Canon 5D Mark III back screen is dead after tethered capture with Lightroom 4.3

I was successfully shooting tethered using Lightroom 4.3 (PC laptop with Windows 7) and my Canon 5D Mark III, however when I disconnected the cable I was no longer able to see anything on the back of the camera, no image playback, no menu, no live view, nothing. How do I recover the functionality of the camera's back screen. I tried removing the battery for a while, replacing the battery, taking out the memory card. Don't know how to "reset" the camera. Note the top display on the camera and the view finder display work fine, I can change settings with my dials. Was working in Manual Exposure mode, and also tried Aperture Priority. If I reconnect to the laptop I can still work in tethered mode, but after disconnecting the camera back is still dead.
Was I somehow supposed to disconnect the camera from tethered capture before disconnecting the cable?

It is probably not related to your tethering session in Lightroom. It is also unlikely to be related to the order you unplugged things. (Unless you yanked the cable and damaged some electronics).
Have you tried pulling both batteries for 30 minutes (The regular battery and the quarter-sized watch battery)? Pull those and the memory card. Unplug all cables and let it sit for a while and then replace the batteries.

Similar Messages

Images from Canon 5D Mark III not appearing super sharp in Photoshop CS6 or Lightroom 4

I have a brand new Macbook Pro with Retina Display and am running CS6, shooting with a Mark III in full resolution raw format. Focus is on in camera but when I open the images in Photoshop, they do not appear super sharp when zoomed in. Is this a display issue or a program issue or something else? In the past I can usually get the images so sharp that I can see every pore and hair.

I would try in other programs and see what they look like. Since it is same camera and PS, they should be as sharp as before. Maybe the screen, as it is the variable here?

Canon 5d mark III tethered to Lightroom 4

Any info on when canon 5d mark III will be able to worked tethered in Lightroom 4

You know Adobe needs to give money to the camera manufactures so they can have access to a special SDK's that allows ADOBE to develop software that the manufacturers are not willing to develop themselves. The ability to tether in Lightroom with my 5dMKIII is just one of the features that I am missing out on. I have a cobbled workaround, but it is lame. Capture one can tether a 5d mkIII but they have some weird stipulations, for example they cannot bring a Raw M or Raw S file into the application. The Canon SDK for the new gen of Cameras is really a tough nut to crack, so it seems. Speaking to Julieanne Kost in person she say the tethering option is not available and she does not know when it will be available. She didn't give me specifics, she did say if more customers complain about not having the feature that the Lightroom team would make it a priority. So Here goes, Dear Lightroom Team Please get your stuff together and make tethering in Lightroom 4 a top Priority!
Date: Tue, 18 Sep 2012 09:06:50 -0600
From: [email protected]
To: [email protected]
Subject: canon 5d mark III tethered to Lightroom 4
    Re: canon 5d mark III tethered to Lightroom 4
    created by ben anders in Photoshop Lightroom - View the full discussion
Any more news on this issue Adobe?? The SDK has been out for 4 months now...
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Lightroom 3, CS5 & Canon 5D Mark III Issues

I have read the product support and am I right in understanding the you need camera raw 7 to import RAW files into Lightroom with the Canon 5D Mark III? And that this is not supported with CS5? I am unable to import RAW files into Lightroom 3. I use a Mac OSX platform. Please help...

You need ACR 7.1 or LR 4.1 to open 5D M3 raws...either that or download the free DNG Converter 7.1 and convert to DNG so LR 3.x will read them.

I need to get raw plugin for Canon 5D Mark iii for CS6 the adobe website has changed and I can not find the download.. it keeps looping me back to the product download

I need to get raw plugin for Canon 5D Mark iii for CS6 the adobe website has changed and I can not find the download.. it keeps looping me back to the product download page without the raw

Which operating system are you using?
Have you tried Help>Updates from within photoshop cs6 to get either camera raw 8.3 or 8.7.1, which should enable photoshop cs6 to open the canon 5D Mark III files.
(version of camera raw depends on your operating system)
If that doesn't work try one of the following camera raw plugin installers:
Camera raw 8.7.1 plugin
https://helpx.adobe.com/x-productkb/multi/camera-raw-plug-in-installer.html
If you have windows xp or vista or mac os x snow leopard (10.6.8), then you'll have to use the camera raw 8.3 plugin installer:
https://helpx.adobe.com/x-productkb/multi/camera-raw-84-support-policy.html

Problem with ACR 7 support of Canon 5D Mark III

Just purchased LR4 with ACR7 (upgrade from LR3.6 - not happy about that either, but I am mostly over it) and tried to import photos from my Canon 5D Mark III. Import feature sees all the .CR2 files but when I try to import them it complains that it does not recognize that file format. Not happy.

