Canon mf 3420 scanner not working

MF 3420 printer, photo copying is working, but when tried to scan it says scanned not connected

Are you using Windows or Mac? Are you using the IJ scan utility? Can the printer make a copy? It looks like you have a European model, so not sure if the process is the same.

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Canon 495 printer scanner not working after upgrade to maverick

I am sorry I upgraded to Maverick.. My Canon printer/scanner does not work. I upgraded the drivers, etc. I get an error message and the icons drop out as soon as they come up to auto scan or photo.

What is the error message?
Try resetting the printing system.
Reset Printing System

Canon pixma mp500 scanner not working with mac osx 10.6.8

I'm having difficulty using my scanner. I've updated the Canon driver with the most recent version. It recoginises the printer/scanner but won't import image. Has anyone had a similar issue and successfully resolved it?

duncan, I've got an MX 880 series all in one printer, and have the same issue. A work around that I use is to select "e-mail" the scanned item. The scanned item is then inserted into an e-mail format where I can choose to download/save the scanned document into whatever folder I want. This was the only expedient method I could find. The Canon software capability between some of their newer printers and Mac operating systems is not totally compatible. For example, sometimes the top half of a line of text gets printed on one page, and the bottom half of the line gets printed on the ensuing page. Doesn't happen often, but it is annoying.
Wuz

Canon PIXMA MP140 Scanner not working in Windows 7

I have been having problems in getting the Scanner function to work properly in Windows 7. This is the message I receive everytime I try to scan or preview a scan in Windows 7:
Cannot communicate with scanner.
Cable may be disconnected or scanner may be turned off. Check status.
Scanner driver will be closed.
I have installed the latest drivers from the Canon Support website. I have even tried installing the latest Windows XP driver in Windows 7 with no effect. I have also tried using a different USB Cable and connected the USB Cable to a different USB Port on my Computer with no luck.
The Scanner works fine in WIndows XP SP3. I upgraded my Computer to Windows 7 SP1 and now have a problem with the Scanner.
Any ideas? It is supposed to work in Windows 7 I've checked the Canon and the Microsoft website which both say that its compatibie.

This printer/scanner is NOT compatible with Windows 7 32-bit.
I tried installing the latest MP Driver v1.06 and the MP Navigator 3.1 software in Windows XP compatibility mode and Windows Vista compatibility mode.
I even tried using the MP Driver v1.00 and MP Navigator 3.1 software (provided on the CD-ROM that came supplied with the printer) in Windows XP compatibility mode and Windows Vista compatibility mode.
I only had slight success with the MP Driver v1.00 which comes supplied on the CD-ROM with the printer.
When I installed this driver in Windows XP compatibility mode, it wouldn’t scan in MP Navigator 3.1 at all but in Windows Fax and Scan it would let me preview a scan then complete a full scan. But would then refuse to preview or scan anything else after that unless I turned the printer on and off and restart the computer.
This is obviously a driver compatibility problem with Windows 7.
I’m amazed at how Canon has tried to pass this printer/scanner off as being compatible with Windows 7 when it clearly isn’t. I know it works with Windows 7 64-bit but lets face it most people are using 32-bit systems not 64-bit.
It looks like there hasn’t been any proper testing done by Canon. Its poor form from Canon and the lack of replies in this thread is deafening. Seeing as this is the official Canon forum I was hoping there would be at least 1 or 2 replies saying try this and try that but I’ve tried everything there is to try at my end and I’m at a loss at what to try next.
I won’t be buying any Canon products in the future because of the poor after sales service and outright lies about compatibility of one of their products with newer Operating Systems. My next Printer/Scanner/Copier all in one will be an Epson or a HP.

Just upgraded my Cannon MP Navigator App for my multi-purpose printer/scanner not working correctlly

After upgrading to Yosemite MP Navigator App for my Cannon scanner not working properly, Buttons are not active and do not respond .... it works on my laptop with Mavericks ... I will be reverting back to Mavericks .. I use my Scanner a lot . Apple please fix this problem.

I have the same problem with a Canon MP530 under Yosemite. I'm not sure why Canon can't get their act together to have updated drivers and software. Very aggravating.
I can confirm that pmt513's workaround works. That's fine for single pages. But what about batch scanning?
Here's another partial workaround. The main MP Navigator interface still allows you to do the scanning, both single pages and batches. You just can't save, send, or export those scans. But the temporary files are on your disk in TIF format. If you don't mind taking those and converting them to PDF or JPG (which you can do in Preview), then just look in the following folder to the files:
~/Library/Caches/Temporaryitems/MP Navigator 2.2/SCN_MFP
I have put an alias to it on my desktop so that I can easily access the scans. Be sure to copy the TIF files out before you close (and thus clear) the MP Navigator window as that also clears the files from that cache folder.
I hope this helps some of you.

