Canon MF4570dn Printer error: capdftopdl failed
I have three iMacs all running OSX v10.6.8 and connected to a Canon MF4570dn printer via network static IP - using Bonjour protocol and Canon Driver.
Downloaded the latest drivers from the Canon website for OSX v10.6 and installed the package.
Only one of the iMacs will print/scan successfully.
The other two throw this error:
Error: /Library/Printers/Canon/CUPS_MF_Printer/Bins/capdftopdl failed
So I called Canon and they walked me through removing and reinstalling the driver - of course with the same error result - so now they are telling me to call the computer manufacturer(Apple) for support for a corrupt driver (huh?).
Any ideas on how to get rid of this error and get the printer work?
Thanks.
hey, I tried what you said, but no luck, still getting the same error. Did you do anything else
The problem was under advanced networking -
there were entries in the Bypass Proxy Settings for these Hosts & Domains -
I removed the entry *.local, 169.254/16 (not needed) and that's all it took. Hope this helps someone else.
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Canon IR-Adv 5045 printing error 'Filter' failed
I just upgrade our office to include 7 new Mac Pro towers and one iMac. All of the towers had no problems when upgrading the print drivers for our Canon printer. The iMac (only) returns a print error and will not print to the device. If anyone can read the error code in the consule and direct me how to fix the error I would greatly appreciate it.
Here is the concole error:
It first states: mdworker: Unable to talk to lsboxd
mdworker(443) deny mach-lookup com.apple.ls.boxd
Process: mdworker [443]
Path: /System/Library/Frameworks/CoreServices.framework/Frameworks/Metadata.framework /Versions/A/Support/mdworker
Load Address: 0x101f91000
Identifier: mdworker
Version: ??? (???)
Code Type: x86_64 (Native)
Parent Process: launchd [202]
Date/Time: 2013-01-29 10:47:56.599 -0500
OS Version: Mac OS X 10.8.2 (12C2037)
Report Version: 8
Thread 0:
0 libsystem_kernel.dylib 0x00007fff92443686 mach_msg_trap + 10
1 CoreFoundation 0x00007fff967a7803 __CFRunLoopServiceMachPort + 195
2 CoreFoundation 0x00007fff967acee6 __CFRunLoopRun + 1078
3 CoreFoundation 0x00007fff967ac6b2 CFRunLoopRunSpecific + 290
4 CoreFoundation 0x00007fff967bb371 CFRunLoopRun + 97
5 mdworker 0x0000000101f99ba9
6 libdyld.dylib 0x00007fff94afc7e1 start + 0
Thread 1:
0 libsystem_kernel.dylib 0x00007fff92445d16 kevent + 10
1 libdispatch.dylib 0x00007fff92a549ee _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff92443686 mach_msg_trap + 10
1 liblaunch.dylib 0x00007fff930ba7c4
2 liblaunch.dylib 0x00007fff930b94d9 bootstrap_look_up3 + 69
3 libxpc.dylib 0x00007fff95652c21 _xpc_connection_bootstrap_look_up_slow + 371
4 libxpc.dylib 0x00007fff95651c82 _xpc_connection_init + 1062
5 libdispatch.dylib 0x00007fff92a520b6 _dispatch_client_callout + 8
6 libdispatch.dylib 0x00007fff92a5347f _dispatch_queue_drain + 235
7 libdispatch.dylib 0x00007fff92a532f1 _dispatch_queue_invoke + 52
8 libdispatch.dylib 0x00007fff92a53448 _dispatch_queue_drain + 180
9 libdispatch.dylib 0x00007fff92a532f1 _dispatch_queue_invoke + 52
10 libdispatch.dylib 0x00007fff92a531c3 _dispatch_worker_thread2 + 249
