Cannot use my credit on a redeemed voucher

Hi
I succesfully redeemed a $20 voucher(see my account) and it says i have $20 credit. However when i purchase an app it charges to my credit card without giving me any option to use the credit which i have already redeemed.
Please respond.
It wouldnt let me proceed without entering my card dtails to confirm my identity and now after purchasing 2 apps i still have $20 credit.....!!!! I am ready to throw my ipod in the bin.
This is unbelievably frustrating. I demand a refund and I cannot believe that I may have to make an appointment and travel to an apple store to do this.
Raymond.

I succesfully redeemed a $20 voucher (see my account)
Apple is not here, Apple does not answer questions here.
Apple has stated that credits on an account, such as from an iTunes Gift Card, are used prior to other methods of payment and that a bank card is only requested when the credit will not cover the full cost of the purchase and only to cover the outstanding balance after the credit has been used. So as fellow users, we can't offer more insight.
Mac App Store Support -
http://www.apple.com/support/mac/app-store/

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