Cannot use Premiere Pro CS6 - Crash on open

I got crash when any project open beforethe window of the project opens, also with new project. Premiere create the project and then when try to open the windows it crash. I got irreversible error. I have a new iMac 27 i7 with fusion drive. never used premiere on thi mac.
following the log error: http://pastebin.com/3jbHwq41

DLG::SequenceSettings::SequenceSettings had an error with a bad Bitmap pointer, then the error handling that followed obscured the details and crashed while trying to give you a chance to save the project.
I don't see an obvious cause from the user's perspective or a way for the user to avoid the primary error.  This one will have to be solved by the Premiere engineers.
(though I'm getting the picture that the error handling in Premiere may be causing more problems than it solves)

Similar Messages

  • Premiere Pro CS6 Crashes after opening specific folder in my desktop

    It's been two weeks now that I am experiencing this terrible problem. I am not sure if it is due to upgrading the software or anything like that. Prior to this, I have done several projects  and I haven't done any major tweak in my preferences. I am using the same template or project file. Their is no other apps that are open that really could consume too much memory. Though, before I could use Photoshop, Premiere Pro and Illustrator at the same time.
    Here's my hardware:
    iMac 27 inch Late 2012
    Processor 3.4 Ghz Intel Core i7
    Memory 32 GB 1600 Mhz DDR3
    Graphics NVIDIA GeForce GTX 680MX 2048 MB
    Software OS X 10.9.5 (13F34)

    Sorry to dig up an old thread, but did you ever figure this out?
    I'm having the same problem and I've tried all the "solutions" already.
    Thanks!

  • Premiere Pro CS6 Crash upon opening - Windows 7-64

    I just had a rather weird problem occur today. I hope this helps anyone else with the same issue.
    I opened PrePro CS6 like I always do and after the initialization screen I get to the window that asks me which project do I want to open, I click the latest project and after the load bar fills up a windows message pops up saying that their was a problem loading PrePro and that windows will search for a solution to the problem and than I have to close PrePro. I tried opening it again and the same problem. I tried opening a different project and it crashed just the same again. I tried restarting my computer, again I got the same results. I restarted my computer again and tried opening all my other Adobe apps and they all worked fine. I opened PrePro again, tried opening my latest project and it crashed again. I opened PrePro one more time but this time I created a new project and didn't change any settings, PrePro opened and worked. So I went to file, open recent projects, and opened the latest project (the one I had been trying to opening all along) and presto, it opened and worked.

    Weird.

  • Adobe premiere pro CS6 crashes whenever I move the timeline

    Hi there, my Adobe Premiere pro CS6 crashes when moving the timeline or importing new clips. I have tried several things, I opened up a earlier project to try that and it was fine for a while, but after about 5-10mins of use it hit the same problem and would then always crash whenever I openend it and moved the timeline marker or added a new clip.
    Another problem that may or may not be related, is that some clips are broken up into about 6 glitchy squares instead of the actual clip.
    Any help would be much appreciated, thanks.

    >an AMD 6670 GPU
    What is your exact graphics adapter driver version?
    Have you gone to the vendor web site to check for a newer driver?
    -If Windows, do NOT rely on Windows Update to have current driver information
    -you need to go direct to the vendor web site and check updates for yourself
    ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

  • Using Premiere Pro CS6, currently not able to capture video.

    Using Premiere Pro CS6 along with Canopus ADVC100 as my capture device through a firewire port, but in the capture window, it only shows black. I've tried all different settings. I've always been able to capture in the past. I had the AOL Tech Gurus check my computer and all ports and everything is working properly. I've even switched out the firewire cable, as well as used a different ADVC100 and different firewire ports, though it still is not working. I did see video for a few seconds without sound, but it went away. When I do power up the ADVC, it immediately starts up Premiere Pro CS6, so my computer is recognizing the ADVC100. I'm wondering if something within my computer is conflicting with the capture.
    - Arlen

    Thanks cvid01 for jumping in -
    Where would I see the ADVC100 as the Capture Device aside from the drop down window in Device Control where I can choose it to be the Device Control?
    It's always worked with the Device Control Device showing "None". And the ADVC100 has always worked in the past with Premiere Pro CS6 for all my Captures.
    Also, my Premiere Pro CS6 starts up once I power up the ADVC100. Though I have even closed the Premiere Pro CS6 after it opened up, and restarted the program.
    Just wondering if the program itself has some sort of bug now in the capture window? Is there a Premiere Pro CS6 fix that will solve the issue?
    Here is what my capture window shows:

  • I cannot buy premiere pro cs6

    For some reason, I cannot buy premiere pro cs6. And I'm not really sure why. Did adobe stop to distribute their cs6s products? or did I do something wrong?

