Canon IR 2020 doesn't print

Question

In our office, we have Canon IR 2020 that we used for copy purposes primarily. (because we couldn't get it to work with our macs since day one) Now however, due to increasing needs for prints, we wanted to start printing to it instead of using desktop printers. All our Windows PCs print w/o problem, but neither one of our Macs can :/
Some of them are running 10.6, some 10.5 and neither seems to work. I am using latest Canon UFR II drivers. I tried with both v. 1.80 and the new 2.0. with 1.8 I can't even add printer as described in other posts here, because when I click on add button- nothing happens. I can only click cancel and go back :/
With 2.0 I manage to get the ir 2020 wake up from sleep and make sounds like it's finally gonna do what it's supposed to do, but nothing comes out.
Sometimes error -50 pops up. (when trying with v.2.0 driver)
I tried phoning Canon support, but their tech support is rather poor here in Bosnia, and wasn't helpful with their insisting that Macs should not be used "in office for real work" :/
what am I doing wrong?
Help, I'm left in cold here
tnx a million

Answer 1

Hello SanJean.
In order to get the iR2020 printing from 10.6 you do need to use v2.00 of the UFR2 driver. Version 1.80 and earlier will not work and even v2.00 has some issues.
As for the link posted by KT, don't waste your time downloading this file. The drivers provided via the Apple web site are only provides consumer inkjets, not the imageCLASS or imageRUNNER devices.
The key with the v2.00 driver is to use 'Line Printer Daemon - LPD' for the protocol and to enter a queue name of LP. If you created the queue using HP Jetdirect-Socket, which is known as RAW Port 9100 on Windows, then you will get the error-50 you already mentioned.
The other thing to note is that the LPR port can sometimes be disabled in the imageRUNNER, meaning that you will not be able to get the UFR driver to print. The Windows queues will default to Port 9100, which is often on by defaut, so they will have no issue printing to the device. But for the Mac, because you need to use LPD rather than Socket for the UFR2 driver, then you must ensure the LPR port is enabled. This can be checked/changed via the iR2020 control panel (under System Settings > Network Settings) or via the Remote UI (the built-in web page of the iR2020).
Once you have the LPR port enabled and a new print queue using LPD for the protocol, the print job should work. The only other thing that could stop it from working is Department ID management. If you have this enabled in the iR2020 then you will need to enable the Job Accounting setting in the driver. Select to print a document using the iR2020 and select the Special Features menu. You should see an entry of Job Accounting. If not, press the Printer Info button under the picture of the printer. A new window should appear showing the features of the iR2020. If Dept ID is enabled it will be shown in this window. Click OK to close this window and return to the Special Features pane. Now you should have the Job Accounting button. Select it to enter you Dept ID and password.
Hope this is helpful to you. Please reply if you still need more help...
Pahu