Cannot upgrade Itunes and Quicktime on my PC

I cannot upgrade on my PC. Everytime I try there is an error on Quicktime. I have tried to uninstall but the programs are protected and will not let me. I get and error message saying it cannot find a certain file. any suggestions? I need help. I am close to wiping out my hard drive and starting over.

+I get and error message saying it cannot find a certain file.+
What's the *full and precise* text of that message? (That might be of some assistance with determining what's going on.) Include error message numbers if you're getting any.

Similar Messages

Upgraded iTunes and Quicktime now whole puter not working

I just upgraded iTunes and Quicktime for OSX 10.4, now after a restart i finder just keeps flashing, on and off and i cant open anything. Need help to fix or go bak to old versions?

thanks sarah, but the disk didnt work. i get to verifying my main drive and it comes back with:
First Aid Failed
Disk Utility stopped verifying "***" because the following error was encountered:
The underlying task reported failure on exit
and in the first aid window it says:
Volume Bit Map needs minor repair
Checking volume **** needs to be repaired.
Error: The underlying task reported failure on exit
1 HFS volume checked
Volume needs repair
I try to repair disk anyway but says the same thing on trying to do that?? any suggestions anyone?
Could i get the update for 10.4.8 and put on a disk to upgrade the OS from booting from the CD or from terminal mode? Does anyone think this could fix the prob?

Cannot install itunes and quicktime

I get an error message during quicktime installation
"cannot open key: HKEYLOCALMACHINE/Software/Classes/QuicktimePlayerlib.Quicktimeplayerapp/CLSID"
Any suggestions what to do next.

Sounds like something regarding the Quicktime registry files.
Try running through this:
http://docs.info.apple.com/article.html?artnum=302538
Then, go into Control Panel -> Add/Remove Programs
Uninstall anything that says iPod for Windows
Uninstall iTunes
Uninstall Quicktime
If you run into problems uninstalling Quicktime:
Download/install the Windows Installer Cleanup Utility
http://support.microsoft.com/kb/290301
Run it (Start -> All Programs -> Windows Install Clean Up)
Remove anything that says:
iPod for Windows
iTunes
Quicktime
Then, go into C:\Program Files
If there is an iTunes folder, delete it
If there is an iPod folder, open it and delete the folder labeled "bin"
If there is a Quicktime folder, delete it
Then, go to C:\Documents and Settings\yourusername\Local Settings
and delete the 'temp' folder
Note: If you don't see 'local settings' click Tools -> Folder Options; click the view tab; under 'advanced settings' click the option to 'show hidden files and folders' and then click Apply and OK
Empty the recycle bin
Reboot the computer
Go here and download the version of Quicktime that does not include iTunes:
http://www.apple.com/quicktime/download/win.html
Then, go here and download iTunes 7:
http://www.apple.com/itunes/download/
Once you have it successfully installed, you can go back into MSCONFIG and put your computer back to normal startup (just select normal startup, and click apply, close, and restart when it prompts you to)
CG

Upgraded itunes and quicktime, now it won't open b/c dont have right OS

I recently upgraded my itunes. After the upgrade was successful, i tried to open it and it said i had to download quicktime 7.5 or more for this version of itunes to work. so i downloaded quicktime. then when i clicked on the itunes icon, it said my operating system (10.4.11) can't open it. Now i can't use Itunes at all. I would like to use the newest version, but would like to get back to the old one i had so at least i can use it. What should I do? do i need to uninstall it? how do i do that? in the long run, is there a way to upgrade my operating system so that I can use the latest versions of these things?

Did you download the proper version of Quicktime for your OS (Tiger)?
If not, get it here: http://www.apple.com/quicktime/download/
Be sure to select the version for Tiger.

ITunes and QuickTime stopped working after an upgrade...

