Cannot view messages after upgrade from SP07 to SP10

Hi,
we are facing now problem with ITSM - after upgrade, because of our oversight, roles for ITSM was overwriten by new versions, and when user logs into ITSM, it cannot write and even see any tickets.
Only one error message is showing - No authorisation object B_NOTIF_IB
What should we do in this situation?
After giving SAP_ALL profile, user can open ticket by entering its number, but list with this numbers is still gone.

Apologies, my mistake
please check the steps below as on the links below
Go to SA 38
Enter RDSWP_NOTIF_CREATE_CUSTOMIZE_S
Click Execute
Select the field group Component
Check the Output checkbox
Enter the default value in the Input Value field
Click Save
Setting up Defaults in NOTIF_CREATE (creating an incident message)
Defaults in Support Messages - how to set them up ?

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