Cannot verify email address for FaceTime or iMessage on iPod 5th generation

Ii have had a new 5th generation iPod as my old 4 gave up the ghost. However I cannot verify my email address on the iPod for my FaceTime and iMessage. I have reset the iPod and the iPod settings and have had no luck. Please help this is my only contact with my dad sometime. I'm out of ideas and really need some help

iOS: Troubleshooting Messages
iOS: Troubleshooting FaceTime
Using FaceTime and iMessage behind a firewall
iOS: Troubleshooting FaceTime and iMessage activation
If you get an error when trying to activate iMessage or FaceTime
FaceTime, Game Center, Messages: Troubleshooting sign in issues

Similar Messages

HT5538 what if the phone is having a problem verifying email address for FaceTime?

what if the phone is having a problem verifying email address for FaceTime?

Hey miles r.
Thanks for the question. I understand that you are experiencing issues with FaceTime. The following resources may provide a solution:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime or iMessage is "Unable to verify email because it is in use"
http://support.apple.com/kb/ts3510
Apple ID: Associating and verifying email addresses with your Apple ID
http://support.apple.com/kb/HE68
Thanks,
Matt M.

Cannot verify email address on FaceTime

I cannot verify my email address on FaceTime. There isn't anything wrong with my network connection or firewall because my family members can log into their FaceTime on their own MacBooks with no problem. So I created a new Apple ID with a different email address, and voila! it works on FaceTime. What's wrong with my initial Apple ID? It's the one I created when I first got my MacBook, and I've been using it to download apps from App Store without any problems ever since. Why can't it be verified on FaceTime?

Why Facebook?
Nope, can't have mistyped my email the first time, because I'm using it right now And I've tried to sign into FaceTime with this email so many times.

My new iPad won't verify email address for FaceTime . Had FaceTime on iPhone. Signed out to see if I could sign in on IPad . Now can't sign in on either. Any ideas?

?

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
 Cheers, Tom

HT5622 what do i need to do when verifying my email address for facetime it tells me invalid account for this email address

What do i need to do when verifying my email address for facetime and it tells me invalid account for this email address? HELP!!!

You need to use your Apple ID to log into FaceTime

Can I use the same email address for facetime on 2 different devices (ipod touch and a mini)

can I use the same email address for facetime on 2 different devices (ipod touch and a mini)?
I've set up my daughters ipod touch last year all fine. She's had a mini this yr but when setting up facetime and entering her email address, which is used on the touch, I get an error message saying the address is already being used.
I thought you can use the same email address on multiple devices.

I have four different email addresses setup on my Mac, iPod Touch and my two iPads that I can select from and use as the email address with no problems at all.
Turn off FaceTime, and sign out of the Apple ID in the FaceTime settings, restart the iPad and try again. Turn FaceTime on again, sign in with the Apple ID and then try the email address again.

Old email is closed. I have no access to it. Cannot change email address for icloud in system preferences,does anyone have a way this can be corrected? I don't have access to icloud.

Old email is closed. I have no access to it. Cannot change email address for icloud in system preferences,does anyone have a way this can be corrected? I don't have access to icloud.

Hi Joycars,
Can you not simply sign out of the iCloud account with the incorrect email? Not sure I'm following?
GB

HT201320 Can't Add Email address for FaceTime or Messaging????

Just bought replacement Ipod touch because battery died on old one, can't add email address for facetime and messaging because it says it is already in use. Don't have any information on old ipod...any suggestions? I was able to add the address for mail, but it won't let me add it for messaging or FaceTime.

Did you register your old ipod with apple? If so go here https://supportprofile.apple.com and delete it from your profile

I have 2 different email addresses for Facetime. I now cannot receive or make calls on one of the emails. I deleted, then readied the nonworking address, but I get a message that says "Email address is already verified for another Apple ID." Help!

When I open Facetime, I see a blank screen now- no contacts or numbers. How do I add this email address to my account? Thank you.

I have also noticed the same "problem". I do not fully understand the impact of using the same ID on multiple computers and devices if I want to keep them all in sync.

Can't verify email address for receiving messages in Messages and FaceTime

In the Preferences for Messages you can set additional email addresses that others can use when sending Messages and FaceTime messages. Apple sends a verification email to the email addresses you add. I have been able to complete this process for three out of four email addresses. Two of those I added today.
The address I use the most, my long-time email address with my ISP Verizon, repeadedly fails in the process. First, the Preferences panel says 'Email sent'. Then it says 'Waiting to verify' with a link to Details. Apple's verification message never arrives in my Verizon mailbox.
At one time (pre-Mavericks?) this email worked with Messages and FaceTime, it is the address I use for iTunes purchases. I have checked the Verizon email site for Spam or blocked email addresses. Nothing there.
Any magic you can suggest?