I have been pulling my hair out trying to get my iTunes working again. Here is what I have done already in order:
1. Does not work regardless of user (http://docs.info.apple.com/article.html?artnum=302856)
2. Tried running with changes to MSCONFIG
- Ran according to Apple Support Web Site (http://docs.info.apple.com/article.html?artnum=302538)
- Ran in Diagnostics mode
- Ran in /SAFEMODE
3. Uninstalled and removed from any reference from registry
4. Removed iTunes configuration files (http://docs.info.apple.com/article.html?artnum=302386)
5. Installed WinInspector Spy and launched iTunes to see what happened. Unfortunately I have not figured out how to copy and paste the log, but it shows the iTunes window class being created, a bunch of other stuff, then the OfficeWatson class, stuff and then the infamous "iTunes has encountered a problem and needs to close" message. After hitting the Send Error Report, I see the OfficeWatson window being destroyed and that is it. This leads me to believe that the problem is somehow with the outlook integration between iTunes and Windows? So I looked in my Add/Remove programs and sure enough Office and Outlook were upgraded the day after the last time i was able to use iTunes. So I tried uninstalling Office, iTunes and QuickTime. QuickTime refused to uninstalled claiming a fatal error. I then forcably removed it as described in the apple knowledge paper. Another interesting point, when I ran QuickTime, nothing happens, not even a crash message. When I run QuickTime Preferences from the system tray, the dialog shows, but when I click on the FileTypes tab, I get a RUNDLL error: "An exception occurred while trying to run "Shell32.dll, Control_RunDLL "C:\Program Files\QuickTime\QTSystem\QuickTime.cpl".
I also tried running StraceNtX.exe against it, but it doesnt create the right environment for iTunes (it thinks it is Windows 2000 and does have the right service pack).
PLEASE can someone help? This is the second time this has happened to me. The first time was on another computer that came with a "real" restore point (not the stupid one Windows has that does not work) and I solved it by simply restoring back in time. This time I do not have that option!
ARGH - I really do not want to have to use Media Player.
Is there a way to force a stack trace? I am a UNIX programmer and not familiar with Windoze.
Bryan
DELL Latitude 820, Intel Core 2 Duo, 4GB Ram

It sounds as though things have got pretty screwed up. If you couldn't clean things up properly with the MS installer cleaup, there is thread on cleaning up uninstall information in the registry.
http://discussions.apple.com/thread.jspa?messageID=3637190&#3637190
I am not sure that I have anything more to offer as you appear to have done most things. Have you tried turning off all security software while doing the install, and doing the MSconfig thing with just Quicktime. Presumably your system is free of malware?
As a matter of interst, what happens if you have the task manager running when you start Quicktime, does it start and then stop, or keep running or not start at all?
A few people seem to have these intractable problems and the forum expert on this has been away since christmas, but you could try searching the forum for "b noir" posts about install/launch problems.

My 4 Gen with IOS 4.2.1 cannot connect iTune and I want to upgrade IOS.

My 4 Gen with IOS 4.2.1 cannot connect iTune and I want to upgrade IOS.
Q1) What's wrong with my touch that iTunes cannot detect it? What should I do?
Q2) Is there any method to upgrade IOS without connect to iTunes?

Have you lokked here. Do not omit the Addition Information paragraph if you have OSX 10.6
iOS: Device not recognized in iTunes for Mac OS X
Does it charge?

Cannot upgrade itunes due to error " c:program files|quicktime h264"?????

I just got myself a brand spanking new ipod, my husband has an older nano and uses itunes our computer. Itunes did not recognize my new ipod and said i had to upgrade to version 9. but when i try to download the upgrade i get an error message saying ERROR WRITING TO FILE: C:PROGRAM FILES\QUICKTIME\QTSYSTEM\QUICKTIMEH264.RESOURCES\NL.LPROJ\QUICKTIMEH264LOCALIZE DQTR.VERIFY THAT YOU HAVE ACCESS TO THAT DIRECTORY.
what the **** does that mean??? ive been on the computer all day dying to use my new ipod, have uninstalled itunes and quicktime but still it gives me the same error message. can someone please help, im going crazy, im desperate!!!!!

Yeah, there's anothe workaround we can try ... it doesn't fix the damaged files/folders, but it convinces the installer to ignore them and create new ones (instead of getting hung up trying to remove and replace the damaged ones).
In My Computer, open your C drive.
Open the "Program files" folder.
Open the "QuickTime" folder.
Open the "QTSystem" folder.
Open the "QuickTimeH264.Resources" folder.
Rename the "nl.lproj" folder nl.lprojOLD.
Now try another install. Does it go through properly this time?

Itunes and quicktime says it has an invalid signature so it cannot be installed.can someone tell me what to do

itunes and quicktime says it cannot be installed as it has an invalid signature.what do i do? Can anybody help?

