Canon 5D Mark III wont power up

I just brought home my brand new 5D Mk III, charged the battery up, mounted the lens (24-105), inserted the CF card and then the battery. Switched it on and no sign of life at all. Removed the battery, lens and CF card and then re-installed the battery. No sign of life. Totally black display, nothing in the viewfinder.
I'm not new to Canon DSL's but this is my first 5D. Is there some new camera magic trick or is the trick on me?

Well, put the battery back on the charger and it started over - one slow flash. A few hours later it was up to solid green.
Now it powers up! Hmmm... I don't know what to make of that. For now I will enjoy and keep a watch on it.

Similar Messages

Intermittent power problem Canon 5D Mark iii

My Canon 5D Mark iii (2 years old) has an intermittent power problem, as described below. It may simply be a question of cleaning the terminals that the battery connects to. I haven’t tried since I can’t reach them at the bottom of the battery compartment.
Details as follows:
this is a recent problem in the last 3 weeks
the problem occurs with all three Canon batteries that I use
from time to time when the power is on, the camera suddenly loses all power and displays an “empty” battery image
sometimes it happens of its own accord while no demand is being placed on the camera
but more usually it occurs at the moment of focusing (I use back focus on the * button)
it is often fixed by turning the power off and then on again. This fixes it half the time
it is always fixed by turning the power off, removing and then re-inserting the battery
needless to say this is very annoying!
Since coming back from a trip, while transferring images from the camera to my computer, I noticed that the (almost) full battery started showing “empty”.
The transfer was completed successfully, and when the camera was disconnected from the computer, the battery showed that it had lots of charge left. Very puzzling!

It sounds like either the battery terminals aren't getting a solid contact or there's a fault (something loose or grounding out) inside the camera. But if something were genuinely loose or grounding out inside the camera, then power cycling or even re-inserting batteries would probably not fix it -- which makes me suspect it's still something outside the camera.
Are any of the batteries new, or are they all about the same age as the camera?
Batteries only last a few years but it'll depend on how they were used. In other words if all three were used about the same and enough charge cycles to be at the end of their reliable life... it might be time to replace them.
It's difficult for the internal battery terminals to get dirty unless the battery itself had something on the battery iteself when you inserted it. You can try a bit of denatured alcohol on a cotton swap to reach in and clean the terminals. Also, inspect the batteries to make sure they're all clean.
Tim Campbell
5D II, 5D III, 60Da

I just bought the canon 5d mark iii and my photoshop elements 10 wont read my raw files. I want to buy photoshop elements 13...is this compatible with my new camera?

I just bought the canon 5d mark iii and my photoshop elements 10 won't read my raw files. I want to buy photoshop elements 13 but want to make sure my camera is compatible with it first. Thank you for your help!

Photoshop elements 10 should be able to open those files if you update to camera raw 6.7
Which operating system are you using?
windows
Adobe - Photoshop Elements : For Windows : Camera Raw 6.7 update for Elements 10
mac
Adobe - Photoshop Elements : For Macintosh : Camera Raw 6.7 update for Elements 10
Also, photoshop elements 13 will open those files as well.

My lightroom wont upload my images from my canon 5D Mark III

Im not sure which firmware update to use to fix this. Any help please. Thanks.

That message is correct. Version 3.6 is the latest version of Lightroom 3 so there are no updates to that version.
However that's not the whole story. You need to pay to upgrade (not update) Lightroom to version 4 or 5.
The Canon 5D Mark III was first supported in Lightroom 4.1. That camera will never be supported in Lightroom 3.
Camera Raw plug-in | Supported cameras
So you need at least version 4.1 but Adobe only sells version 5.
So your best bet is to pay to upgrade to Lightroom 5.7 so you can open 5D Mark III Raw files directly into Lightroom.
FREE ALTERNATIVE
Or, you can download the free Adobe DNG converter, convert all 5D Mark III Raw files to DNG format then edit the DNGs in Lightroom 3.6.
Photoshop Help | Digital Negative (DNG)

