Cannot upgrade to Windows 8.1

Hi.
I have just purchased a 2nd hand Helix with warranty until mind 2016, running Win 8 Pro.
When I tried to upgrade to Win 8.1 I recieved a message saying that this version I have is not eligible for upgrade to Win 8.1. I checked and found that the version of Windows I have is Verified, but has an expiry date in Oct 2015. The worst news is when I called Miscroft and was advised that my version of windows is not genuine!
Shouldn't the Helix come preinstalled with OEM Win 8 Pro (at least thats what it says on the box) ? I since tried to create a recovery drive in an effort to reset the machine to its original condition but without success (i could create the drive but seems the refresh process doesnt recognize it...)
My question is: Is there away to reset my Helix to its original condition with genuine windows 8 Pro so that I could upgrade to 8.1 and win 10 subsequently?
Thanks
Quoc
Solved!
Go to Solution.

Not all Versions of Windows 8 Pro are able to directly update to Windows 8.1 Pro.
Not even all Helix are sold with the Windows 8 Pro Edition.
So I think this would help you to install Windows 8.1 Pro on your Helix: Upgrade genuine windows 8 pro to windows 8.1 I'ts surely not the problem that your Windows is not genuine.
To get your recent Windows Key you can use e.x. Key Finder 2.0
To Install Windows 8.1 Pro you can use the Key GCRJD-8NW9H-F2CDX-CCM8D-9D6T9

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