Cannot upgrade to LR4 - I have LR3

I purchased LR 3 online from Adobe's website via download on 2/1/11. ( It was $299 then!).
Anyway, I received an email yesterday announcing the LR 4 upgrade availability. After logging in to my account on the Adobe site, I attempted to purchase the upgrade. I selected it & placed it in my cart. When I go to the checkout page I get this:
Notice that the State/Province box gives me nothing but "Select". No matter whether I select PayPal or Credit Card for the payment option and then hit "Review Order", I always get an error stating that I must select a State/Province!!!!
I know this is not necessarily a support forum. I have spent hours on hold to Adobe support/customer service. I tried chat as well, which was a total waste of time. One time I got a live person on the phone & he claimed that I must purchase the boxed version, which would be shipped to me. After explaining to him that I had originally purchased & downloaded LR 3 online last year, giving him my original order number, he did not know what to tell me & transferred me to the "eternal hold' abyss known as "Customer Service". I have yet to reach a live person in that department after hours of hold time & cut-offs on Adobe's end.
I even tried downloading the trial version of LR4 from the website & cannot even do that!
I am really getting fed up with Adobe. LR is great software & I thank the developers for that. Now they need to "develop" some customer service.
Anyone have any suggestions?

Update:
While waiting on a response from Adobe about my problem, I tried again to download the LR4 trial - which was always unsuccessful using IE9. This time I used Google Chrome & was able to download the LR4 trial. I never had any download issues before with IE9 - from Adobe or any other site.
I called and emailed the Adobe rep & let her know I had downloaded & installed the LR4 trial using Chrome, but the checkout issue was still the same - could not make payment.
I received a response the following day stating that I would receive a free upgrade to LR4 in compensation for my trouble.
This was an unexpected surprise! They are to be issuing my LR4 serial number within the next few days.
Thank you, Adobe!

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Cannot upgrade to LR4 - I have LR3

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