    Since you haven't told us a single thing about what you've tried or where you looked, it's kind of hard to tell if you did something wrong.
    I went to Adobe.com, clicked the Search button, and typed Premiere CS6. Two clicks later, I was here: Creative Suite 6.

  • Premiere Pro CS6 crashes whenever I go near Project Settings

    Hi all
    I am using an official trial version of Premiere Pro CS6 as part of Creative Cloud. I am editing on my MacBook Pro 17" (newest model) with h.264 footage recorded on my Canon 550D.
    Everything works fine, imports and edits like a dream. However, during editing, if I simply go to Project -> Project Settings -> General - then don't even change anything, just ok out of the dialog box then it crashes.
    When I say crashes, the video disappears and I cannot do anything at all until I exit out and reboot. No messages appear until I do a 'force quit' and then I get the standard "A serious error has occurred" etc.
    Of course the obvious solution is to not select Project Settings when editing! Which I will do for now, but I would like to think that I can change any settings I like without it crashing every time!
    Any thoughts?
    Regards
    Jason

    On reading the advice on a separate thread I updated OSX from 10.7.3 to 10.7.4 which seems to have fixed the problem. Probably should have checked that first!

  • Adobe Premiere pro cs6 Crashing on Laucher.  No error message

    OHHH my head hurts, Adobe Premiere pro cs6 no longer works.  I was working on a project and i accidentally shut off my computer, upon rebooting i found myself unable to turn on Adobe Premiere.  It brings up the laucher, it does not load any codecs, fonts, etc.  you know what i mean the really fast list that goes by.  My gpu is supported, i have did the cuda core trick, i have deleted my properites, and reinstalled, nothing.  I even cleaned my entire computer of adobe folders and the what not, used the cleaner tool to uninstall everything to do with adobe, and reinstalled it all.  Still no luck.  I installed the trial of photoshop to see if it worked and it worked perfectly fine.  Adobe encore, and encoder also do not work.  I have checked my graphics drivers, they are fine and not on a beta driver.  I also did not make any changes to my system before trying to open it.  I have system restored back before it happened by and day, still no luck.  I have opened it about 50 times to make sure that it didnt need to black list or anything.  I have even ran the license repair tool, I REALLY need help, i was working on a large project with a deadline.  Please for the love of everything holy throw whatever suggestion you got at me besides a system reformat, which is my last option and i want to make sure i have tried everything before i do that

    >accidentally shut off my computer
    1st, very basic question... Windows or Mac?
    -See the Information FAQ http://forums.adobe.com/message/4200840 for what you need to say when you ask a question
    2nd question... HOW did you shut off your computer?
    For Windows (I don't do Mac) there is generally a "graceful" shut down when you push the power button, since the power button on modern computers is not DIRECTLY connected to the power supply, it goes through a motherboard control circuit that tells the power supply to shut down only AFTER all open programs are closed
    If you hit some kine of external power switch (rocker switch on a surge protector, for instance) so power was ABRUPTLY cut off... you very likely have a corrupted Windows System Registry... and that would require a complete hard drive formatting and reinstall of everything to fix the problem

  • Premiere Pro CC crashes in opening a project file

    I am using Premiere Pro CC since 1.5 years now. No big problems so far but now suddenly a strange one in opening a project file.
    Several other project files open up as usual, but the last one I've been working on, suddenly crashes in the middle of loading the media files.  An error message like this appears:
    "Premiere Pro has encountered an error. [c:\ppro772\releases\2013.10\shared\adobe\mediacore\mediafoundation\api\inc\ " (and the rest of the path I'm not able to see, it's cut.)
    I have installed the latest version of the graphics driver today. I have installed Premiere Pro 2014 some time ago but didn't really use it yet. I already tried to open the project in 2014 with no success.
    Now I just found out that I can open the project from the one-before-the-last autosave file! Thereafter I saved the project with a different name, but trying to re-open it resulted again in the same error!!
    Any idea what the problem could be and what might help?

