Cannot watch a movie due to AppleTV repeated error

I've installed the update twice, each time it appeared to complete successfully.  When pressing to watch a movie, the apple motion circle appears for 3 seconds and it then stops and reverts back to the main menu.  This is consistent - we cannot watch anything through our Apple TV, this started in January.  Any ideas would be appreciated.

Connect the Apple TV to your computer and launch iTunes to restore it, that may help. 

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