Cannot use Office 365 Subscription

Hey all,
So I have a Office 365 subscription with 60 mins free per month. This subscription shows on my account.
I have signed into my Android phone with the same account yet cannot make any calls, says to buy credit or a subscription.
I thought maybe this was due to mobiles sometimes being classed as non-geographic. So went online to buy a subscription but it said I had one and it would overlap. Checked the details of the Microsoft Office 365 plan and should include mobile and landline numbers to the UK(where I am dialling to/live).
Please help thanks

Hi and welcome to the Skype Community,
UK mobile are not included, where did you read that? The list of included destination countries is to be found here: http://www.skype.com/en/offers/office365/
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

Similar Messages

  • Using Office 365 Subscription

    I have the Office 365 subscription and when I try to use Skype to make a call it says that I have insufficient credit. I have tried from both my Windows Surface RT and my Android phone. I am new to Skype and would like to begin to use this program. Please help......

    I have MS Office 365 subscription, but all my calls are paid. Can you help me?

  • Cannot click in search mail and people field using Office 365

    As of this week, four of the users in our school have reported that they cannot click within the search mail field using Office 365. Happens on Macs running 10.8 and 10.9 when using Firefox version 28. When they try using Google Chrome they can use the email search function.
    Is anyone else having this issue? Any ideas? I updated to the latest versions of Flash and Java same result.
    Thank you!

    Hi CT_Dave, I do know that search api can have alot of dom elements on them and that scripts on a page can be prevented from running. However, for Office 365 specifically I do not know what kind of search they have.
    You can monitor the search page by looking in the web console to see if there are any specific errors that may be causing this issue.
    In the about:config, please also make sure javascript is enabled.
    # In the address bar, type "about:config" (with no quotes), and press Enter.
    # Click "I'll be careful, I promise"
    # In the search bar, search for "javascript.enabled" (with no quotes).
    # Right click the result named "javascript.enabled" and click "Toggle". JavaScript is now disabled.
    To Re-enable JavaScript, repeat these steps.

  • Project Pro for Office 365 without Office 365 subscription

    I've been looking for hours and can't determine if I have to have an Office 365 subscription to purchase Project Pro for Office 365.  I have a user at our organization that needs Project Pro.  There are no Office 365 accounts.  The price point
    of <$30/month seems more attractive than the $1,200 up front cost. 
    If I do need an account, does that mean I have to pay for the cost of an Office 365 account as well, or is that included?  
    Can there be an Office 365 account on a computer already running Office 2013?  or will it conflict with products already installed?  I can't believe there's no readily available answers anywhere on their website or under the product information.
     Everyone just seems to assume that you're running Office 365 already.

    I believe you can purchase Project Pro through a subscription without also purchasing Office 365 (Word, Excel, PowerPoint).  What is not included if you don't have an Office subscription is you wouldn't have SharePoint nor Lync nor Excel (used for Visual
    Reports in Project).
    I agree the documentation is confusing but I think the reference to Office 365 is the deployment method of running Project as an SaaS (software as a service) application.
    It is reverse of what you are talking, but I successfully run Project as an MSI installation alongside an Office 365 subscription.
    One way to check its functionality with your current installation is to install a trial version. 

  • Cannot activate office 365 after latest upgrade

    Having downloaded the latest Yosemite  0.1 upgrade  I cannot activate Office 365 .
    Anyone else having this problem?

    Yes I know 365 is MS, I wondered if anyone else was experiencing the same problem. As it happens i have discovered that a new password has to be issued by MS to activate or reactive this and other apps. I believe this is some kind of MS patch particular to Mac use of MS software - but I maybe mistaken. Anyway anyone using Mac Office 365 home edition may need to log onto their MS account to obtain a new password to activate their software.

  • Office 365 subscription - 60 minutes included

    I purchased a product from Microsoft and i was given free 60 minutes of skype credit to call which is already active but i really dont know how to use it because whenever i dial a number it kept telling me i dont have credit.

