Cannot use my credit

Hi,
I have subscribed an amount in order to call Canada from Hong Kong. The credit was sitting in my account, but I dial any numbers to Canada, it cannot be connected, it has been like that for 3 months.....How do I use the credit?
for example, I need to dial 800-230-3809.
Do I need to sign in first?

Hi, Rachelarf,
Is your account affiliated with a Skype Manager master account?  I ask in that you posted your question on the Skype Manager message board.
for example, I need to dial 800-230-3809 .
I tested this number using Skype Click to Call; the call connected through (I am located in the United States).
Do I need to sign in first?
The credit was sitting in my account, but I dial any numbers to Canada, it cannot be connected ...
Please confirm you are attempting to place calls using the Skype client software on your computer?  Yes, you do need to sign in first in order to place a call.
I offer this article for information:  http://community.skype.com/t5/General-Discussion/Skype-App-Account-Page/td-p/399595
Elainem77
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