Cannot Upgrade Lenovo Solution Center

When I try to upgrade to the latest version of Lenovo Solution Center on my Edge E520, the installation of Adobe AIR 64 fails. I tried rebooting and the same thing happens, and I am trying running as administrator and not as administrator. So I uninstalled the old version and tried to install from scratch and now I can't do that either so I am stuck without a working version of LSC.

Sorry for some odd reason I didn't get notified when you posted your original reply, so I will give that a try in the next few days and post back an answer.
I uninstalled the original version of LSC not AIR - I tried to uninstall AIR but I could not because it does not show in the list of installed programs which seems odd.
Also TVSU told me there was a new version of LSC available, and I downloaded it. Supposedly it was installed but when I rebooted, it was still running the old 1.1.007.00 version which is not the new version that was supposedly installed (2.4.003) - which is not the version on the Lenovo web site (2.5.002).
It fails both when trying to install via direct install of 2.5.002 from lenovo.com, and when trying to update from the self update offered from the Lenovo Message Center.

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Lenovo Solution Center does not sense or allow Windows Update after Windows 10 upgrade

Also see: https://forums.lenovo.com/t5/Lenovo-A-B-C-N-S-Flex-and/Lenovo-Solution-Center-says-Windows-Update-needed-Windows-10/m-p/2136161#M6832 I'm having exactly the same issue as the user who started the thread linked above. After installing Windows 10 (and having no particular issues with the installation), LSC won't leave me alone about needing to run Windows Update. But when I click the Launch button provided, nothing happens. LSC is also recommending I update drivers and things, but the link provided to the Lenovo website also doesn't work. I had to run Windows Update and find the updated drivers on the Lenovo site myself. I happen to have a G505s, but the issue is obviously not restricted to one model.

Maybe a Lenovo server is down. Check again later or tomorrow.
Of course it might be that your firewall or other protection software is blocking the application from communicating with the Lenovo server...
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Lenovo Solution Center shows disabled devices

I have just upgraded to the latest version of Lenovo Solution Center in order to resolve the problem of Unknown Warranty, but now it is showing many printers as disabled devices - but Device Manager is not listing these printers. I do not know where these printer have come from - I do not have any of them.

I am having a similiar/related issue. Solution Center indicates a Device is having a problem, that it is an Unknown Device and is Not Installed.
I cannot identify any devices in Device Manager that are having issues.
I have a 13" Yoga and am running the latest version of Solution Center (2.0.019).
Any suggestions?
Link to image
Moderator note: images larger than 50k converted to links per forum rules: Lenovo Community Participation Rules

Lenovo Solution Center - silent install command?

I'm probably not the first to ask, but is there a silent install command for lsc.exe?
I'd like to integrate it into an MDT deployment: for system update the /verysilent option works, but I cannot find anything on lsc.
All help appreciated,
Bavo
PS: also, does it need Adobe Air and should i install that separately or is this inculed in the installer of lsc

add:
http://forums.lenovo.com/t5/ThinkVantage-Technologies/ThinkVantage-System-Update-5-06-will-not-silen...
http://forums.lenovo.com/t5/ThinkVantage-Technologies/Lenovo-Solution-Center-2-4-002-Revision-19058/...
http://forums.lenovo.com/t5/ThinkVantage-Technologies/lsc-cli-exe-crashing-daily-since-2-4-002-rev-1...

Lenovo Solution Center (LSC.EXE) asking for administrator password

Hello,
On my ThinkCentre I have configured an administrator account and two user accounts.
The machine is running Lenovo Solution Center.
When working with the user accounts (no admin privileges) the LSC.EXE program keeps coming up and asking for the administrator password.
Does anyone have a hint on how to stop this?
Best regards
MSche
Solved!
Go to Solution.

There's no solution for it - this is by design. LSC cannot function without admin rights.
ADMIN Edit -
Updated versions of LSC should address this.
Please try version 2.4.003 or later
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkvantage_en/lsc/updates/2.4.003/LSCSetup.exe
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkvantage_en/lsc/updates/2.4.003/LSCSetup64.exe

Lenovo Solution Center Toolbar Button Brings Up SimpleTap

All of a sudden the LSC button has started bringing up Simpletap instead of the Lenovo Solution Center. Not sure if this is related to one of the recent TVSU updates or the WIndows Updates (which broke my toolbar buttons in Quicken).
Solved!
Go to Solution.

It seems Lenovo Solution 2.3 is doing this. This is an update that was released this week. This is only happening on systems where SimpleTap is already installed, on new systems just installing or upgrading to LSC 2.3 this is not happening.
However, I too would like to turn this off and I believe I've seen this before, but can't recall how to fix it.