Will Canon 5d Mark III Raw files work with Lightroom 3

I have just tried to upload Raw files from a Canon 5d Mark III to Lightroom 3. The file were not recognised. I believe there were some update issues but my Lightroom 3 is updated. Do I need to get Lightroom 4? I need to know urgently as I have a shoot tomorrow and will go back to my Mrk II if I can't get an update for Lightroom 3.
Message title was edited by: Brett N

LR3 DOES NOT support Canon 5D3, 1Dx, Nikon D800 or Nikon D4.
Newer cameras wont work in it, and require LR4 for RAW processing (Tethering in LR4 STILL is not supported)
However,
LR4 is massively buggy, and slow to a point where it is practically unuseable for anything other than a handful of images to edit.
Also, LR4 will not tether to the new cameras (for that, try ANY of the competing professional software, Aperture, Capture One - They work just fine)
You can, convert your 5D3 files to DMG, and then open them in LR3 that way, or you can get LR4 and deal with it's massively awful slow issues that Adobe has still not resolved 5.5 months after launch, or you can use other software.
Those are your options.

I tested my new Canon 5D Mark iii with my 85 1.2 L lens. The images look terrible! What gives?

I just purchased a new Canon 5D Mark iii body. It is replacing my 1Ds Mark ii. I tested it with my 85 1.2 L series lens. I took the RAW images into Capture One 7 to look at them. I was highly disturbed at what I saw. The quality was no where near my Canon 1Ds Mark ii. The images seemed somewhat soft even after applying a consderable amount of sharpening. They also looked flat and lifeless, even after pumping the contrast and adding Clarity. All in all they looked terrible! I must have something wrong, as I have read countless times that the new chip gives incredible results.
When first attempting to set up my camera I set it to Adobe RGB and for RAW images only. I noticed that you seemed forced into deciding on a specific "Picture Style". I left it on the default settting of "Standard". Should that effect my RAW files, or is that bypassed altogether when shooting RAW? I noticed that in "Standard" mode that some in camera sharpening was applied to the files. Is that my problem? Should that be turned down to zero, as I would normally do all my sharpening afterward either in Capture One 7 or other software. I shot all my test images with fast shutter speeds so that is not the issue. This lens is in perfect condition and has always produced incredibly sharp contrasty images. What on earth could be wrong? Any suggestions? I am a professional shooter for the last 20 years, so this is really perplexing me! Help!!!

Hi Corey,
Picture styles are ONLY applied to JPEG images or video. They are never applied to RAW. Canon will "tag" the meta-data of the image indicating picture style choices so that desktop processing software that understands those choices can apply it after-the-fact. But the point of "RAW" is that the camera will not perform any change to the image which would result in a loss of original data.
As for the soft focus... the good news there is probably nothing wrong with your camera or your lens. It probably just needs a slight focus calibration adjustment (you don't even need to send it in for this.)
The camera sensor is analogous to a movie screen. If the image is blurry... it's not the movie screen... it's the movie projector (or the focus). However... keeping with that analogy... suppose we focused the image perfectly... but then moved the project a foot closer to the screen. The result would be a slightly out-of-focus image even though there is actually nothing wrong with the projector.
The phase detect focus sensors are on the floor of your camera. When the reflex mirror is down, some light is bounced down into those sensors to focus the image. The distance to the AF sensors vs. the distance to the real sensor is supposed to be calibrated to match... but it's actually possible for the AF sensors to think the image is focused when it's really slightly out of focus on the sensor. For this reason, your camera has auto-focus micro-adjustment capability -- in other words this is something you can test and tune yourself. The REASON you might do it yourself is because it turns out it can be different for every lens (even two EF 85mm f/1.2L lenses in a row might have slightly different focus). This adjustment is only available on the mid-range and pro bodies -- it's part of the reason you buy a premium body. The camera can actually remember the AF adjustment for each lens uniquely.
See this article: http://www.lensrentals.com/blog/2008/12/this-lens-is-soft-and-other-myths
Or this article: http://www.luminous-landscape.com/essays/are_your_pictures_out_of_focus.shtml
BTW, to test the lens, I'd suggest getting a focus calibration target. You want controlled conditions when you do this -- don't shoot typical everday subjects because it wont be precise enough.
I use a DataColor Spyder "LensCal". The LensAlign products are also popular.
Tim Campbell
5D II, 5D III, 60Da

Canon 5d Mark III and Lightroom 4.3 tethered shooting issues.

