Canon iR 3170

I am setting up a small office network with new iMacs and Macbooks, running OS 10.4.7. The networked printer is a Canon ImagerRunner 3170, which has an ethernet connection. I can connect to the printer's internal web configuration, print to it from the Macs using Parallels VM/Windows 2000, but it does not show up in Appletalk, and I can set it up as an LPD printer, but print jobs go to the printer and then do not print.
I went through the procedure again with Canon Tech support, and still no printing. Any suggestions? TIA

Hello Patrick,
The iR C3170 has two printer board options. The first is the built-in Canon board and the other is the EFI (Fiery). The Canon board is configured via the touch panel via Additional Functions > System Settings > Network Settings. If the Fiery is attached (there will be a rectangular box on the back of the printer that the Cat5 connects to) it is configured via the touch panel but you access it differently. In the top right hand corner of the display will be an arrow. Press it and the next screen will show printer setup/status.
Now for both the Canon and the Fiery, AppleTalk is not enabled by default and therefore has to be if you are going to connect this way. However, if you have the Canon board, it uses the Canon Mac PS Driver v1.40 (or later) that connects via LPR. After you run the installer and then restart (a must) you will have a new option under More Printers called Canon IP (PS). Open this dialog and enter the IP address of the iR C3170 and the queue name of LP. The utility will query the device and choose the appropriate ppd.
But if you want to connect via AppleTalk you cannot use this driver. You need to use the ppd only, which will be on the PS driver cd or you can download from the web.
Now there are a couple of reasons the print job can disappear when using lpd. If the Fiery is attached, the queue name has to be set, such as print. Note that the queue has to be typed as lower case. If the queue name is not set print jobs simply vanish once they leave the Mac.
If you have the Canon board then the queue name is not a factor but there is a setting in the copier called Dept ID and if this is on, it can stop jobs from printing that don't have an appropriate ID. To print with Dept ID enabled you have to use the Canon Mac driver mentioned above. You cannot use the ppd!The driver has the facility to set a user ID (which is generally used for tracking or controlling usage - especially colour) in the driver, located under Special Features. Note that if the Mac only has one user, you can set the ID in the driver and then save the config as a preset, which saves the user having to input the ID every time they print.
Hope there is enough in here to help. Get back to me if you still have issues.
Regards,
Paul

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check out
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PCL5 device type for Canon color laser printer imageRUNNER C3170 i/u. CNC3170 supports character set ISO 8859-1 (Latin 1). CNC3170 is compatible with all releases as of 4.5A. OCR-fonts are supported. Barcode printing is supported with usage of the optional barcode printing kit
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