Cannot upgrade to windows 8.1 pro help me

help me cannot upgrade to windows 8.1 pro cannot find the update from the the store windowssetupbox says i am not connected to internet no matter i am connected to internet windowssetupbox says this when i enter product key and click next help me please
my windows edition is windows 8 pro with media center build 9200 nad also can you please list all the windows editions that are not supported for update?this can help me

Hi,
Did we followed this article to update to Windows 8.1 from Windows 8?
Update to Windows 8.1 from Windows 8
For can't find the update in the store, have you checked this article?
Why can't I find the update in the Store?
Please take a check in the question You might be running an edition of Windows 8 that doesn’t support updating from the Store
in the above article for the editions that won't be able to update from Windows store.
Best regards
Michael Shao
TechNet Community Support

Similar Messages

T540p-Fan Behavior after upgrading to Windows 8.1 pro

Hi, i recently upgraded my T540p with an samsung evo 500gb ssd and installed windows 8 pro. I then upgraded to Windows 8.1 pro. My system runs smoothly and i am fairly happy with it. The only thing i have notised is that the fan kicks in every now and then. I have observed that the fan kicks in when the temp of the cpu reaches around 50 degrees celcious. This is a new laptop so the air vents are clean, and i am always using it on a desk. The fan produces a quite audible noise level and i guess it is spinning at higher revs when this happens. When the temp drops below 50 degrees i cant hear it at all. Has anyone else observed similar behaviour on their laptops?

Thank you too :-) I think we are not the only people who have this problem. Some other Germans have told about this problem too (http://thinkpad-forum.de/threads/172112-T540P-L%C3%BCfter).
Meanwihle, I have tested for this issue on Windows 7 x64. It’s the same behaviour. Same lower RPM after-sleep-bug (1600 RPM instead of 2000 RPM, Fan does not turn off any more).
I have taken the measurements from TPFanControl (http://www.staff.uni-marburg.de/~schmitzr/donate.html) and my ears ofc. Just used it with BIOS Fan Control (no custom fan control).
Please Lenovo, help!
Edit: Now tested at Ubuntu 14.10 Linux – same issue. Seems to be system independent. Must be a controller issue :-(

Problems connecting to the internet after Upgrade from windows 8.1 pro

Cant connect to the internet after upgrading to windows 8.1 pro, what can i do to rectify this problem?
Thanks

Hi,
You can also try to install the older version in compatible mode:
Windows 8.1 Wifi showing "limited" or "No Internet Access"
Solution: revert your network adapter driver back to an older version
http://blogs.technet.com/b/dennis_schnell/archive/2013/08/31/windows-8-1-wifi-showing-quot-limitied-quot-or-quot-no-internet-access-quot.aspx
In addition, disable power management on your network driver:
Open Network and Sharing Center.
Click the Change adapter settings link in the upper left of the navigation pane.
Right click the network connection you want to enable/disable power management support on and click Properties .
Click Configure .
On the Power Management tab, clear the Allow the computer to turn off this device to save power check box.
If the issue still persists, please upload the event log for our research:
Kate Li
TechNet Community Support

G500 - Cannot upgrade to Windows 8.1

Hello there,
I got my brand new Lenovo G500 i5-3230M last week and I cannot upgrade to Windows 8.1
The procedure works fine until the Microsoft and Skydrive Registration part but when it reboots I only get a blank screen.
I've tried this 3 times on a clean Windows 8 installation with all Windows Updates installed and I always get the same.
I've been told by a colleague of mine that it might have to do with the ATI RADEON 8570M graphics card and its drivers incompatibility with Windows 8.1 but I'd like a more expert opinion.
Please guide me on what I need to do to go through with the upgrade. Thank you very much

I am fixing this computer for a friend and it make me wished he has bought a Mac. Its ridiculous how somethig as simple as an update can worked so wrong....
Anyhow:
After some searching in the web I was able to fix this problem.
First you have to load windows in Safe mode
This is done by pressing f8 during bootup
Then you will find a menu giving you different options for loading restore points. It was under three options of menu (which I dont really remember, may be something like boot mode) but it clearly stated "Safe Mode"
After that I get was able to get in windows, wnt to control panel, System, System, Device Manager and disable Intel HD Graphics
Reboot the system in normal mode and it worked.
Sadly I have many devices errors in my Lenovo Solution Center
I will try to find the drivers and keep you posted

Help, cannot upgrade to Windows 10 on Lenovo Y50-70

Hello everyone, I'm using a Y50-70. From yesterday until now, I cannot upgrade it to Windows 10. I'm using Windows 8.1 Single Language shipped with it. I've tried many ways: - Use wuauclt.exe /updatenow to force Windows Update download Windows 10. After few minutes "Preparing for installation", it says "Update failed. Please try again" - Use Media Creation Tool to update. I tried to choose "Upgrade this PC", no luck. Always generic error "Windows 10 installation has failed" When I choose to create USB bootable disc, I run setup and after processing to 24%, it stopped with same error "Something happened". - Follow other suggestions, I've changed Region in Control Panel to "English (United States)". Same error again. - Even when I downloaded original ISO from Microsoft website and create a bootable USB, it always "Something happened". No more info. These things are driving me mad. Anyone has successfully upgrade your Y50-70 to Windows 10, please help or share your way to do. Thank you very much.

