Canon HF100 Premiere Pro CS6

Hello there. We're a Media and Film department in a UK school, and, having just upgraded to Premiere Pro CS6 from Final Cut Express, we are experiencing difficulties importing footage from our Canon HF100 cameras. We are using OSX 10.8.5. If there is a specific preset that needs to be used, or if the answer is elsewhere on these forums, we'd really appreciate a pointer!
We can work around this using iSkySoft, but it would obviously be more convenient to be able to import directly from the cameras.
It would also be useful to know which cameras other folk are using, for when we need to replace our hardware.
Cheers,
Glyn Evans,
St Bartholomew's School, Newbury

Glyn.R.Evans,
Welcome to Adobe forums. Please check the below link to clarify your doubts.
http://help.adobe.com/en_US/premierepro/cs/using/WS3E67AF4C-B2A2-4f04-90B4-F8CCFB74B144.ht ml#WSd79b3ca3b623cac941d41a681247d1f35a4-7fff
Regards,
Vinay

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Premiere Pro CS6 serious error has occurred, crash troubleshooting

ERROR MESSAGE: Sorry, a serious error has occurred that requires Adobe Premiere to shut down. We will attempt to save your current project
Problem: Starting last night Premiere would crash with this error message. This has been happening increasingly more over the past couple weeks, but starting last night and today - it has happened so much that I cannot get more than 5 minutes of work done without it crashing. It has happened on saves, renders, playback, switching active timelines, removing the mojo effect from a clip, and while sitting dormant. I’ve had the computer less than a year and hope that it is not a serious problem with my RAM or graphics card.
Using Premiere Pro CS6 - subscription based with latest update installed
SPECS:
MacBook Pro Retina, Mid 2012
Processor: 2.6 GHz Intel Core i7
Memory: 8 GB 1600 MHz DDR3
Graphics: NVIDIA GeForce GT 650 M 1024 MB
Software: OS X 10.9.1 (updated after problem started)
(nothing external from factory setup in terms of hardware)
Use an External USB 3.0 7200 RPM drive from OWC for project files
Use an External Seagate 3 TB drive for media storage
Using all DSLR footage from Canon 6D, Canon 5D mk II, and Canon 60D and audio from external recorders (.mov, .WAV, .wav files)
Third-party effects or codecs: Use Pluraleyes 3.0 and Mojo color from Red Giant
I realize this is a general error message and there are several forums posted from mostly more than 5 months ago. I cannot seem to find an answer that will help me. Here is what I have already tried:
1. updated to Maverick
2. checked for updates for Adobe software
3. Cleared the Media Cache
4. Switched from CUDA to software only
5. Updated CUDA and switched back to CUDA in premiere
6. Held SHIFT while starting up (nothing seems to happen or pop up on screen at least)
Next:
—Going to uninstall Premiere and reinstall.
Any suggestions or possible fixes are great appreciated. What should my next step be?

UPDATE:
STEP 1:
Uninstalled and reinstalled Premiere - worked without crashing for the longest time since yesterday. After 1 hour of running - it crashed once again with same error message and same report (see below).
Same as before:
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
STEP 2:
--Updated the RED GIANT plugin "mojo" (minor coloring software)
This worked for less than 10 mintues and then crashed again - but this time with different exeception details (I'm not sure what these mean)
Crashed Thread: 2
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
*** CFRelease() called with NULL ***
STEP 3:
Going off of the idea that it may be the plugin causing the issue (since it needed to be updated) I went into the project and deleted all of the files containing this effect in this project file (note: i have used this for 10+ projects on this computer with no trouble).
I thought it was fixed, from about 8:00 PM - 11:45 PM no crash - then as I was playing back clips - crashed again.
I have been loosely following these guidelines: http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
I am not sure where to go from here - should I continue into the "advanced troubleshooting" even though I'm not sure if any of these things are related.
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--I already removed MOJO effects thinking that could be the issue from the last files that were
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I have sent 5+ reports to Adobe on the crash. Any feedback into this is much appreciated.