11 libsystem_c.dylib 0x00007fff946b7cab _pthread_wqthread + 404
12 libsystem_c.dylib 0x00007fff946a2171 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff924436c2 semaphore_wait_trap + 10
1 libxpc.dylib 0x00007fff95654e1f xpc_connection_send_message_with_reply_sync + 127
2 LaunchServices 0x00007fff94fcf3ce send(LSBoxMessage&, LSBoxMessage&) + 28
3 LaunchServices 0x00007fff9504fd4b lsbox_preflightAppLaunch + 84
4 LaunchServices 0x00007fff94fda341 _LSFindOrRegisterBundleNode + 857
5 LaunchServices 0x00007fff95036b02 _LSRegisterNode + 75
6 LaunchServices 0x00007fff94fe2a0f _LSBundleCopyOrCheckNode + 1047
7 LaunchServices 0x00007fff94fca5b6 _LSCopyLibraryItemURLs + 486
8 mdworker 0x0000000101fc1014
9 libdispatch.dylib 0x00007fff92a55f01 _dispatch_call_block_and_release + 15
10 libdispatch.dylib 0x00007fff92a520b6 _dispatch_client_callout + 8
11 libdispatch.dylib 0x00007fff92a5347f _dispatch_queue_drain + 235
12 libdispatch.dylib 0x00007fff92a532f1 _dispatch_queue_invoke + 52
13 libdispatch.dylib 0x00007fff92a531c3 _dispatch_worker_thread2 + 249
14 libsystem_c.dylib 0x00007fff946b7cab _pthread_wqthread + 404
15 libsystem_c.dylib 0x00007fff946a2171 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff924456d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff946b7cb3 _pthread_wqthread + 412
2 libsystem_c.dylib 0x00007fff946a2171 start_wqthread + 13
Thread 5:
Binary Images:
0x101f91000 - 0x101feaff7 mdworker (707.3) <16ABDF29-6F80-3D48-8518-2650891685C3> /System/Library/Frameworks/CoreServices.framework/Frameworks/Metadata.framework /Versions/A/Support/mdworker
0x7fff92433000 - 0x7fff9244eff7 libsystem_kernel.dylib (2050.20.9) <EC0A9F5B-C9F5-336B-A7DD-49A718042F39> /usr/lib/system/libsystem_kernel.dylib
0x7fff92a50000 - 0x7fff92a65ff7 libdispatch.dylib (228.23) <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
0x7fff930b7000 - 0x7fff930bffff liblaunch.dylib (442.26.2) <2F71CAF8-6524-329E-AC56-C506658B4C0C> /usr/lib/system/liblaunch.dylib
0x7fff946a1000 - 0x7fff9476dfe7 libsystem_c.dylib (825.25) <3B1FE674-F556-3B3F-922A-FEEF222576D8> /usr/lib/system/libsystem_c.dylib
0x7fff94afa000 - 0x7fff94afdff7 libdyld.dylib (210.2.3) <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib
0x7fff94fc6000 - 0x7fff95077fff com.apple.LaunchServices (539.7 - 539.7) <DA7C602E-5E01-31B8-925D-B45360CA089F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x7fff95649000 - 0x7fff9566bff7 libxpc.dylib (140.41) <FAC04D8B-680E-325F-8F0C-DD69859D0E01> /usr/lib/system/libxpc.dylib
0x7fff96778000 - 0x7fff96961fff com.apple.CoreFoundation (6.8 - 744.12) <EF002794-DAEF-31C6-866C-E3E3AC387A9F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundationHere is the CUPS error log:
E [29/Jan/2013:10:48:02 -0500] [Job 2] Job stopped due to filter errors; please consult the error_log file for details.
D [29/Jan/2013:10:48:02 -0500] [Job 2] The following messages were recorded from 10:47:57 to 10:48:02
D [29/Jan/2013:10:48:02 -0500] [Job 2] Adding start banner page "none".
D [29/Jan/2013:10:48:02 -0500] [Job 2] Queued on "Canon_iR_ADV_C5000s_B1_PSV1_0US" by "brian".
D [29/Jan/2013:10:48:02 -0500] [Job 2] File of type application/postscript queued by "brian".
D [29/Jan/2013:10:48:02 -0500] [Job 2] Adding end banner page "none".