This is kind of disconcerting. I did the reserve and did ALL the latest 8.1 updates and then finally my Windows 10 said it was ready. I read an article that said to right click on the box window that appears when you reserve and then choose check your upgrade status and after that loads, you can also check your compatability report to make sure there are no compatibility issues. I have done all that. I have also backed up all important files to an external HDD in case of failure. I don't know if any of the above will help the OP, but it may list any possible compatibility issues. Maybe your original version of Windows 8.1 is not activated? you can go to Control Panel > System to see that your copy of windows is indeed activated as if not activated, it may cause a failure. That could be a good reason to use the OKR feature. Lastly, seeing that you are overseas, is your 8.1 version a US English version of Windows? If not, perhaps that is why all the tools are failing because maybe you have to download and install whatever previous type installation you had before with Windows 8.0/8.1? I would think performing the Compatibility check as described above may tell you if you are trying to update with a wrong version? Just a thought. Now then, speaking of OKR or other possible problems updating such as I read the latest BIOS update could also cause failures, but specifically speaking about OKR, there are numerous threads out there with all kinds of advice, etc but for me it is too much information and some information may be outdated. So I have a few questions maybe someone can help me BEFORE I leap into the Win 10 arena? 1. I know after upgrading to Win 10, I have supposedly 1 month to downgrade back to 8.1 using the Windows downgrade function. The biggest quuestion I have is, will upgrading to Windows 10 delete my OKR option? 2. I have the Y50-70 Touch UHD with 500 GB SSD. What is the best method of backing up the OKR media for just in case? I have seen several cloning programs mentioned and the Pendrive thread, but I am just wondering what is the best and safest way to ensure the OKR works.I have a 2 TB external HDD I am currently using to perform manual backups with so maybe I could clone the SSD and if so, best software option? 3. Or is the OKR really not necessary if I have the Windows Media Creator tool on the USB drive (I have one for Win 8.1 and one for Win 10)? Is using the Media Creator Tool method better or worse than using OKR? 4. Lastly, in case of catastrophic failure, are discs available from Lenovo? I have found nowhere in the support section that mentions being able to purchase recovery discs and no, my Novo button does not give an option to burn my own discs. All I can do is make a System image file backup and honestly, I don't even understand that. Does that system image file then restore my OKR if I choose to restore from that system image? I'm sorry for so many questions but as I stated there are so many threads on the partitioning issues and restoring OKR and the DIY Pendrive thread to me is very confusing and seems to contradict itself in several steps. I just want to be certain of having a functioning computer if the update fails or I end up with the BSOD. This is my first time using a computer with UEFI and OKR that does NOT allow the burning of recovery files. I have gone through all the WIN 10 FAQs but they do not address these issues. Anyways, thanks in advance if anyone has any answers to my disjointed and probably silly questions. As I get older it seems computers are getting more difficult to understand or maybe I'm just resistant to change lol Thanks again and good luck to the OP with his issues! And I hope I don't have the same problems but I will let you know if I do! EDITED TO ADD: Does anyone know if the nVidia Driver issue with Win 10 forced driver updates has been resolved? Or, if I update, does that mean I will have those issues that were discussed on the web between the forced drivers from microsoft instead of the PROPER drivers from nVidia? Or is it best to sit tight and wait for resolution? I do not use dual monitors so that problem won't affect me but I also heard some nVidia issues of bad flicker were also reported. I checked the Windows compatibility tool and no the GeForce GTX960M is NOT listed so for me that means it is currently unknown if compatible. This is another reason I would like to know if the OKR will still function, just in case I lose my screen during update. lol

