Cannot use Blackberry App World or Blackberry Messenger

I have a Torch 9800 and I have downloaded App World and Messenger but they do not appear anywhere on the phone. I can see them in my applications list, but no icon and not visible on the home screen.
How do I get these to work?
thanks!

Hi enriquerp77
Welcome to Support Forums
If you are having trouble locating BlackBerry World as well as BlackBerry Messenger , then :
For BlackBerry App World :
If you device OS is prior to 6.0.0.706 then try Updating your device software or Download BlackBerry World version 4.0.0.55 which is the best workaround now available for BlackBerry World also uninstall BlackBerry world from Options > Device > Application Management > Locate and delete BlackBerry World , then perform another Battery pull restart .
Then From your BlackBerry Browser browse to http://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld3 to download version 4.0.0.55 . In addition check this Knowledge Base for further help :
KB29422 BlackBerry App World icon is missing after upgrading to BlackBerry App World 4.0.0.63 to 4.0.0.65.
For BBM :
On your Homescreen Go to Options > Device Application Management > Locate and delete BlackBerry Messenger from there. After deleting do a Battery Pull Restart like this device POWERED ON remove the battery wait a min. then re-insert it back . After reboot from your BlackBerry Browser browse or Click here www.blackberry.com/bbm and download the most recent available for your device . If device prompt for a restart do it .If still unable to view BBM icon on your Homescreen check this Knowledge Base :
KB23968 BlackBerry Messenger icon disappears from the Home screen of the BlackBerry smartphone.
Please try those steps and let us know also perform a Battery pull restart after each install.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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himatej wrote:
i have blackberry curve 9220 my service provider i s VODAFONE.
in my mobile blackberry apps world is not opening,
while opening apps worls i got a message about -- " there is a issue with blackberry apps world . blackberry app world must now close" .. please solve this
Hi himatej,
Please read this article about your problem.
"There is an issue with BlackBerry App World. BlackBerry App World must now close" appears and Black...
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If your issue has been solved, please resolve it by marking "Accept as Solution"

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Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB24200 Screen loops when BlackBerry ID or PayPal authentication is verified in BlackBerry App World 2.0 on the BlackBerry smartphone
Hopefully it contains something useful!
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
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Hi and Welcome to the Community!!
Please try this sequence:
1) Remove both AppWorld AND the Identity App from your BB
KB10040 How to view or remove installed applications on a BlackBerry smartphone
If it requests that you reboot the BB, do so
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld (during which a fresh version of the Identity App should also install)
http://blackberry.com/appworld/download
Again, if it requests to reboot, do so.
4) Do another Batt-Pull reboot
5) See if it now works.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Please read this Knowledge Base article on the issue, pay attention Resolution #4
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Hi and Welcome to the Community!
That error often presents when attempting to, while USB tethered to a PC, use the PC/browser web interface to AppWorld. I recommend you untether and instead use the on-device AW interface.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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Hi,
Try this, might help...
Do a battery pull restart....take out the battery when ur BB is ON...keep it that way for 1-2 mins n then reinsert the battey n let ur BB start...
with regards
simply abhik...
Please click "Accept as Solution" if your issue has been solved and to give thanks/appreciation, click thumbs up...
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On the top edge of the device.
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Knowledge Base Updates
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Hi, all,
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Where exactly are we finding this application after we upgrade? I clicked upgrade YESTERDAY. Since then I have rebooted my blackberry 3 times, and blackberry app world is no where to be find. I unhide all my icons, it is not in the download folder. If I hit the application central icon it is there, but I cannot access it, it says, "downgrade" under blackberry app world.

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I am new to Using BlackBerry.I have got a BlackBery Curve 9320 also as it requires 3G Net Connection for accessing internet i have put Vodafone's 3G internet pack as my network provider is Vodafone.But still i am not able to access my BlackBerry App World and many other stuff.But when i connect to my friend's mobile internet with Wifi i am able to access BlackBerry App word.Also when i try to access BlackBerry App it says " we cannot connect you to Blackberry App World.Please ensure that your devide is connected to the wireless network and try again"
Please Help and Guide...
Have a Rocking Day ahead!
Thanks and Regards,
Sushma Ramakrishnan Iyer (PS No. 298028),
SalesForce.Com Team,
HiCE Business Unit,
Old Building - Block 1,
Plot No.EL - 200 | TTC Electronic Zone,Shil - Mahape Road,
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Hello Sushu
Welcome to BlackBerry Support Forums
If you want to access most BlackBerry Application over your Mobile Network then a normal 3G data plan will not allow us, for that you have to activate BIS / BlackBerry Data Plan from our Carrier . However currently many application may work over a WiFi network .
So if you want to use those applications over your Carrier Network then call Vodafone and activate BIS on your account.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

BLACKBERRY APP WORLD FAILURE

i cannot access the blackberry app world since 3 weeks ago it say (a blackberry update is available , when i click yes it say contacting blackberry server and then it say it failed , i went to the vodacom shop ,they couldnt assist me , i phoned vodacom customer care , she sent me a link of previous version , and it couldnt open as well error 404 , everyone says the problem lies at blackberry
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Hello nokka and welcome to the BlackBerry Support Community Forums.
Can you please provide the full error message you are seeing when you go to access App World?
Are you using Wi-Fi to access App World or are you on the mobile network?
Thanks!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Error message Blackberry App World

I have a Black berry 9300 curve and I have been getting the
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I press cancel then it says An update of Black Berry
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Cannot use Blackberry App World or Blackberry Messenger

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