Cannot view pdf from a secure web site

I have no problems viewing pdf's normally. But if I am on a secure page (https://), the pdf won't load. This happens on two different web sites, both the Cox cable site and USAA insurance, I am unable to view my statements which are in pdf. I can get around it on the USAA site by choosing to save the pdf instead, and then viewing it locally, but the Cox site doesn't give me that option. I pick a statement month, then it opens up a new tab and goes to a secure page where it appears to try to download the pdf statement- to then try to display in the browser window, I guess? At any rate, there is a little download icon down in the left corner of the status bar, but the progress bar never completes. It just fizzles out and I'm left with a blank page. I had these problems when I used XP Home Edition and nothing has changed under Vista Home Basic. Interestingly, I have no problem viewing my statements on either site from my work computer, which uses XP Pro. I was running Reader 8 on my home system and just recently upgraded to 9, but with no change with this problem. At work Reader 7 is installed.
So it would appear to be a setting on my computer, a limitation of the low-end OS's, or some difference between Reader 7 and 8/9. I am mystified as to exactly what it could be, however. Anyone have any experience with this issue?
UPDATE: Found the answer to my problem! Did a little more searching on these forums and found the culprit setting, but maybe my post will help someone else out if they happen to find it first during their search. Anywho, uncheck the Do not save encrypted files to disk under Internet Advanced Options under Tools :)

Your system details list doesn't show the Flash plugin for Firefox, so if you've disabled that plugin then you will have to re-enable it.
*https://support.mozilla.org/kb/Managing+the+Flash+plugin
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do not click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can check for problems caused by recent Flash updates and try these if the Flash plugin is working properly:
*disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
*disable protected mode in Flash 11.3 and later
*disable hardware acceleration in the Flash plugin
*downgrade to Flash 11.2 or 10.3
*http://kb.mozillazine.org/Flash#Flash_Player_11.3_Protected_Mode_-_Windows

Similar Messages

  • I have downloaded a pdf from a jounal web site.  After doing this and inserting comments, then saving it, upon opening it again, i can no longer see the text but only the highlight changes that i made

    I am using Adobe Acrobat Pro XI.  I have downloaded a pdf from a journal web site.  I need to review this article and make comments in the text.  After doing this and saving the file, when opening the saved file, I can only see the highlights where I made changes and the list of comments that I made, but I no longer see the original text.  See the example below.  Can anyone help on this?

    I am using Adobe Acrobat Pro XI.  I have downloaded a pdf from a journal web site.  I need to review this article and make comments in the text.  After doing this and saving the file, when opening the saved file, I can only see the highlights where I made changes and the list of comments that I made, but I no longer see the original text.  See the example below.  Can anyone help on this?

  • Cannot view PDF files in a Web Browser

    When I click on a link in IE 7 it's supposed to open a PDF page but I keep getting error message:
    "The adobe acrobat/reader that is running can not be used to view PDF files in a web browser.  Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again"
    However, I have Adobe Acrobat 9 Pro installed on my machine, so I think it should work. After all, it's the pro version. Do I need to download/install Adobe Reader 8 or 9?  If so, why, since I've already got Pro 9 installed.
    What can I do to get passed this?  This task is part of an online course I'm taking per work requirements.
    thx,
    John

    Under help there is an option for repairing an installation. You should give that a try.

  • Cannot open pdf files on my web site

    i cannot open pdf files i uploaded to my web site. error message indicated i need to upgrade adobe reader. did that, still doesn't work.

    What is the exact wording of the error? Apparently you got the PDFs from someplace else since you are using Reader. The major issue when uploading PDFs to a web site is to be sure you used a binary upload. PDF files are binary files and not ASCII files. I suspect that is the issue.

  • Firefox cannot download pdfs on secured web sites .... any ideas?

    For some months now I have been unable to download pdfs at the secured web sites of financial institutions. After talking with technicians they are all bewildered but point to browser or security settings but are unable to solve the problem. Do others have this experience?