Upgrade to Windows 8.1 Pro Update 1 and it killed all my 3rd party drivers

Hoping someone can help - my PC upgraded Windows 8.1 Pro (fresh install a few months ago) with the 'Update 1 patch' which was made available a few days ago. It was done via Windows Update - I let it do its thing for about 15 minutes, restart etc.
Once the machine restarted, I noticed the following:
- no network connection
- no sound
- no working camera
I went to the device manager and see a stack of 3rd-party devices with exclamation marks, all stating code 28 (the drivers for this device are not installed). I go to each device and try to update the drivers - it looks like its going to work and then
gives the error "The system cannot find the file specified".
I do some googling and find the setupapi.dev.log. The log for every device with a problem reads like this:
>>> [Device Install (DiShowUpdateDevice) - HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1043859D&REV_1000\4&83A6FBB&0&0001]
>>> Section start 2014/04/12 01:23:46.588
cmd: "C:\Windows\system32\mmc.exe" C:\Windows\system32\devmgmt.msc
dvi: {DIF_UPDATEDRIVER_UI} 01:23:46.608
dvi: No class installer for 'Audio Device on High Definition Audio Bus'
dvi: Default installer: Enter 01:23:46.647
dvi: Default installer: Exit
dvi: {DIF_UPDATEDRIVER_UI - exit(0xe000020e)} 01:23:46.686
ndv: {Update Driver Software Wizard for HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1043859D&REV_1000\4&83A6FBB&0&0001}
!!! ndv: Driver package import failed for device.
!!! ndv: Error 2: The system cannot find the file specified.
ndv: Installing NULL driver.
dvi: {Plug and Play Service: Device Install for HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1043859D&REV_1000\4&83A6FBB&0&0001}
! ndv: Installing NULL driver!
dvi: {DIF_ALLOW_INSTALL} 01:23:48.883
dvi: No class installer for 'Audio Device on High Definition Audio Bus'
dvi: No CoInstallers found
dvi: Default installer: Enter 01:23:48.883
dvi: Default installer: Exit
dvi: {DIF_ALLOW_INSTALL - exit(0xe000020e)} 01:23:48.884
dvi: {DIF_REGISTER_COINSTALLERS} 01:23:48.884
dvi: No class installer for 'Audio Device on High Definition Audio Bus'
dvi: Default installer: Enter 01:23:48.885
dvi: Default installer: Exit
dvi: {DIF_REGISTER_COINSTALLERS - exit(0x00000000)} 01:23:48.885
dvi: {DIF_INSTALLDEVICE} 01:23:48.885
dvi: No class installer for 'Audio Device on High Definition Audio Bus'
dvi: No CoInstallers found
dvi: Default installer: Enter 01:23:48.886
! dvi: Installing NULL driver!
dvi: Install Null Driver: Removing device sub-tree. 01:23:48.887
dvi: Install Null Driver: Removing device sub-tree completed. 01:23:48.890
dvi: Install Null Driver: Restarting device. 01:23:48.892
dvi: Install Null Driver: Restarting device completed. 01:23:48.892
dvi: Install Device: Starting device. 01:23:48.892
dvi: Install Device: Starting device completed. 01:23:48.893
dvi: Default installer: Exit
dvi: {DIF_INSTALLDEVICE - exit(0x00000000)} 01:23:48.894
ump: {Plug and Play Service: Device Install exit(00000000)}
ndv: {Update Driver Software Wizard exit(00000002)}
<<< Section end 2014/04/12 01:23:50.286
<<< [Exit status: FAILURE(0x00000002)]
It seems like 'update 1' as crapped all over my driver store.
What can I do to fix this - I have tried a raft of things such as pnputil commands to add the driver INFs manually (they fail saying 'element not found'), but still I am stuck without sound, network and camera.
This will be the last time I let Microsoft update automatically install - it will now be 100% manual, and done after a few weeks to ensure there aren't bugs.

espero y te sirva este link :)
http://blogs.itpro.es/octaviordz/2014/04/05/actualizar-de-windows-8-1-2012r2-a-windows-8-1-ws2012r2-update-con-script-de-powershell/
Freelance-IT http://www.freelance-it.com.mx

Upgrade to Windows 8.1 Pro from Windows 8 Pro causing issues with Remote Server Administration Tools