Premiere Pro CS6 and Media Encoder CS6 Color shift on export

Hello,
I am working on an early 2008 Mac Pro with 2 X 3.2 GHz Quad Core Intel Xeon Processors 32 GB of RAM a NVIDIA GeForce 8800 GT 512 MB Graphics Card and I am running OS X 10.8.2.
I have the updated Version of Adobe Premiere Pro CS6 and Media Encoder CS6 through the awesome Subscription program that Adobe has started.
My footage is shot with the Canon 1D Mark IV shot 1920X1080 at 24 FPS
I am importing the camera files and then exporting them after I cut them up in to Quicktime Pro Res 422 HQ files
With the technical explination out of the way here is my problem. I have color right from the camera files that I like. and with out doing any thing to change the color I export the footage and get a dramatic color shift. The exported file looks desaturated and slightly green.
I have tried using Media Encoder CS6 to export my footage and that has the same result.
I started my career as a photographic retoucher and use photoshop and light room constantly so I am pretty confident that i know color. I also calibrate my Lacie 526 and Lacie 324i montiors monthly as well as have a sensor that will slightly shift the profile depending on the time of day.
I have attached three screen shots that show the color shift exactly. Now what I need is a solution. What I am not seeing is color settings for Premiere. I am totally open to any suggestions on what I might be doing incorrectly.
Ben

Benjamin Peterson wrote:
I started my career as a photographic retoucher and use photoshop and light room constantly so I am pretty confident that i know color. I also calibrate my Lacie 526 and Lacie 324i montiors monthly as well as have a sensor that will slightly shift the profile depending on the time of day.
I've been doing this for a few years now, and have come to some conclusions. Basically, the difference between still photography and video is like the difference between playing the trumpet and the sax. What you bring to the sax from playing trumpet is your ability to read music, what you know about composition, blending while playint with others, ect. But playing trumpet tells you nothing about how to physically play a sax. So it is with still photography and video.
For starters, your carefully calibrated computer monitor is just that, a computer monitor. It doesn't display the correct working space for video. What you need for WYSIWYG in video is a monitor that can show you the Rec.709 working space. Rec.709 has a different gamut, a different gamma, probably a different white point (D65), different phosphor colors, etc., etc., etc. Enought differences that it's difficult to make a computer monitor that can successfully display Rec.709. Yet there are a couple of computer monitors that can do this (a few Eizos, one HP). The vast majority of people doing serious color correction work in video use a production monitor for just this reason.
But a production monitor isn't enough. You also have to make sure that the signals you're sending the production monitor are correct. There's a sub-industry making signal converters for signals from NLE video cards (usually RGB based) -> signals for production monitors (usually YUV based).
That said, it is certainly possible to get a very good match between your NLE suite and a DVD / BD as displayed on an HDTV. But it's not as simple or easy as a calibrtated computer monitor for still photography use.
This is probably part of your problem. But Quicktime is probably the root of it. Quicktime is, well, I guess the polite way of saying it is that Quicktime is problematic. It gives all kinds of problems. Most people have abandoned it. You should too.

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Hi
I am currently importing HD footage off a DSLR Canon 60D (h.264) into an old macbook with PP CS4. I have to render every bit of footage before I can view it without juddering. Every time I add a transition or title etc, I have to render again to view it cleanly.
It's time to upgrade.
I'd like an iMac. I know the cost arguments, but I am not interested in buying a PC. An iMac is cheaper than a MacBook Pro, and I'd like the extra screen space.
But I'm getting confused about what will actually happen if I try and work Premiere Pro CS6 on an iMac.
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2.Does it mean I would only lose out on the GPU processing? With my DSLR footage, will I be able to watch it, judder free, without having to render it first?
3.If it does still fundamentally work, at what point would it start to falter? How much would I have to have going on in a project for it to need the power of the merucry playback engine?
4.Does anyone know IF a new iMac came out in the next two months, would it likely have the 1GB VRAM or would Adobe offer an update so that it worked with whatever the new iMac had. (eg the current top end iMac has AMD Radeon HD 6970M with 1GB, yet is not supported by CS6 - why?)
Finally, why do Apple and Adobe have to make this so difficult?
Many thanks for anyone's help.

