Cannot update using Apples Store, get error -1012 and (20) iMac 10.9.4
iMac OS X 10.9.4 Safari 7.0.5 Apple Store update for iMovie comes up with error -1012 and also (20)
Try again or contact the App Store.
iMac refurb (27-inch Mid 2011), OS X Mavericks (10.9.4), SL & ML, G4 450 MP w/Leopard, 9.2.2
Similar Messages
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Suddenly started receiving a error message when checking for updates in app store nsurlerrordomain error - 1012 how to fix?
Thanks Linc I will sit tight for a while to see what happens before chasing up customer service. Cheers.
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I cant update in app store get error plist parsing error
I cant update in app store get error plist parsing error how so I fix this?
Apple’s having trouble with the iTunes Store servers right now. Keep checking http://www.apple.com/support/systemstatus/ and wait for them to resolve the issue.
(123941) -
when I try to update to iOS5 i get error 3194 and my itunes is 10.5 so why wont it work?
Error 3194: Resolve error 3194 by updating to the latest version of iTunes. "This device is not eligible for the requested build" in the updater logs confirms this is the root of the issue. For more Error 3194 steps see: This device is not eligible for the requested build above.
This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
Above from:
http://support.apple.com/kb/TS3694 -
hello i cannot update elements 12, i get this message:
Adobe Premiere Elements 12.1 update
There was an error installing this update. Please quit and try again later. Error Code: U44M1P2003
Adobe Photoshop Elements 12.1 update
There was an error installing this update. Please quit and try again later. Error Code: U44M1P2003Update 12.1 installation errors | Photoshop Elements, Premiere Elements
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After updating my iPad2 to iOS6 I cannot update my Apps anymore. Error message says "Account not in this store". I changed my iTunes store to Philippines and synced my iPad. Didn't do any good.
Go here:
Settings > iTunes & App Stores > tap your Apple ID: > View Apple ID > Country/Region
and confirm that it's set to the correct country for your account. If it is, try signing out of your account and back in.
Hope this helps. -
I cannot update my MBA.
Get this mesage: "thhe operation couldn’t be completed. (NSURLErrorDomain error -1100.)"
Advice pleaseSee this thread.
https://discussions.apple.com/thread/4291260?tstart=0 -
Whenever I update from Windows 7 get error 1602, iPod shows USB connection to iTunes, but iTunes will not recognize the device. None of the Apple documentation helps. The Apple Mobile Device driver is loaded and operating. The anti-virus software and firewall are not at fault (were uninstalled, and made no difference). The iTunes on my older machine running Vista does recognize the inoperative iPod (iTunes has detetced an iPod in recovery mode) and allows me to restore the device. Can anyone help to resolve this problem on the Windows 7 PC?
So yu tried all of this:
Error 1600, 1601, 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
If you had then time for an appointment at ther Genius Bar of an Apple store. -
TS3694 ipod 4gwill not update with computer: i get error 3194 also 1.6gb of other
ipod will not update with computer: i get error 3194.. i updated itunes and still nothing. tryed to restore,same thing... now i have no music(random) and 1.6 GB of "OTHER"....help me
This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
Error 3194: Resolve error 3194 by updating to the latest version of iTunes. "This device is not eligible for the requested build" in the updater logs confirms this is the root of the issue. For more Error 3194 steps see: This device is not eligible for the requested build above.
Above from:
http://support.apple.com/kb/TS3694#error3194 -
app store on itunes not working error iTune cannot connect to itune store unknown error the network conection is refused on windows 8
Microsoft Windows 8 Business Edition (Build 9200)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 11.1.5.5
QuickTime not available
FairPlay 2.5.16
Apple Application Support 3.0.1
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0150B8980AD913B8
Current user is not an administrator.
The current local date and time is 2014-03-18 04:37:01.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.5.5 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {240FD97D-8118-4928-BF4E-8A531F89D837}
Description: Microsoft Wi-Fi Direct Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {BCD0EF3F-C4A4-402C-969A-C46C079E56A6}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {DD5C0797-BC23-4732-85FE-AC59C926EE98}
Description: Realtek PCIe GBE Family Controller
IP Address: 10.144.120.70
Subnet Mask: 255.255.255.0
Default Gateway: 10.144.120.1
DHCP Enabled: Yes
DHCP Server: 10.144.120.3
Lease Obtained: Tue Mar 18 03:26:26 2014
Lease Expires: Mon Jun 16 03:26:26 2014
DNS Servers: 10.144.5.30
10.144.130.5
Adapter Name: {E7CA4853-FF4A-49AE-AA4E-06BB1DEE67D4}
Description: Ralink RT5390 802.11b/g/n WiFi Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection was refused.
Connection attempt to Gracenote server was successful.
The network connection was refused.
iTunes has never successfully accessed the iTunes Store.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
F: hp DVD-RAM UJ8B1, Rev H.02
Drive is empty. -
What can I do to download updated itunes. I get error message can't locate "itunes.msi." folder.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time? -
My Itunes will not start after the latest update. I keeo getting error message tEventType : InPageError P1 : c000009c P2 : 00000003 . I have tried to reinstall but no joy. Any advise?
'The installer has insufficient privileges to modify this file C:\Program Files (x86)\Common Files\Apple\Apple Application Support\Web kit.resources\inspector\Images\Spinner Inactive Selected.gif.'
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
Tried to update ITunes, but keep getting error: Service "Apple Mobile Device failed to start. Verify that you have sufficient privileges to start system services."
So how do I get my ITunes back?Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
Why everytime i try to download/update any application i get error code: 1009
why everytime i try to download/update any application i get error code: 1009 either from App Store in my iPhone or from iTunes???
Hi all.
I had the 1013 error, have never Jailbroken my phone.
Udating the firmware casued it to go into recovery mode and got stuck in the 1013 error loop.
Tried editing the Host file, new computer, itunes re-install, different USB port, anti-virus off etc, NOTHING was working.
Just as I was tempted to launch it at some unwitting object/person, cancel my contract and defacate on Apple's porch, I managed to sort it purely by restoring my phone without the sim card in.
No idea why, dont know why i havnt seen it mentioned before either. Hopefully it may help some of you in the same situation.
Thanks -
My iphone 4s will not turn on or update. I keep getting error 2001
my iphone 4s will not turn on or update. I keep getting error 2001. What do i do?
From http://support.apple.com/kb/TS3694#error2001:
Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.
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