Cannot upload iphoto book
I cannot upload my iphoto book. No problem last week, but I have made another one and it will not upload.
Details Please - what version of iPhoto and of the OS?
does the preview work correctly? Any error messages?
Before ordering your book preview it using this method - http://support.apple.com/kb/HT1040 - and save the resulting PDF for reference - the delivered book will match it.
if it does and it will still not upload then boot into safe mode, preview again (fonts can change) and it the preview is still good upload while in safe mode
LN
Similar Messages
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Cannot upload iphoto book - issues
This has been a recurring problem and to be honest it is very frustrating. Here is a summary of my issues:
1. Book upload (generally in most cases is a XLarge, 50+ pages) gets all the way to the end and - "An error occurred uploading your order". I retry, an hour or two later same thing. This has happened on my last 8 attempts on 2 different books.
I have tried the following fixes:
- installing mavericks and new iphoto
- using hard wired ethernet cable as opposed to wifi
- doing all the suggested fixes from these forums, plists and all that.
- my apple ID is fine - works for everyrhing else.
I had a run a little while back when using the ethernet cable that all my books worked, 6+ over a 6 week period Mar-Apr but recently (this last month) back to failure.
*** Apple? What is happening? No one can find a solution. Apple over the phone support cannot help, they dont have a fix. The books are nice, I'd rather not have to go elsewhere, but seriously this is beyond a joke.
Any suggestions welcome, please......Ok,
I solved my own problem and frankly i'm amazed.
I followed some suggested tips like booting in safe mode but I didnt upload the book in that.
I ran a speed test for my internet, my upload was 0.43mbps, fairly standard for ADSL2+ in Australia. This probably explains why it was taking 2+ hours to upload. During that time I guess anything can happen with my line, hence the failures if the internet drops out.
I used my iPhone to tether. I found the place in my housed with the best 4G/LTE reception - 1 bar off full coverage. Began the book upload. IT TOOK LESS THAN 2 MINUTES to upload an 80 page book.
I still cant believe it. I'm thankful 4G coverage has recently come to my area. This will be my method to upload books every time!!
I'm quite happy.
So my suggestion is that if your books are slow to upload or fail during the process, check your upload speed and if you can tether from an iphone or 4G device, give it a try worked for me - amazingly well. -
I cannot upload iPhoto book to store using iphoto11 version 9.5
I have been unable to upoad iPhoto I have created to store for printing and purchase. No problem on preview, or on assembly of the book but upload to store freezes. I have tried the Help suggestions but got stuck when I could not find NetServices in the Keychain Access window.
I have iphoto 11 version 9.5 and am using OS X 10.9 on iMac
Any suggestions. I have done 4 books previously without any problems.Try this:
OT -
Unable to upload iPhoto book to print from iPad
I have been unable to upload my iPhoto book to print it from my iPad...
It will go through the process of requesting apple ID password --> verifying my credit card --> then will say "placing order. uploading project" and look like it is uploading (ie blue bar showing progress) and sometimes this is progressing for hours, but then the app will crash and close down.
Things I've tried/confirmed so far: I have the up to date versions of iOS and iPhoto, I have it connected to wi-fi and plugged in, I have closed down all other apps on the iPad
Has anyone else had this issue? Any solutions?
Is there a way to upload it from my computer instead? -- I have a PC but have been unable to find the 'book' or photos in iTunes or elsewhere on the computer to even try this...
Thanks for any help!Things I've tried/confirmed so far: I have the up to date versions of iOS and iPhoto, I have it connected to wi-fi and plugged in, I have closed down all other apps on the iPad
You have covered most issues, but you do not mention how much free memory you are having on your iPad. Submitting a book for printing need plenty of free memory on your iPad, about the same amount as the combined size of your photos. Could it be, that you are running out of memory?
Another reason might be an unprintable, corrupted photo in your book.
Is there a way to upload it from my computer instead? -- I have a PC but have been unable to find the 'book' or photos in iTunes or elsewhere on the computer to even try this...
To order a photo book from Apple you need an Apple computer or an iOS device.
To transfer the photos to your PC see:
http://help.apple.com/iphoto/ipad/2.0/?lang=en#blnkee26bc1f -
So every time I try and order an IPHOTO book it freezes after it "assembles"- while it's uploading the photos OR it uploads all the photos and right at the end it says "Click Retry to upload the failed asset again or Cancel Order to cancel your Order. What would you like to do?" - I've retried like 3 times.