HP Laserjet 3052 Scanner not working

So I upgraded to Leopard and everything seems fine except I cannot run the HP Scan software. The printer [art still works but I just cannot scan. I have tried reinstalling the software but it still not working. HP have no new software and drivers for it yet.
Anyone any ideas?
Thanks,

I can confirm what everybody else in this thread has said and add one detail. I bought an HP 3055 all-in-one yesterday and after installing the software, not only wouldn't it scan ("waiting for PC..." forever) but it also wouldn't print, AND another HP printer elsewhere on my network STOPPED working.
After an hour on the phone with HP support (10 minutes just to register my info), the guy confirmed that there is no 10.5 driver, didn't know when there would be one, and added the following amazing fact. Not only does the software on the CD that comes with the printer/scanner not work with 10.5, it actually BREAKS its printing from Leopard (and similarly the 10.4 or earlier downloadable drivers from hp.com). He claimed that printing from 10.5 works on the 3055 out of the box, but if you are so reckless as to install the software that actually came with the printer, it permanently stops working. (Plus, apparently, stops the printing of other HP devices.)
He went on to say the only fix was to re-install the Mac OS . However, I can report that after un-installing every piece of HP software on my machine (using their uninstallers, not just deleting), then restarting, the printer now works, and so does the other HP printer on the network. (Scanning still doesn't work.)
Btw, echoing other complaints on this thread, the reason I bought a new HP scanner was because my old one had stopped working ever since (I think) 10.4, and I finally gave up.

HP Printer F4180- Scanner not working

I've installed Snow Leopard, but now its now letting me scan. It will print documents, but when I click 'scan' it says 'scanner not found'. I thought this update was supposed to make using my printer easier!!! Can anyone tell me how to sort this out? I depend on this scanner to create work and this is frustrating to say the least!
Thanks,
T SCOTT

I can confirm what everybody else in this thread has said and add one detail. I bought an HP 3055 all-in-one yesterday and after installing the software, not only wouldn't it scan ("waiting for PC..." forever) but it also wouldn't print, AND another HP printer elsewhere on my network STOPPED working.
After an hour on the phone with HP support (10 minutes just to register my info), the guy confirmed that there is no 10.5 driver, didn't know when there would be one, and added the following amazing fact. Not only does the software on the CD that comes with the printer/scanner not work with 10.5, it actually BREAKS its printing from Leopard (and similarly the 10.4 or earlier downloadable drivers from hp.com). He claimed that printing from 10.5 works on the 3055 out of the box, but if you are so reckless as to install the software that actually came with the printer, it permanently stops working. (Plus, apparently, stops the printing of other HP devices.)
He went on to say the only fix was to re-install the Mac OS . However, I can report that after un-installing every piece of HP software on my machine (using their uninstallers, not just deleting), then restarting, the printer now works, and so does the other HP printer on the network. (Scanning still doesn't work.)
Btw, echoing other complaints on this thread, the reason I bought a new HP scanner was because my old one had stopped working ever since (I think) 10.4, and I finally gave up.

HP Photosmart C6300 printer/scanner not working after Snow Leopard install

HP Photosmart C6300 printer/scanner not working after Snow Leopard install
Reinstalling etc does not work - does anyone else have the same problem or a clue as to how to fix this?

Keith,
I got a C6280 and the scanner does not work anymore. I am for 6 days in contact with HP. The last printer driver install form the apple web site does not open the image of HewlettPackardPrinterDrivers.dmg because of an invalid checksum. The skipping of the validation gives and error in the install.

My printer is out of Black Ink .... why does my Scanner Not Work anymore?

My printer is out of Black Ink .... why does my Scanner Not Work anymore?

Hello Londen.
The community is eager to assist! To ensure the most accurate information is provided, we’ll need to know the model of the printer you are using. We look forward to hearing back from you!