nepmedia wrote:
We need to make CS6 compatible with AMD 6970M, on an IMAC, thats all there is to it. Any ideas?
You could do some experimentation and see if the OpenCL text file works the same way as the CUDA text file. I'm betting it does, but I have no direct experience. I think it's worth looking into tho...
Open a new Finder window and navigate to the Adobe Premiere Pro CS6 folder.
Right-click on the Adobe Premiere Pro CS6.app icon, and chose "Show Contents" from the menu.
A new window will pop open; open the Contents folder.
Double-click on the file named: opencl_supported_cards.txt. If it asks you what application to use to open it, select TextEdit.
Now... be VERY CAREFUL what you type here. Add a new line to the file and on it: ATI Radeon HD 6790M
That's it. COMMAND-S to save the file, COMMAND-W to close the file, and COMMAND-Q to quit TextEdit.
Alternatively, if you're comfortable in the UNIX environment like I am, open a Terminal.app window and do the following:
cd /Applications/Adobe\ Premiere\ Pro\ CS6/Adobe\ Premiere\ Pro\ CS6.app/Contents
sudo vi opencl_supported_cards.txt
Perform the above edit in vi, then save and close the file.
Start Premiere Pro back up and see if you have MPE available in hardware mode. Bear in mind: you're not going to be supported by Adobe if any issues pop up due to MPE stuff... this is an aftermarket "modification" to your software.
jas

How does Sony Vegas Pro 12 compare to Premiere Pro CS6?

About 2 months ago, I purchased Premiere Pro CS6 retail box version from Best Buy. With everything going to the CC, I can't get upgrades unless I join the CC. This is NOT something I want to do! I would like to know if the chroma keying and image stabilization in Sony Vegas pro 12 are just as good or similar to Premiere Pro? I already read about how to transfer the product license on the Adobe website. If I decide to make the switch, I will list my Premiere Pro on Ebay. Another reason why I may want to get Vegas Pro is because I found out about the AVCHD bug in Premiere AFTER I purchased it. It has been over a year and Adobe has still not fixed the bug. I have a feeling they will never fix the bug because of the new CC vesion. I am currently about half way through the classroom in a book from Adobe and have not yet edited any of my own videos. My video camera is a Canon Vixia HF S20 and my computer is a new Dell XPS 8500 with Core i7 and 12 GB of ram. Just a bit frustrated on what to do. If I can't sell my Premiere Pro for a good enough price, I will keep it and switch to Vegas or some other program after it becomes obsolete.

You can download a fully functional demo of Sony Vegas 12 Pro. That's what I did. So far I like it and will be making the switch to Sony Vegas 12 Pro.
They also have Suite version which include HitFilm 2 Ulimate. This program is like After Effects. I haven't started playing with that yet.
Also, there is Movie Studio 12 Platinum Visual Effects Suite 2. That's a mouth full. Anyhow, it is based on Sony Vegas 12 and it comes with HitFilm 2 Express. The Express version is a stripped down version of HitFilm 2 Ulimate. The Express version is still a great program for adding effects. For some people Movie Studio 12 is all they will need,
Both version, Vegas and Movie Studio, have GPU acceleration which is really nice.
I also just picked up Corel PaintShop Pro X5 Ultimate. It sells for $69.95 and it can open and save .PSD files. So I don't have to worry about all of the .PSD files I saved in Photoshop
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Dave

BIG PROBLEM BETWEEN PREMIERE PRO CS6 and FAST TRACK PRO

Hi there...im running premiere pro cs6 on macbook pro 2010 with 8 gb of ram...im editing a project of hd material from a canon 5d..i got all the sound from an external recorder, all the sound is already syncronized... i need to do some cleaning on it....i got an USB fast track pro from M-audio that work well....
the problem is this : every time i have to send a clip to another aplication for the cleaning of the sound( audition with dynamic link or soundtrack pro exporting a .wav file) after a while (it can be a couple of minutes or more) i listene a clic on my headphones and the sound goes back to the speakers of the macbook pro, after that i must reconfigure again the audio hardware and audio output mapping again ( this happen almost with every clip and only between audition and premiere) anyway i started to use soundtrack pro to avoid this problem... but what is happening now is that many times after i listen the clic on the headphones or after im tryng to go back from one audio application to premiere, premiere freeze out or shhot down....
the poject is kind of big and restart premiere 3 or 4 times in an hour of job in my mac book pro its not what i call a productive hour oj job...
somebody have the same issue??
please let me know becouse im starting to get really mad...
anyway ill post also in the m- audio website to check it out over there
thanks in advance