    BUt that's a different error.
    I am getting this one aswell.
    [c:\ppro772\releases\2013.10\shared\adobe\mediacore\mediafoundation\api\inc
    Please fix it.
    I really want my Premiere Pro to work :\

  • Using Premiere Pro CS6 on an ethernet based SAN like Avid ISIS 5000

    Hey all,
    My post production facility currently runs both Avid Media Composer 6.5 and Adobe Premiere Pro CS6.  We just recenetly started working on the Avid ISIS 5000 for our Avid editing projects.  I know that Adobe Premiere Pro CS6 (according to Avid's website) is approved to work together. 
    I'm wondering on the Adobe Premiere side...are their general settings and practices we need to adhere to, when working with shared storage systems that are ethernet based?  I'm running into some performance issues.  Like long indexing and conforming when opening up a project on another station?  And sometimes not being able to playback media or see media.  When working locally, this doesn't seem to happen.  I do not run into this when working in Avid Media Composer, so I dont' think it's any issues on my connectivity.
    Has anyone had any experience running Premiere on an ISIS 5000 or other ethernet based SAN solution?  Where can I find info on how to setup my scratch disks, projects, settings etc, for optimized use in a shared storage environment?

    Premiere through version CS6 (or Cloud?) doesn't work properly, if at all, over a network
    -see messages #1 and #3 in http://forums.adobe.com/thread/771151
    -you MUST give all users administrator accounts to use Premiere
    -and especially Encore dual layer http://forums.adobe.com/thread/969395
    -#5 Server 2008 is UNsupported http://forums.adobe.com/thread/851602
    -a work around, of sorts http://forums.adobe.com/thread/957523
    -and not on a "domain" http://forums.adobe.com/thread/858977
    A solution for networks
    Adobe Anywhere http://www.adobe.com/products/adobeanywhere.html

  • Adobe Premiere Pro CS6 Crashing

    I've seen some discussions on this but not on the exact problem I've been having,  which is my Adobe Premiere Pro CS6 always crashes when I'm layering either two videos or two audio tracks on top of each other.  If I stack two files and then scrub, then it immediately crashes every single time. I've never had a problem with CS5.5 when doing such an operation.
    Help!
    Canon 7D Footage
    1080P 24fps
    ESata Externanl HDD
    Windows 7 Ultimate
    Core i7
    12 GB ram

    I am having a similar issue that I have nailed down to two specific audio tracks.  When I play audio on these particular tracks, which have Compressor and Denoise plugins on the track mixer, I get the crash error.  Understand, the Compressor and Denoise effects are not on the audio itself.  When I move the audio up to the adjacent tracks above, there is no crash or error, but of course, I don't get the effects that I desire. 
    I solved the problem by right clicking and "Remove Audio Effects..." of which I had a 6 db boost in "Volume".  I made up the gain on the Compressor plugin on the track.
    FWIW I also get the "Audio filters missing" pop-up when I open the project.  This stems from me creating audio presets, applying them to files, and then the preset effects are unable to be recalled when I re-open the project.
    I am in Premiere cs6 on a 2.8 Ghz Intel Core i5 iMac running OSX 10.8.2 w/ 4 GB of RAM.
    Hope this helps...

  • Adobe Premiere Pro CS6 crashing when making edits

    I everyone. I migrated to Adobe Premiere Pro CS6 (I need to finish a couple of project before I can update the computer to CC and Mac OS 10.8.) and it's been crashing right from the begining. It's a random crash but my impression that it becomes more probable as the projects grow.
    It happens whenever I'm editing and I press the shortcut for "overwrite" or "insert". (It also happens when I press the icon or move the clip to the timeline)
    The screen message I get is this one:
    The log message that I get afterwards goes as follows:
    On previous days, I've been able to keep working just by deleting the Media database preview files from Premiere but it's not working anymore.
    I'm working with XMF files shot with a Canon C300 synced using premiere to sound files (.wav). It only happens when I try to edit but it doesn't matter if I try to edit sound, sound and image or just image.
    What it doesn't make sense is that it says something about "dynamic lynk" and, as far as I know, I'm not using dynamic link at all.
    Thanks in advance for your time and wisdom
    Jaime From Spain