Hi vikashmetals,
Here is an article of steps for trouble installing iTunes:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
Have a good one,
- Ari

I cannot play the m4v movie (Linear) I downloaded with the U2 album "No line on the horizon". I have the latest versions of itunes and quicktime. I have a windows 7 computer. Can you help.

I cannot play the m4v movie (Linear) I downloaded with the U2 album "No line on the horizon". I have the latest versions of itunes and quicktime. I have a windows 7 computer. Can you help.

Hi whatisitagain,
Thank you for participating in the Apple Support Communities.
If the movie you downloaded from the iTunes Store is not playing in iTunes for Windows, start with the troubleshooting tips in this article:
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues - Apple Support
All the best,
Jeremy

After I downloaded the most recent versions of itunes and quicktime I cannot play any videos, tutorials. Thank you for any help.

Videos will not play after downloading the mmost recent versions of Itunes and Quicktime. What can I do? The video tries to start but freezes and does not respond.

Appreciate the suggestion. I did the repair, but videos still don't play.
I tried putting quicktime in "safe mode", but that also did not solve the video-play problem.
However, I downloaded a video and that video does play.
A video may start but quickly freezes.
In itunes is the player "quicktime or itunes"?
When I open the quicktime player(its appearance doesn't look like a player with controls for play, pause, etc.).
Maybe the controls appear when play begins' however, then I try to open any song of video, I always get the same message: "Do you want to allow this website to open a program on your computer(in itunes, I assume).)
If i choose "yes" I get an error message.
I thought this additional information might be helpful, but you can just answer the original question if you have some additional ideas.
Thanks for your help.

ITunes and Quicktime will not launch

I cannot get my iTunes or Quicktime to launch. I have uninstalled, reinstalled, upgraded, and tried several fixes that I found on this discussion board. No Luck! I'm using XP Pro SP3. When I first installed iTunes, it worked, but then quit working about 4 weeks later. I'm using the latest versions of both iTunes and Quicktime.

The error message you are getting suggests that you do have one of the problem codec packs installed on your system or you have had in the past.
Quicktime does not install Quicktime.cpl in the system32 directory.
It is possible that one of them was installed without you knowing with other software, I think Storm may get installed with other things although I can't name anything.
You must look for the things on my list and uninstall them if you find them. Check in Add/Remove programs to see if there is an entry there.
When you have uninstalled the problem items go on to the next stage. If you can't find anything you had better go on as well.
Download the stand alone Quicktime (the one without iTunes):
http://www.apple.com/quicktime/download/win.html
Now Remove Quicktime using the method in this article (just Quicktime):
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
When you come to your C:\Windows\system32\ folder you can delete any file or folder with Quicktime in the name.
Restart you computer
Install the stand alone Quicktime and check if it starts.
If it does you are in a position to find out if iTunes is OK.

Applications won't open after update to iTunes and QuickTime

I just allowed a software update for iTunes and QuickTime. After rebooting, I found that the Finder will not start, nor Mail nor most other applications. TextEdit will start, which gives me the Menu bar so I can switch users, but all users have the same problem.
I cannot see the hard drive icon without the Finder. If I hit the Finder button, it wiggles and then dies. Safari starts, but "quits unexpectedly" when I try to browse with it.
I bought the G5 with 10.2 installed, then upgraded to 10.3 I have the 10.3 upgrade disks, but don't know if I can use these to do an archive and re-install.
I can see the hard drive by doing an "open" from TextEdit, but of course I can't use that to open another application. I've booted of the 10.3 upgrade disk and used Disk Repair, but it found no problems. Lots of permissions problems, but I doubt that is causing the trouble.
I'm in a real fix here. Any suggestions?
Thanks,
Ray
G5 Mac OS X (10.3.9) )
G5 Mac OS X (10.3.9)

I'm having a similar problem only with disk utility after updating iTunes and Quicktime. I am unable to repair permissions, but otherwise the machine is working great as before. When I try to repair permissions using either Cocktail or Onyx it just keeps going, going, going and going but never finishes. It will run for several hours before I have to force quit the application. Repairing permissions has never taken more than 15 minutes prior to this update.
I decided to try using disk utility while booted to osx, I get a message that says communication between the disk managment tool and disk utility has been lost and operation cannot continue. The same error occurs when running disk utility off the startup cd. I restored using my backup then ran disk utility and all was okay using all of the methods mentioned above. I installed the updates again and the same problem occurs when trying to repair permissions.
Guess I will reload my backup and wait for a fix from apple unless someone chimes in with ideas on what could be wrong. Thank goodness for backups!!! This is the first software update that has given me any problems. Oh, one other thing. I installed the updates on my titanium powerbook running 10.3.9 and didn't have any problems. The setup on my tibook is essentially the same as my powermac G4. What gives? Anyone else having problems after installing the updates?

