Cannot upgrade my OS to the latest version ( Z10)

Hi Guys,
i bought a blackberry Z10 OS veriosn 10.0.10.672 and im facing lotta of issues like :
- Map isnt working ( it fails to open with "Map Data is currently not available in your countery " Msg )
- Word substitution option is not working at all
- The worst thing im facing that it reboots from time to another without any alerts !!
I knew that there is a newer version which is OS 10.1 but i cannot upgrade to that version , i tried Link , softwar upgrade option in settings and tried to upgrade from blackberry official site but all but i couldn't , All says that i have the most recent update while im not !!!
Also i tried to restore to factory settings using link to fix this , but even after that restore it failed to upgrade
Kindly advise ASAP as its really horrible to face all of this in the 1st week only !!
Regards.
Ayman Galal
Egypt

I'm not some sort of expert but i had the same problem so i see what i can do for you.
I was using windows 7 and firefox when doing the update thingy btw
Update using BlackBerry Link
Make sure you have the latest version of BlackBerry Link installed.
Connect your BlackBerry 10 device. Once it's recognized by BlackBerry Link, click the gear icon to access the settings page.
From here you should see the option to reload device software. Click the button to start the process. Your device may reboot a time or two in between.
If any new software is found, you'll see a prompt and can begin the installation. As above, make sure you backed up your device first and you have some time to kill as the update will take a while.

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