Lenovo solution center errors out on launch for task bar

Whenever I open the Lenovo solution center, I get this error.
Http Comunication Error
The following Monitors has encountered some error:
JSON parsing failed: LargeEnterpriseMonitor
Then, it will periodically crash until I restart.
This is a new G505 (3 months old). It has done this on Win8 and it still does it on Win8.1
Also note the extensive spelling errors and grammar. I'll live with that if I can get by the errors

Hi Mikend,
Welcome to Lenovo Community Forums!
I’m sorry to hear that the LSC (Lenovo Solution Center) is displaying an error message even after upgrading to Windows 8.1 in your G505, I suggest you to re-install the LSC for the Windows 8.1 while installing right click on the downloaded LSC file and select “Run as administrator” and check if the issue persist.
Do post us back if the issue still persists.
Best Regards
Shiva Kumar
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Lenovo Solution Center install problem - Error 1721

Hello, I'm trying to install Lenovo Solution Center to my computer again, after not properly uninstalling it. I simply deleted the files and repaired the registry thinking that it would be fine, and it is not.
I'm getting the Error 1721 upon installing, installer tries to execute 'KillProcessLSC.exe' under Lenovo Solution Center folder and it cannot, since I deleted them. I need the files under Lenovo Solution Center folder so I can make the installer pass the 'Killing LSC' step, or at least think it passed.
I got the idea to fixing it from this post. The guy restored the files from Recycle Bin and installer worked just fine. Since I already cleared my Recycle Bin and I did this over a year ago I cannot get the files from recycling. I simply need the files so I can make the installer execute the program it wants and passes that step that I get stuck on. If any other solution is available I'm free to try it, otherwise I'm pretty much sure putting the files in the Lenovo Solution Center folder will fix it. Thanks.

@bl8demast3r,
Your post 1 stated:
Whenever I try to run the hardware scan I get the error:
"Lenovo Solution Center service is not available. Please restart the application, or reboot your computer if the problem persists."
Your later post mentioned Scheduled scan, I assume LSC hardware scan.
===
Lsc during the last year has had issues where LSC software fails during a manual run of hardware scan. Symptoms include Lsc service not available. You have the latest version of LSC. Monitor what you see and post back if the "service not available" screen shows up. Describe if this hardware scan was done manualy or a result of the scheduled monhtly run.

Lenovo Solution Center Windows 10 On Thinkpad Edge 15

Just upgraded to Windows 10. Ran Windows Update from Control Panel a couple of times. However, the Lenovo Solutions Center alerts showing Windows Upgrade never done. When I click on "launch" or "Windows Update" nothing happens. The is on a Thinkpad Edge 15. I was hoping to find a download for the Lenovo Solution Center software thinking I could delete it and then download it and reinstall to solve the problem. Obviously if there is another way that would be nice to know.

I have same problem on a diiferent model Lenovo desktop PC. If you want to try reinstalling the solution centre software, you can find it here: https://support.lenovo.com/us/en/lenovodiagnosticsolutions/tools/lscoverview Let me know how this goes, I might also try this myself.

Lenovo Solution Center says Windows Update needed Windows 10

Thanks for your help, I have the Lenovo B50-30 AIO and recently upgraded from Windows 8.1 to Windows 10. Everything seemed to go flawlessly with the exception of one small problem. I am constantly being nagged by the Lenovo Solution Center to Update my Operating System. When I run Windows update, it says 'No Available Updates', yet LSC still nags me with that screen. When I go into LSC and click on the Launch button to fix the problem, nothing happens. Is this a problem with LSC or is there something that I am doing wrong?

All,
I've shared this conversation with our LSC development team and here is how I understand the siutation...
LSC 2.8 was tested with Windows 10, but this situation occurs because Windows 10 does not fill in the update date after the OS install. After 1 day, and the date changes, the symptoms should go away.
We are working on improving this in the next version fo LSC 3.1 which is a few weeks away...
Edit:
Speedwell, I've also noted the launch button issues with the team to re-test and make sure works properly.
Update 8/5/15 - confirmed launch button issue on 2.8.5 and lower. This is going to be addressed in a new version.
An interrim support tip is being released on our support site to explain the work around:
1) Navigate to taskbar
2) Type "Windows update" in teh search the web and windows field
3) Select "Check for Updates" at the top of the search results
4) The Windows update will appear
5) Select check for updates button
Apologies that this did not work as intended, and I appreciate your patience as we release an updated version.
Best regards,
Mark

StorLib error message in the Lenovo Solution Center

I keep getting an error message under the device manager tab in the Lenovo Solution Center.
It says under drivers - 'StorLib bus (virtualstorage support)', status is 'Uninstalled'.
I can't find anything anywhere about this or how to correct the issue.
Any help out there?
Moderator Note; subject edited.
Solved!
Go to Solution.

