Cannot view or listen to purchased videos on Itunes.

Last weekend I purchased several videos on itunes and I was able to view them fine the first few days and then all of a sudden when I tried playing the video all I would get is a grey screen with no image or sound. I am using the most current version of itunes on an imac. Please help! Thank you!

Hi, this exact same thing has happened to me. However, I have updated EVERYTHING, i have the most recent version of iTunes and Quicktime. When i try to play a purchased video, even one i just bought last night, it says I am not authorized to play this, so then it tries to contact iTunes to let me authorize it, but it doesnt, a window pops up and says..."could not contact iTunes, you must download at least iTunes version 4.0 to authorize and play this video." this happens with any purchased video i try to play. The gray screen with no sound or video. Please help! I have tried deauthorizing and reauthorizing. Same problem still. An Apple Consultant friend of mine told me to delete the two iTunes plist files in my library and restart, and I did that but it still has the same problem! Please help! here or my email is:
[email protected]
thanks.

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