Unfortunately two important cameras, the Canon 5D.3 and the Nikon D800, came out during the transition between LR3/4 and PS-CS5/6 so Adobe released beta versions of LR and ACR to help tide people over, but what gets released when is kindof messy during the transition.
A major version release requires debugging and testing so the functionality, including new camera support, must be frozen earlier as compared to mid-version camera-support releases that have minimal coding changes. ACR7-beta functionality was frozen back in February so has even less camera support than ACR6.7 beta, which confused PS-CS6-beta users as well.
Just so you’re aware, there is a bug when doing extreme adjustments in the new toning model and geometric lens-corrections have been applied, so be careful with that in the new LR4.1 RC2. Eric Chan has said the bug will be fixed in the release version of LR 4.1. The same bugs exist in the final ACR 6.7 that came out within the last week, so it is unclear what the status of a bugfix is for PS-CS5 users.
Here is a forum post with more information. Also check out the other threads people refer to with other examples of the bug:
http://forums.adobe.com/message/4380573#4380573

HELP! CANON 5D MARK III TO FCP 7- WHAT IS CORRECT COMPRESSION? LINES THROUGH VIDEO-HELP!

Hi there, so Ive just upgraded from the T2i to Canon 5D Mark III and this is the first time I'm importing footage to final cut. I have FCP 7 (Mac computer) and my video files are 1920x1080, h264 codec shot at 30 fps (29.97). Previously, when importing from the T2i, I used MPEG Streamclip to convert my video files to Apple Prores 422, and then import those compressed files into FCP 7, with field dominance being UPPER, pixels SQUARE. I never had an issue of quality loss or lines through my viewer and canvas using these settings. However, after attempting to do the same with my footage from the Mark III, I got lines through my footage. After researching a bit, I was convinced that the way to eliminate the problem was to download the 5DTORGB app for $50. This has not fixed my problem! Have tried multiple combinations of different field dominance settings and nothing is working. Is this an interlacing problem? I attempted to catch a screenshot but everytime I pause the video or take a shot, the lines do not show...I do not know what is going on! My original mov files are fine, it is only once I convert and import to final cut that they get these little lines... I am desperate for answers, please someone help!!!

Still no change....However, I did export a trial and the vid looks fine, no lines. I guess fcp is just being a little *****! It is just really frustrating me to have to work with these lines going through my clips, even if they do not appear in my exported file....I feel that there must be some hidden issue with my sequence settings....Could you possibly provide a screenshot of the appropriate sequence settings you would use to match a 1920x1080 file with 29.97 fps (already converted from h264 to apple prores 422 thru 5DTORGB) ? I know that usually it is fine to import the newly compressed prores files, and then set sequence to match clips, but since I'm having issues, maybe setting the sequence directly would help?
This is what my sequence settings look like right now, after being matched to my prores clip....
I am concerned because it shows Aspect ratio as HDTV 1080i (16:9) though you have told me my clips from the 5D should be progressive (so shouldnt it be 1080p not 1080i??) Being that there is not option in frame size for 1080p, i tried selecting the "Custom (16:9)" option, but it will not allow it...Just sets it back to 1080i......Any thoughts?