Hu Simon...thanks for the answer but how i already writed in my post im on a macbook pro(internal audio card are out of the question)...
anyway are you suggesting that adobe doesnt work well with usb audio devices???
becouse for now i have to stick with it....
if somebody got a suggestion please let me know

Weird hissing bug in Premiere Pro CS6

I'm having a very strange problem with audio in Adobe Premiere Pro CS6.
Whenever I make a cut in an audio clip, a few seconds of broadband hiss is introduced into it after the cut. The hiss is only there in the exported video. It does not appear after every cut but about 10% of them.
The hiss is equally there when I export into different video/audio formats. It is there when I used different editing codecs. It might only be there for clips I recorded using some not so good microphones on a Canon 5D II, but the hiss only shows up after I make an audio edit and export the video/audio or just the audio. Sometimes though it shows up right away in PP before export. If I clean up the hiss in Audition for a given clip I no longer hear it in PP but again it reappears after export.
It seems like the problem shows up when editing video shot on a Canon 5D MII with the in camera mic or several shotgun mics, but not with a decent lavalier mic. Changing the edit and export codecs doesn't help the problem.
(i7 960 3.3 GHz, Win 7 sp1 12GB, Nvidia GeForce GTX 470 1280MB, PP 6.02)

I have not encountered the "hissing bug"
But have encountered something similar to what you describe - but with differences.
When Audio is Cut at a point, that is not a Zero-Crossing, depending on the point on the Waveform, that the Cut was made, there can be a "pop," at that spot. Adobe Audition has the ability to set Cut at Zero-Crossing, but I do not think that PrPro has that capability.
Now, all of my encounters with a non-Zero-Crossing Cut has been the formation of a Transient, which does sound just like a pop (not a hiss) sound. I have never heard a hiss, and I do not think that what you are hearing, is what I am, with non-Zero-Crossing Cuts - they just happen to appear AT an Audio Cut.
Still, you might want to look at the Waveform very closely, just to rule out non-Zero-Crossing Cuts, in case that IS causing what you observe, but just producing a different sound, due to the difference in your Audio material.
Also, have you done a side-by-side comparison in Audition between one of the files with the hiss, and the original sourse file? What differences do you see, where the Cut was made, if so?
Wish that I had more to offer than a slightly similar problem, with a different sound.
Good luck,
Hunt

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I've seen some discussions on this but not on the exact problem I've been having, which is my Adobe Premiere Pro CS6 always crashes when I'm layering either two videos or two audio tracks on top of each other. If I stack two files and then scrub, then it immediately crashes every single time. I've never had a problem with CS5.5 when doing such an operation.
Help!
Canon 7D Footage
1080P 24fps
ESata Externanl HDD
Windows 7 Ultimate
Core i7
12 GB ram

I am having a similar issue that I have nailed down to two specific audio tracks. When I play audio on these particular tracks, which have Compressor and Denoise plugins on the track mixer, I get the crash error. Understand, the Compressor and Denoise effects are not on the audio itself. When I move the audio up to the adjacent tracks above, there is no crash or error, but of course, I don't get the effects that I desire.
I solved the problem by right clicking and "Remove Audio Effects..." of which I had a 6 db boost in "Volume". I made up the gain on the Compressor plugin on the track.
FWIW I also get the "Audio filters missing" pop-up when I open the project. This stems from me creating audio presets, applying them to files, and then the preset effects are unable to be recalled when I re-open the project.
I am in Premiere cs6 on a 2.8 Ghz Intel Core i5 iMac running OSX 10.8.2 w/ 4 GB of RAM.
Hope this helps...