    EAPR99 wrote:
    I have an active Office 365 subscription which includes 60 minutes. I am trying to call a landline number in a country that is included in the list of allowed countries but every time I try to call I get the message that I do not have credit.
    Hello and welcome to the Skype Community.
    Subscriptions specifically exclude your calling destination - Colombian rural areas - LEX
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Office 365 subscription renewal problem

    About 7 weeks ago I received a reminder that my Office 365 subscription would be automatically renewed through iTunes. Recently, it was indeed renewed and my account was charged 119.99. Moreover when I sign into my Apple account, it correctly shows that the subscription is active for another year. The problem is as follows: When I log into my actual Office account, Microsoft says my subscription has expired and I need to renew. While so far my office applications seem to still work (on my Windows computers and iPad), I have lost my 1Tb of OneDrive storage and am unable to manage my installs. I'm afraid that soon the applications will stop working completely. Anybody else experiencing this issue?

    As of today, I also cannot properly access my Office programs. Like you, this is a catastrophe for me since I depend on Office for my work. I contacted Microsoft (by chat) and told them that (1) although my subscription was autorenewed on iTunes for one year, and (2) that I had the receipt from iTunes store to prove it, Microsoft nonetheless proceeded to cancel the subscription after only two 2 days. The help person informed me that nothing could be done by Microsoft, and that I had to get in touch with Apple.  I sent Apple an email yesterday, and hopefully they will get back to me very soon with an immediate solution to this EXTREMELY ANNOYING PROBLEM.

  • We have office 365 subscription and we need to merge our Microsoft Dynamics CRM online subscription to office

    Hi,
                 We have office 365 subscription and we need to merge our Microsoft Dynamics CRM online subscription to office 365
     For organization:  Softtrends Software Pvt Ltd (https://softtrendssoftwarepvtltd.crm5.dynamics.com)
    Office 365 organization :  Softtrends Software Private Limited
     [email protected]

    Hi there,
    If you already have two different Microsoft Online services accounts, then this is no easy task. If you sign up for two Microsoft Online services, using two different Microsoft Online services ID's, you basically need to choose which one to throw away, and
    then do a migration from one to another.
    If you have a lot of data in both of them, you could cross your fingers, and make a Service Request to Microsoft, hoping that they could do some magic for you, or at least tell you which migration track that's the easiest one.
    The important part is that you first sign in to the service you want to keep, and then register for a new one using Sign in, in stead of Sign up. This way they are automatically liked to the same Windows Azure Active Directory tenant.
    I hope I understood your question, and was able to help you here.
    /Anders Eide

  • I cannot install office 365 on my iMac

    I have an iMac but can't load office 365. It states Safari is open but it is not? I,ve seen Mendi1 say start the computer in safe mode, but 365 is a down load... I'm in need of help. What can I do?

    On your iMac where you want to install Office, go to your account page. Under Available Installs, select Office for Mac, and then click Install. Office 365 is offered as a subscription.
    To download you can also use the following link: Office365 Mac
    Open the .dmg file in the Downloads folder. Click OfficeInstaller.pkg to install it on your iMac and provide your Office 365 subscription details during the installation.

  • Stream 7 - Reinstall local Office 2013 from Office 365 subscription

    Ok, I signed up for my free year of 365 3-4 weeks ago.  Doing so resulted in downloading the desktop Office 2013 for a local install.
    Takes up a lot of valulable space, and there are a few Office apps I rarely use (Access, etc.)  Mostly Word, Excel and PP.
    So, I'd like to remove the apps I don't use, but in the case I want to use them later - how do I reinstall them?  The download occurred "automagically" as a result of the Office 365 subscription/signup process - I have no D/L to reinstall.  Nor, do I believe, do I have a key to take an existing install and install and activate.
    So - how can I D/L and install later?  And possibly determine just what my key is for that day?

    Due to limited storage, the installation folder/files is not downloaded into the device. The only way you can reinstall the MS Office is by doing recovery but will wipe out your data. After recovery you need to use the same account you used the fisrt time you registered your Office.
    Hope this helps.

  • Using Office 365

    Can I use Office 365 on imac and ipad?

    Microsoft just came out with apps for iDevices. I haven't read up on them because I don't plan to get it, but my understanding is that the apps are free, but to create or edit content you need the office 365 subscription. So it may work now.
    I also understand that it's not a universal app, meaning that if you  have both an iPhone and iPad you'd need to buy/download each version. (no idea if your office 365 subscription works on any device or if there's a limit)
    I'd read up on it in the app store and possibly over on Microsoft's site (it's their app, it's on them to explain and support it) and then make the decision best for you.