Canon 5D Mark III - underexposes

Hello,
I've noticed that my Canon 5D Mark III underexposes somewhere between 2/3 stops and one stop.
I've taken a test photo and I've attached the histogram and the exif. I photographed a white sheet of paper
Is this behaviour normal or is there a problem in the camera's metering system?
Thanks,
Catalin
Histogram
Test photo
I have also attached the full exif:
[Image]
Make = Canon
Model = Canon EOS 5D Mark III
Orientation = top/left
X Resolution = 72
Y Resolution = 72
Resolution Unit = inch
Date Time = 2014-01-20 21:16:29
Artist = Catalin Fuioaga
YCbCr Positioning = co-sited
Copyright = Catalin Fuioaga
Exif IFD Pointer = Offset: 360
GPS Info IFD Pointer = Offset: 9554
[Camera]
Exposure Time = 1/200"
F Number = F5.6
Exposure Program = Normal program
ISO Speed Ratings = 2000
8830 = 2
8832 = 2000
Exif Version = 30, 32, 33, 30
Date Time Original = 2014-01-20 21:16:29
Date Time Digitized = 2014-01-20 21:16:29
Components Configuration = YCbcr
Shutter Speed Value = 7.63 TV
Aperture Value = 5 AV
Exposure Bias Value = ±0EV
Metering Mode = Partial
Flash = Flash did not fire, compulsory flash mode
Focal Length = 105mm
Maker Note = 8152 Byte
User Comment =
Subsec Time =
Subsec Time Original =
Subsec Time Digitized =
Flashpix Version = Version 1.0
Color Space = sRGB
Exif Image Width = 2880
Exif Image Height = 1920
Interoperability IFD Pointer = Offset: 9326
Focal Plane X Resolution = 1971.253
Focal Plane Y Resolution = 1975.309
Focal Plane Resolution Unit = inch
Custom Rendered = Normal process
Exposure Mode = Auto exposure
White Balance = Manual white balance
Scene Capture Type = Normal
A430 =
A431 = 073024017512
A432 = 24/1, 105/1, 0/1, 0/1
A434 = EF24-105mm f/4L IS USM
A435 = 00001bcf3a
[GPS]
GPS Version ID = 2, 3, 0, 0
[Interoperability]
Interoperability Index = ExifR98
Interoperability Version = Version 1.0
[Thumbnail Info]
Compression = JPEG Compressed (Thumbnail)
X Resolution = 72
Y Resolution = 72
Resolution Unit = inch
JPEG Interchange Format = Offset: 11444
JPEG Interchange Format Length = Length: 3320
[Thumbnail]
Thumbnail = 160 x 120

"....Exposure Bias Value = ±0EV
Metering Mode = Partial
Flash = Flash did not fire, compulsory flash mode
Focal Length = 105mm..."
You are in partial metering mode, which is fine if you are shooting a plain white piece of paper. However most of the time I'd recommend either Evaluative instead, or if you are more accustomed to it, Center Weighted. Or use Spot Metering in some cases. Partial is sort of like a "Large Spot Metering" mode.
Evaluative has the advantage of putting extra emphasis on the area right around the active AF point, i.e. presumably around your subject. The rest of the image area is considered, too, but more weight is given to the active AF point. Center Weighted metering doesn't do this (it's sort of an "old fashioned" method of metering, but some people are accustomed to it from using older cameras.)
Do a Google search on Expose To The Right (ETTR), which is a common technique used by Canon shooters. Like hsbn mentioned above, I think Canon is a bit conservative about their metering, erring a little toward underexposure to "protect the highlights". This was a good practice back in the days of slide film, but is just the opposite of what you want to do with digital. To minimize noise in images, it's better to slightly overexpose and pull the exposure back down a little in post processing. Not a lot... just +1/3 to +2/3 stop. Here is a link to one of the better descriptions of ETTR I've seen. There are other tutorials and discussions about it other places online, so do a search if you wish.
Oh, and there was an exposure issue with the 5D III early on. The problem was a light leak near the top LCD, that would cause underexposure from additional light reaching the metering array in the viewfinder. Canon did a recall made some changes to fix the problem. Yours would have to be a very early production camera that was never fixed under the recall, to have this problem. The problem would vary, depending upon how strong light was striking the top of the camera whle shooting. Outside on a bright sunny day would cause more error than shooting indoors in low light.
Alan Myers
San Jose, Calif., USA
"Walk softly and carry a big lens."
GEAR: 5DII, 7D(x2), 50D(x3), some other cameras, various lenses & accessories
FLICKR & PRINTROOM

