Cannot use Link with 10Z

Hello,
I am trying to use Blackberry link with my new 10z and i log in with the exact name that and password that is in my phone under Blackberry ID and it says that this ID is not assovciated with a device running 10 OS. I had an older black berry previously. How can I make this work?
Thanks,
Daina

Hi baer2cub,
Welcome to the support community!
Did you receive this message when first setting up BlackBerry Link?
Were you able to login to BlackBerry Link at all?
Could you please check in Settings > BlackBerry ID on your BlackBerry Z10 smartphone and verify that the BlackBerry ID displayed on that screen is the same one you are trying to login to BlackBerry Link with?
Can you also please verify that you are able to login with it here: https://blackberryid.blackberry.com/bbid/login/ from the same computer you are using BlackBerry Link on?
I look forward to your response.
Thanks.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

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