    Now, a few updates after a very long night (just in case it might  help somebody)
    Up until last night, I was saving my Premiere Projects in a Dropbox Folder inside my computer. It was a quick safe way of having a backup copy. Well, it seems that the crash is somehow related. Don't ask me why but once I moved the project file to a regular hard drive (actually a RAID0 where I keep my heavier files) the crashes have stopped.
    This morning I went back to the dropbox idea with a new project and -Voilá!- after three hours of work, it crashed again. I moved the file to the RAID disk and no more crashes. My guess is that it is somehow related to the auto-save files that premiere keeps saving. Once it reaches a certain amount (around 20 in my experience) dropbox and Premiere start to do something weird and they crash the software... (It might be related to the software dropbox uses to keep your folders updated and keep backup versions of everything)
    I'll run a few tests next week trying to keep the Auto-save files out of dropbox and just the regular files there to see what happens.
    Best regards
    Jaime

  • Adobe Premiere Pro CS6 Crashes

    I open Adobe Premiere Pro CS6. I import a .mov file. I move the .mov file into the next box and a message pops up saying "Adobe Premiere Pro CS6 has stopped working"
    Then Adobe Premiere Pro CS6 closes.
    I have brand new Samsung 5 series laptop
    Windows 8
    Intel core i7
    Radeon Graphics AMD
    AMD HD8750M gDD3 2Go_Dual
    8 Go (DDR3 1600MHz/4Go*2)
    1T
    Thanks

    Does that laptop have dual graphics?
    If yes, go into BIOS and completely turn off the Intel chip... see below
    Even if not dual graphics... have you updated your graphics device driver?
    Do NOT use Windows update, you need to go to the ATI/AMD site and find the driver for your specific model
    Dual video laptop problems
    -http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
    -http://forums.adobe.com/thread/1001579
    -Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
    -link to why http://forums.adobe.com/message/4685328

  • Premiere Pro CS6 crashing after RAM upgrade

    I just got Premiere Pro almost a week ago after using FCP for years. I was just getting accustomed to it and thought I would upgrade my RAM to help Dynamic Link run smoother. I doubled it from 4 GB to 8 GB today and now Premiere Pro crashes either immediately or after about 20 minutes. My computer is a 2009 Macbook Pro 2.4 GHz. The new ram is from OWC.com. I ran a RAM test in Tech Tools and it passed as having no problems. Can anyone suggest anything? I would hate to have to go back to 4 GB and be limited to that.

    UPDATE:
    This problem is not fixed at all. I went about 2 hours without a crash then had about 5 of them in a row. I have been reading everywhere trying to find a place to start. A full system rebuild and reinstall would take me a day or 2 that I don't have. The crashes happen any time, sometimes at startup, sometimes when I'm editing, sometimes when I am not doing anything. I get the "serious error" message and sometimes just get a "quit unexpectedly" along with this log:
    Process:    
    Adobe Premiere Pro CS6
    Path:       
    /Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app/Contents/MacOS/Adobe Premiere Pro CS6
    Identifier: 
    com.adobe.AdobePremierePro
    Version:    
    6.0.2 (6.0.2)
    Parent Process:  launchd [171]
    User ID:    
    501
    Date/Time:  
    2013-01-17 17:42:42.309 -0800
    OS Version: 
    Mac OS X 10.8.2 (12C60)
    Report Version:  10
    Interval Since Last Report:     
    77432 sec
    Crashes Since Last Report:      
    60064
    Per-App Interval Since Last Report:  32612 sec
    Per-App Crashes Since Last Report:   9
    Crashed Thread:  2  Dispatch queue: com.apple.libdispatch-manager
    Model: MacBookPro5,1, BootROM MBP51.007E.B06, 2 processors, Intel Core 2 Duo, 2.4 GHz, 8 GB, SMC 1.33f8
    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
    Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 256 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000
    Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.81.22)
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: ST95005620AS, 500.11 GB
    Serial ATA Device: MATSHITADVD-R   UJ-868
    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2
    USB Device: Hub in Apple Extended USB Keyboard, apple_vendor_id, 0x1003, 0x06200000 / 2
    USB Device: Apple Extended USB Keyboard, apple_vendor_id, 0x020b, 0x06230000 / 3
    USB Device: Apple Optical USB Mouse, apple_vendor_id, 0x0304, 0x04100000 / 4
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 3
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
    FireWire Device: GoFlex Desk Mac, Seagate, 800mbit_speed
    FireWire Device: d2 Quadra v3, LaCie, 800mbit_speed

