Cannot use sync. to set up outlook using DM 5.0

I know thatt his thread has been written to death and I am ashamed to have to even stoop to another of the same but this is a ligit complaint that many people in these forums that see themselves as experts have tried to tell people how to solve the problem to no avail so before I get flamed let me say this...
I have gone as far as level 3 support with RIM through my carrier using their carrie code to avoid RIMS ridiculous service tech fee and when I told them that I am receiving first of all dll error messages upon install of DM 5.0 for the Tour 9630 and then once I click through them and complete the install, Hook up my Tour and open the DM to try and set up Sync to outlook I get the message that I must be hooked up to the internet when I am on a broadband connection from home and YES I have every Internet security turned off and taken the router out of my connection directly hooked into my modem and nothing.
Here is everyones cure on here including RIM support...; Clean uninstall your software including all registry entries and install 4.2 SP2 which does not need an internet connection and you will be fine.
Thant is not good enough for me nor should it be for anyone else on here as well. Eventually that software is going to look for updates to the DM 4.2 and tell you there is a higher version available to install.
This has gotten rediculous on here and RIM needs to do something about it and the so called experts on here trying to help people should stop with the clean install "****" you know what and do this and do that and just recognize it is not US. It is RIM and they need to focus and redo their DM in order to make things work right.
That is all I have and expect to be blasted but I have a right to speak my mind and I did.
- JAGUARR -
"Get Busy Living Or Get Busy Dying"

Hi and welcome to the forums!
I realize you are frustrated, no one is going to "blast you".
We would need to know your specific setup PC, OS, how your internet access is configured.
I suggest you read this post by user SilentFoosin00 dated 02/16/09 from this forum.
The computer must be connected to the Internet
Let us know if this works for you.
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
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I'm Michael and I work for connex.io.
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