Cannot Upgrade Trial to Paid Subscription

When I try to upgrade my trial:
...and click Upgrade Now, I get an error message:
Help. I do not want to have to create a new account from scratch and redo all the setup work I've already done. I want to upgrade my trial to a paid subscription.
Adam Kane, Technical Director, ForgeFX, http://www.forgefx.com/

Hi,
If so, I would suggest you contact support, it's free, and it's the best choice for you.
Please contact support team by creating a support ticket at
http://www.windowsazure.com/en-us/support/contact/
Regards,
Azam khan

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How do I transfer files I created during free trial to paid subscription?

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Hi gshaveaquestion,
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Hi, I just paid for the $9.99 Photoshop/Lightroom CC subscription but am unable to download or run it. Once I get into the CC Desktop App, it just prompts me to update the Photoshop CC trial that I had installed. After I update it I cannot open it (or at least can't figure out how to open it). Please help!
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If you had the CC trial you don't need to uninstall that. Click "license this software" and if it asks for user ID/password you're all set.
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If I upgrade to the paid plan (i'm free user now), do I get some additional fields for my form?

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It's usually best to fix any problems before upgrading, unless you know for sure the upgrade will fix them. Without knowing what the problems are, we can't really help.
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Hi,
I have an Azure trial subscription that expired. Now I would like to upgrade the free trial to a pay as you go subscription. I do not want to create a new subscription as I have already created multiple VMs under the trial version and would like to continue
to use them, unless they will still be available under the new subscription.
When I went to account.windowsazure.com/Subscriptions, the only option I have there is "You have no active subscriptions. Click add subscription to obtain one". Although this is not what I want to do, I clicked
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Hi,
From my experience, we can use administrator accout to login azure
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support, it's free, and it's the best choice for you. Please contact support team by creating a support ticket at
http://www.windowsazure.com/en-us/support/contact/
Or if that doesn't work because you don't have an active subscription you will need to contact general customer support to have them create a support ticket for you
http://support.microsoft.com/gp/customer-service-phone-numbers?wa=wsignin1.0
Best Regards
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Paid subscription creative cloud but still trial software?

I have a years subscription, but still my craetive cloud / adobe software seems to think I am within my trail period.
I have cleaned up and reinstalled, but no succes. And I cannot use the software right now an therefore am not amused.
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Could you please share the following log files from your system so that we could debug this issue.
Files : amt3.log and oobelib.log from /tmp on Mac or %TEMP% on Win.
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I'm using a 15" Macbook Pro running OSX6.8 and cannot upgrade. I have a subscription to Adobe CC but none of these work on this so I was on with Adobe for 5 hours trying to install and launch Illustrator, InDesign, Photoshop, Muse, and Acrobat Pro from CS

I'm using a 15" Macbook Pro running OSX6.8 and cannot upgrade. I have a subscription to Adobe CC but none of these work on this so I was on with Adobe for 5 hours trying to install and launch Illustrator, InDesign, Photoshop, Muse, and Acrobat Pro from CS6. Well, InDesign is the only one that works and I have a ton of work due! I don't have a serial number for Photoshop or Illustrator except for CS3, and they don't work. InDesign gave me no problems. Illustrator says it can't work on this machine. Photoshop needs a serial number. I'm stumped and getting anxious and freaked out. Can anyone help? Adobe Chat is down right now.

if you have a cc subscription, close ps > sign out and then back in to your cc desktop > open ps.
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Multicore Intel processor with 64-bit support
Mac OS X v10.6.8 or v10.7. Adobe Creative Suite 5, CS5.5, and CS6 applications support Mac OS X v10.8 and v10.9 when installed on Intel-based systems.*
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Paid subscription, but all products still in trial mode and does not work!

Hello!
I paid subscription, but all products still in trial mode and does not work! In Adobe ID manage page i don't see my subscription Screenshot “Adobe ID”
I received an email confirmation of my payment subscription. Order number 12984126025, my adobe id
[personal information removed... Mod - https://forums.adobe.com/docs/DOC-3731]
[This is an open forum, not Adobe support, please do not post personal information]
Why so?! This is very important! My current project at risk, I can lose money

Please try the below mentioned steps
1) Sign out of the Creative Cloud app
2) delete the opm.db file*
3) update to the latest version of the Creative Cloud app.
*On Windows 7, the opm.db file is located here:
C:\Users\YourUserName\AppData\Local\Adobe\OOBE
*On a Mac, go here:
[Userdir]:Library:Application Support:Adobe
~Deepak

Trial version interfering with paid subscription

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Chat Now button near the bottom for Activation and Deactivation
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

User with an active Adobe ID on a paid subscription, tries to open InDesign CC and is prompted with a Login screen for the "trial version".

The user had the program open earlier today. But now, she can't open the program and gets prompted with the login screen. I don't want her to login as it mentions the "trial version" of the software. We have a paid subscription.
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I am running the Adobe CC Installer update on her machine now.
Why did her login suddenly become deactivated?

Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
OR
Asked to sign in after paying may help
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
or
http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
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Upgrading from trial to paid

Hi,
I just upgraded from trial to paid (final cut pro x)
I thought it would just unlock the trial version, but instead it started downloading the 1.51 GB file again
(I clicked the buy button from the trial, it appeared to try to open the app store, but didn't,
so I opened it, searched and bought)
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I had 2 projects I put a lot of time into in there
Thanks

Your existing Projects and Events will still be there when the paid version is installed and you can carry on editing them if you wish.
As far as I know, you have to wait for it to reinstall - which is curious because Apple claim the versions are identical.
Andy

Creative cloud software says my free trial has expired, but I have a paid subscription

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My problem with Adobe's recognition of my Adobe ID was solved by the chat support. The file "host" was changed, so that Adobe products no longer was blocked. Try the chat.
With Kindly Regards
Palle Tørnqvist
Den 08/04/2013 kl. 14.10 skrev TimmyC123456 <[email protected]>:
Re: creative cloud software says my free trial has expired, but I have a paid subscription
created by TimmyC123456 in Adobe Creative Cloud - View the full discussion
I'm having the same problem. Subscribed to Creative Cloud. All the apps showing as 'Try' rather than the 'Download' buttons that apepar on a colleagues machine (who subscribed a few months ago). When I load the trial of Indesign, if I select 'licence software' - no space to put Adobe ID, only serial number which I don't have with the Creative Cloud membership.
Tried everything that has been suggested. Updated everything in Adobe App' Manager. Gone back to open Indesign - still just has boxes for serial number.
Please sort this out Adobe. I've wasted half a day trying to install on my machine and still have the rest of the studio to do.
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I have a paid subscription. Why do I get the message: Your trial has ended. Subscribe now to conve

I have a paid subscription. Why do I get the message: Your trial has ended. Subscribe now to convert an unlimited number of PDF files to Word and Excel format?

Hi EJPACCW,
Try going here - the first 30 days are a free trial period:
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I have a subscription LR + PS, but cannot upgrade. How come?

I have a subscription LR + PS, but cannot upgrade. How come?

First, sign off and back in: https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Cannot Upgrade Trial to Paid Subscription

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