Canon 5d mark iii camera raw files with CS3

Hi, I recently bought a Canon 5d mark iii camera and am having difficulty viewing the raw files on my Mac. The Mac operating software is 10.5.8 and the mac doesnt have intel. Photoshop software is CS3. I have looked at various plug ins but am struggling to find one that will work. Is there no option to me other than buying a new laptop with the latest photoshop or is there a workaround? Thanks in advance for your help, Mike

Here's the bottom line:
You will never be able to open the image files from your Canon 5d mark III directly in CS3, because that camera model was first supported in Camera Raw 6.7 (which only works with CS5) and 7.1 which only works with CS6.
However, you can download the free Adobe DNG Converter 7.1 and convert your Canon raw files to raw DNGs that you can open with any version of ACR starting with ACR 2.4, which takes you all the way back to CS1. Therefore, you'll be able to open them in CS3 with no problem.
Get the latest version of the Adobe DNG Converter, it is a stand-alone application that is not tied to whatever version of Photoshop you happen to use. The current version is 7.1 and there's also a beta version 7.2RC1.
Yes, if you can afford a Canon 5D Mark III, you can afford to upgrade from CS3 to CS6 for very little money ($199 for a perpetual license) if you act fast. CS3 will be out of the upgrade loop in late December or so.
I'm one of the many to whom the prospect of buying into Adobe's subscription mode and end up paying the Adobe tribute every month for life seems nothing less than repulsive.
With that camera (a rich man's camera) is silly to be using a laptop (a beggar's machine). Get a decent desktop Mac or PC already!

Will Canon 5d Mark III Raw files work with Lightroom 3

I have just tried to upload Raw files from a Canon 5d Mark III to Lightroom 3. The file were not recognised. I believe there were some update issues but my Lightroom 3 is updated. Do I need to get Lightroom 4? I need to know urgently as I have a shoot tomorrow and will go back to my Mrk II if I can't get an update for Lightroom 3.
Message title was edited by: Brett N

LR3 DOES NOT support Canon 5D3, 1Dx, Nikon D800 or Nikon D4.
Newer cameras wont work in it, and require LR4 for RAW processing (Tethering in LR4 STILL is not supported)
However,
LR4 is massively buggy, and slow to a point where it is practically unuseable for anything other than a handful of images to edit.
Also, LR4 will not tether to the new cameras (for that, try ANY of the competing professional software, Aperture, Capture One - They work just fine)
You can, convert your 5D3 files to DMG, and then open them in LR3 that way, or you can get LR4 and deal with it's massively awful slow issues that Adobe has still not resolved 5.5 months after launch, or you can use other software.
Those are your options.

I tested my new Canon 5D Mark iii with my 85 1.2 L lens. The images look terrible! What gives?

I just purchased a new Canon 5D Mark iii body. It is replacing my 1Ds Mark ii. I tested it with my 85 1.2 L series lens. I took the RAW images into Capture One 7 to look at them. I was highly disturbed at what I saw. The quality was no where near my Canon 1Ds Mark ii. The images seemed somewhat soft even after applying a consderable amount of sharpening. They also looked flat and lifeless, even after pumping the contrast and adding Clarity. All in all they looked terrible! I must have something wrong, as I have read countless times that the new chip gives incredible results.
When first attempting to set up my camera I set it to Adobe RGB and for RAW images only. I noticed that you seemed forced into deciding on a specific "Picture Style". I left it on the default settting of "Standard". Should that effect my RAW files, or is that bypassed altogether when shooting RAW? I noticed that in "Standard" mode that some in camera sharpening was applied to the files. Is that my problem? Should that be turned down to zero, as I would normally do all my sharpening afterward either in Capture One 7 or other software. I shot all my test images with fast shutter speeds so that is not the issue. This lens is in perfect condition and has always produced incredibly sharp contrasty images. What on earth could be wrong? Any suggestions? I am a professional shooter for the last 20 years, so this is really perplexing me! Help!!!

