Cannot use Online Album feature

I have just installed PSE 10 and am getting an error when trying to use the Online Album feature in the Share Tab.  The error I am getting is "A problem occurred while loading this album template.  An auxillary file may be missing or damaged. Please reinstall the application to correct the problem."   I have reinstalled several times and still get the same message.  What should I do at this point?

What operating system? Do you have the same problem if you just create an album in the organize pane and assign the template to it?

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