Cannot watch rented movie on apple tv 1

I recently rented a movie from the iTunes store and downloaded it into my AppleTV (original version). Surprisingly, at the end of the download when I tried to watch the movie I got an alert message on the screen saying my AppleTV is not authorized to show the movie. Is there something I missed about the compatibility of the original AppleTV and iTunes Store rentals?

Try de/re authorising your computer.

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We used to be able to watch rented movies from Apple TV right away. Now it takes hours. Is there a setting to change?

We used to be able to watch rented movies from Apple TV right away. Now it takes hours. Is there a setting to change? They used to start playing after a few minutes of starting the download but not now. What's up?

Pat, I've been experiencing this issue intermittently for weeks. It seems to occur with HD content --including HD trailers --exclusively. Tonight has been no exception.
I have done considerable troubleshooting to try and isolate the cause. My results suggest that Apple's servers are to blame but I've not seen many others reporting this issue in these forums lately.
I live only 170 miles from Apple's North Carolina server farm. I assume my iTunes rentals are being fed from there. My broadband connection is a fast one (30Mb down) and consistently tests near that speed when this issue occurs.
I have both a first and second generation AppleTV. When this issue occurs, I will change devices and rent the same movie to see if th device itself is to blame. The issue affects both. I have tried using an ethernet connection instead of my Airport Extreme's 5Ghz wireless connection but that does not remedy the issue.
So... my broadband connection is more than capable, my router is performing optimally (I recently had my local Apple Store test it as well), and neither of my AppleTV's is immune to the issue, so... it must be on the delivery end.
Unfortunately, Apple does not post the status of their iTunes Store's servers like they did with their MobileMe servers. They should. In fact, the AppleTV should display a status message when Apple's iTunes servers are experiencing technical difficulties or heavy network traffic.
I was an early adopter of AppleTV. It has not been problematic until now. This is trying my patience. My advice is that you request a refund everytime this happens. I do.
I am taking this matter to the VP of iTunes services. If Apple's servers are choking, or if their streams are being throttled by ISP's, or internet TV is too ambitious for this country's internet infrastructure, I deserve to know.

Cannot Sync Rented Movies to Apple TV

I cannot sync rented movies to my Apple TV. I contacted Apple Support and they told me to update my Apple TV software (done), update my iTunes software (done) and reauthorize my computer (done). But it still won't work. It gives me the option to "move" the movie and it starts the syncing process but never finishes the process and never gives any type of error message as to why it does not complete the move. It just moves the movie back to the other side of the "move" screen. I have no problem syncing tv shows to my Apple TV. The Apple rep's response was that he recommended that I not purchase anymore rental movies. Isn't there something else I could try to fix it? Has anyone else encountered this? Thank you very much.

DO NOT, I repeat, DO NOT purchase rental movies in I-Tunes if you want to watch them on Apple TV. I rented "Batman Begins" in I-Tunes and Apple TV says it is "not authorized" to play it. I rented the "Darjeeling Trials", and Apple TV played the first few minutes - but when I paused it and came back to it, it said "this movie has expired" and even deleted the rental from I-Tunes for me - niiiice.
My Apple TV is brand new, latest model, 160GB, latest latest software (downloaded today) and I also have the latest lates (7.1.1) I-Tunes software. IF you download thru I-Tunes, RENTALS DO NOT WORK with this software.
Download direct to Apple TV instead (at least that works... )

Cannot watch rented movie on iTouch

Just rented 'SuperBad' from Itunes. Downloaded fine but when i try to move it to iTouch error message pops up saying I cannot watch the movie on my iTouch.
Why would this be? This is why I rented it. To watch on my iTouch.
Thansk and I look forward to your replies.
B
iTouch 16GB 1.1.1
iTunes 7.6.0.29

Welcome to the Apple Community.
Did you look in the video app.

Problems watching rented movies from Apple TV.

I'm having trouble watching a rented movie on Apple TV. The movie loads, but when I play the movie it gets "hung" and wont play. I've upgraded to the latest update and have tried re-starting Apple TV with no luck.

