Canon 7d mark II raw files open error

Photoshop elements 12 will not open the canon 7d mark II raw files, from what I read elements are not going to upgrade there camera profiles anymore, so anything new your just out of luck?  The support people have no clue.

Faq:
FAQ: Will Photoshop Elements work with my camera, or Why won't my raw files open?
more specifically:
Camera Raw plug-in | Supported cameras
in which you find that your camera requires the ACR 8.7 version
Camera Raw-compatible Adobe applications
in which you see that PSE12 can't, and that PS13 can with an update.
So what solution, since Adobe does not upgrade older versions? It's the free Adobe DNGconverter:
Use the latest version of the free DNG Converter (for Macintosh or Windows)
You can convert your files to the universaly compatible DNG format (the files will work with any version of the Camera Raw plug-in). See In depth : Digital Negative (DNG) for more information.
This standalone utility lets you batch convert whole folders of raw files to the DNG raw format that your PSE12 can read.
jazyjlb1 a écrit:
...  The support people have no clue.

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