Cannot upgrade my iTunes to version 10.4.1---get message---The following install step failed: runupgrade script for Apple mobile device support.--Contact softwae=re manufacturer for assistance. Can someone help me? Thank you. Gerald
Cannot upgrade my iTunes to version 10.4.1---get message---The following install step failed: runupgrade script for Apple mobile device support.--Contact softwae=re manufacturer for assistance.
Can someone help me?
Thank you.
Gerald
me too did you get any help?
Similar Messages
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Cannot upgrade my iTunes to version 10.4.1---get message---The following install step failed: runupgrade script for Apple mobile device support.--Contact softwae=re manufacturer for assistance.
Can someone help me?
Thank you.
Geraldme too did you get any help?
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When I try to install upgrades for itunes on my Mac, I get the following message: The following install step failed: run preupgrade script for AppleMobileDevice Support. When this happened before I trashed itunes and started over, but I don't want to have to do that everytime i install an upgrade.
C,
I ran into the same issue. Make sure your apple device in disconnected from the computer. It interrupts the itunes download. Disconnect and make sure itunes is closed, then try installing again. Remember that even though you close of itunes, it is often still running in the background. To make sure it's closed, click and hold the mouse on the itunes icon and select quit from the drop down menu. Then try installing the updated itunes.
Hope that helps.
SoEreal -
I have tried to upgrade Painter 11 on my iMac running OS x 10.5.8 but get the error message : The following install step failed : run pre install script for Corel Painter11_SP1. Contact the software manufacturer for assistance "
I have contacted Corel and after several emails and one telephone call, they tell me , they cannot help but they think the problem could be with the OS.
Does anyone have any suggestions, please ?Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward. -
Hi I'm not able to upgrade my Mac OS X 10.5.8 to itunes 10.5 Keep getting message "the following install failed. run pre upgrade script for apple mobile device support" contact software manufacture for assistance. any help please?
Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
Thanks! -
I am trying to update my iTunes to 10.5.1 so that I can upgrade my 3GS phone but am getting the following error message when trying to install the itunes: Install step failed: Run pre upgrade script for apple mobile device support. Contact software manufacturer for assistance. I am on a MacBook pro running 10.5.8 OS. Has anyone seen this before and how can I get it resolved.
Thanks for your help in advance....Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
Thanks! -
"Went to work on my photos and something popped up that says, file 0ff-line or missing. This has never happened before. Can someone help? thank you!
This means that the photos (or the folders that contain them) have been moved, renamed or deleted outside of Lightroom. On Windows it can also mean the disk drive has changed letters.
To fix the problem see: Adobe Lightroom - Find moved or missing files and folders -
I have an older Macbook with OS/X. Tried to download iTunes 10 a few times now, but when installing I always get the same error message: Run Preinstall Script for Apple Mobile Device Support. What can I do to finalise the installation?
Thanks. Short of the sort of "generic" suggestions of restaring your system, if you haven't, and repairing disk permissions and verifying the disk, I don't have any advice right now. I'll do some research and see if I can come across anything. Meanwhile, someone else may have an idea.
Regards. -
The following install step failed: run preupgrade script for AppleMobileDeviceSupport. Contact the software manufacturer for assistance. what can i do to download software when the above message keeps popping up...not allowing me to download
I had the same problem this weekend. The iphone 4s needed Itunes10.5 to sync to her Asus Windows 7 Laptop. When I tried to download from the Apple website I got the error that the windows installer was missings files or something like that. I uninstalled itunes and tried again but that didn't work. Then I redownloaded itunes 10.3 just to have a working version in case I gave up. Then I found site that suggested I update Windows by going through the start menu and while doing that I found an update Apple itunes file.
Goto Start and type Widows Update in the seach window. Click on check for updates (I already was current with all updates but I suggest you download the updates if there are some available.
Goto start and this time just type update in the search window. Look for the Apple itunes update link and click on it. It found there were updates for itunes 10.5, Quick time, Safari, and Icloud. I checked all the updates except for Safari, since we don't use it (yet).
The install started then seemed to stall at one spot for ~3min but then completed successfully. I open itunes and had her synced with Outlook Contact, Email, Calender, and Notes in 5 minutes. I did already configure Outlook by going to tools and Trust Center.
