Cannot validate Production Premium CS4 upgrade

Question

I purchased Production Premium CS4 using a upgrade path which allowed for a discount based on my prior purchase of Design Standard CS4. The screen that validates my copy of Production Premium (it was a download) asks for the serial number of my qualifying previous package, but the pulldown menu doesn't list any choices except CS3 packages. So, of course, my Design Standard serial number doesn't work and I am only able to use the trial version. All the Adobe technical staff seems to be unreachable until October 14, after their system upgrade is complete. Can anyone offer suggestions?
Thanks

Answer 1

Just to follow up, Customer Service was able to get Production Premium CS4 installed fairly easily today, but my concern about Photoshop CS 4 turned out to be well-founded. I still do not have  PS CS4 Extended. After a frustrating four sessions with four different reps today, which included an uninstall of my existing version of Photoshop CS4 (not Extended) and re-install of the trial version of PS CS4 Extended, I still show only the regular version. Nobody seems to know what the problem is, but the fifth contact at Customer Service has agreed to send me an actual installation disc with which to install the extended version. I am running OS X 10.6, Snow Leopard, and I don't know if that is a complicating factor here.
I give my thanks to Adobe for their service reps--everyone was courteous and eager to help, although the first two gave advice that was patently wrong. The first had me uninstall PS (against my better judgment) in the hopes that PS Extended would somehow magically appear. That left me without any PS at all. It took three more sessions to get it re-installed. After I finally re-installed the trial version, Rep # 4 had me enter my Production Premium serial number at the appropriate prompt and the number was rejected. I accepted the trial option and have closed and reopened the program several times and have never been asked for a serial number again nor is there any other indication that this is a trial version. It seems to have just settled in place with the rest of Production Premium. The second rep reported that his superiors said that my upgrade path from Design Standard CS4 to Production Premium CS4 ($799.00) was invalid despite the assurances of two representatives with whom I talked before I purchased, as well as their website upgrade path page.
I am hoping that the physical disc will settle the issue.
Thanks for your attention.
P.S.: By the way, Adobe seems to have at least three levels of help in this area--one for installation/activation problems, another called "Tech Support", and a third "Customer Support" and it was this last category that has provided the installation disc. Although I have referred to everyone above as "reps" or "Customer Service", I believe the first two people I talked to were in the first category, the second two in the second category, the last one being in the third category. I actually called about 5:30 AM Pacific time. I think they start at 5:00 AM Pacific.