D [29/Jan/2013:10:48:02 -0500] [Job 2] time-at-processing=1359474477
D [29/Jan/2013:10:48:02 -0500] [Job 2] job-sheets=none,none
D [29/Jan/2013:10:48:02 -0500] [Job 2] argv[0]="Canon_iR_ADV_C5000s_B1_PSV1_0US"
D [29/Jan/2013:10:48:02 -0500] [Job 2] argv[1]="2"
D [29/Jan/2013:10:48:02 -0500] [Job 2] argv[2]="brian"
D [29/Jan/2013:10:48:02 -0500] [Job 2] argv[3]="Option 1.pdf"
D [29/Jan/2013:10:48:02 -0500] [Job 2] argv[4]="1"
D [29/Jan/2013:10:48:02 -0500] [Job 2] argv[5]="AP_ColorMatchingMode=AP_ApplicationColorMatching AP_D_InputSlot= collate com.apple.print.DocumentTicket.PMSpoolFormat=application/pdf com.apple.print.JobInfo.PMJobName=Option\ 1.pdf com.apple.print.PrinterInfo.PMColorDeviceID..n.=37710 com.apple.print.PrintSettings.PMColorMatchingMode..n.=0 com.apple.print.PrintSettings.PMCopies..n.=1 com.apple.print.PrintSettings.PMCopyCollate..b. com.apple.print.PrintSettings.PMFirstPage..n.=1 com.apple.print.PrintSettings.PMLastPage..n.=2147483647 com.apple.print.PrintSettings.PMPageRange..a.0..n.=1 com.apple.print.PrintSettings.PMPageRange..a.1..n.=2147483647 media=Tabloid orientation-requested=4 pserrorhandler-requested=standard job-uuid=urn:uuid:eed84498-012e-3160-595d-d100c17e0632 job-originating-host-name=localhost time-at-creation=1359474477 time-at-processing=1359474477 PageSize=Tabloid"
D [29/Jan/2013:10:48:02 -0500] [Job 2] argv[6]="/private/var/spool/cups/d00002-001"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[0]="<CFProcessPath>"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[1]="CUPS_CACHEDIR=/private/var/spool/cups/cache"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[2]="CUPS_DATADIR=/usr/share/cups"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[3]="CUPS_DOCROOT=/usr/share/doc/cups"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[4]="CUPS_FONTPATH=/usr/share/cups/fonts"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[5]="CUPS_REQUESTROOT=/private/var/spool/cups"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[6]="CUPS_SERVERBIN=/usr/libexec/cups"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[7]="CUPS_SERVERROOT=/private/etc/cups"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[8]="CUPS_STATEDIR=/private/etc/cups"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[9]="HOME=/private/var/spool/cups/tmp"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[10]="PATH=/usr/libexec/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[11]="SERVER_ADMIN=root@localhost"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[12]="SOFTWARE=CUPS/1.6svn"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[13]="TMPDIR=/private/var/spool/cups/tmp"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[14]="USER=root"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[15]="CUPS_MAX_MESSAGE=2047"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[16]="CUPS_SERVER=/private/var/run/cupsd"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[17]="CUPS_ENCRYPTION=IfRequested"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[18]="IPP_PORT=631"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[19]="CHARSET=utf-8"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[20]="LANG=en_US.UTF-8"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[21]="APPLE_LANGUAGE=en-US"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[22]="PPD=/private/etc/cups/ppd/Canon_iR_ADV_C5000s_B1_PSV1_0US.ppd"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[23]="RIP_MAX_CACHE=128m"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[24]="CONTENT_TYPE=application/postscript"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[25]="DEVICE_URI=dnssd://Canon%20iR-ADV%20C5000s-B1%20PSV1.0US._printer._tc p.local./"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[26]="PRINTER_INFO=Canon iR-ADV C5000s-B1 PSV1.0US"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[27]="PRINTER_LOCATION="
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[28]="PRINTER=Canon_iR_ADV_C5000s_B1_PSV1_0US"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[29]="PRINTER_STATE_REASONS=none"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[30]="CUPS_FILETYPE=document"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[31]="FINAL_CONTENT_TYPE=printer/Canon_iR_ADV_C5000s_B1_PSV1_0US"
D [29/Jan/2013:10:48:02 -0500] [Job 2] envp[32]="AUTH_I****"
D [29/Jan/2013:10:48:02 -0500] [Job 2] Started filter /usr/libexec/cups/filter/pstops (PID 447)
D [29/Jan/2013:10:48:02 -0500] [Job 2] Started filter /Library/Printers/Canon/PS3/PDEs/EF118958/fierycupsfilter (PID 448)
D [29/Jan/2013:10:48:02 -0500] [Job 2] Started backend /usr/libexec/cups/backend/dnssd (PID 449)
D [29/Jan/2013:10:48:02 -0500] [Job 2] execv failed: Permission denied
D [29/Jan/2013:10:48:02 -0500] [Job 2] PID 448 (/Library/Printers/Canon/PS3/PDEs/EF118958/fierycupsfilter) stopped with status 1.