Last night I received the Windows 8.1 update and it has caused Remote Server Administration Tools to stop working. I tried to reinstall the tools using Windows8.1-KB2693643-x64.msu but get the following error:
Windows Update Standalone Installer
Installer encountered an error: 0x8007000d
The data is invalid.
In the event log I have the following error
Windows update could not be installed because of error 2147942413 "The data is invalid." (Command line: ""C:\WINDOWS\system32\wusa.exe" "C:\RSAT\Windows8.1-KB2693643-x64.msu" ")
System
Provider
[ Name]
Microsoft-Windows-WUSA
[ Guid]
{09608C12-C1DA-4104-A6FE-B959CF57560A}
EventID
3
Version
0
Level
2
Task
0
Opcode
0
Keywords
0x8000000000000000
TimeCreated
[ SystemTime]
2014-11-05T12:14:18.035865000Z
EventRecordID
1562
Correlation
Execution
[ ProcessID]
5224
[ ThreadID]
5132
Channel
Setup
Computer
removed
Security
[ UserID]
S-1-5-21-1644491937-764733703-854245398-1794
EventData
UpdateTitle
ErrorCode
2147942413
ErrorString
The data is invalid.
CommandLine
"C:\WINDOWS\system32\wusa.exe" "C:\RSAT\Windows8.1-KB2693643-x64.msu"
I did have the Remote Server Administration Tools installed previously when I was running windows 8 pro and everything was fine. I've tried to remove the older version but according to the below it isn't even installed and Remote Server Administration
Tools doesn't appear in Turn Windows features on or off.
c:\RSAT>dism /online /Get-Packages
Deployment Image Servicing and Management tool
Version: 6.3.9600.17031
Image Version: 6.3.9600.17031
Packages listing:
Package Identity : Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~6.3.9600.16384
State : Installed
Release Type : Language Pack
Install Time : 24/09/2014 06:33
Package Identity : Microsoft-Windows-Embedded-EmbeddedLockdown-Package-TopLevel~31bf3856ad364e35~amd64~~7.3.9600.17116
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.3.9600.16384
State : Installed
Release Type : Foundation
Install Time : 22/08/2013 14:46
Package Identity : Package_for_KB2891214~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 05/11/2014 01:39
Package Identity : Package_for_KB2902816~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 05/11/2014 01:39
Package Identity : Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2920189~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2931358~31bf3856ad364e35~amd64~~6.3.1.2
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2931366~31bf3856ad364e35~amd64~~6.3.1.4
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2932046~31bf3856ad364e35~amd64~~6.3.1.5
State : Installed
Release Type : Feature Pack
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2934018~31bf3856ad364e35~amd64~~6.3.1.5
State : Installed
Release Type : Feature Pack
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2937220~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2937592~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Feature Pack
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2938439~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Feature Pack
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2938772~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2939153~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2939576~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2949621~31bf3856ad364e35~amd64~~6.3.2.0
State : Installed
Release Type : Hotfix
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2950153~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2954879~31bf3856ad364e35~amd64~~6.3.2.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2955164~31bf3856ad364e35~amd64~~6.3.1.3
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2956575~31bf3856ad364e35~amd64~~6.3.1.3
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2958262~31bf3856ad364e35~amd64~~6.3.1.2
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2958263~31bf3856ad364e35~amd64~~6.3.1.2
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2959626~31bf3856ad364e35~amd64~~6.3.3.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2959977~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2961072~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2962140~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2962872~31bf3856ad364e35~amd64~~6.3.1.4
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2964718~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2965142~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2965500~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2966407~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2966870~31bf3856ad364e35~amd64~~6.3.1.4
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2967162~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2968296~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Security Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB2968599~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2969817~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2971203~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2971850~31bf3856ad364e35~amd64~~6.3.1.2
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2972103~31bf3856ad364e35~amd64~~6.3.2.0
State : Installed
Release Type : Security Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB2972280~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2973201~31bf3856ad364e35~amd64~~6.3.1.3
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2973351~31bf3856ad364e35~amd64~~6.3.2.0
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2974008~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2975061~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 07:11
Package Identity : Package_for_KB2975719~31bf3856ad364e35~amd64~~6.3.1.8
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.2.1
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2977292~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Security Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB2978041~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Security Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB2979573~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Security Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB2979576~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Security Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB2979582~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2980654~31bf3856ad364e35~amd64~~6.3.1.2
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2987107~31bf3856ad364e35~amd64~~6.3.1.4
State : Installed
Release Type : Security Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB2989542~31bf3856ad364e35~amd64~~6.3.1.2
State : Installed
Release Type : Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB2990532~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2993651~31bf3856ad364e35~amd64~~6.3.1.2
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2998174~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB3000061~31bf3856ad364e35~amd64~~6.3.1.2
State : Installed
Release Type : Security Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB3000869~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Security Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB3000988~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 04/11/2014 17:56
The operation completed successfully.
Any help on this issue would be appreciated, if you need any further information please let me know.
Thanks

SeniorInternet,
I’ve seen this issue in the past and it occurred because the file was corrupted.
It’s possible that something went wrong when downloading it originally on your newly upgraded machine.
Try downloading
KB2693643 again from another machine and install it.
Hope this helps!
Mike
Windows Outreach Team – IT Pro
Windows for IT Pros on TechNet

Cannot upgrade to Windows 8.1

Hi.
I have just purchased a 2nd hand Helix with warranty until mind 2016, running Win 8 Pro.
When I tried to upgrade to Win 8.1 I recieved a message saying that this version I have is not eligible for upgrade to Win 8.1. I checked and found that the version of Windows I have is Verified, but has an expiry date in Oct 2015. The worst news is when I called Miscroft and was advised that my version of windows is not genuine!
Shouldn't the Helix come preinstalled with OEM Win 8 Pro (at least thats what it says on the box) ? I since tried to create a recovery drive in an effort to reset the machine to its original condition but without success (i could create the drive but seems the refresh process doesnt recognize it...)
My question is: Is there away to reset my Helix to its original condition with genuine windows 8 Pro so that I could upgrade to 8.1 and win 10 subsequently?
Thanks
Quoc
Solved!
Go to Solution.

Not all Versions of Windows 8 Pro are able to directly update to Windows 8.1 Pro.
Not even all Helix are sold with the Windows 8 Pro Edition.
So I think this would help you to install Windows 8.1 Pro on your Helix: Upgrade genuine windows 8 pro to windows 8.1 I'ts surely not the problem that your Windows is not genuine.
To get your recent Windows Key you can use e.x. Key Finder 2.0
To Install Windows 8.1 Pro you can use the Key GCRJD-8NW9H-F2CDX-CCM8D-9D6T9

Considering a switch from Windows to Macbook Pro, Help

Hi, I've never owned a Mac before and I just recently noticed a lot of cool things they can do. I own a Lenovo laptop that is 3yrs old and works just fine. My question for you is, that if the only thing I use my laptop for is to surf and play poker on the web, am I just wasting a lot of money on this machine since I wouldn't be using everything it is capable of?? I use Itunes also a lot, but that's about it for my laptop. Thanks for any suggestions and help!

