Canon 300 footage crashing Premiere PRO 6 on Mac PRO

As stated above... C300 footage crashes Premiere Pro when using on my Mac Pro. It happens when you scrub through the footage.  I have done plenty of searches and everyone with a Mac Pro seems to be having the same problem. The footage also has glitches in the frames when it plays and renders.  The only solution I have found is to transcode the footage to something else, which kind of defeats the purpose of using Premiere Pro 6 in the first place.  I know this is a problem specific to the Mac Pro because my Macbook Pro does not have this issue when dealing with C300 footage.  Does anyone know of any actual solution to this other than transcoding all the footage?
Premiere Pro 6.02
Mac Pro OSX 10.8.2
2 x 2.66 6 core Intel Xeon
32GB Ram
ATI Radeon HD 5870 1024

Hello,
Because you've said you already "re-downloading":
1. Maybe you have to activate/deactivate, so please have a look there:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
2, Sometimes, we know in the meantime, the "opm.db file" is the culprit. In this case you should delete it.
3. Did you already try "uninstalling and re-installing"?
Be careful with (de)installing aso. by (de)installing by your own resources. As much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html   and follow the prescribed sequence of operations
4.If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences.
Good luck!
Hans-Günter

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