You can go to this page - http://www.apple.com/support/itunes/store/download/ and read the info available - if none of that helps then use the 'Contact Us' link at the bottom - you will be directed to - http://www.apple.com/support/itunes/store/browser/. From that page you will be asked to fill in various info. Very painless but you have to fill in the blanks.
MJ

Watch rented Movie on Apple TV

I rented a movie on my macbook air and I am trying to watch / stream it to my apple tv. Unfortunately I cannot find any rented movies under shared movies (since the "home library" is that of my G5). How am I able to watch this movie on my TV since I asked this question prior to purchase and apparently it works, I just don't know how.

This is a dumb situation. I also rented a movie on my MacBook laptop. My Apple TV is synced to my Desktop iMac. I went to watch the rented movie by going to "Shared Movies" on my Apple TV and it doesn't see the rented movie! If the movie is rented under the same AppleID as the machine that is synced to the Apple TV then we should be able to view it under the "Share Movies" option. There's no reason for this limitation except to make viewing our paid content ridiculously difficult.

Cant watch rented movies on apple tv after software update

I recentlly bought apple tv and have not had a problem using it but this afternoon I went to rent a movie as per usual but had to instal a software update first, now i can't watch / rent / download movies.It asks me to confirm my credit card pin number then it just returns to the previous screen. I have tried verifying the credit card, resetting apple tv, turning on and off the modem, restarting apple tv, de registering other devices and it still doesnt work. Anyone know if there is a solution?

I have exactly the same behavior.
One small wrinkle, after re-entering CC details I couldn't even watch purchased TV shows. Then I reset the ATV and after it will allow me to watch TV shows we have bought but I still cannot purchase anything. There is no error message of any kind, it just goes back to the previous screen.
BTW apple, we use my wife's login for ATV
Ken
<Email Edited by Host>

HT1498 Trouble watching rented movie on Apple TV

I have rented movies through my laptop several times and transferred them to my Apple TV to watch them. However, I rented one the other day and after I transferred it and pulled it up to play it, I got the message that I wasn't authorized to do so. However, the other movies I've rented I can play without a problem.
Does anyone know how to fix this?

I am having the same problem. Rented a movie tonight. Downloaded it to my ipad but when I try to airplay it to my Apple TV, I'm only getting sound. I have checked my Apple TV is updated, I restarted it and unplugged it for 30 seconds. On my Apple TV I checked itunes for rentals and it says there is nothing there. The only thing I have not tried is restarting my ipad. It's an ipad 2 btw. If I get it sorted out, I'll let ya know how.

Cannot watch rented movie - Error 5103

I downloaded a movie to rent. It downloaded fine, but when I try to watch it, I get:
We could not complete your iTunes Store request. An unknown error occurred (5103).
I did some research and the last thing I could find (from over a year ago) is that this may be because my time is out of sync. But it's not; I auto-sync with an internet time source. And for the record, no, I wasn't trying to futz with the time so I'd have more days to watch it. Just to be safe, I manually re-synced.
The only peculiar thing is that I began downloading it shortly before midnight and finished after midnight.
I tried de-authorizing and re-authorizing my computer, but that didn't work.
Does anyone have any suggestions as to why this may be happening?
Thanks.

Figured it out.
This was the first time I had tried to watch a rented movie since upgrading to Windows 7.
The answer turned out to be disabling UAC. As soon as I did that and rebooted, the movie successfully started playing.
So just FYI if you have this problem in the future.

Watching rented movies on Apple TV

Hi,
I just rented a movie on itunes (on my mac) and I am trying to watch it on Apple TV (2nd gen). It's on a rental tab in iTunes, but when I look for it on my Apple TV, there is no rental category on the computer tab. How do I get that to work?

Never mind! Answered my own question, movie hadn't downloaded completely yet

Watching rented movies on Apple TV - are they stored locally?

