Cannot use my credits

Hi, my monthly skype credit has arrived (i got a confirmation mail from skype) but i cannot make calls. İt says that İ have no skype credit to make the call. How is this possible?
My order number is: 582249240
Solved!
Go to Solution.

paintingtheblue wrote:
Hi, my monthly skype credit has arrived
Hello,
I'm not sure what you mean. We don't have a product called "monthly Skype credit".
Do you have a monthly Subscription or do you have Skype credit or both?
If the former please advise:
1. Exact name of the Plan
2. To/within which country are you calling?
3. Are you calling to a landline or a cellphone?
Thank you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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    pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2014-10-05 14:20:55, Info                  CSI    0000001c Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_6.3.9600.17095_none_7f53b5b72842754a\termsrv.dll
    do not match actual file [l:22{11}]"termsrv.dll" :
      Found: {l:32 b:wutByJu/YxhxLZan2VmIk9CNy/65VNpYphCkpd5tWqQ=} Expected: {l:32 b:cLIGmreRLrSas6vRjUtCy5Ssmcpt4/Y/SIi46qx4qqI=}
    2014-10-05 14:20:55, Info                  CSI    0000001d [SR] Cannot repair member file [l:22{11}]"termsrv.dll" of Microsoft-Windows-TerminalServices-RemoteConnectionManager, Version = 6.3.9600.17095,
    pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    2014-10-05 14:20:55, Info                  CSI    0000001e [SR] This component was referenced by [l:154{77}]"Package_3_for_KB2959626~31bf3856ad364e35~amd64~~6.3.2.0.2959626-3_neutral_GDR"
    2014-10-05 14:20:55, Info                  CSI    0000001f Hashes for file member \??\C:\Windows\System32\termsrv.dll do not match actual file [l:22{11}]"termsrv.dll" :
      Found: {l:32 b:wutByJu/YxhxLZan2VmIk9CNy/65VNpYphCkpd5tWqQ=} Expected: {l:32 b:cLIGmreRLrSas6vRjUtCy5Ssmcpt4/Y/SIi46qx4qqI=}
    2014-10-05 14:20:55, Info                  CSI    00000020 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-t..teconnectionmanager_31bf3856ad364e35_6.3.9600.17095_none_7f53b5b72842754a\termsrv.dll
    do not match actual file [l:22{11}]"termsrv.dll" :
      Found: {l:32 b:wutByJu/YxhxLZan2VmIk9CNy/65VNpYphCkpd5tWqQ=} Expected: {l:32 b:cLIGmreRLrSas6vRjUtCy5Ssmcpt4/Y/SIi46qx4qqI=}
    2014-10-05 14:20:55, Info                  CSI    00000021 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"termsrv.dll"; source file
    in store is also corrupted
    2014-10-05 14:20:55, Info                  CSI    00000022 [SR] Repair complete
    Since it's the first time I use this tool I'm not familiar with this log file, but what I managed to figure out from it is that termsrv.dll is corrupted and windows cannot repair it for some reason.
    My question is:
    How can I repair this file? Is this even the problem preventing me from connecting to this computer via Remote Desktop?
    Here's a link to my original question which contatining the images.
    http://answers.microsoft.com/en-us/windows/forum/windows8_1-system/cannot-use-remote-desktop-host-on-windows-81-pro/e4776239-4d9e-4934-ae2d-b87cc09f7ade

    managed to figure out from it is that termsrv.dll is corrupted and windows cannot repair it for some reason.
    So, the next step supposedly is
    using  DISM.
    Coincidentally I reached that page last night from
    this one, which I thought gave me a better awareness of how much manual repair might be possible.  E.g. maybe the WinSxS isn't quite as fragile as we are being led to believe?  (It's making me feel sort of like how I used to feel about the
    registry when seeing all the caveats about using RegEdit before I got used to that tool.)
    Advanced guidelines for diagnosing and fixing servicing corruption
    http://technet.microsoft.com/en-us/library/ee619779(v=WS.10).aspx 
    Something else that I became aware of yesterday serendipitously is SxStrace.exe.  I have never seen it used but it sounds useful.  E.g. perhaps easier to interpret for supplemental clues than the ProcMon trace that I usually advocate. 
    Or perhaps use both and see in ProcMon when the SxStrace is writing.   E.g. filter with  Operation Is WriteFile.
    However, what I would do first is find out what the state of your system is regarding that module.  E.g. try this Powershell pipeline to list what you have.
    PS C:\windows> dir -R -Fil "termsrv.dll" | sort-object FullName | ft Length, FullName -AutoSize
    Note that I am giving you the whole command line, including prompt to show where the command should be started from.
    C.f. another thread where doing the same diagnostic procedure seems to be finding more a problem with the Windows Update software than with the user's WinSxS cache.
    http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_store/windows-81-store-error-0x80070002-comprehensive/2b0ed3e1-1835-4517-97dd-0a7abb6ef74c?page=3#LastReply  
    HTH
    Robert Aldwinckle

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