Adobe Premiere Pro CS6 crashing when making edits

I everyone. I migrated to Adobe Premiere Pro CS6 (I need to finish a couple of project before I can update the computer to CC and Mac OS 10.8.) and it's been crashing right from the begining. It's a random crash but my impression that it becomes more probable as the projects grow.
It happens whenever I'm editing and I press the shortcut for "overwrite" or "insert". (It also happens when I press the icon or move the clip to the timeline)
The screen message I get is this one:
The log message that I get afterwards goes as follows:
On previous days, I've been able to keep working just by deleting the Media database preview files from Premiere but it's not working anymore.
I'm working with XMF files shot with a Canon C300 synced using premiere to sound files (.wav). It only happens when I try to edit but it doesn't matter if I try to edit sound, sound and image or just image.
What it doesn't make sense is that it says something about "dynamic lynk" and, as far as I know, I'm not using dynamic link at all.
Thanks in advance for your time and wisdom
Jaime From Spain

Now, a few updates after a very long night (just in case it might help somebody)
Up until last night, I was saving my Premiere Projects in a Dropbox Folder inside my computer. It was a quick safe way of having a backup copy. Well, it seems that the crash is somehow related. Don't ask me why but once I moved the project file to a regular hard drive (actually a RAID0 where I keep my heavier files) the crashes have stopped.
This morning I went back to the dropbox idea with a new project and -Voilá!- after three hours of work, it crashed again. I moved the file to the RAID disk and no more crashes. My guess is that it is somehow related to the auto-save files that premiere keeps saving. Once it reaches a certain amount (around 20 in my experience) dropbox and Premiere start to do something weird and they crash the software... (It might be related to the software dropbox uses to keep your folders updated and keep backup versions of everything)
I'll run a few tests next week trying to keep the Auto-save files out of dropbox and just the regular files there to see what happens.
Best regards
Jaime

Premiere Pro CS6 Constantly Crashing

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Happening to me too. Constant "serious error" crashes, usually when I'm doing hardly anything at all. One project was working with just a couple images and it was particuarly awful. Like you, H264 footage are a common thread.
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I can't preview my HDV footage in Premiere Pro CS6.
I know I'm not supposed to be able to see anything in the Capture Window when I'm actually capturing HDV, but it says I should be able to see my footage when I am just previewing in the Capture Window.
Canon HV20
i7 2600K
Windows 7 64 Bit
ASUS P67 MOBO
16GB RAM
GTX 470
Corsair AT 850 Watt PSU
Thanks!

Thanks Ann!
I just figured it out.
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One is a VGA flat panel and the other is a DVI flat panel.
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When I moved the Capture Window to my DVI monitor, I got a preview picture.
It's funny, when I move the Capture Window from the DVI to the VGA while playing, playing stops.
And when I move it bak to the DVI, it continues to play.
Maybe because the VGA isn't digital?
Both monitos are hooked up to my GTX 470 GPU, so it seems wierd.
Any feedback on this would be welcomed.
Thanks again!

Premiere Pro CS6 and MXF Compatibility.

We have recently had a problem with audio dropping out during export using Premiere Pro CS6. This particular project file used a combination of footage from a Canon XH-A1 and a Canon XF305. It was created in CS5 (Not CS5.5) and was recently converted to a CS6 Project file. When we would export the sequence the video would have missing audio in several places.
We think it may be a compatibility issue with the MXF conatiner used by the XF305. I have seen other people mention issues they have encountered using a similar set up. Is this something that may be a an issue for us if we move forward using CS6 and the XF305 on all of our projects?
The problem was resolved by taking all the footage offline in CS6, deleting the render files, moving the cache folder and bringing everything back online.
We just want to make sure that everything is compatible like it should be and if not what kind of patches we could expect in the future? It would be preferable not to have to transcode our footage prior to importing into Premiere Pro.

