Cannot Update to Photoshop CC 14.2
My CC Manager reports that Photoshop is up to date. When I try to update from Photoshop Help, it indicates it is up to date. Further, I cannot even install 14.2 by downloading it directly from my Adobe Account.
How can I get Photoshop updated?
Hi,
It is very unfortunate that you are not getting the latest Ps updates.
Please confirm your Ps version from Help->About Photoshop and provide us with the following logs.
You can find them at:
Installer logs
For Mac:
Library\Logs\Adobe\Installer
For Win:
Program Files(x86)\Common Files\Adobe\Installers
AAM logs
For Mac:
/Volumes/%Volume Name%/Users/%Username%/Library/Application Support/Adobe/AAMUpdater/1.0
For Win:
C:\Users\<username>\AppData\Local\Adobe\AAMUpdater
You can zip all the files together and send us through mail. This would help us in finding the root cause.
Appreciate your help. Apologize for the inconvenience.
Regards,
Ashutosh
[email protected]
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