So I was had OS X 10.5, bought snow leapord, upgraded to Mavericks, bought IPHOTO 11, then had to get the photo upgrader so I did.
The PHOTO book was created when I had the old version of IPHOTO so I spent all last night redoing the whole book (as in creating a new book and replacing the photos) and it is still not working.
I've made sure the I have the correct country & everything I just have no idea what to do at this point. There are no errors popping up in the book.
Can anyone help?Boot into Safe Mode, Mac OS X: Starting up in Safe Mode, and create a PDF preview file of your book according to this Apple document: iPhoto, Aperture: Previewing an order in iPhoto or Aperture
Be sure to proof read the PDF file for any errors, i.e. typos, photos or fonts not appearing, etc, before ordering. Once you're satisfied that there are no errors order your book while in Safe Mode. Keep the PDF file for comparison to the printed copy when you receive it.
If that fails to do the job try the following;
Quit iPhoto.
From the Finder menu bar, choose Go > Utilities to access your Utilities folder (or press Shift-Command-U).
In your Utilities folder, open Keychain Access.
Find the "NetServices" entry in your Keychain Access window.
Select the "NetServices" entry and press the delete key.
Reopen iPhoto and attempt to place your order again.
You should be prompted to enter your account information if you deleted the Keychain entry successfully.
After entering your account information, you should be able to complete your order.
OT -
I have tried to upload a book but the process goes on for hours never completeing. have ordered books before and not had a problem. the preview was fine.
Details Please - what version of iPhoto and of the OS?
does the preview work correctly? Any error messages?
Before ordering your book preview it using this method - http://support.apple.com/kb/HT1040 - and save the resulting PDF for reference - the delivered book will match it.
if it does and it will still not upload then boot into safe mode, preview again (fonts can change) and it the preview is still good upload while in safe mode
LN -
Spent a lot of time creating an IPhoto book for Xmas gifts. When I went to purchase the books I was then told I was not able to buy any product because my IPhoto version was outdated. I tried to update to latest IPhoto version but was then told I was not able to because my IOS operating system is too old.
I tried to update to Mavericks but I was told my Mac Mini is not able to accept the new operating system.
Looks like I need to just buy a new computer to buy some books huh?
Any other ideas? Thank you.but was then told I was not able to because my IOS operating system is too old.
1 - IOS is not a Mac system - it is only on mobile devices
2 - teh version of the OS is not a determination of abiliby to purchase print products using iPhoto foe the Mac - teh version of iPhoto is the determining factor
so are you saying that your version of iPhoto is too old? I think so
You can run iPhoto '11 on OS X 10.6.8 - you must purchase an iLife '11 DVD (anazon or eBay are sources) and instal iPhoto '11 - the new version of iphoto will update your library (books may change some so
Before ordering your book preview it using this method - http://support.apple.com/kb/HT1040 ) - and save the resulting PDF for reference - the delivered book will match it.
LN -
Crash when uploading iphoto book to purchase
I have completed an iphoto book and I went to buy book, and it took me through the log in, payment and shipping info, then when I click to process book, it starts loading and then it just shuts down and closes. The message only tells me that 'iphoto quit unexpectedly'. I've tried restarting my laptop and the same thing keeps happening. Any suggestions?
Try boot into Safe Mode and try again.
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Error occurred while uploading iPhoto book
I have been trying to upload (buy) a photobook through iPhoto. It builds OK and seems to transfer all the data (60MB) then stops and displays an error message:
"An error occurred while uploading one of your files. Please check your network connection and click Retry to resend your file"
Network is fine and I have tried the following suggestions:
Rebuild iPhoto
Throttle restricted upload (this seemed counter intuitive but the data tx seemed correct)
Would appreciate any workable ideas.David (Apple Photo Services) wrote:
If it helps I will also leave you with a few steps I have when it comes to errors in the account >stopping the purchases. If the steps Old Toad said did not help, I am hoping this is what it takes:
A) Please delete your net services folder. To do so, please follow the path below:
MacintoshHD ->Library -> Application Support -> NetServices
Single-click on the NetServices folder and delete the entire folder.
B) Make corrections in Apple Store
1. Go to the Apple Store online and click Your Account in the navigation bar:
http://store.apple.com/us
2. Sign in using your Apple ID and password.
3. Click "Change account information" on the right and sign in again.
4. Verify or enter your Billing and Shipping address information.
5. Delete your credit card information in the Method of Payment section, and then re-enter it. Do >not enter spaces in your credit card number. Click Continue.
C) Next go back to iPhoto:
1) Select the "Buy Book" button.