Upgrading itunes and disappearing drives

i could use some help,here is my problem :
after upgrading to any itunes version above 5.0 everything works exept windows and all of my burning programs(roxio--alchool120)do not recognise any burning drive.i have a cdrw internal burner and an external burner.none gets recognised.
when itunes first runs i tells me my config folder for the burning drives is empty please reinstall the drives.
should the external drive get installed again when i plug it in?why the new versions of itunes does this ?
so i use system restore to go back a day and everything works again,but the itunes version goes back too.
i hate ipods the only reason i do this is because of my son
ps:is there any way to get the ipod recognised by a old version of itunes?
dell dimension 8200 Windows XP sp1

ok this is the complete story (long version,will try to make it short)
holyday 2003 : install ipod itunes(ver 5?) everything works fine.
sometimes after don't know when my son updates to itunes (i believe 5.1?)and at the time after upgrading the i tunes worked but upon opening the itunes for the first time,
we had a message like this : itunes cannot find the registry settings to allow me to burn cds,please reinstall cds? .after that none of my burning programs had a default burnerand could not burn with any of it. so all freaked out i system restored to 2 days before. all my recording drives started working again and i told my son not to upgrade itunes anymore.
fast forword to few day ago: old ipod broke(hard drive gone) my son buys new ipod w/video from his friend. install ipod works with old itunes. complains because he cannot tansfer video to ipod with old itunes.swears the itunes is now to 6.0 and all bugs are now worked out.tries to upgrade itunes and bam.itunes don't work quicktime don't work all burning drives disappeared again.so much for all bugs worked out!after reverting to old itunes (i went crazy because itunes did not work ,had to clean out registry and install a stand alone version of quick time)now i have officially given up to upgrading itunes!
the old itunes now works with the new ipod but he has no way to tranfer video to it.
i tank you for your kindness in answering me but my only other question is:
is there any other program that let's you transfer videos(any file for that matter) to ipod?
and why can't mac people make the ipod appear and work like an external drive?
why can't we window users copy and paste a file directly into ipod?
sorry but i'm really ****** off
dell dimension 8200 Windows XP

ITunes and QuickTime will not open

I upgraded to iTunes 7.0.1 and the installation went fine. However, when I try to open iTunes by double-clicking on the desktop icon, a page pops up for less than a second and then goes away. I think the page might have something to do with a license agreement. I get no error messages. I also tried to open QuickTime to see if it works, but it does not. When I try double-clicking on the desktop icon, a page (different than the one that pops up for iTunes) comes up for less than a second. No error messages for QuickTime come up either. What can I do to get my iTunes and QuickTime to work?
Dell Dimension 8200 Windows XP

... i think i might have already replied to you in a different thread, BNT ...
... but just in case i haven't, those are classic symptoms of a Qoologic adware infestation on a PC. the free trial version of Ewido has been catching and killing that for most folks:
ewido anti-malware download

ITunes and Quicktime Error after automatice Apple update, need help!!!

So I currently have a new labtop with windows vista. I have been runining iTunes for the pass 3 months already no problems. The Apple automatic update has never caused any problems till now. Quicktime needed to be updated today, and I accecpted the update, prior to that iTunes and Quicktime was working properly. Once the quicktime update was complete, it restarted my computer like usual. Then when I tried to open iTunes this error came up:
"iTunes cannot run because it has detected a problem with your audio configuration"
Now I checked the audio configuration and nothing was changed or anything, that has not been touched at all, so I still think it had to do with the update. The next error was came up when I tried to open Quicktime and it read:
"Runtime Error!
Program C://ProgramFiles/QuickTime/QuickTimePlayer.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information"
So as long as I have been using Quicktime and iTunes I have never encountered this, I tried to re-install but the error kept coming up after it was installed. Please help me out!

try doing following the steps in these articles
http://docs.info.apple.com/article.html?artnum=31115
and
http://docs.info.apple.com/article.html?artnum=93976
hope this helps

Cannot upgrade Itunes and Quicktime on my PC

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