Cannot upgrade or delete existing versions of iTunes and apple software

I keep getting an error message:
Error getting file security:
C:\ProgramData\3BE82C4-E596-4e99-A191-52C6199EBF69\GetLastError:5
I cannot upgrade or delete existing versions - the Apple software installer seems to be the problem, but I can't find the file above and delete or uninstall it. I've tried uninstaller programs.
Can anyone help?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
I would try manually deleting the folder: C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
tt2

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