This sort of sounds like you want to move to a MacBook Pro... you just need to justify the purchase (a position I often find myself in). As you've pretty much mentioned, your current Lenovo machine works just fine for what you are using it for... so you probably know that you don't "need" a new machine. Having said that, if you are looking to get a new machine, the MB Pro is an excellent choice. You can still install Windows (either natively through something called BootCamp, or by setting up a virtual machine within OS X). So... with a new MacBook Pro, you're not losing anything. It will be faster (even for Windows). I personally am the type that just likes to play around with different operating systems as well. I don't really have any issues with Windows (and I actually like Windows 7)... but I also like to try out different Linux distros as well. OS X is really the only other operating system out there that is really consumer friendly. The community behind Apple products tends to be top notch as well. All too often when I go to a PC forum... if someone is asking a question where the answer may seem obvious... you end up with a ton of derogatory comments from users telling them how much of an idiot they are. That is very rare in the Apple support forums. Frankly, I'm not sure I have ever seen it... but since I can't say for sure it "never" happens... I'll just go with it happens "rarely". Other users are always very supportive and willing to help out with the simplest to the most complex issues... often taking the time to actually research questions and provide comprehensive responses.
So... in going with a Mac... you're not just getting the newer hardware (which... lets be honest... as nice as it looks... inside it's the same stuff as every other PC maker)... you're also getting a great secure OS and a support community that's second to none.
It doesn't sound like you "need" a new machine now... but if you really are itching to upgrade, moving to a MacBook Pro is a great choice.

NO SSD Hardware but getting Event ID: 257 Error 0x80070057 on new Upgrade to Windows 8.1 Pro

Hi Folks
I am getting this error after upgrading to W 8.1 Pro from W 8.0 on TWO different partitions on a 2 TB HDD that has THREE partitions. The third one, I just reimaged it for a W 8.1 Pro Lab, OPTIMIZED OKAY. My other 1 TB HDD drive with 2 partition optimized fine.
At the present time, the only Flash Drives I have are Thumb Drives (Jump Drives) which are NOT "check off" for optimization.
I DO NOT have any SSD's!!!
Thank You for your attention to this issue,
Crysta
PhotM Phantom of the Mobile

