Cannot Utilize HPSupportSolutions

I have downloaded and installed the latest vesion of HPSupportSolutions for Windows 8.1. Unfortunately I was forced to wipe out all versions from windows 7 while upgrading up to windows 8.1. HPSupportSolutions is installed on my computer but does not function properly. When I try to download updated drivers from HP websites I immediately am forced to download HPSupportSolutions only without downloading the desired driver. I have added the file to Windows firewall with no success. Any suggestions? I have Avast internet security 2015.

Hello @jmgbf-96,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how you are not able to utilize HP Support Solutions on your desktop computer, and I would be happy to assist you in this matter!
According to the available supported drivers for your computer, none of the operating systems available have the HP Support Solutions software as supported software. Further more, there are no Windows 8.1 drivers for your specific desktop computer. If this program worked on an earlier version of operating system, I recommend returning your system back to either Windows 8 or Windows 7.
Best Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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From a reply to a NoteBook review Forum:
http://forum.notebookreview.com/archive/index.php/t-136639.html
At work, we have both Dell XPS and IBM/Lenovo Thinkpad laptops. We choose the T60 models for their compactness/weight and reliability, while we choose the XPS M1710 and M2010 for their 17 and 20-inch screens and somewhat faster graphics chips. The ThinkPad T60 computers have problems accessing over 3GB RAM, and that is NOT because of the chipset or the OS that we use, but, it is only because of the incompetent designers/engineers at IBM or Lenovo; let me explain:
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From the thinkpad forum, there is another confirmation, but the author is not aware that Dell did a better job with the P chipset:
T60/T61/p memory limitations -- the definitive answer [pics]
http://forum.thinkpads.com/viewtopic.php?t=49703
update 10/25/2007: now includes T60/p information.
T60 and T60p:
the T60 and T60p are based off of the intel socket M processors. no matter how much memory you install in these thinkpads, only 3GB will be addressable regardless of operating system used. this is a physical limitation and there is absolutely no workaround. if you have a T60/p then installing 4GB total system memory is a waste. save your money, stop at 3GB, and put the savings either in the bank or toward a T61/p if you want 4GB.
quoted from official lenovo documentation:
Quote: Maximum memory capacity may require the replacement of standard component with largest supported component available. On ThinkPad systems with an Intel 945GM, 945PM, GM965, or PM965 chipset, even though it is possible to physically install 4GB of memory, the actual amount of memory addressable by an operating system will be limited to 3GB. This limitation does not exist with the Intel GM965 and PM965 with the 64-bit operating systems Windows XP Professional 64-bit and Windows Vista 64-bit Editions.
the key point to take away from this quote: the T60 and T60p are based off of the 945GM and 945PM chipsets and therefore fall under the 3GB physical limitation as stated above. even with 4GB total system memory and a capable OS, you still can't see or use more 3GB no matter what you do.
T61 and T61p:
the T61 and T61p are based off of the intel socket P processors. these systems are capable of using up to 4GB total system memory as long as you use the proper OS. below are the results from the four most popular microsoft OSes tested on my T61p.

i wrote the article over at TPF regarding T60/1/p memory limitations.
while i've read that certain dell models can supposedly access all 4GB, i have yet to see definitive proof backing this up.   from my understanding, dell wrote their BIOSes to report the maximum installed memory but the systems still cannot utilize more than 3GB regardless of what is reported.   dell is the only manufacturer with a 945-based system which claims to use all 4GB so it leads me to think that something fishy is going on.   if the 945 could use more than 3GB then you'd think lenovo, apple, HP, etc. would have been able to pull it off as well.
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the simple solution is to buy a T61p.   while the T60p did have optional IPS displays, the T61/p is better in absolutely every aspect except display quality.   i've had my hands on numerous T60/p systems of friends/family/colleagues and wouldn't trade my T61p for any of them.   my next upgrade won't happen until intel makes a mobile chipset able to address 8GB+ system memory (which santa rosa very well may be able to do but we won't know for sure until 4GB SODIMMs are released for public consumption).
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