The device manager pops up the screen with all the 'devices' . When I expand 'other devices', the storlib bus shows up with a yellow triangle and ! mark. Double clicking brings up a window, with status;
"The drivers for this device are not installed. (Code 28)
There are no compatible drivers for this device.
To find a driver for this device, click Update Driver."
When I try to update it, no driver can be found.
One option os to uninstall it. Guess that would get rid ot the error if it is something not being used.

Hardware Scan Failure using Lenovo Solution Center G580

I have a G580 Laptop, it's lessa than a year old now.
I use both Hard Disk Sentinel (HDS) and Lenovo Solution Center (LSC).
HDS showed an alert that one weak sector has been found.
LSC gave this result code after the hardware scan WHD01V00I-HJ9C1E, it failed the "Targeted read test" and "SMART short self-test". How can I fix these problems and what do they mean?
Thank you.

hi Casanova8,
Welcome to Lenovo Community Forums!
Smart Tests are critical for the HDD Performance and functionality.
I would suggest running another test using HDTune
Let me know your findings
Cheers!
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ISSUE: Lenovo Solution Center update resets all Settings!

Longstanding problem continues with update to 2.0.020: When Lenovo Solution Center (LSC) updates, all Settings are reset, wiping out options to suppress certain screens and alerts. While not a functionality issue, it's very annoying to have to configure LSC all over again after evey update, so much so that some of my clients stop updating (one client called it the Lenovo Annoyance Center, and removed it entirely), so please fix this issue. Thank you.
Hope that helps,
John
ThinkPad T450s [ i7-5600U | 8GB | 1TB SSD | Full HD IPS | 802.11ac | BT | Webcam | FR | Win8.1Pro64 ]

We're aware of this issue and agree it is very annoying, especially since LSC updates itself so often. LSC team tells me fixing it is a priority for an upcoming release (either 2.1 or 2.2). Sorry for this inconvenience caused by LSC.

Lenovo Solution Center - Sugar Sync- uninstall

Since uninstalling Sugar Sync, Lenovo Solutions Centre reports under Device Manager that there is a problem with the driver StorLib Bus. When I check in Device Manager, Storage Controllers, Microsoft Storage Spaces Controller, the device is working correctly. What needs to be done to LSC to make it not report a problem that probably isn't there.
Any help, Thank you. Petedf.
Solved!
Go to Solution.

Hi,
Welcome to Lenovo Community Forums!
I’m sorry to inform that it is a false indication from Lenovo solution center. Since Windows doesn’t detect any missing device drivers within the device manager, there is no driver that is missing.
If the warning keeps popping up, change the reminder settings to “never”. Probably, you have to wait for an LSC update in which the bug would be fixed.
Refer here for further information regarding the issue.
Hope it helped!
Best regards,
Mithun.
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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
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Error 1721 on repair/uninstall/reinstall of Lenovo Solution Center Windows 8 64-bit

Hello,
I am seeking a solution to a problem with Lenovo Solution Center on a Lenovo W530 machine running Win 8 64-bit.
It was not updating the warrantee information, and so I attempted an install with the newest version of the program. It refused to uninstall. Lenovo support then decided that the best approach was to eliminate the directory containing the program.
Now I still have the program listed in my installed programs, but there is nothing I can do with it. It does not appear on my desktop (not surprisingly) but does not uninstall and using the new install package does NOT provide the option of install, but solely to uninstall or repair, neither of which works - giving the error 1721 message.
Next steps? (Tier 2 was to phone me over 1 week ago - no call....).
Gary
Solved!
Go to Solution.

After trying al the hints without effect, the last hint with the "MS FixIt"
-Tool finally solved the problem!!!!!
It found 2 older {xxxxxxxxxxxxxx} registry entries from 2 former manual
updates which caused the problem. I had to run it 2 times for removing all
error-causing problems.
After that ,the last version of the Lenovo Solution Center Windows 64-bit
package was able to install perfectly and is now running without any
problems .
This solution I was looking for the last 3-4 months!!!!!!!
Thanks very very much ,for your perfect & profound help!
May I post this full solution letter of yours into the Lenovo forum,plse.??
I saw many people with the same 1721-fault searching for help too!
Again many thanks
Yours sincerely
Norbert Esch

Cannot Upgrade Lenovo Solution Center

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