Cannot upgrade TV - ver disappointed
I'm sure there's nothing that can be done at this point but I'm very disappointed. VERY. We have purchased a few large TVs from best buy in the past - the 3d plasma that we got three years ago just quit - repairs were up to $750 so we quit and cut our losses, went to get a new tv. husband was feeling down about the cost after the debacle of the plasma tv - so we got a samsung LCD tV - to be delivered and installed tomorrow (Wednesday) - I called to see about upgrading the TV - the geek squad would be bringing it anyway - thought I could upgade and have them bring the 4k tv and suprise the husband. Nope - said I could upgrade, lbut would lose my delivery date- which would then spoil the suprise. I'm already booked for a delivery - I fail to understand why this cannot be worked out - very very disappointed with Best Buy.
Hello mariaob-
Upgrading the TV you ordered to a 4K television is an incredibly nice gesture on your part for your husband. I’m sorry to hear that we were not able to offer the ability to exchange and still deliver on your original delivery date as you wanted.
It looks like you have already reached out to us through our FaceBook channel and Melissa for our team has responded to that email explaining why we would not have been able to accommodate this request. If you have any further questions, I would encourage you to connect back with her, I’m sure she would be happy to help if she can!
Thanks for connecting with us and I hope you and your husband enjoy whichever TV you end up going with!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message
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