I bought a new Canon 5d Mark III and upgraded my lightroom to 4.3. I have been having issues shooting tehtered. I'll shoot and get some frames coming in and when I start plugging away the program bar will spin and I'll only get a few grey frames and it just kind of freezes. I don't know what to do.

LR4.3 was supposed to improve Lightroom's built-in tethering, but in my experience it still has some reliability problems - especialy in recovering from broken connections (not just unplugging USB but also if the camera loses power by sleeping or when changing a memory card).
Sorry if some of this is basic info, but I'd recommend you try a different USB cable - the cable end that connects to the camera is easilly damaged in a way that makes a connection possible, but unstable (I strongly recommend finding a cable with a 90 degree downward bend at the camera plug). Also, we often have to send a camera body in to have the USB port serviced. Canon has begun to provide a small rubber boot to reinforce the USB connection at the port, but they won't sell the part outside of a repair service. Be sure to use some kind of stress-relief for the cable at the camera. Tethertools sells one, but I've made mine DIY with a little string and a small binder clip... nearly free. Finally, be sure your cable is less than about 15 feet. If you need to go longer, I've successfully tethered with two cheap powered repeaters from Monoprice, but no single link should be over 15 feet.
Oh yeah, also set your camera to not sleep for a long time.
Beyond all that, is using EOS Utility for capture and LR Auto-import a viable option for you? It works very well for me. I use the Apple "Image Capture" app to tell my system to launch EOS Utility whenever the camera is connected - and set EOS Utility to launch into remote capture/camera control mode. It's very stable and recovers from disconnects or camera power loss and the remote camera control/live view can be pretty handy.
Another plus is that if you do need to disconnect USB and shoot to card, you can just copy new images from the card to your watched folder and they are imported to Lightroom with the same settings and location.
The only downsides for me is that there is no way to have a crop apply to new images using auto import -- and I have to re-save my develop preset each time I make a change. Using the "Same as Previous" option under develop settings in native tethering is so great for this and I'd love to see a similar option added to auto import.
Hope this helps.
-Andy

Faulty Canon 5d mark iii

Purchased a Canon 5d mark iii just under a year ago. The Camera developed a fault about a month ago. Would not communicate with the flash( photos over exposed ) and two vertical lines on the pictures. I bought it via the net. Sent it back to them. They had it nearly three weeks and sent it back to me with the same fault. It is now back with them. I have no faith in their "repair " department or the camera and am pushing for a replacement. Other "canon approved" service centres have not come across this fault and I doubt very much if these clowns can fix it. Any advice appreciated

Canon makes a Speedlite 430EX II -- is that the flash? If so, the flash would be fully E-TTL II compatible (it wont have any problems understanding the communication.) I was more wondering if this was a third party that claimed E-TTL compatibility, but didn't do a good job with the implementation. As for the verticle lines, it might help to see a sample image with them -- especially when you indicate that you get them even if you do not use the flash. Also, what image type are you saving... are these RAW, mRAW, sRAW, or JPEG (size & compression level)? Does changing the image mode change the lines? Do you format your memory cards? If so, do you do this in camera or on the computer? (Note: Always format in-camera (never on the computer) and make sure you check the option box to do a "low level" format the first time you format it (you don't need to do "low level" every time, but you should do it at least once with each new card.)) Do you see the lines only on the rear LCD display of the camera, on your computer after import, or both? (e.g. if the LCD has a couple of failed columns you might see it on the LCD -- even if the sensor is fine and the images are fine once they are imported onto the computer. That would indicate a need to service/replace the LCD, but not the whole camera.) If the lines are only visible on the computer (but not on camera display) then what software are you using to import and view the images (Canon software, Adobe software, or something else?)