D [29/Jan/2013:10:48:02 -0500] [Job 2] Hint: Try setting the LogLevel to "debug" to find out more.
D [29/Jan/2013:10:48:02 -0500] [Job 2] Resolving "Canon iR-ADV C5000s-B1 PSV1.0US._printer._tcp.local."...
D [29/Jan/2013:10:48:02 -0500] [Job 2] STATE: +connecting-to-device
D [29/Jan/2013:10:48:02 -0500] [Job 2] Resolving "Canon iR-ADV C5000s-B1 PSV1.0US", regtype="_printer._tcp", domain="local."...
D [29/Jan/2013:10:48:02 -0500] [Job 2] Looking for printer.
D [29/Jan/2013:10:48:02 -0500] [Job 2] Page = 792x1224; 7,11 to 785,1213
D [29/Jan/2013:10:48:02 -0500] [Job 2] slow_collate=0, slow_duplex=0, slow_order=0
D [29/Jan/2013:10:48:02 -0500] [Job 2] Before copy_comments - %!PS-Adobe-3.1
D [29/Jan/2013:10:48:02 -0500] [Job 2] %!PS-Adobe-3.1
D [29/Jan/2013:10:48:02 -0500] [Job 2] %ADO_DSC_Encoding: UTF8
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%Title: (Option 1.pdf)
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%Creator: (Adobe Acrobat 11.0.1)
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%For: brian
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%CreationDate: 1/29/13, 10:47 AM
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%BoundingBox: 11 7 1213 785
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%HiResBoundingBox: 11.3400 7.3376 1212.6600 784.6624
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%CropBox: 11.3400 7.3376 1212.6600 784.6624
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%LanguageLevel: 3
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%DocumentNeededResources: (atend)
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%DocumentSuppliedResources: (atend)
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%DocumentNeededFeatures: (atend)
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%DocumentSuppliedFeatures: (atend)
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%DocumentData: Clean7Bit
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%PageOrder: Ascend
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%TargetDevice: (Canon iR-ADV C5000s-B1 PSV1.0US) (3017.102) 1
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%Pages: (atend)
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%DocumentProcessColors: (atend)
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%DocumentCustomColors: (atend)
D [29/Jan/2013:10:48:02 -0500] [Job 2] %%EndComments
D [29/Jan/2013:10:48:02 -0500] [Job 2] Before copy_prolog - %%BeginDefaults
D [29/Jan/2013:10:48:02 -0500] [Job 2] Before copy_setup - %%BeginSetup
D [29/Jan/2013:10:48:02 -0500] [Job 2] Before page loop - %%Page: 1 1
D [29/Jan/2013:10:48:02 -0500] [Job 2] Copying page 1...
D [29/Jan/2013:10:48:02 -0500] [Job 2] pagew = 1201.3, pagel = 777.8
D [29/Jan/2013:10:48:02 -0500] [Job 2] bboxx = 0, bboxy = 0, bboxw = 1224, bboxl = 792
D [29/Jan/2013:10:48:02 -0500] [Job 2] PageLeft = 11.3, PageRight = 1212.7
D [29/Jan/2013:10:48:02 -0500] [Job 2] PageTop = 784.9, PageBottom = 7.1
D [29/Jan/2013:10:48:02 -0500] [Job 2] PageWidth = 1224.0, PageLength = 792.0
D [29/Jan/2013:10:48:02 -0500] [Job 2] Wrote 1 pages...
