Cannot upgrade ITunes on my PC at ALL

Hello. I am running Windows Vista Home Premium on a Dell Inspiron 1525 laptop that I purchased in August 2008 and I own an iPod touch 2nd generation that I bought in January 2008. I was able to use iTunes on this laptop and with this device fine until (some time ago) I tried to upgrade to iTunes 9 via Apple Software Update. However, something always went wrong with the update and iTunes could never open if upgraded even if it supposedly installed correctly. I eventually had to downgrade to 8.2.1, downloading this downgrade from a third-party site, to get iTunes to be functional at all.
I have since repeatedly tried to upgrade to the latest version of iTunes, first 9, then the various upgrades of 9, and finally now to version 10. However, I still cannot get it to install properly! Here is what happened when I tried to install it today, with screencaps I made via Print Screen.
At first, the install seemed to be running normal. Then, this error popped up:
http://img.photobucket.com/albums/v328/Dani17/ituneserror1.png
I clicked OK and it rolled back whatever action was then happening and went on its merry way.
As it got towards the end, the install stalled for some time, looking like so:
http://img.photobucket.com/albums/v328/Dani17/itunesstall.png
A little later, a "Windows Installer has closed" error popped up, prompted by Data Execution Protection:
http://img.photobucket.com/albums/v328/Dani17/ituneserror2.png
I clicked it away and the install continued. Long story short, the install finished and I was greeted by this happy window:
http://img.photobucket.com/albums/v328/Dani17/itunescongratsinstalled.png
However, when I clicked "Finish," this error came up:
http://img.photobucket.com/albums/v328/Dani17/ituneserror3.png
Now, Apple Application Support is supposed to install as part of the iTunes installation, yes? So how could it be missing?!
Anyway, this explanation more or less displays what happens to me every time I try to install and/or upgrade iTunes. I have tried basically any method I can find for fixing this, and nothing has worked! Help!!!!

Go to start -> control panel -> programs and features -> scroll down to iTunes -> highlight iTunes -> click uninstall -> reboot PC -> go to http://www.apple.com/iTunes -> download and install iTunes 10...
I had this exact same issue today on one of the computers I was working on at work...

Similar Messages

  • Still cannot upgrade iTunes

    This is an update to an earlier question I had posted.
    I desperately need help!
    I have a Dell Inspiron 1525 laptop with Windows Vista 32-bit and a 2nd generation iPod touch running iOS 3.1.3 (7E18). However, I would, obviously, like to upgrade to the latest iPhone OS.
    The problem? I can't.
    Ever since iTunes 9 came out, I have been unable to successfully upgrade iTunes. I can only get up to version 8.2.1 to work on my computer. The install will appear to go fine, but I'll get various errors and even after getting a "iTunes was successfully installed" finish window, get an error saying that iTunes cannot open because Apple Application Support was not found, even though Apple Application Support installs as part of the iTunes install for iTunes 9 and higher. I also get an error trying to update via Apple Software Update.
    I have literally tried every single thing I can think of or find online, including the "trouble installing iTunes" troubleshooting instructions on Apple's website. I am not sure I can take this to Apple for repairs because my iPod is out of warranty. Plus I have a PC, not a Mac. I did call a nearby Apple Store to see if I could bring it in, only to be told they don't work on PCs. The guy then asked what my issue was, and I told him. He told me to try Googling it, which of course I have already done -- many, many times.
    To prove my claim is real, I have been making screenshots of all my errors. Here they are:
    When installing iTunes from the website or from a prompt within my current iTunes version, after a bit I tend to get this error:
    http://img.photobucket.com/albums/v328/Dani17/iTunes%20Upgrade%20Error%20Screens hots/ituneserror1.png
    I click ok, the install continues, and then on occasion I have gotten this error:
    http://img.photobucket.com/albums/v328/Dani17/iTunes%20Upgrade%20Error%20Screens hots/ituneserror2.png
    I click out of it, the install continues, and then when it's almost to the end, it tends to stall:
    http://img.photobucket.com/albums/v328/Dani17/iTunes%20Upgrade%20Error%20Screens hots/itunesstall.png
    http://img.photobucket.com/albums/v328/Dani17/iTunes%20Upgrade%20Error%20Screens hots/itunesstall2.png
    Once recently while it was stalled, I got this error:
    http://img.photobucket.com/albums/v328/Dani17/iTunes%20Upgrade%20Error%20Screens hots/applemobiledeviceerror.png
    (I should mention, in relation to this error, that I am the only user of the computer on which this is occurring, and I do have admin privileges on it).
    Yet after all that, I still get this happy screen:
    http://img.photobucket.com/albums/v328/Dani17/iTunes%20Upgrade%20Error%20Screens hots/itunescongratsinstalled.png
    I click "Finish," only to get these errors:
    http://img.photobucket.com/albums/v328/Dani17/iTunes%20Upgrade%20Error%20Screens hots/ituneserror3.png
    http://img.photobucket.com/albums/v328/Dani17/iTunes%20Upgrade%20Error%20Screens hots/ituneserror4.png
    As I've said, I've tried everything. Someone suggested I install QuickTime separately, which I did recently, only to get this error:
    http://img.photobucket.com/albums/v328/Dani17/iTunes%20Upgrade%20Error%20Screens hots/quicktimeerror.png
    And as I said before, trying to do the update via Apple Software Update doesn't help either:
    http://img.photobucket.com/albums/v328/Dani17/iTunes%20Upgrade%20Error%20Screens hots/ituneserror_applesoftwareupdate-1.png
    What should I do???

    These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up +en passant.+
    Go into your Windows update and try to check for new updates. Do they fail to install? If so, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you?

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    Hi b noir
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  • Once again - upgrading iTunes - reports library file damaged, all missing

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    The older version of iTunes cannot be removed..."
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  • Cannot upgrade iTunes or Aperture - suggestions please

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  • Cannot install iTunes 10.7 - keeps corrupting all my devices and usb drivers

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