  • Anyone using Office 365 but still flooded with spam emails / phishing attempts?

    How are you dealing with it?New article published todayon configuring SpamTitan for Office 365 frommaximum protection. You can read the articlehere.The article outlines some reasons that companies use SpamTitan along with an Office 365 subscription, among them:A greater level of protection.A higher spam catch rate.A greater level of customizationBetter outbound mail controlsBusiness continuity.Any questions please get in touch.Regards,Geraldine
    This topic first appeared in the Spiceworks Community

    Hi DT655,
    Thanks for your reply.  Since my original post I have upgraded and subscribed to Office 365 Midsize Business.  All has gone well, everything has been migrated over and all has been synced correctly.
    Except my BlackBerry Z10 where Calendar syncs everything going forward, but only three months back.  My BB PlayBook is the same (only three months back).  However, my desktop and iPads sync all events going back many years.
    I have followed your instructions by deleting my old e-mail accounts on both my Z10 and my PlayBook and reinstalled them using the Microsoft Exchange ActiveSync, but it is still the same - only three months back on both BB devices.
    As my other devices sync all events going back many years, and as there used to be an option within the old BB Desktop Manager to sync All Events, I am sure the restriction I now have must be a BB issue and not an Office 365 issue.  Do you agree, and do you know where I can get to some settings that allow me to change the three month default?
    Thanks.

  • Having trouble removing a student email account from the Windows Mail App because the school has started using office 365 for thier email which i dont have access to

    I was wondering if anybody has any ideas on how to remove a gmail account that was set up by a community college for use on their mail servers and then find out that after awhile they have locked you out because they have started using office 365 for their
    emails and you are left with a student email account that you have no idea how to delete because you have missied out on deleting it before they changed to a different email provider?
    Anybody with ideas please help because I don't know what to do

    Hi,
    Regarding to Windows Mail App, do you mean the Modern UI App in Windows 8.1? Do you mean that you want to remove the email account from Mial App? Generally, we can simply remove the account by the "Account" option in Mail App (Open Mail App, move
    the mouse the right chram bar, click Account, then click the mail account\Remove account), but if the email acocunt is tied with the Microsoft Account which is used on the pc, in that case, it is unavailable to remove the email account, you need to contact
    your college to disconnect the Microsoft Account.
    If I'm misunderstanding something, please free correct me.
    Regards
    Yolanda Zhu
    TechNet Community Support

  • Can we buy project pro for office 365 even if we don't have Office 365 subscription?

    hi,
    can we buy project pro for office 365 even if we don't have Office 365 subscription?
    Thanks

    Hello,
    Yes you can buy just Project Pro for Office 365 without Project Online.
    Paul
    Paul Mather | Twitter |
    http://pwmather.wordpress.com | CPS |
    MVP | Downloads

  • Query about using Office 365 as a file server

    Hey,
    At my workplace we are looking to change our method of storing files, as it stands we have an old machine which we connect to via the LAN.
    As we have expanded, other people need access to this from afar and we have looked at Office 365 Education, my understanding is that everyone gets 25gb on their own local area. How would we go about getting 100-200 GB of space on a standalone area.
    E.G a virtual server which everyone can access, as an admin can I restrict who views which directories? 
    My understanding is that I would need to make a user account called "Company Server" and share the folders via SkyDrive and only upgrade that account?
    Thanks again

    The storage for OneDrive for Business (SkyDrive Pro) is now 1TB for each user. OneDrive for Business is a good place for storing users' working files, the kinds of files you'd typically find in user home directories.
    You can use Office 365 like a file server through the use of mapped network drives. Here's how to set one up support.microsoft.com/en-us/kb/2616712. You can also script the network drive setup process with Powershell. Check
    http://www.lieben.nu/numb3rs/?page_id=129 and
    http://office365drivemap.codeplex.com/
    Myles Jeffery | Thinkscape Limited
    Try mapping OneDrive for Business and team site libraries to network drives with Zee Drive, its easy!
    Try our file share migration tool for OneDrive for Business and SharePoint Online Office 365

Maybe you are looking for