I've set up my new Apple TV and rented a movie. It said 20! hours to load - fine I left it over night and the next morning it was complete. I went to watch it in the evening and when I pressed play it started to load again!!
I'm confused - I thought the movies you rent are downloaded to the Apple TV and do not need to be re-loaded? If I need to re-load each time and it takes 20+ hours to do so, the ATV is a bit useless for me!
My internet speed is quite fast, and when I watch anything else online there's no issue. Why would it take so long to load on the Apple TV?
thanks.

I see this hasn't been answered yet. I've exactly the same problem and I'm not using Google DNS or OpenDNS.
My problem - I rent an SD movie from my 2nd gen Apple TV, leave it thinking it's downloading. Sit down the following evening to watch the film only to be told 'Loading... will be ready to watch in 3hrs...'. Darn. Decide, ok, I'll leave it till tomorrow night. Come the following night, sit down again to enjoy the movie, lo and behold I'm greeted this time with 'Loading... will be ready to watch in 1 hr 33 mins...'! What's going on???
I don't think this is good enough. I also own a 1st gen Apple TV and it never suffered from this - when you rented, it downloaded - none of this two day stop/start.
I read up on the Google DNS issue and I'm definitely not using it. So what's the problem?? At the moment, it pretty much makes the 2nd gen Apple TV fairly useless for me which is a real shame as I loved the old one.
Could we get an explanation of this issue or assistance on tracking the cause?
Thanks.

Cannot watch rented movie - connection not HDCP

My Toshiba 32WLT68 LCD is HDCP compliant, but the Apple TV won't let me play the HD movie I spent hours downloading because it says the connection does not support HDCP. Could it be the cheap HDMI cable I'm using, or could there be some other issue?

The specs on Toshibas web site say its HD Ready, and it defines HD Ready as being "Concerns the ability of projectors to display high-definition pictures. To meet the HD ready standard the projector must have 720p horizontal lines of pixels, HDMI or DVI with HDCP and component".
I presume from this (and the fact that web sites selling my model of TV list it as supporting HDCP) that it does support HDCP. There is no mention of HDCP in the user manual though.
Do you think it's worth buying a different HDMI cable? Mine was a cheap one from ebay - but there are many people who claim that the quality of the HDMI cable doesn't make any difference. If I'm going to have to buy a new cable, I'd rather buy a new HDMI cable than a component cable - assuming that HDMI will work.
Message was edited by: bilbo_baggins
Message was edited by: bilbo_baggins

Moving rented movies to Apple TV

I rented a movie on my IMac but when I tried to watch on my Apple tv it doen't appear. i can see the ones I've bought but not the ones I rent. How can I watch rented movies on apple tv?

Here is an article from the apple support website that might help.http://support.apple.com/kb/HT1498

How do I watch a rented movie on Apple TV

I rented a movie. Began to watch and had to stop. 15 minutes later, I went back to watch but cannot find rented movie.

A number of people have reported similar issues recently, many appear to have found a discrepancy of some kind in their account settings and making changes to these settings or simply resetting them has resolved the matter.
Check your account details are correct, check that you are using the correct details for Location, Region and Time Zone. You may want to change these settings and then change them back to see if that helps.
Also check your payment details, make sure your details are exactly how they appear on your credit card statement, you might also try changing some of those details, saving them and changing them back again.
You might also try logging out of and then back into your iTunes account (Settings > iTunes Store > Apple ID’s > Sign Out) and restarting your router. (Some have reported that after doing this, they need to check for rentals even though it may report that there aren’t any, after which rentals once again appear in the ‘movies’ feature)
Rentals should appear under their own heading in the ‘Movies’ feature, you might also check at Settings > iTunes Store > Check For Rentals.

HT1657 can I watch a rented movie on apple tv that was purchased on my phone

Can I watch a rented movie on apple tv that was purchased on my phone

I"m curious if the movie had been fully downloaded to the device before you turned on airplane mode.

Cannot watch rented movie on apple tv 1

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