Cannot videochat with other Ichat 3.0 user but can with Ichat 2.1 user

My brother recently got a new IMac, and we have been able to do videochatting between the two of us. I have a one-year old IMac running Ichat AV 2.1, while his is brand new and running version 3.0.
However, when he tries to do a videochat with other people, who have Ichat AV 3.0, he is unable to. This includes our mother, whose computer is also a new IMac.
His DSL should meet all of the system requirements, so can you think of any reason why it would work when videochatting with us, but not with other people who have the newer computer and software? It seems that, if anything, it should be the other way around.
Thanks.
IMac Mac OS X (10.3.4)

hi mdl24,
This page has the Port Forwarding instructions for the Westell.
Do you know if the Speedstream is in Bridge mode ?
11:49 PM Saturday; March 4, 2006

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