2) Click on "Account Info" and then "Edit Billing information".
3) Change the type of card, and then blank out the remaining fields: card number, security code, >and expiration date.
4) Click "Save".
5) You should then receive an error that you will need to fill in those fields.
6) Complete all the fields again and click "Save".
Subsequently, please attempt to submit your order.
Thank you for your patience in this matter. I hope to hear from you soon.
Sincerely,
David H
Apple Photo Services Customer Support
http://www.apple.com/support/photoservices/ww/
Thanks OT. I've done this with no improvement, David H from Apple suggested a similar solution.
I've since copied the iPhoto library to the MacBook Pro and tried to upload from there. I'm now getting a billing error so think I must have made an error when I re-typed. Trying again....
mrtotes -
I am using iphoto 6.0.4. I keep getting an error while trying to upload pictures. It assembles the book okay then always gets stuck at "transferring 119k of 15.1 MB" for a while then an error message pops up saying there was an error with one of the files, try again? If I hit 'try again', it reads 15.1MB of 15.1MB but doesn't ever do anything. I would really like to order a few books but can't seem to get past the ordering page. Any help would be appreciated. Thanks!
Hi again Tracy,
Before going any further I would create a new user account on your computer and try to send a book from over there. This is help eliminate the possibility that there is something wrong with just your user account.
For instructions on creating a new account go here --> http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh168.html
If that fails then continue:
I wonder if you have ever been able to order books in the past. It sounds like the upload speed on your internet connection might be too slow for the iphoto print server.
I'm not familiar with "Direcway". Is this cable, dsl, fiberoptic, or satellite?
If its Satellite we can probably stop right here. Satellite internet is NOTORIOUS for having poor upload speeds and intermittent connection quality.
If it is satellite read my following comments and give them a shot just to cover your bases.
If you are running your computer through a router or hub like an Airport Extreme, Linksys, etc. I would recommend plugging your computer directly into the internet (modem or whatever you have in your setup). By bypassing this extra devices you eliminate possible interference from those device and devote as much speed to your computer as possible.
Often ISPs will save cost by giving us high download speeds so we can us web sites with relative ease. But the upload speed (or ability to send data out) is fairly slow.
You have to have a good solid connection (not a lot of packet loss) that is running at a minimum speed of 152 kbps or twice that of a standard telephone modem running 56k.
To test your connection you can go to http://www.dslreports.com/stest this will check your upload and download speed.
Essentially if your upload speed is very low or it looses a lot of data in transit (packet loss) there isn't much you can do on the computer end. Its an issue with your ISP.
If all else fails you may want to use a friends computer to publish your book if they have access to a different connection type. You can also look to see if there is an Apple Authorized Service Provider or Reseller (not to mention an Apple Store, which would be perfect) in your area. http://www.apple.com/buy/
You can copy your iphoto library onto a CD/DVD and take it in. You can then publish from their computer.
I hope that helps.
Please check back if you need further assistance.
Cheers! -
G4 Mac OS X (10.3.9)
I tried today to upload my first ibook. It contained 48 pages of photos most of them 3-5 MB. As it loaded it said it was loading a 7.8 MB total. I canceled the order because it means there is not enough resoluction. What am I doing incorrectly?
Thanks for you input.I spent hours building my book in iPhoto 6. Now, when I push "Buy Book", nothing happens. No dialog opens, no spinning wheel. Nothing. The button depresses, and nothing. I'm connected to the internet with fiber optic(very fast). 19 photos, 22 pages.
I was getting a message like, "Your book appears to have default text that has not yet been edited. Printed books will not include this text. Do you want to continue with your order?" I'm no longer getting that. Nothing.
What does this mean?
I tried switching computers, still same result. Nothing.
Since for some reason I can't start my own post on this issue I'm replying to this similar post. -
Cannot upload epub book: Apple ID does not have permission to access itunes connect.
Apple ID does not have permission to access itunes connect.
I signed up itunesconnect.apple.com/Webobjects/iTunesConnect.woa/wa/apply (This is all to upload my ebook in ibook format)
and the computer is new and updated and before I did this I had a valid new itunes account with my tax id that is
separate from my other itunes accounts. I put in all the info and itunes producer didnt come up on the screen but i
sent all of the info to apple and the forms seemed to take it.(accept) I then when to itunesconnect.apple.com and I
get the error message Apple ID does not
have permission or access to itunes connect.
I went to apple ID and apple developer and verified all of my information and it is correct and I did also with itunes and apple ID!