Hi Alex,
I have done the 3 partitions on the 2 TB HDD. Drive F appears to have had no problems in either Analysis or Defrag AND did not have any problems in the GUI run neither!!!
PS C:\Windows\system32> Optimize-Volume -DriveLetter f -analyze -Defrag –Verbose
VERBOSE: Invoking defragmentation on W 8.1 Pro F (F:)...
VERBOSE: Analysis: 0% complete...
VERBOSE: Analysis: 6% complete...
VERBOSE: Analysis: 7% complete...
VERBOSE: Analysis: 8% complete...
VERBOSE: Analysis: 10% complete...
VERBOSE: Analysis: 11% complete...
VERBOSE: Analysis: 12% complete...
VERBOSE: Analysis: 13% complete...
VERBOSE: Analysis: 14% complete...
VERBOSE: Analysis: 15% complete...
VERBOSE: Analysis: 17% complete...
VERBOSE: Analysis: 18% complete...
VERBOSE: Analysis: 19% complete...
VERBOSE: Analysis: 20% complete...
VERBOSE: Analysis: 21% complete...
VERBOSE: Analysis: 22% complete...
VERBOSE: Analysis: 23% complete...
VERBOSE: Analysis: 24% complete...
VERBOSE: Analysis: 25% complete...
VERBOSE: Analysis: 26% complete...
VERBOSE: Analysis: 27% complete...
VERBOSE: Analysis: 28% complete...
VERBOSE: Analysis: 29% complete...
VERBOSE: Analysis: 30% complete...
VERBOSE: Analysis: 32% complete...
VERBOSE: Analysis: 33% complete...
VERBOSE: Analysis: 34% complete...
VERBOSE: Analysis: 38% complete...
VERBOSE: Analysis: 39% complete...
VERBOSE: Analysis: 76% complete...
VERBOSE: Analysis: 78% complete...
VERBOSE: Analysis: 79% complete...
VERBOSE: Analysis: 80% complete...
VERBOSE: Analysis: 100% complete.
VERBOSE:
Pre-Optimization Report:
VERBOSE:
Volume Information:
VERBOSE: Volume size = 250.00 GB
VERBOSE: Cluster size = 4 KB
VERBOSE: Used space = 67.67 GB
VERBOSE: Free space = 182.33 GB
VERBOSE:
Fragmentation:
VERBOSE: Total fragmented space = 0%
VERBOSE: Average fragments per file = 1.00
VERBOSE: Movable files and folders = 260787
VERBOSE: Unmovable files and folders = 4
VERBOSE:
Files:
VERBOSE: Fragmented files = 1
VERBOSE: Total file fragments = 2
VERBOSE:
Folders:
VERBOSE: Total folders = 7290
VERBOSE: Fragmented folders = 0
VERBOSE: Total folder fragments = 0
VERBOSE:
Free space:
VERBOSE: Free space count = 1222
VERBOSE: Average free space size = 152.62 MB
VERBOSE: Largest free space size = 38.27 GB
VERBOSE:
Master File Table (MFT):
VERBOSE: MFT size = 1.23 GB
VERBOSE: MFT record count = 1295615
VERBOSE: MFT usage = 100%
VERBOSE: Total MFT fragments = 3
VERBOSE: Note: File fragments larger than 64MB are not included in the fragmentation statistics.
VERBOSE: Performing pass 1:
VERBOSE: Free Space Consolidation: 0% complete...
VERBOSE: Free Space Consolidation: 1% complete...
VERBOSE: Free Space Consolidation: 8% complete...
VERBOSE: Free Space Consolidation: 16% complete...
VERBOSE: Free Space Consolidation: 26% complete...
VERBOSE: Free Space Consolidation: 36% complete...
VERBOSE: Free Space Consolidation: 46% complete...
VERBOSE: Free Space Consolidation: 56% complete...
VERBOSE: Free Space Consolidation: 65% complete...
VERBOSE: Free Space Consolidation: 75% complete...
VERBOSE: Free Space Consolidation: 85% complete...
VERBOSE: Free Space Consolidation: 95% complete...
VERBOSE: Free Space Consolidation: 100% complete.
VERBOSE: Performing pass 2:
VERBOSE: Free Space Consolidation: 0% complete...
VERBOSE: Free Space Consolidation: 1% complete...
VERBOSE: Free Space Consolidation: 14% complete...
VERBOSE: Free Space Consolidation: 25% complete...
VERBOSE: Free Space Consolidation: 35% complete...
VERBOSE: Free Space Consolidation: 46% complete...
VERBOSE: Free Space Consolidation: 56% complete...
VERBOSE: Free Space Consolidation: 67% complete...
VERBOSE: Free Space Consolidation: 77% complete...
VERBOSE: Free Space Consolidation: 88% complete...
VERBOSE: Free Space Consolidation: 98% complete...
VERBOSE: Free Space Consolidation: 100% complete...
VERBOSE: Free Space Consolidation: 100% complete.
VERBOSE:
Post Defragmentation Report:
VERBOSE:
Volume Information:
VERBOSE: Volume size = 250.00 GB
VERBOSE: Cluster size = 4 KB
VERBOSE: Used space = 67.67 GB
VERBOSE: Free space = 182.33 GB
VERBOSE:
Fragmentation:
VERBOSE: Total fragmented space = 0%
VERBOSE: Average fragments per file = 1.00
VERBOSE: Movable files and folders = 260787
VERBOSE: Unmovable files and folders = 4
VERBOSE:
Files:
VERBOSE: Fragmented files = 1
VERBOSE: Total file fragments = 2
VERBOSE:
Folders:
VERBOSE: Total folders = 7290
VERBOSE: Fragmented folders = 0
VERBOSE: Total folder fragments = 0
VERBOSE:
Free space:
VERBOSE: Free space count = 1214
VERBOSE: Average free space size = 307.26 MB
VERBOSE: Largest free space size = 38.27 GB
VERBOSE:
Master File Table (MFT):
VERBOSE: MFT size = 1.23 GB
VERBOSE: MFT record count = 1295615
VERBOSE: MFT usage = 100%
VERBOSE: Total MFT fragments = 3
VERBOSE: Note: File fragments larger than 64MB are not included in the fragmentation statistics.
This is Drive E, which advanced through the Analysis just fine but has Errors in the Defrag like reported by the GUI method:
PS C:\Windows\system32> Optimize-Volume -DriveLetter e -analyze -Defrag –Verbose
VERBOSE: Invoking defragmentation on Equis (E:)...
VERBOSE: Analysis: 0% complete...
VERBOSE: Analysis: 1% complete...
VERBOSE: Analysis: 2% complete...