Hi,
It does seem strange that the email works in one place and not another.
Having said that I have had an email as an Apple ID in the past then the security requirements have changed and whilst it works in some places it often needs you to verify for use in a new place.
Whilst any login to any Apple Service does check the ID and password with a central database each service is run on it's own servers.
this leads to some almost two step issues where an ID already in use is not asked to up it's security but a new app can be almost blocked.
If you go to https://appleid.apple.com/ and use the Manage option to login to that ID is it showing Verified there ?
AS an Apple ID was there a a recovery email that was linked to it ?
Do you still have access to that ? It might be where the email was sent.
7:34 pm Thursday; November 6, 2014
 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Can I use an alias email address for FaceTime?

I have set up facetime with my main apple id on my new ipad but wish to use one of my alias email addresses. When I try and add it, the application says,
"FaceTime Activation
An error occurred while verifying your email"
Any ideas on how to make an alias work on facetime?
thx

Hi oxshott,
I have the same issue. I do not want to give out my account name, but only one of the aliase to friends and others. That's the reason for using aliases: to keep the main account hidden.
I went into the AppleID website, only to find out that this is not possible. It's only there where you get an informative answer. Therefore it seems that what we both want to do - protect our accounts - is not intended by Apple.
I personally cannot understand why Apple wants us to log into Facetime using an actual AppleID. There's no need for it and should be only a small change for Apple.

Apple ID / iCloud - Cannot verify email address , maybe used in a different account?

Hi all!
Until last week I was having a Family Account on MobileMe.
Now that I have transferred all sub accounts to iCloud I moved the main account, too.
All sub accounts are working fine and the can use all services like Find my Friends.
Now after having moved the main account all worked fine for that account except one service.
When trying to use the Find my friends I get a message
"Cannot connect to Find my Friends - Verify your Apple ID at https://appleid.apple.com to use Find my Friends"
When opening that URL on my mac and going to "Manage your account" and then clicikng on "Verify now"
"A verification email has been sent"
Doing the same from the dialogue on my iPhone I get "Email address is already verified for another Apple ID"
Having worked though a lot of discussions here I think the issue is with an old apple id that I might forgot about having my new one as an alternative address verified.
The problem is now that I don't have access to this old account , so I cannot remove it.
I should mention that I did not get a single mail for verification send to that address , even though having asked for it on my mac now several times.
What I tried so far
- Connected to all apple id accounts I have access to and assured that the eMail is not used and verifed there.
- Tried the "Verify now" several times
- Supplied a different alternative address to that account and succesfully veriefied it. Still I cannot verify the primary one and cannot use Find my Friends
- Updated the password to meet new complexity rules, it does now include lower,capital letters, numbers and is at least a characters long
That leaves me know with two questions:
1 - How can it be, that opening the same page and doing the same thing, results in two different messages on my Mac and my iPhone?
2 - How can I arrange, that from this old account the alternative address is removed so that I can verify it agains the new one?
Many thanks in advance for any ideas!
Note: This account is my main private eMail so dumping it and creatign a new iCloud account is not an option.

I had a similar problem. I had to call Apple support via phone and ask what apple ids my email was associated with. He was able to give me the email server it was associated with (ex: yahoo, gmail, hotmail, etc) and that sparked off the memory I needed to recall that ancient and unused apple id. Then I had to recover the password, log in to that old id and change the primary email address.
As for no verification email sent, there is a major lag between changing your settings and them actually changing in Apple's system. I don't know why this is. I couldn't delete a secondary email no matter what I tried. Then 4 hours later, it finally let me do it.
hope this helped a litte, good luck!

Cannot verify email address

Hi
I am unable to verify my email address. When I use my apple ID to purchase stuff on itunes there is no problem. When I try to use it for icloud it says it must be verified first but it won't. Please help

Why Facebook?
Nope, can't have mistyped my email the first time, because I'm using it right now And I've tried to sign into FaceTime with this email so many times.

Confirm/verify email addresses for CC subscriptions

We have four CC accounts, all using the same billing address and credit card and initially all using the same password. I do not want to change, cancel/reissue the accounts if at all possible. I just want to correct the emails for their log-ins. I used the wrong name conventions and entered emails that do not exist. My email should be the alternate for all of them but that isn't helping me. Can you please help me correct these as the 'verify this address' doesn't work since those addresses are not valid.

Hello,
Sandee has been able to get her Adobe ID and password straightened out but she still can't login to Creative Cloud... it says she is not eligible under the Terms which I suspect is because her birth date is not entered as being old enough.
Are you able to help get it corrected - we cannot. We get no options to correct or restate that info. All she gets is the 'you are not eligible' message.
[ private information removed - see http://forums.adobe.com/docs/DOC-3731 ]

Can't verify email address for a new apple ID

Just created a new Apple ID and when I click the link to verify my email address at id.apple.com, the page won't display. Thank you.

Have you tried opening the email on a different browser, and clicking the 'verify now' link on that - it's possible that the settings that you have for that browser are blocking the site.

Cannot verify email address for FaceTime or iMessage on iPod 5th generation

Similar Messages

Maybe you are looking for