I cannot login to itunesconnect.apple.com so I can upload my ebook.(yes its in epub format)
I did call apple care and the apple devel 800 numbers and they said to email itunes and ibookstore and its
been a long long time and I have not received any help at all. - Steve Jobs are you out there? Lots of other people are having similar or the same problem.
From Erik
<Edited by Host>I have the same problem -- please post if you find the solution.
-
Each time I want to upload 8.1.1. I get the following message;
Process: Software Update [9009]
Path: /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update
Identifier: com.apple.SoftwareUpdate
Version: ??? (???)
Build Info: SoftwareUpdate-2560000~4
Code Type: X86-64 (Native)
Parent Process: launchd [118]
Date/Time: 2010-01-09 13:04:14.912 +0100
OS Version: Mac OS X 10.6.2 (10C540)
Report Version: 6
Interval Since Last Report: 93625 sec
Crashes Since Last Report: 2
Per-App Crashes Since Last Report: 2
Anonymous UUID: D7C1CA51-6760-47D3-B1FE-E5AEA6395F3B
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0
Dyld Error Message:
Symbol not found: _SUPredicateInstallActivePIDKey
Referenced from: /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update
Expected in: /System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/SoftwareU pdate
in /System/Library/CoreServices/Software Update.app/Contents/MacOS/Software Update
Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 2.4 GHz, 2 GB, SMC 1.29f1
Graphics: ATI Radeon HD 2400 XT, ATI Radeon HD 2400, PCIe, 128 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.91.19)
Bluetooth: Version 2.2.4f3, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST3320820AS_Q, 298,09 GB
Parallel ATA Device: OPTIARC DVD RW AD-5630A
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd400000
USB Device: External HDD, 0x1058 (Western Digital Technologies, Inc.), 0x0910, 0xfd100000
USB Device: MP610 series, 0x04a9 (Canon Inc.), 0x1725, 0xfa200000
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfa400000
USB Device: MediBase, 0x090c (Silicon Motion, Inc. - Taiwan), 0x1000, 0xfa410000
USB Device: Apple Optical USB Mouse, 0x05ac (Apple Inc.), 0x0304, 0xfa430000
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0221, 0xfa420000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1a100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x820f, 0x1a110000
I have the latest Mac software 10.6.2
What is wrong?
THanks.
Hans J. WeitbrechtYour Software Update app is faulty:
Symbol not found: _SUPredicateInstallActivePIDKey..
... Expected in: /System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/SoftwareU pdate
I'm not sure if you can reinstall Software Update on its own. You may need to do an Archive and Install of the OS.
Regards
TD -
I cannot upload a book on my ipad
I recently changed my email address which, I believe has messed up my iTunes account. I have teed to change my account email address and believe it to be changed. However, I still can't upload a ebook as my iTunes does not recognize my new Password. Can someone help?
Manage your Apple ID -
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/ -
IPhoto book upload failed using iPhoto 9.4.3 and Mountain Lion
Hi
I have tried to upload iPhoto book several times but the upload failed. I have tried rebooting my iMac in Safe Mode but this results in iPhoto closing when I try to buy my book. I have uploaded books in the past using Snow Leopard with no issues.I hope this helps, thank you for taking an interest in this problem.