Canon pixma IP4000R will not work with Snow Leopard

After upgrading to Snow Leopard, my Canon IP4000r printer will not work. I have tried both the Canon Printer Drivers 2.3 (my printer is listed) from Apple and the latest printer driver from Canon. There are multiple problems ... the first thing I noticed is that not all of the printer options are available on the print dialog. When I tried to print, I got "fatal::internal error -9660."
It looks like both drivers I've tried so far are CUPS (which is probably why all of the printer options are not supported).
Anyone have any ideas? Other than buying a new printer ...
nojp.co.canon.bj.print.PrintSettings.BJThrougoutPage..b. media=na-letter PaperInfoIsSuggested..b. pserrorhandler-requested=standard sides=one-sided job-uuid=urn:uuid:f3c1ff27-c401-385e-4a60-d6659c8dcfff job-originating-host-name=localhost time-at-creation=1289542148 time-at-processing=1289542149 job-impressions=1 com.apple.print.PrintSettings.PMTotalSidesImaged..n.=1 com.apple.print.PrintSettings.PMTotalBeginPages..n.=1 Duplex=None PageSize=na-letter"
D [12/Nov/2010:00:09:10 -0600] [Job 5] argv[6]="/private/var/spool/cups/d00005-001"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[0]="<CFProcessPath>"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[1]="CUPS_CACHEDIR=/private/var/spool/cups/cache"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[2]="CUPS_DATADIR=/usr/share/cups"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[3]="CUPS_DOCROOT=/usr/share/doc/cups"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[4]="CUPS_FONTPATH=/usr/share/cups/fonts"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[5]="CUPS_REQUESTROOT=/private/var/spool/cups"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[6]="CUPS_SERVERBIN=/usr/libexec/cups"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[7]="CUPS_SERVERROOT=/private/etc/cups"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[8]="CUPS_STATEDIR=/private/etc/cups"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[9]="HOME=/private/var/spool/cups/tmp"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[10]="PATH=/usr/libexec/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[11]="[email protected]"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[12]="SOFTWARE=CUPS/1.4.5"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[13]="TMPDIR=/private/var/spool/cups/tmp"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[14]="USER=root"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[15]="CUPS_SERVER=/private/var/run/cupsd"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[16]="CUPS_ENCRYPTION=IfRequested"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[17]="IPP_PORT=631"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[18]="CHARSET=utf-8"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[19]="LANG=en_US.UTF-8"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[20]="APPLE_LANGUAGE=en-US"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[21]="PPD=/private/etc/cups/ppd/iP4000R_00_00_85_4f_d4_8e.ppd"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[22]="RIPMAXCACHE=8m"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[23]="CONTENT_TYPE=application/pdf"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[24]="DEVICE_URI=file:///dev/null"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[25]="PRINTER_INFO=iP4000R (00.00.85.4f.d4.8e)"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[26]="PRINTER_LOCATION="
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[27]="PRINTER=iP4000R_00_00_85_4f_d4_8e"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[28]="CUPS_FILETYPE=document"
D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[29]="FINALCONTENT_TYPE=printer/iP4000R__00_00_85_4f_d4_8e"
D [12/Nov/2010:00:09:10 -0600] [Job 5] Started filter /System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr (PID 4367)
D [12/Nov/2010:00:09:10 -0600] [Job 5] JobManager converting file: /private/var/spool/cups/d00005-001 (7 args)
D [12/Nov/2010:00:09:10 -0600] [Job 5] PrintJobMgr trying ppc architecture...
D [12/Nov/2010:00:09:10 -0600] [Job 5] JobManager converting file: /private/var/spool/cups/d00005-001 (7 args)
D [12/Nov/2010:00:09:10 -0600] [Job 5] fatal::internal error -9660
D [12/Nov/2010:00:09:10 -0600] [Job 5] End of messages
D [12/Nov/2010:00:09:10 -0600] [Job 5] printer-state=3(idle)
D [12/Nov/2010:00:09:10 -0600] [Job 5] printer-state-message="/System/Library/Printers/Libraries/PrintJobMgr/Contents/ MacOS/PrintJobMgr failed"
D [12/Nov/2010:00:09:10 -0600] [Job 5] printer-state-reasons=none

Liz Gensheimer wrote:
After upgrading to Snow Leopard, my Canon IP4000r printer will not work. I have tried both the Canon Printer Drivers 2.3 (my printer is listed) from Apple and the latest printer driver from Canon.
The driver version provided by Canon is v10.26.x while the update provided by Apple will increase the version to 10.30.3.0. The v10.26 and v10.30 drivers provide all the features that the previous v4.8.3 driver for OS X 10.5 and earlier provided. However the layout for these menus is definitely different.
Also, a lot of user who upgrade from a previous OS X may not realise that the default print dialog is in a minimised view. You need to press the disclosure triangle next to the printer name to get the expanded view.
When I tried to print, I got "fatal::internal error -9660."
I suggest you try a printer reset.
1. Open System Preferences > Print & Fax
2. Move your mouse over the Printers list
3. Hold down the Control button and click the mouse
4. Click "Reset printing system ..."
5. Restart your Mac
This will remove your iP4000R print queue but not the printer drivers. So you will only need to add the queue again.
It looks like both drivers I've tried so far are CUPS (which is probably why all of the printer options are not supported).
Yes they are both CUPS by name as they are both made by Canon. But this is not your issue. If you believe that a particular option is not available then please reply with what that is.