    Only security software (probably anti-virus software or the firewall) would show such a message if it was a Windows message, so you can check it there.
    If it is a message from a Firefox extension then see this:
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
    *http://kb.mozillazine.org/Images_or_animations_do_not_load
    *https://support.mozilla.org/kb/Images+or+animations+do+not+show

  • I am getting messages that I can't download and read .pdf files since I have the wrong Adobe reader. I know about their security disasters of course, but I downloaded the latest version of Adobe Reader from the Adobe web site and I have other ,pdf file re

    I am getting messages that I can't download and read .pdf files since I have the wrong Adobe reader. I know about their security disasters of course, but I downloaded the latest version of Adobe Reader from the Adobe web site and I have other ,pdf file readers as well, and for some reason they won't work either. I have 5 computers running top end processors and RAM. By this I mean I have one, this one which I am using that has an AMD Phenom Black 3.2 Quad-core with 8 GBs of Corsair top DDR2 RAM, my other two AMD have either an Athlon II triple core with 4 GBs of DDR2 Corsair RAM, one with the Phenom X4 965 3.4 GHz Quad-core with 8 GBs of their best DDR2 RAM, and two Intels with the i7 920 Processors using the triple channel 1366 socket processors and one with 8 GBs of low latency DDR3 RAM and the other with 4 GBs of the same RAM. I am getting the message on this one, which has a fresh install of XP Pro X64 operating system, as do the other 4 as well. I have run Avast Business Pro Anti-virus on this one, which I am getting the message on with a single result which I deleted, and also both Spybot Search and Destroy, which came back clean as well as Malwarebytes Antimalware, which got a lot of tracing cookies now removed, and SuperAntiSpware which also found a few cookies also now deleted. Can you tell me what I need to do to get these files to show as .pdf files rather than as a clean blank page. One other issue is that I wish to know how to turn off my downloads so they are saved and Mozilla will give me the option of returning them instead of me losing them all together as it does now. Thanks for your assistance. If there is another Adobe reader I should download and install, could you provide me with the link to it? I appreciate your assistance here
    == When I download and try to read a .pdf file and when I am asked to turn off all Firefox files and if I do, I lose them since I need to know how to save them without rebooting my computer.

    Brilliant! Problem solved! Thanks so much.

  • Cannot View PDF in Web Browser error

    Using windows XP sp3 has adobe reader 9 on it...
    Installing Adobe Acrobat 9 Pro extended was trouble prone enough, but now there is more...
    When trying to open a PDF in a browser window, you get the following dialog error message (sample site:http://support.apple.com/manuals/#iphone)
    "The Adobe Acrobat/Reader that is running can not be used to view PDF files in a Web Browser.
    Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again."
    For the cost of this program, I expected better. The above was not a problem before installing Adobe Acrobat 9 Pro extended.
    Please advise.
    Thanks
    bob

    I did a google search and found a fix that was a bunch of registry entries that worked for me:
    Ted Neubauer, "Reader 9 won't open PDF from web browser" #15, 15 Jul 2008 7:47 am
    It is just anoying to spend this kind of money on a piece of software and have so many problems out of the box.
    Yes, I have run the updater software.
    What is the phone number for adobe support?
    Thanks
    Bob

  • Using Adobe Reader XI I cannot view pdf files from internet. It tells me the error is 103;103

    Using Adobe Reader XI, I am unable to view pdf downloaded from my secure internet sites. I get the error message 103;103

    It worked! Thank you very much.
    Sent from my iPad

  • My reader will not open a PDF file that I have downloaded from a government web site (an application form) - it states that the file is not good.  I can open on the web site but not from my mac computer

    My reader will not open a PDF file that I have downloaded from a government web site (an application form) - it states that the file is not good.  I can open on the web site but not from my mac computer.

    Maybe this: http://helpx.adobe.com/acrobat/kb/pdf-error-1015-11001-update.html ?
    Do you have a link to that document?

  • Cannot log into my secure web sites?

    Why can't I log into my secure web sites or set up email accounts?

