Cannot upgrade CRS 10.2.0.1.0 to 10.2.0.3.0

Question

All
We have been using CRS 10.2.0.1.0 for 3 months now using it on our app tier.
Now the time has come to patch the CRS HOME directory but when we run the OUI we are receiving many errors mainly permission errors.
Could someone please advise what i am missing the CRS_HOME has recursive permission of 770 for root:oinstall & we have been using the software with no problems at all.
I have posted some of the errors which i have been encountering
Please help!!!
Frank
INFO: Calling Action fileActions10.2.0.2.0 copyExpandedGroup
selectedNodes = null
copyGroup = filegroup4
permissions = 0775
owner = null
group = null
copyAsText = null
groupRelLoc = oui
gpEntries = [[instImages/bg.jpg ->%ORACLE_HOME%/oui/instImages/bg.jpg 105581 plats=1=>[173] langs=-554696704=>[en,fr,
ar,bn,pt_BR,bg,fr_CA,ca,hr,cs,da,nl,ar_EG,en_GB,et,fi,de,el,iw,hu,is,in,it,ja,ko,es,lv,lt,ms,es_MX,no,pl,pt,ro,ru,zh_CN,sk,sl
,es_ES,sv,th,zh_TW,tr,uk,vi]]
, [instImages/10gOneClickbusybar.gif ->%ORACLE_HOME%/oui/instImages/10gOneClickbusybar.gif 42734 plats=1=>[173] langs=-554696
704=>[en,fr,ar,bn,pt_BR,bg,fr_CA,ca,hr,cs,da,nl,ar_EG,en_GB,et,fi,de,el,iw,hu,is,in,it,ja,ko,es,lv,lt,ms,es_MX,no,pl,pt,ro,ru
,zh_CN,sk,sl,es_ES,sv,th,zh_TW,tr,uk,vi]]
, [instImages/splashScr.gif ->%ORACLE_HOME%/oui/instImages/splashScr.gif 46702 plats=1=>[173] langs=-554696704=>[en,fr,ar,bn,
pt_BR,bg,fr_CA,ca,hr,cs,da,nl,ar_EG,en_GB,et,fi,de,el,iw,hu,is,in,it,ja,ko,es,lv,lt,ms,es_MX,no,pl,pt,ro,ru,zh_CN,sk,sl,es_ES
,sv,th,zh_TW,tr,uk,vi]]
, [instImages/oneclickbg.gif ->%ORACLE_HOME%/oui/instImages/oneclickbg.gif 15305 plats=1=>[173] langs=-554696704=>[en,fr,ar,b
n,pt_BR,bg,fr_CA,ca,hr,cs,da,nl,ar_EG,en_GB,et,fi,de,el,iw,hu,is,in,it,ja,ko,es,lv,lt,ms,es_MX,no,pl,pt,ro,ru,zh_CN,sk,sl,es_
ES,sv,th,zh_TW,tr,uk,vi]]
, [instImages/images.properties ->%ORACLE_HOME%/oui/instImages/images.properties 946 plats=1=>[173] langs=-554696704=>[en,fr,
ar,bn,pt_BR,bg,fr_CA,ca,hr,cs,da,nl,ar_EG,en_GB,et,fi,de,el,iw,hu,is,in,it,ja,ko,es,lv,lt,ms,es_MX,no,pl,pt,ro,ru,zh_CN,sk,sl
,es_ES,sv,th,zh_TW,tr,uk,vi]]
DllGroup = false
INFO: Exception thrown from action: copyExpandedGroup
Exception Name: SetFilePermissionException
Exception String: Error in setting permissions of file/directory /rac_cluster/oracle/product/10.2.0/crs/oui/instImages/bg.jpg
Exception Severity: 2
WARNING: This will stop installation of all products and exit the Installer. Are you sure that you want to stop the installat
ion and exit?
INFO: User Selected: Yes/OK

Answer 1

What does "id" command indicate on the unix prompt?
Also, what permissions do you have on the file: /rac_cluster/oracle/product/10.2.0/crs/oui/instImages/bg.jpg?