Canon Printer scanner not working

I have a Canon Imaginclass laser multifunction printer, but the scanner does not work. Can anyone give me a detail steps to show me how to fix this problem?

What is the error message?
Try resetting the printing system.
Reset Printing System

Canon scanner not working with MacBook Pro.

I wonder if anyone is able to help. I recently bought a Canon MG5550 Printer/Scanner and I am having trouble with scanning. When I press the scan button on the printer nothing happens, not evening a warning message. I have tried using a cable and this hasn't improved the sitation. When I go onto Preview, I can select "Import from Canon MG5550 Series" under "File" but I get a message saying that the software for this device hasn't been downloaded, even though it has. I notice that on this page the MG5550 isn't recognised, and I wonder id this could explain the sitation http://support.apple.com/kb/HT3669?viewlocale=en_US&locale=en_US#canon-inkjet. Anyone know any way around this?
Thanks in advance!
Will

I had the same problem and just downloaded this http://www.canon.nl/Support/Consumer_Products/products/Fax__Multifunctionals/Ink Jet/PIXMA_MG_series/PIXMA_MG5550.aspx?DLtcmuri=tcm:16-1082112&page=2&type=downlo ad
it works now!
good luck!

Canon MP600 scanner not working - help!!

I have a Canon MP600 scanner/copier/printer. It's connected to my MacBook which I purchased in Sept 2007. I have 10.5.2 on my computer. Computer's HD failed after 4 months, then flex cable (BUS cable?) had to be replaced about a week ago. Scanner worked fine before 10.5.2 and the hard driver failing.
Scanner scans the document, but a screen pops up on the computer that says "Unable to save file. The system cannot find the path specified."
I've updated and installed all the drivers from Canon's website. I cannot figure out what is causing the problem, or how to rectify it?
Please offer any help you can. Thanks!

Hi all,
I had the same issue with a Canon MP600. Printing
did work, but it refused to scan with scanner not connected
message.
I updated all the drivers, no luck.
As a last resort, I changed the USB cable to a certified
USB 2.0 high speed one and it started scanning
I would suggest to try the following procedures:
- find a USB high speed cable
- connect just the mac and the printer
- test
If it it works it might be the old cable or some
interference with another USB device.
Reconnecting one at a time the other devices will
be the final step .
If it does not work also after having updated the
drivers and standalone with a Hi-speed USB cable
I have no additional clues, sorry.
Hope it helps

Canon MG5140 scanner not working

Please help me, I have just recently upgraded from a late 2008 model MBP, to a new 15" Retina MBP.
I have a Canon Pixma MG5140 multifuction printer/scanner. On the old MBP everything worked fine.
Yet on the new Retina machine the scanning function does not work. The printing function works fine, just no scanning
I went onto the Canon website and down loaded the most current software and device drivers, but to no avail the machine stil won't scan. A dialougue box, opens up saying that the device is not connected or the drivers are incorrect.
Does anyone have any advice regarding this problem? Would appreciate any help.
Thanks

Check that the driver is up to date.
Canon drivers for Mavericks:
http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_s eries/pixma_mp160#DriversAndSoftware

Canon ScanLide 20 does not work under Snowleopard

I have a Canon ScanLide 20 USB and on the official Canon web site, the driver are not available for Mac OS X 10.6. I finished the complete passage to mac last month with an iMac 21,5" following a Macbook 13,1 unibody, now I am a fully Apple, but now I have some problem with this scanner, the problem with HP laserjet solved reading this forum.
please help me, I download the driver dor MAC OS X 10.4 and canon scantool box run but not perfectly, and the plug in does not work.
How can I solve this problem? who have some ideas?
Thanks in advance for support!
Stè

Hello
My first guess is that an undocumented yet siginifcant change made in 10.6 betrayed your code in open handler.
Try replacing your open handler with this :
on open my_files
repeat with f in my_files
set f's contents to f as alias
end repeat
-- orginal code in open handler here
end open
*Replacement code has three-line repeat block at the beginning of open handler to gurantee the received list - my_files - to be an alias list.
If this change fix the problem, it should be Apple's fault to have let your script fail under new OS.
(Under every Mac OS prior to 10.6, open handler receives a list of alias object(s) from droplet mechanism, whereas under 10.6, it receives a list of some «class bmrk» object(s) of which details have not been documented (as far as I know). And in certain aspects, «class bmrk» object and alias object behave differently, which can break existing script's functionality.)
cf.
Topic : Leopard to Snow Leopard problem
http://discussions.apple.com/thread.jspa?threadID=2204130
Good luck,
H

Canon mf 3420 scanner not working

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