    Take each of the following steps that you haven't already tried. Stop when the problem is resolved.
    1. Are the current date (including the year) and time shown on your system clock? If not, correct them and test.
    2. Check that the following files exist:
    /System/Library/Keychains/SystemCACertificates.keychain
    /System/Library/Keychains/SystemRootCertificates.keychain
    If they don't, restore them from a backup or reinstall OS X after backing up all data.
    3. Disable any third-party firewall, "security" software, or network filter. Test.
    4. In some versions of OS X, Parental Controls has a bug that prevents loading of secure websites. Turn it off.
    5. The process by which OS X checks the validity of root SSL certificates doesn't work behind the authenticating SOCKS proxies used on some enterprise networks. If applicable, contact your network administrator. The proxy server may need to have its settings changed.
    6. Launch the Activity Monitor application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
    Select All Processes from the menu in the toolbar of the Activity Monitor window, if not already selected. Enter "ocspd" (without the quotes) in the "Filter" text field. Is a process with that name listed?
    If not, back up all data, then select
    Go ▹ Go to Folder
    from the Finder menu bar. Into the text box that opens, copy the following line of text:
    /var/db/crls
    From the folder that opens, move these two files to the Trash:
    crlcache.db
    ocspcache.db
    You’ll be prompted for your administrator password. Reboot, empty the Trash, and test.

  • Newb: cannot view PDF files in Web Browser

    I have a new Windows 7 computer & have installed Acrobat Standard 9.3.2 and Reader 9.3.1.
    Whenever I attempt to "download" (i.e. view) a PDF in IE browser (or Firefox 3.6), I get the following error message:
        "The Adobe Acrobat/Reader that is running can not be used to view PDF files in a Web Browser.
          Adobe Acrobat/Reader version 8 or 9 is required.  Please exit and try again."
    The error remains the same regardless of whether Acrobat or Reader is running/not running prior to download attempt.  My work-around solution is to save the file to disk, & then open it.  This is a pain & should not be necessary.
    Any advice that anyone can give me to correct this problem will be received with great thanks!
    FastKick

    Thanks for your prompt & accurate response, John!
    With hindsight, I realise that I downloaded Reader when another install program told me that I needed it. 
    It would have helped me if the Acrobat install program had warned me in big colored type, not to install Reader...
    I am happy now....
    FastKick

  • I cannot view pdf files with free download from Adobe. Simple

    I cannot view pdf documents, since recent download of Adobe Reader. Click pdf doc, Adobe opens, but bleeps if I click anywhere on the screen, then closes.
    Recently I tried to look at my Amex Statement online, but Adobe wouldn't show the file.
    I downloaded the Statement, but every attempt to view, is futile!!!!!!
    Today, I downloaded, Assistant and signed in. Also Adobe Air. But still the Statement cannot be viewed.
    If this is a free download, why change the setup so the damn thing doesn't work, when downloaded. I don't want to view the "World", just 1 document. If it ain't broke, don't fix it. (Words of some intellect, I would say) (Please take note)!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Use the Adobe Cleaner to completely uninstall Reader. http://labs.adobe.com/downloads/acrobatcleaner.html
    Then, download the full offline installer here: http://get.adobe.com/reader/enterprise/ and run it to reinstall a good working copy of Reader.

  • Accessing Social Security web site

    I suddenly cannot access the social security web site, both its old url and its new url. I have tried to change my dns server. I can get to everything else. I live in Germany. This is a problem with both safari and firefox. My ipad can't get there either.

    OK I went there and it says it's just me. I am lost as to where to go from here. None of my devices can get to the site, ipad, iphone, mac book pro. I tried adding a different dsn server. I still get a time out.

  • After updating to Adobe Reader 11.0.07 on my iMac, I cannot print pdf forms off the web

    after updating my iMac to Adobe Reader 11.0.07, I cannot print pdf forms off the Web

    It would be great, if you could provide us with the following details:
    1. The OS you are working on.
    2. The version of MS Office installed on your machine.
    3. A screenshot of the error message along with the scenario in which the same is displayed.
    4. How exactly did you go about updating Reader 11.0.02 to 11.0.03. Was it via the updater mechanism or by downloading the patch from the Adobe site.
    Also, it would be great if you could let us know if there was any other Windows or Antivirus related updates applied on your machine in the same timeframe as the Reader update.

