Cannot view movie, screen goes black

Download movies from itunes (usually with difficulty...doesn't seem to want to transfer on 1st or more tries). Once I get the movie, the screen goes black part way through viewing. At this point, video folder also shows a black screen. Took ipad back to apple store, they were not sure what to do so gave me new ipad. Same problems. Is it my itunes account that is a problem? Is it a bad ipad cable? I can sync music and apps easily...am I doing something wrong? (movies are HD-SD and no warning comes up that they cannot be viewed on ipad).

I read your other post as well that was directed to me ...
"Question to Demo....I have same problem and tried your suggestions. Instead of black screen when I open Video folder or by searching for movie name, I get small white text at top of black screen and searching circle in middle of screen...this disappears after approximately 5 seconds. No movie."
I have no idea what the small white text might be, but in your post above you mention that moving the movies from the computer into the iPad has been difficult and/ or problematic, so I suspect that the problem with the movies has something to do with that scenario.
I don't believe that the problem lies within the cable if you can sync and transfer other content. You could try another cable if you have one and see if that helps.
Do you by any chance live in the U.S.? If you do, movies (most movies that is) can be downloaded again at no charge as long as you use the same Apple ID that you both them with. So my suggestion would be to delete the movie from the iPad and download it again - but download it directly on the device and not use iTunes at all.
If you are in the U.S. you can go to iTunes on the iPad and tap on the purchased tab. Then tap the "View" button in the upper left corner and bring up "Movies". If your purchased movie is in there, delete it from your iPad and download it again. You can delete the movie by going to Settings>General>Usage>Storage>Videos and then swipe across the movie to bring up the delete button. Then go to iTunes and download it again.
You should not have to use another media player in order to play the movies from iTunes.

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Last edited by labotsirc (2013-10-15 18:33:18)

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Cannot view movie, screen goes black

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