VERBOSE: Analysis: 3% complete...
VERBOSE: Analysis: 4% complete...
VERBOSE: Analysis: 5% complete...
VERBOSE: Analysis: 6% complete...
VERBOSE: Analysis: 7% complete...
VERBOSE: Analysis: 8% complete...
VERBOSE: Analysis: 9% complete...
VERBOSE: Analysis: 10% complete...
VERBOSE: Analysis: 11% complete...
VERBOSE: Analysis: 12% complete...
VERBOSE: Analysis: 13% complete...
VERBOSE: Analysis: 20% complete...
VERBOSE: Analysis: 96% complete...
VERBOSE: Analysis: 97% complete...
VERBOSE: Analysis: 99% complete...
VERBOSE: Analysis: 100% complete.
VERBOSE:
Pre-Optimization Report:
VERBOSE:
Volume Information:
VERBOSE: Volume size = 1.32 TB
VERBOSE: Cluster size = 4 KB
VERBOSE: Used space = 1.15 TB
VERBOSE: Free space = 177.33 GB
VERBOSE:
Fragmentation:
VERBOSE: Total fragmented space = 5%
VERBOSE: Average fragments per file = 1.08
VERBOSE: Movable files and folders = 679880
VERBOSE: Unmovable files and folders = 4
VERBOSE:
Files:
VERBOSE: Fragmented files = 1815
VERBOSE: Total file fragments = 50782
VERBOSE:
Folders:
VERBOSE: Total folders = 31651
VERBOSE: Fragmented folders = 988
VERBOSE: Total folder fragments = 3893
VERBOSE:
Free space:
VERBOSE: Free space count = 4027
VERBOSE: Average free space size = 45.04 MB
VERBOSE: Largest free space size = 37.33 GB
VERBOSE:
Master File Table (MFT):
VERBOSE: MFT size = 6.72 GB
VERBOSE: MFT record count = 7054847
VERBOSE: MFT usage = 100%
VERBOSE: Total MFT fragments = 35
VERBOSE: Note: File fragments larger than 64MB are not included in the fragmentation statistics.
VERBOSE: Performing pass 1:
VERBOSE: Defragmentation: 0% complete...
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Optimize-Volume : One or more parameter values passed to the method were invalid.
At line:1 char:1
+ Optimize-Volume -DriveLetter e -analyze -Defrag –Verbose
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : InvalidArgument: (MSFT_Volume (Ob...1-a911-806e...):ROOT/Microsoft/...age/MSFT_Volume) [
Optimize-Volume], CimException
+ FullyQualifiedErrorId : MI RESULT 4,Optimize-Volume
The third Drive G, also had no Problems in Analysis BUT did have Errors in the Defrag like in Drive E:
PS C:\Windows\system32> Optimize-Volume -DriveLetter g -analyze -Defrag –Verbose
VERBOSE: Invoking defragmentation on W 8.1 Pro PR (G:)...
VERBOSE: Analysis: 0% complete...
VERBOSE: Analysis: 4% complete...
VERBOSE: Analysis: 5% complete...
VERBOSE: Analysis: 6% complete...
VERBOSE: Analysis: 7% complete...
VERBOSE: Analysis: 8% complete...
VERBOSE: Analysis: 9% complete...
VERBOSE: Analysis: 10% complete...
VERBOSE: Analysis: 11% complete...
VERBOSE: Analysis: 12% complete...
VERBOSE: Analysis: 13% complete...
VERBOSE: Analysis: 16% complete...
VERBOSE: Analysis: 17% complete...
VERBOSE: Analysis: 18% complete...
VERBOSE: Analysis: 19% complete...
VERBOSE: Analysis: 20% complete...
VERBOSE: Analysis: 21% complete...
VERBOSE: Analysis: 22% complete...
VERBOSE: Analysis: 23% complete...
VERBOSE: Analysis: 24% complete...
VERBOSE: Analysis: 25% complete...
VERBOSE: Analysis: 26% complete...
VERBOSE: Analysis: 27% complete...
VERBOSE: Analysis: 28% complete...
VERBOSE: Analysis: 29% complete...
VERBOSE: Analysis: 30% complete...
VERBOSE: Analysis: 31% complete...
VERBOSE: Analysis: 32% complete...
VERBOSE: Analysis: 33% complete...
VERBOSE: Analysis: 34% complete...
VERBOSE: Analysis: 35% complete...
VERBOSE: Analysis: 38% complete...
VERBOSE: Analysis: 39% complete...
VERBOSE: Analysis: 76% complete...
VERBOSE: Analysis: 77% complete...
VERBOSE: Analysis: 78% complete...
VERBOSE: Analysis: 79% complete...
VERBOSE: Analysis: 80% complete...
VERBOSE: Analysis: 100% complete.
VERBOSE:
Pre-Optimization Report:
VERBOSE:
Volume Information:
VERBOSE: Volume size = 250.00 GB
VERBOSE: Cluster size = 4 KB
VERBOSE: Used space = 70.00 GB
VERBOSE: Free space = 179.99 GB
VERBOSE:
Fragmentation:
VERBOSE: Total fragmented space = 1%
VERBOSE: Average fragments per file = 1.02
VERBOSE: Movable files and folders = 218559
VERBOSE: Unmovable files and folders = 4
VERBOSE:
Files:
VERBOSE: Fragmented files = 1991
VERBOSE: Total file fragments = 4405
VERBOSE:
Folders:
VERBOSE: Total folders = 7350
VERBOSE: Fragmented folders = 60
VERBOSE: Total folder fragments = 194
VERBOSE:
Free space:
VERBOSE: Free space count = 10385
VERBOSE: Average free space size = 17.72 MB
VERBOSE: Largest free space size = 38.27 GB
VERBOSE:
Master File Table (MFT):
VERBOSE: MFT size = 1.23 GB
VERBOSE: MFT record count = 1295615
VERBOSE: MFT usage = 100%
VERBOSE: Total MFT fragments = 3
VERBOSE: Note: File fragments larger than 64MB are not included in the fragmentation statistics.
VERBOSE: Performing pass 1:
VERBOSE: Defragmentation: 0% complete...
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Optimize-Volume : One or more parameter values passed to the method were invalid.
At line:1 char:1
+ Optimize-Volume -DriveLetter g -analyze -Defrag –Verbose
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : InvalidArgument: (MSFT_Volume (Ob...3-bec6-806e...):ROOT/Microsoft/...age/MSFT_Volume) [
Optimize-Volume], CimException
+ FullyQualifiedErrorId : MI RESULT 4,Optimize-Volume
I hope this information helps....
Best Regards,
Crysta
PhotM Phantom of the Mobile