  • Adobe Premiere Pro CS6 crashing when importing HDV Video

    For some reason I keep getting crashes when importing HDV (720p60) video into the timeline of Adobe Premiere Pro CS6.  This has happened on two different machines, with similar specs.
    Per the suggested guidelines, here are the specifics:
    Version of Premiere Pro: CS6, Version 6.0.5 (001 (MC:264587))
    All updates have been installed.
    Operating System: Mac OS X 10.8.5.
    Source footage: HDV 720p60 video in .MOV container.
    Full text of error message: "Sorry, a serious error has occured that requires Adobe Premiere Pro to shut down.  We will attempt to save your current project."
    Link to full crash report: http://goo.gl/Gn8Bzn
    Crash occurs when trying to import HDV .MOV file.
    This is a consistent problem when importing .MOV files of this type.
    Complete Adobe Creative Suite is installed.  Also using Episode Pro encoding software from Telestream to prepare HDV video.  No other external video hardware or codecs installed.
    Yes, I am using the Mecury Playback Engine GPU acceleration.
    Thanks in advance to anyone who can help me figure this one out.

    Thanks Mark.  Here is the Media-Info Data of one of the clips:
    File: CHRISTOPHER.mov
    Size: 8.11 GB
    Format: QuickTime/MPEG-4/Motion JPEG 2000 format
    Stream count: 2
    Duration: 00:58:29
    Bit rate: 19841 kb/s
    Meta info:
        creation_time: 2013-12-23 18:51:36
    Stream 0
    Type: video
    Codec: mpeg2video
    Codec profile: Main
    FourCC: hdv9
    Duration: 00:58:29
    Width: 1280
    Height: 720
    Sample aspect ratio: 1:1
    Display aspect ratio: 16:9
    Pixel format: yuv420p
    Frame rate: 59.95 fps
    Bit rate: 18300 kb/s
    Meta info:
        handler_name: Apple Alias Data Handler
        creation_time: 2013-12-23 18:51:36
        language: eng
    Stream 1
    Type: audio
    Codec: pcm_s16be
    FourCC: twos
    Duration: 00:58:29
    Bit rate: 1536 kb/s
    Sample rate: 48000 Hz
    Sample format: s16
    Channel: 2
    Meta info:
        handler_name: Apple Alias Data Handler
        creation_time: 2013-12-23 18:51:36
        language: eng

Maybe you are looking for

  • Closing stock by using opening sock

    Hi All, I got opening stock by using this how can I calculate closing stock,pls help me. REPORT   zhzl_material_analysis_gb LINE-SIZE 1000. tables:mara,mseg,s034. TYPE-POOLS: slis. DATA: budat TYPE budat. DATA: v_fieldcat TYPE slis_fieldcat_alv, v_t_

  • Ink replacement

    My HP wireless 6500 all in one printer was low on all 4 ink cartridges. Went to the store and bought the correct ones and installed them. The printer would only reconize the black one. I performed a clean head procedure several times, took them out a

  • Checkbox in Business Partner Master Data

    Hello everyone, I have a Question for the Business Partners. If I choose the Business Partners Master Data and select one, select the Contact Persons an change the size from the form window the Checkbox "Activ" change his position into other fields.

  • Where do I enter Apple ID two-step verification SMS code?

    I'm trying to setup two-step authentication but cannot get past Step 1, sending the SMS code to my phone. I get the code on my phone but where do I enter it? The screen where I pressed the button to send it to my number does not change after the code

  • Convert 25p to 24p ... I *want" to slow it down by 4%. How?

    I have a FCP timeline in DVCPRO-HD 1080i50. Footage is shot in 25p in P2 format. I would like to convert to 24p. And I would like the converted timeline to be 4% slower. And so each frame is preserved and unaltered. I've looked at exporting to Compre