Cannot validate adobe premiere & photoshop elements 13

Im having a problem with activating or ''validating'' my serial.
I bought adobe premiere elements & adobe photoshop elements 13 yesterday
and everytime i start either of the programs it says i have 29 days left of my test period,
and then i choose ''license this produkt'' write the serial key.
And then when it tries to validate the serial i got via mail from adobe. it says that my computer is offline,
that i dont have any internet connection.
Ive tried everything.ive checked that i can access all sites,ive checked my host file and globalsign root certificate.
on top of that i bought a pci network card for my computer too se if it was my operators firewall that was in somehow the problem.
so ive tried accessing and doing everything on diffrent internet connections and operators without any luck.
Ive tried forcing my antivirus and own firewall off and starting with no better effect.
logging in and out of both element programs...
im honestly out of ideas and this is getting me exhausted..
ive come to understand that there maybe a way of validating serial offline.. but ive looked into that aswell without finding where to get a ''request code''...
so please, can someone tell me what to do?

Hi KHCE,
"Installer Failed to initialize" is a generic error and we need to figure out what is causing the trouble. Most of the time, its an issue with the download that it was not successful or downloaded properly. So, in such cases, download the software again and make sure to compare the file size of the downloaded file with the file on the server. Lets check that in this case as well and make sure the download is complete.
If the file size is correct, we need to troubleshoot with install logs : http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html

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Download Adobe Premiere / Photoshop Elements 11

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Just so you know, I'm using the french version of the Adobe website and of course would like to download the french version of both programs.
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log in to your adobe.com account and click 'my order' > 'order history' for a download link.
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if you have a problem downloading, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common error involves failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).

Adobe Premiere & Photoshop Elements 11 fails to initialize as well as...

..reporting that Adobe Support Advisor be downloaded to seek out the problem. After doing this though, no problem is found by Adobe Support Advisor, FAQ's don't have any help, Google search doesn't yield any results. Included are two screen captures of the Premiere/Photoshop installation intialization error message as well as Adobe Support Advisor's window of results.
Thanks in advance for any time and help offered.

Hi KHCE,
"Installer Failed to initialize" is a generic error and we need to figure out what is causing the trouble. Most of the time, its an issue with the download that it was not successful or downloaded properly. So, in such cases, download the software again and make sure to compare the file size of the downloaded file with the file on the server. Lets check that in this case as well and make sure the download is complete.
If the file size is correct, we need to troubleshoot with install logs : http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html

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Thanks again, okay, so I click on the 'Install Adobe Premiere Elements 11' and then I select 'English (United States)' from the drop down list of languages -
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attach a screenshot of the error message, if it's in english. otherwise, copy and paste the text here.

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worms
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Please see Adobe Sales for pricing. But I do have the following observations to make.
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Bonjour,
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Hi,
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yzponyhead.

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Burr Leonard please be aware you are posting in a public forum. I have edited your previous responses to remove your personal information. If you do wish to continue responding via e-mail then please turn off your e-mail signature prior to responding.
The suggestion provided by Kglad is information on how to redeem your redemption code. Did you purchase from Adobe directly? If not then it is likely you received a redemption code as opposed to a serial number.
If your order is from Adobe directly then you serial number will be located under your account at http://www.adobe.com/. You can find additional details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

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Cannot validate adobe premiere & photoshop elements 13

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