I hope this works. -
I've been trying to upgrade to/install Itunes 10. When trying to do so, I get the error message: Install failed run preupgrade for Apple Mobile Device Support.
Per what I saw as a response to someone else who had a similar issue, I thought a fix might be to uninstall my existing Itunes, then try to re-install the Itunes 10. I tried that. However, I still get the same error message. Now, I have no Itunes.
I tried to email Apple, and they have not replied.
Anyone offer any solutions?me too did you get any help?
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cannot open pictures in Window 8.1...getting message 'the remote procedure call failed". What is the solution?
I recently bought a new HP computuer and uploaded Window 8.1. I then transfered photo files from old computer to new computer using a portable storage drive.
When trying to view the photos, a message pops up showing a file path...and the message 'the remote procedure call failed'. Photos are in jpeg format.
Please let me know what I can do to view photos?What program you use to view these photos? Choose another app to view these photos
for a test.
This issue only occurred when you view photo? What is the result if we connect the
portable storage drive to other computer (if possible)?
Run sfc/scannow to check and fix if there are some missing or corrupted system files.
Check the event viewer to see the detailed information of this issue.
Regards
Yolanda
TechNet Community Support -
Itunes update wont install --error is "run prescript for apple mobile device support"
I am running 10.5.8 and trying to update Itunes to 10.6. It hangs on the install and says "run prescript for apple mobile device support"....I've tried numerous times and it always reverts to this message. Ideas?
Sidenote--Itunes compatibility is my curent version of OS. I have an IPAD 3 that wont sync because of old verison of itunes
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Had error 7 windows error 126 and missing MSVCR80.dill. Went through the steps to uninstall and apple mobile device would not uninstall. Now I can"t download itunes. Help!!
apple mobile device would not uninstall.
Try using the fixit from the following Microsoft document to remove Apple Mobile Device Support:
Fix problems with programs that can't be installed or uninstalled -
Downloads are not showing up in window. Can someone help? Thank you.
Just recently, downloads are not appearing in the Download window.
Under "Tools/Options"...
"Show the Downloads window..." is checked.
"Save files to" ( C:\Downloads ) is checked.Check a setting: ''Firefox button > Options > Options (or Tools > Options) > Privacy, '''check''' "Remember download history"''
*See --> https://support.mozilla.org/en-US/kb/Options%20window%20-%20Privacy%20panel
I you want to keep download history, do not clear in when using Clear Recent History or when automatically clearing history when Firefox closes
*See --> https://support.mozilla.org/en-US/kb/Clear%20Recent%20History
*If you use a cleaner application, like CCleaner, check your settings (CCleaner has an option to clear Download History).
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Consider upgrading Firefox to the current version 10.0.1. Your version is 8.0.
*See --> https://support.mozilla.org/en-US/kb/Updating%20Firefox
You can get the incremental update by doing the following in Firefox: Help > About Firefox > Check for updates
You can download the full installer, SAVE it to your desktop, exit Firefox (Firefox button > Exit or File > Exit), then click/double-click the installer you just downloaded to update the version installed on your hard drive. This assumes that you only have one version installed in the default location on your hard drive and have not performed a "Custom" installation to another location on your hard drive.
*Full installer: https://www.mozilla.org/en-US/firefox/all.html
*Also see --> http://support.mozilla.org/en-US/kb/Installing+Firefox
*Also see --> https://support.mozilla.org/en-US/kb/Updating%20Firefox
Not related to your question, but...
You may need to update some plug-ins. Check your plug-ins and update as necessary:
*Plug-in check --> http://www.mozilla.org/en-US/plugincheck/
*Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.org/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*'''''Adobe PDF Plug-In For Firefox and Netscape''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*'''''Shockwave Flash''''' (Adobe Flash or Flash): [https://support.mozilla.org/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
*Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.org/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox] -
I have an IPhone 3. I want to download some games for my grandaughter but they tell me i need to get IOS 4.3. How do i go about doing that. I been on ITunes trying to get the info but i am not that great on understanding of what i have to do..Thank You..
As I've already provided:
Sorry, you can't. iOS 4.2.1 is the end of the line for your phone, there are no further updates available.
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