Process: iPhoto [233]
Path: /Applications/iPhoto.app/Contents/MacOS/iPhoto
Identifier: com.apple.iPhoto
Version: 9.4.3 (9.4.3)
Build Info: iPhotoProject-720091000000000~1
App Item ID: 408981381
App External ID: 15017489
Code Type: X86 (Native)
Parent Process: launchd [140]
User ID: 501
Date/Time: 2013-07-09 21:39:12.757 +1000
OS Version: Mac OS X 10.8.4 (12E55)
Report Version: 10
Interval Since Last Report: 24555 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 21232 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: 1BE54ADD-87CC-3C04-8164-249B4EFBBE28
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** +[NSString stringWithUTF8String:]: NULL cString'
Application Specific Backtrace 1:
0 CoreFoundation 0x0184ce8b __raiseError + 219
1 libobjc.A.dylib 0x04e5052e objc_exception_throw + 230
2 CoreFoundation 0x017ac60b +[NSException raise:format:] + 139
3 Foundation 0x049f2cf1 +[NSString stringWithUTF8String:] + 90
4 iLifePageLayout 0x033d71c7 -[KHPDFGenerator _retrieveGPUInfo] + 83
5 libobjc.A.dylib 0x04e5d5d3 -[NSObject performSelector:withObject:] + 70
6 Foundation 0x04a35326 __NSThreadPerformPerform + 395
7 CoreFoundation 0x0172304f __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 15
8 CoreFoundation 0x01722a79 __CFRunLoopDoSources0 + 233
9 CoreFoundation 0x01748826 __CFRunLoopRun + 934
10 CoreFoundation 0x0174801a CFRunLoopRunSpecific + 378
11 CoreFoundation 0x01747e8b CFRunLoopRunInMode + 123
12 HIToolbox 0x06bd2f5a RunCurrentEventLoopInMode + 242
13 HIToolbox 0x06bd2cc9 ReceiveNextEventCommon + 374
14 HIToolbox 0x06bd2b44 BlockUntilNextEventMatchingListInMode + 88
15 AppKit 0x054da93a _DPSNextEvent + 724
16 AppKit 0x054da16c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
17 AppKit 0x0572d210 -[NSApplication _realDoModalLoop:peek:] + 667
18 AppKit 0x0572d354 -[NSApplication _doModalLoop:peek:] + 67
19 AppKit 0x0572d515 -[NSApplication runModalForWindow:] + 198
20 iLifePageLayout 0x033ed7f8 -[KHLightboxOverlayView lightboxViewFinishedEnterAnimation:] + 125
21 iLifePageLayout 0x033ee578 -[KHLightboxEnvelopeView animationDidStop:finished:] + 230
22 QuartzCore 0x03606184 _ZN2CA5Layer23run_animation_callbacksEPv + 276
23 libdispatch.dylib 0x05077c82 _dispatch_client_callout + 46
24 libdispatch.dylib 0x0507d2e3 _dispatch_main_queue_callback_4CF + 223
25 CoreFoundation 0x01748c29 __CFRunLoopRun + 1961
26 CoreFoundation 0x0174801a CFRunLoopRunSpecific + 378
27 CoreFoundation 0x01747e8b CFRunLoopRunInMode + 123
28 HIToolbox 0x06bd2f5a RunCurrentEventLoopInMode + 242
29 HIToolbox 0x06bd2bf5 ReceiveNextEventCommon + 162
30 HIToolbox 0x06bd2b44 BlockUntilNextEventMatchingListInMode + 88
31 AppKit 0x054da93a _DPSNextEvent + 724
32 AppKit 0x054da16c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
33 AppKit 0x054d05cc -[NSApplication run] + 855
34 AppKit 0x054735f6 NSApplicationMain + 1053
35 iPhoto 0x000460b9 iPhoto + 65721
36 iPhoto 0x00045705 iPhoto + 63237
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x0184d6a7 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ + 7
1 libobjc.A.dylib 0x04e5052e objc_exception_throw + 230
2 com.apple.CoreFoundation 0x0184cd21 -[NSException raise] + 17
3 com.apple.AppKit 0x0572d557 -[NSApplication runModalForWindow:] + 264
4 com.apple.iLifePageLayout 0x033ed7f8 -[KHLightboxOverlayView lightboxViewFinishedEnterAnimation:] + 125
5 com.apple.iLifePageLayout 0x033ee578 -[KHLightboxEnvelopeView animationDidStop:finished:] + 230
6 com.apple.QuartzCore 0x03606184 CA::Layer::run_animation_callbacks(void*) + 276
7 libdispatch.dylib 0x05077c82 _dispatch_client_callout + 46
8 libdispatch.dylib 0x0507d2e3 _dispatch_main_queue_callback_4CF + 223
9 com.apple.CoreFoundation 0x01748c29 __CFRunLoopRun + 1961
10 com.apple.CoreFoundation 0x0174801a CFRunLoopRunSpecific + 378
11 com.apple.CoreFoundation 0x01747e8b CFRunLoopRunInMode + 123
12 com.apple.HIToolbox 0x06bd2f5a RunCurrentEventLoopInMode + 242
13 com.apple.HIToolbox 0x06bd2bf5 ReceiveNextEventCommon + 162
14 com.apple.HIToolbox 0x06bd2b44 BlockUntilNextEventMatchingListInMode + 88
15 com.apple.AppKit 0x054da93a _DPSNextEvent + 724
16 com.apple.AppKit 0x054da16c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
17 com.apple.AppKit 0x054d05cc -[NSApplication run] + 855
18 com.apple.AppKit 0x054735f6 NSApplicationMain + 1053
19 com.apple.iPhoto 0x000460b9 0x36000 + 65721
20 com.apple.iPhoto 0x00045705 0x36000 + 63237
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