I had this once too, and I "fixed" it by deleting the XMP files.
Ulf

MXF issues with Premiere Pro CS6

Hello,
I am having trouble using Canon XF300 MXF files in Premiere Pro CS6 v6.0.2. I am using the media browser (tried icon and list view) to import footage (first importing to internal HD via the Canon XF Utility). I can import and play audio and video for all files under 2.05 GB but PPro limits any file longer than 30 seconds to 30 seconds.
Alos, Canon cameras cut files over 2.05 GB into separate MXFs. Most of my footage are interviews over 10 minutes long so I have 3 or 4 separate MXF spanned files for each clip. Premiere is having most trouble handling these files. First of all it limits them to 30 seconds each. Then, when I import them and drag them into a sequence it will only play audio from the first spanned file, even if video from the second sapnned file is playing.
I have tried merging all spanned files using Canon XF Utility's 'Export to MXF' function. As a result I have one 10 minute long MXF file but when I import it to PPro it still limits it to 30 seconds.
I made the change to PPro because of the ability to edit various formats in a single senqunce without tanscoding. I recently purchased a Sony FS700 and FCP7 couldn't really handle the MTS (or clipwrapped movs). Premiere handles them perfectly but can't handle the MXFs. So currently I am finding myself going into FCP7, logging and transfering the MXFs and transcoding them to .movs using the Canon XF plugin for FCP7 and then importing those to Premiere (they work fine this way)...but of course its a hassle to do with hundreds of clips per shoot.
I also noted that VLC 2.0.x versions can't handle the MXFs so well (video plays fine, audio at double the speed) but VLC version 1.0.3 handles them ok as long as I dont forward the video.
Any help is greatly appreciated.
Computer specs: Mac Pro 2.66GHz 12 core, 16 GB RAM running latest Snow Leopard update.
Clips shot at: 29.97 fps, 50 Mpbs, HD 1920x1080.

(first importing to internal HD via the Canon XF Utility)
Try skipping any special software and just use Windows Explorer (or Finder).

Looking for computer compatible with Premiere Pro cs6

Hello everyone,
I am looking to invest in a new computer desktop that could support programs such as Adobe Premiere Pro cs6 and Photoshop cs6. I would like to go with a DELL computer if possible and I definitely need something that can support HD video editing. What would you recommend??
My budget is max 1500$. I have been looking at the Dell XPS8500 however the graphics card (NVIDIA Geforce GT640) is not listed in the tech specs required for the Premiere Pro cs6 program and I'm not sure if it's strong enough to support the Adobe programs. If it's possible, I would also like to have a re-writable BR optival drive, but it's not a necessity.
I will be doing a lot of video editing (I am a film student) and I will be using video footage from my Canon 60D.
Please let me know your best suggestions and if I should build my on PC, what do I REALLY need to be able to edit videos with ease (no lagging, etc.).
Thanks!
- Jackie

My budget is max 1500$. I have been looking at the Dell XPS8500 however the graphics card (NVIDIA Geforce GT640) is not listed in the tech specs required for the Premiere Pro cs6 program and I'm not sure if it's strong enough to support the Adobe programs. If it's possible, I would also like to have a re-writable BR optival drive, but it's not a necessity.
On a low budget, a DIY or a custom system. For under $2K, you could put together a nice DIY system as John did.
Decent Dell and HP workstations start at $3K, and on the low end, I'd recommend HP Z420 over Dell T3600. Decent custom systems (basically DIY but put together and supported by professional integrators) also start around $3K but offer more performance for the money vs. Dells and HPs.
Like Harm, I don't think XPS8500 is a good match for CS6.
HTH.

Premiere Pro CS6 - video noise in the exported file

Hi everyone,
Im trying to make the transition from FCP7 to Premiere Pro CS6. I edited my first project with Premiere Pro and exported the sequence. However I noticed that the exported file had more video noise than the original clips.
The material is shot by Canon 5D Mark III and edited natively in the Premiere's timeline. Then they are exported to ProRes 422. After noticing the noise I exported the sequence as "match the sequence settings" and it created the .mpeg file. Same thing, there was noise. I then tried another other formats of that same clip and transcoded the Mark III footage to Xdcam EX 1080p before sending to premiere. Same thing, no matter what I did.
The only way i got the exported file to look the same as original file, was to convert the files before sending to ProRes 422, then edit those files in Premiere in the sequence thats settings are XDCAM EX 1080p and then to export it to ProRes422.
Do you have any thoughts for this. The noise I'm talking about is not a huge amount of noise but definitely noticeable if you look the FULL-HD material.
I really hope there is some setting I missed. Im using Mac pro 2009 and Macbook pro 2011.
Thanks
Thomas
mac

Hi Thomas
Try exporting by enabling "Render at maximum depth" and " Use maximum render quality" in the export dialogue window.

Canon HF100 Premiere Pro CS6

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