Canon 5DII RAW+jpeg does not download

Question

When I select RAW+jpeg quality only 2 jpegs download. I am using PhotoShop Elements 7 and there has never been a problem until Canon Irvine updated the firmware. I don't in anyway blame the firmware update but what do I do now to get 1 RAW file and 1 jpeg file?
I have also updated the Adobe RAW plugin software.
Bob  AZ

Answer 1

Check what version of ACR you are using. It may no longer be compatible with the latest firmware in the camera.
Element 7 dates from Fall 2008, is based upon Photoshop CS4, and Adobe only updates their older versions to a point. Then you have to upgrade to a newer version.
Elements 7 can use up to ACR 5.6. The current Elements 11 uses ACR 7.2. 
According to Adobe, 5DII requires ACR 5.2 or later. However, it's possible the firmware update to the 5DII (2.1.2, released Feb. 2012) made changes that now require something later than ACR 5.6, which would necessitate upgrading your version of Elements. 
This happened to me back when I went from 30D to 50D... First I found I needed to update Photoshop. Then I found that I needed to update my computer's operating system in order to use the newer version of Photoshop. In the end, I bought a whole new computer because the newer OS and Photoshop would have seriously bogged down on the old computer! That was one expensive camera upgrade!
You have alternatives.
For one thing, you don't have to download via Elements. You should be able to see the image files on the memory card in Windows Explorer (or the Mac equivalent, if you're not a Win PC user). In Explorer you'll see the file listed, but will not be able to see actual thumbnails of the CR2 files... Unless you install a codec that allows it. If using a 32 bit operating system, there's a free Canon codec. If using a 64 bit OS, you'll need to go with a third party codec  that might cost a few dollars (I'm using one that's called FastPictureViewer, which cost me $15 US per computer if memory serves... this has the advantage of allowing me to view not only Canon RAW file previews and thumbnails, but also many other camera manufacturers' proprietary RAW formats). This is just a convenience, really, being able to see the RAW file as a thumbnail and preview it in Windows, prior to converting it.
With or without the codec installed, you can simply use Explorer (or the Mac equiv.) to drag and drop, move or copy the image files to a folder on your computer, bypassing Elements entirely.  This is at least as fast, might be even faster.. But doesn't allow you to do some other things with the files during the download, such as renaming or adding copyright info. I do this all the time, since I am often downloading multiple memory cards and busy with my RAW conversion software getting started on editing the images already downloaded.
Once the CR2s are on your computer, you still have the same problem being unable to view and open the CR2 files in your older version of Elements.
You could convert them to DNGs. There's a free DNG converter available for download from Adobe. The DNGs should work fine in Elements 7 (and have an added, modest advantage that they don't need the small "sidecar" file to save conversion data, like other types of RAW files do).
Or, once the CR2s are on your computer, you could use a different program for the conversions. There are several freeware RAW converters available (GIMP, for example). I haven't used any of them recently, so can't really recommend one over the others.
Or just spend around $100 for a new copy of Elements 11 and be fully up to date with that software, able to continue downloading via Elements if you wish, and have some of the newer tools that have been added in more recent versions of the software. I saw a big improvement in noise reduction quality, for example, going from Photoshop CS4 to CS5 (Elements 7 is based upon CS4). I don't use Elements (I use Lightroom and Photoshop), but am sure there are other improvements you might find worthwhile, too.
Alan Myers
San Jose, Calif., USA
"Walk softly and carry a big lens."
GEAR: 5DII, 7D(x2), 50D(x3), some other cameras, various lenses & accessories
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