Cannot login my Windows 8.1 Pro with my live ID, don't have the Microsoft Logon Option

My laptop was installed with a Windows 8.1 Pro, and it worked very well before, i can login with my domain account and Windows Live ID, but today when i startup my laptop and i cannot find the option "Login with Microsoft/Live ID", i only can login
with "Domain account/Local Account/SmartCard".
Microsoft Account/Live ID is a local administrator but my domain account seems is not a local administrator.
Now even i can login with my domain account, but i cannot change anything, because i'm not a administator, so how to make the "Microsoft Account" login available when i login the windows? (by the way, i cannot add a new login in the "Change
PC Settings->Accounts", because my domain account is not a local administrator)
thanks.
William
William

Hi William,
According to your description,I would like to know if you can see "Other User" option on the login screen.
If you can see it,please click it and type your microsoft account.
If you cannot see this option,please click Switch user to check the result.
If the issue still persists, please upload the screenshot.
Regards,
Regards,
Kelvin hsu
TechNet Community Support

Cant't use scanner after upgrading to Windows 8.1 Pro

I recently bought a new laptop that came with Windows 8.1 Pro. I downloaded and installed the print drivers for my Laserjet 3055 and the printer works fine. Windows Fax and Scan can not see the scanner. I also installed the Printer and Scanner doctor and followed those direction. It still does not see the scanner. What now?

Thank you too :-) I think we are not the only people who have this problem. Some other Germans have told about this problem too (http://thinkpad-forum.de/threads/172112-T540P-L%C3%BCfter).
Meanwihle, I have tested for this issue on Windows 7 x64. It’s the same behaviour. Same lower RPM after-sleep-bug (1600 RPM instead of 2000 RPM, Fan does not turn off any more).
I have taken the measurements from TPFanControl (http://www.staff.uni-marburg.de/~schmitzr/donate.html) and my ears ofc. Just used it with BIOS Fan Control (no custom fan control).
Please Lenovo, help!
Edit: Now tested at Ubuntu 14.10 Linux – same issue. Seems to be system independent. Must be a controller issue :-(

I cannot Upgrade from Windows Vista to Windows 7 using Windows Anytime Upgrade

A little while ago I bought an activation and serial key so I could upgrade my Windows Vista to Windows 7
My PC is FULLY compatible and I checked 3 times with Windows 7 Upgrade Advisor ,
I launched Windows Anytime Upgrade and there was no option to upgrade only to go to the website and comapre different versions of Vista
I was a bit fustrated and I have been looking for an answer all afternoon
If someone could help me that would be amazing
System Details
HP Pavillion Slimline
Windows Vista ( 32- Bit )
Dual Core Proccessor
2.5Ghz

What is needed to upgade to Windows 7 is an install disk. You can borrow one or download the one needed, depending on the key purchased. Windows Anytime Upgrade will only upgrade in the product line that is installed. Which version of Windows 7 did you purchase? And do you need/what 32bit or 64bit?
{---------- Please click the "Thumbs Up" to say thanks for helping.
Please click "Accept As Solution" if my help has solved your problem. ----------}
This is a user supported forum. I am a volunteer and I do not work for HP.

Host= Windows 8.0 Pro 64-bit Guest= Windows XP Pro 32-bit upgrade to Windows 8.1 Pro 64-bit

If I upgrade from Windows 8.0 to Windows 8.1, will it have any affect on my Client Hyper-V XP Pro VM That I have installed ?
WILANDSOP

The same way that you would on a physical machine - select shutdown, not logoff.
The other option is to do it from the Hyper-V manager. Turn off is like holding the power button on a physical machine - it just powers off. Save puts the vm in a saved state which is quick to restart. Shut Down does a system shutdown of the vm, and
requires a reboot when you start it next time.
Bill

HP Pavilion 11 x360 - touch screen not working after upgrading to Windows 8.1 Pro

I installed windows 8.1 pro and now my touch screen isnt working. i checked system screen and it says NO PEN OR TOUCH INPUT AVAILABLE
and i have 2 keys swoped on my keyboard. The @ and " i

Hello theow,
Welcome to the HP Forums!
I understand the touch screen on your notebook is not detected after updating to Windows 8.1.
This would be the best place to start: Troubleshooting Touch Screen Issues in Windows 8. This is a great document that covers touchscreen issues from start to finish. Do not be alarmed that it states the document pertains to TouchSmart PC's, as the steps are the same.
It would also help to know which product you are using so I can give you more detailed information, such as driver downloads.
For information on finding your product and model numbers click here: How Do I Find My Model Number or Product Number?
Hopefully this gets you going!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

Cannot upgrade to windows 8.1 pro help me

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