Cannot use AV settings in Quicktime Pro

Hi the AV controls are greyed-out. I can use the editing features, but cannot use the brightness etc controls that are so handy. In control panel, I open the quicktime icon, it shows the key entered with no error mesages. One of my PC's works, the one I am trying to replace it with, does not. Anybody?

The A/V Controls window is not available to all computers (Mac or PC).
They depend on the graphics card installed on them.

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