Cannot use the latest version of Nokia Software Up...
Hello
We have found out that the NOD32 PC antivirus application contains a feature called “Web protection” which blocks the Nokia Software Updater from being upgraded correctly. Users of Nokia Ovi Store may experience similar problems.
The problem is visible if you have this feature enabled while the Nokia Software Updater tries to automatically upgrade to the latest version. The NOD32 blocks the download, which seems to last forever.
We will fix this in the next Nokia Software Updater release, but the current version will have the problem and cannot get over it without one of these actions:
Disable web protection procedure
Start NOD32 Antivirus.
Select: ”Setup” and next ”Antivirus and antispyware protection”
Change “Web access protection" status to disable.
Update to the latest version of Nokia Software Updater or Nokia Ovi Suite.
Uninstall Nokia Software Updater from your PC
Select "Start" and "Control Panel" to uninstall the Nokia Software Updater or Ovi Suite
Go to http://europe.nokia.com/support/download-software to download the latest versions.
For more details on how this problem affects Ovi Suite, click here.
Sorry for any inconvenience,
xbungle
I think I should add:
It seems that some people do not know this as well, so I might as well post here. BitDefender Antivirus also blocks Ovi Suite and Nokia Software Updater.
Symptoms:
1. When using Ovi Suite to update, the software gets stuck at "preparing to download"
2. On NSU, It gets stuck at the NSU startup graphic "preparing to start"
To solve: Manually add Ovi Suite and/or NSU to the allowed programs on BitDefender
1. Open BitDefender on Advanced View
2. Choose the Game/Laptop mode tab
3. Select Manage Games
4. Click on the "+" icon
5. Browse your PC's C drive to where the .exe file of Ovi Suite is. Usually it is in C>Program Files>Nokia>Ovi Suite>NokiaOviSuite.exe
For NSU, C>Program Files>Nokia>Nokia Software Updater>nsu_ui_client.exe
6. Enable Game Mode for the program.
After following the preceding steps, Ovi Suite Updater and NSU should work on BitDefender protected PCs.
If you find my post helpful please click the green star on the left under the avatar. Thanks.
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