Hi Corey,
Picture styles are ONLY applied to JPEG images or video. They are never applied to RAW. Canon will "tag" the meta-data of the image indicating picture style choices so that desktop processing software that understands those choices can apply it after-the-fact. But the point of "RAW" is that the camera will not perform any change to the image which would result in a loss of original data.
As for the soft focus... the good news there is probably nothing wrong with your camera or your lens. It probably just needs a slight focus calibration adjustment (you don't even need to send it in for this.)
The camera sensor is analogous to a movie screen. If the image is blurry... it's not the movie screen... it's the movie projector (or the focus). However... keeping with that analogy... suppose we focused the image perfectly... but then moved the project a foot closer to the screen. The result would be a slightly out-of-focus image even though there is actually nothing wrong with the projector.
The phase detect focus sensors are on the floor of your camera. When the reflex mirror is down, some light is bounced down into those sensors to focus the image. The distance to the AF sensors vs. the distance to the real sensor is supposed to be calibrated to match... but it's actually possible for the AF sensors to think the image is focused when it's really slightly out of focus on the sensor. For this reason, your camera has auto-focus micro-adjustment capability -- in other words this is something you can test and tune yourself. The REASON you might do it yourself is because it turns out it can be different for every lens (even two EF 85mm f/1.2L lenses in a row might have slightly different focus). This adjustment is only available on the mid-range and pro bodies -- it's part of the reason you buy a premium body. The camera can actually remember the AF adjustment for each lens uniquely.
See this article: http://www.lensrentals.com/blog/2008/12/this-lens-is-soft-and-other-myths
Or this article: http://www.luminous-landscape.com/essays/are_your_pictures_out_of_focus.shtml
BTW, to test the lens, I'd suggest getting a focus calibration target. You want controlled conditions when you do this -- don't shoot typical everday subjects because it wont be precise enough.
I use a DataColor Spyder "LensCal". The LensAlign products are also popular.
Tim Campbell
5D II, 5D III, 60Da

Canon 5D Mark iii dropped frames

I have had dropped frame issues with my Canon 5D Mark iii on playback in the camera. I just bougth it so I sent it back and the second one was doing the same thing not as bad. I tried 4 different SD card all 32 gb 44 MB/s. For the third camera I will be getting I bought a 32 gb SD card and 95 MB/s to see if that makes a difference. I called Cannon to sk them what the problem could be and they said it could be the card or it could be the 24-105 mm lens IS and try shotting the video witht he IS off and then on. I was also told there is no way it could be the lens it's either the cameras or the card. I am getting really frustrated as to why this keeps happening. I am also shooting in 24 fps and 30 fps. The last camera was dropping frames and overheating and the joystick was difficult to use and only worked every so often. Has anyone else had any of these issues?

Hi WC!
Thanks for posting on the forum.
It is very likely that the issue is with the cards you have tried and not the camera.
You mentioned that you were going to try a faster card.
Were you able to do so yet?
If so, how did the faster card perform?
Do you experience the same issue when recording to a high-speed CF card instead of an SD card?
If this is a time sensitive-matter, additional support options are available at Contact Us.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Intermittent power problem Canon 5D Mark iii

My Canon 5D Mark iii (2 years old) has an intermittent power problem, as described below. It may simply be a question of cleaning the terminals that the battery connects to. I haven’t tried since I can’t reach them at the bottom of the battery compartment.
Details as follows:
this is a recent problem in the last 3 weeks
the problem occurs with all three Canon batteries that I use
from time to time when the power is on, the camera suddenly loses all power and displays an “empty” battery image
sometimes it happens of its own accord while no demand is being placed on the camera
but more usually it occurs at the moment of focusing (I use back focus on the * button)
it is often fixed by turning the power off and then on again. This fixes it half the time
it is always fixed by turning the power off, removing and then re-inserting the battery
needless to say this is very annoying!
Since coming back from a trip, while transferring images from the camera to my computer, I noticed that the (almost) full battery started showing “empty”.
The transfer was completed successfully, and when the camera was disconnected from the computer, the battery showed that it had lots of charge left. Very puzzling!

