Cannot view Rejected workitem in BBPAPPROVAL? (HTM format)

Hi there,
When a shopping cart is rejected it creates a workitem in HTM format and is available to the user via the SRM web interface by viewing the "messages" tab within the "approval" option.
So the user may see something like this:
Mail: Shopping cart 1000919418 was Rejected
The text above is obvioulsy a LINK / URL and when the user clicks this I get another LINK at the bottom of the page saying:
Transfer Document Contents (5K)
Clicking on this I see the following message:
This e-mail was generated automatically.
Please do not reply.
Shopping cart number 1000919418 was From Rejected by Lynton Grice.
Information on shopping cart:
Created on: 18.08.2009
Changed on: 18.08.2009
Requester: Tom Green
You can view the document directly. Choose the following link :
Login
When I click on the login link above it just takes me to the normal SRM start / logon screen....
If I look at the URL that it wants to go to it is something like:
http://<server>:<port>/sap/bc/gui/sap/its/bbpstart/BBPSC20/!?client=400&sap-client=400&language=EN&sap-language=EN&HEADER_GUID=DE8BF7F002ED75F1A0F400215E2FDB8E&OBJECT_ID=1000919418
If I paste that into the browser nothing happens....
But in my logic the URL above is wrong anyway.....the "BBPSTART" should not be in the URL....it should be something like:
http://<server>:<port>/sap/bc/gui/sap/its/BBPSC20/!?client=400&sap-client=400&language=EN&sap-language=EN&HEADER_GUID=DE8BF7F002ED75F1A0F400215E2FDB8E&OBJECT_ID=1000919418
That then brings up the document.
But my question is what is the standard functionality when vieiwing a workitem with HTM as the format within SRM? Should I be seeing things like Transfer Document Contents (5K) ? Surely it should just take me straight into the document?
Perhaps I am missing something in SPRO?
BTW: We are using SAP SRM 5.00
Any ideas?
Many thanks
Lynton

Thanks Jasmin,
My submit buttons are set to submit XML only but when I examine the recorded data in Workbench I see a range of unwanted application data tags. The size of the application data approximately doubles with each save of the form data until eventually Tomcat crashes because the rendered form is too huge.
There are further details of the problem here:
http://forums.adobe.com/thread/790107?tstart=0
If you can help with this I'd be very grateful :-)
Cheers,
Kieran

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