Does PSE11 show HDR exif data for a Canon 5D Mark III?

I have taken some pictures with the HDR feature on my Canon 5D Mark III. The HDR image that the camera creates does not show that it was created using the camera's HDR feature when viewed with PSE11. The Canon Software that came with my camera is ImageBrowserEX 1.4.0 and it shows these data: HDR Shooting Enable, Adjust dynamic range +-2, HDR Effect Natural, Auto Image Align Enable. Is there a way to show the HDR exif in PSE11? Thanks, Anne

Thanks -- I should have mentioned in my original question that I had already looked at File>Info. The usual stuff is there but nothing about the image being created from the HDR camera function, or at least that I could see. I went through all the tabs including Advanced and just don't see it. I will try to figure out how to ask Adobe Technical Support and how to request that they get that info included if it's not there. Anne

When will finder show a thumbnail or preview of the raw file images from the Canon 5d mark iii?

I am wondering if anyone has an update on when finder will show a thumbnail for the raw files from the Canon 5d mark III? I've done all the updates possible and nothing has changed, I can't do a quick preview either, it just shows the extension image, not the actual image taken. (The symbol for crw).

I had the same problem for a Canon EOS-1D X and finally got around it by viewing the images in Adobe Bridge. Worked beautifully!

Camera Raw 7 does not recognize Canon 5D Mark III RAW files

Hello,
I have Adobe Creative Cloud installed and I use Adobe Photoshop CS6 with Camera Raw 7. Photoshop nur Bridge CS6 do not recognize the RAW files from the Canon 5D Mark III, though it says on the Adobe support site that the camera is supported since Camera Raw 6.7
When I try to open the .cr2-File I get the message "Photoshop cannot open the file".
I use Win7 (64 Bit).
Any help?
Thanks in advance,
Robert

Hi Robert,
Its a known issue as the PS CS 6 was launched with ACR 7 however the support in Photoshop CS 6 would come with ACR 7.1 update which will be live soon.
You are completely right in saying that Canon 5D Mark III was supported in ACR 6.7 but it was only intended for >PS CS 5 & 5.1.
In the meanwhile if you want you can download the RC version of ACR 7.1 from labs.adobe.com.
Thanks
Mandhir

Not able to open raw files from my CAnon 5D mark III in PS CS6!

I have camera raw 8.6 installed and am running photoshop cs 6.0. All of a suddened photoshop will not open raw pictures that were shot on a CAnon 5D mark III. Any ideas on what could be the problem. The pictures do open in light room.
Thanks
Bruce

What exactly happens when you try to open raw files from Canon 5D Mark III in PS CS6. Do you get any error message? An error screenshot would help.
Make sure your PS CS6 is up-to-date from Help > Updates.
Restart the machine and retry.
~ Arpit

Having issues opening raw files from Canon 5D Mark iii in Photoshop CS5

I cannot open RAW files from a Canon 5D Mark III in Photoshop CS5. I get an error saying "
Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw.
Please visit the Camera Raw help documentation for additional information."
Documentation seems to be no help.
Any ideas?

You can download the updates manually and try to install them Adobe - Photoshop : For Macintosh
If you can not get CS5 updated you may want to consider Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
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1 (800) 833-6687Adobe Systems, Customer service

How to import Raw files from the Canon 5D Mark III into PSE12? [was: cr2]

I have Photoshop Elements 12 and I can't import Canon 5D Mark III CR2 files.

Not sure what you mean by view the photos? Are they showing in the camera raw dialog when you choose a CR2 file from the menu in expert mode:
File >> Open
What computer and operating system are you using?
Can you try shooting a couple of new CR2 files and then put them into a folder on your hard drive rather than the external drive. Can you import from that location using the Organizer menu:
File >> Get photos & Videos >> From Files & Folders

PS5 will not open camera raw pictures...all made with Canon 5D Mark III and Canon 5D Mark II

PS5 will not open Camera Raw Pictures made with Canon 5D Mark III

What version of camera raw do you have? You should have at least 6.7 for PS to open Canon 5D Mark III raw images.

Canon 5D Mark III wont power up

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