It sounds like either the battery terminals aren't getting a solid contact or there's a fault (something loose or grounding out) inside the camera. But if something were genuinely loose or grounding out inside the camera, then power cycling or even re-inserting batteries would probably not fix it -- which makes me suspect it's still something outside the camera.
Are any of the batteries new, or are they all about the same age as the camera?
Batteries only last a few years but it'll depend on how they were used. In other words if all three were used about the same and enough charge cycles to be at the end of their reliable life... it might be time to replace them.
It's difficult for the internal battery terminals to get dirty unless the battery itself had something on the battery iteself when you inserted it. You can try a bit of denatured alcohol on a cotton swap to reach in and clean the terminals. Also, inspect the batteries to make sure they're all clean.
Tim Campbell
5D II, 5D III, 60Da

Premiere hangs randomly when loading media from Canon 5D Mark III

Premiere 5.5.0 hangs when loading media. When I drag like 20 files from explorer to Premiere, it loads some files, but at a random point it stops loading and freezes. I loaded every file manually by using ctrl-I within Premiere and saving regularly. After loading a random number of files (anywhere between 1 and 7) it freezes. I managed to get all the files into the project. Now when I try to open the project, it freezes randomly while loading the media. I copied the project and when I open the new one, it opens normal and asks where the media is. When I locate it... same problem, anywhere during loading it might freeze. When I cancel it, I can manually link every media file back, with the random risk of freezing.
I reinstalled Quicktime without any improvement.
I reinstalled Premiere without improvement.
In old projects sometimes random media-files are not linked. Sometimes I can link them succefully. Sometimes it freezes when I try to link them.
As far as I can tell this only happens to .mov files and not other types of media-files.
Sometimes when I have been working on a project succesfully, Premiere still freezes when I close it.
UPDATE
I found out that this only concerned movies from my Canon 5d Mark III. I searched if other people had the same problem and found this thread: http://forums.creativecow.net/thread/3/923736
The solution is to rename the extensions from .mov into .mpg.
This solves the issue...

danielschweinert wrote:
Does somebody else has this problem?
Yup: I heard about it just today, in fact. An FCP user was trying to get Cinema Tools to conform 24fps footage from a Mk II and Mk III to 25. No problems with the Mk II footage, but no luck with the Mk III footage.
Now, it could be just coincidence. But if you don't believe in coincidence, you might think that there's something screwy with Canon's new codecs for the Mk III. "Screwy" is a highly technical term, by the way.

Faulty Canon 5d mark iii

Purchased a Canon 5d mark iii just under a year ago. The Camera developed a fault about a month ago. Would not communicate with the flash( photos over exposed ) and two vertical lines on the pictures. I bought it via the net. Sent it back to them. They had it nearly three weeks and sent it back to me with the same fault. It is now back with them. I have no faith in their "repair " department or the camera and am pushing for a replacement. Other "canon approved" service centres have not come across this fault and I doubt very much if these clowns can fix it. Any advice appreciated

Canon makes a Speedlite 430EX II -- is that the flash? If so, the flash would be fully E-TTL II compatible (it wont have any problems understanding the communication.) I was more wondering if this was a third party that claimed E-TTL compatibility, but didn't do a good job with the implementation. As for the verticle lines, it might help to see a sample image with them -- especially when you indicate that you get them even if you do not use the flash. Also, what image type are you saving... are these RAW, mRAW, sRAW, or JPEG (size & compression level)? Does changing the image mode change the lines? Do you format your memory cards? If so, do you do this in camera or on the computer? (Note: Always format in-camera (never on the computer) and make sure you check the option box to do a "low level" format the first time you format it (you don't need to do "low level" every time, but you should do it at least once with each new card.)) Do you see the lines only on the rear LCD display of the camera, on your computer after import, or both? (e.g. if the LCD has a couple of failed columns you might see it on the LCD -- even if the sensor is fine and the images are fine once they are imported onto the computer. That would indicate a need to service/replace the LCD, but not the whole camera.) If the lines are only visible on the computer (but not on camera display) then what software are you using to import and view the images (Canon software, Adobe software, or something else?)

Canon 5D Mark III back screen is dead after tethered capture with Lightroom 4.3

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