  • Chrome - Adobe-Acrobat/Reader can not be used to view PDF files in a web browser.

    I can't view PDF files via Chrome (it works on Internet Explorer but I prefer Chrome)  -  the error below has arisen recently on Chrome, though I can't see what has changed.
    "Acrobat plug-in
    The Adobe-Acrobat/Reader that is running can not be used to view PDF files in a web browser. Please exit  Adobe Acrobat/Reader and exit your Web Browser and try again."
    I have looked through Forum articles on similar errors and have tried the following(text copied from other Forum entries)
    Repair Adobe Acrobat (from Acrobat)
    Repair Adobe Acrobat (from Control Panel
    Configure Acrobat  as a helper application: Choose Edit > Preferences., Select Internet on the left., Deselect Display PDF In Browser Using [Acrobat application], and then click OK.Quit Acrobat or Reader
    Create a registry item for Acrobat: with Regedit: If the registry item doesn't exist on the system, do the following: Go to Edit > New > Key and create the missing HKEY_CLASSES_ROOT\Software\Adobe\Acrobat\Exe.Go to Edit > New > String Value and name this key (Default).Select (Default), and then go to Edit > Modify. Type the Adobe Acrobat path in the "Value data" for your product.,restart your computer
    Repair the HKCR\AcroExch.Document registry key: Navigate to HKEY_CLASSES_ROOT\AcroExch.Document., Right-click AcroExch.Document and select Delete; make sure that you have the correct key, and click Yes on any prompts, Right-click AcroExch.Document.7 and select Delete; make sure that you have the correct key, and click Yes on any prompts. Repair your Acrobat  installation
    None has solved the problem. However it still works ok with IE. But I want to stick with Chrome because I find IE is so slow!
    I am using Vista, with Adobe Acrobat standard 9.5.2 and Google Chrome version 23.0.1271.64 m which is marked on Chrome as 'up to date'
    Does anyone know why I might be getting this error on Chrome but not IE?

    I think I have discovered the answer to my own question!
    I have disabled Adobe Reader plug-in, and can now see PDFs in Chrome.
    (Steps: Chrome Menu, Settings option, Click Advanced Settings link, then Content Settings button, then select Disable Individual Plug-Ins, and a list of plug-ins is offered to enable or disable).
    I then get a different result depending on whether or not Chrome PDF viewer is enabled - with it enabled I see the PDF document in Chrome, or with it disabled then the option is offered to download it, but either way I can get it it via Chrome without having to run Internet explorer in another browser window.

Maybe you are looking for

  • Using Touch as USB Keyboard

    Hi Does anyone know if there is a way for an ipod touch to emulate a usb keyboard? I am having problems using my wireless keyboard with a new Mac mini. Thanks.

  • Tune Oracle tables for performance

    Hi, I am using an application that will dynamically insert network traffic data into about a dozen tables on a 9i database. Since I am fairly new to Oracle, I would like to know the best method for tuning/configuring these tables for best possible pe

  • Spell Check for OutLook Express ?

    Does anyne know of a free download that can I can install that will work with OutLook Express 5 that came with my G3 20GB Blue&White 500MHz SlotloadingCDRW. The help section says I have to have MicroSoft Office installed ???? Thanks ( again ) Eric

  • Sorting Problem in iTunes 9

    I am not sure if it was called the grid view in iTunes 8. But with that I could split my iTunes window into two parts, where the top part had 3 small windows - Genre, Artist, and Albums. And the bottom part had all song names. So it was easy for me t

  • Safari use to search after incorrect URL...

    After the update a feature that I liked has stopped working. I use to in the past prior to the Lion update just enter a couple words in the address bar and hit enter and Safari couldn't find or thought it was a bad URL I could hit enter again and it