D [29/Jan/2013:10:48:02 -0500] [Job 2] PID 447 (/usr/libexec/cups/filter/pstops) exited with no errors.
D [29/Jan/2013:10:48:02 -0500] [Job 2] Resolved as "lpd://CanonC5045.local.:515/print"...
D [29/Jan/2013:10:48:02 -0500] [Job 2] STATE: -connecting-to-device,offline-report
D [29/Jan/2013:10:48:02 -0500] [Job 2] Executing backend "/usr/libexec/cups/backend/lpd"...
D [29/Jan/2013:10:48:02 -0500] [Job 2] STATE: +connecting-to-device
D [29/Jan/2013:10:48:02 -0500] [Job 2] Looking up "CanonC5045.local."...
D [29/Jan/2013:10:48:02 -0500] [Job 2] backendWaitLoop(snmp_fd=5, addr=0x7f8d70c0dba8, side_cb=0x10bb23a13)
D [29/Jan/2013:10:48:02 -0500] [Job 2] PID 449 (/usr/libexec/cups/backend/dnssd) exited with no errors.
D [29/Jan/2013:10:48:02 -0500] [Job 2] End of messages
D [29/Jan/2013:10:48:02 -0500] [Job 2] printer-state=3(idle)
D [29/Jan/2013:10:48:02 -0500] [Job 2] printer-state-message="Looking for printer."
D [29/Jan/2013:10:48:02 -0500] [Job 2] printer-state-reasons=none -
Canon iRC2380 - Print Error -50
I just installed the newest printerdrivers for a Canon iRC2380. When I print I get error code -50.
Canon won't help me since it's a filesystem error. (-50 paramErr Error in user parameter list)The Canon controller has three queue names; LP, SPOOL or DIRECT.
With the queue set to LP, the settings in the copier determine the internal processing, which is typically DIRECT, meaning that the print job is sent to RAM and processed and only moved to the HD if necessary.
With the SPOOL queue, the print job is sent to the HD first regardless of the copier settings. Once the entire job has been received in the drive, the data is then sent to RAM for processing.
So, I suggest you use LP and let the copier decide if the job can stay in RAM or needs the HD.
Pahu -
Hello
I have used my Canon MP560 for over a year and it worked fine while it was in use, however, I put it away for several months and now I am having issues setting it back up again.
When I connect via WiFi, the printer stays offline ("The printer is not connected") - the blue light on the printer is on, and I have successfully connected to my network.
When I connect via the USB cable, I get a 311 error ("Error Number : 311 Printer is in use or an error has occurred. If an error has occurred, eliminate the cause of the error.").
I would prefer to have it wireless, but at this point, I'll be glad if it'll work via the USB!
Any help fixing this issue would be appriciated.
Thank you in advance
(I'm running on Lion 10.7.1 on my mid-2010 macbook pro)Based on the error message it sounds like the print queues have not been created correctly. So open Print & Scan and select the printer and remove it by pressing the minus button under the Printers list. Actually, if you have no other printers installed, I would recommend you reset the printing system. This will remove all printers from Print & Scan but not the associated printer drivers, so you will just need to add the printers again. The procedure for the reset is described below.
With the print queues removed one thing to note is that the USB printer has a different setup to the wifi printer. So if you do connect the MP560 to the Mac via USB, this should automatically create a new printer in Print & Scan. But this printer will not print to the wifi MP560. And the same applies in reverse, which is probably what you have right now with the 311 error.
If you don't want to create a USB MP560 and simply have the wifi MP560, then don't connect the printer to the Mac via USB and click the + in Print & Scan to add the wifi connected MP560. With the Default view selected, the MP560 should appear in this view, first as a scanner and after a few seconds, it will appear again showing canonijnetwork in the Kind column. Select this entry and the Print Using menu should change to "Canon MP560 series". If this does not happen, then download and install the Canon driver update that sig has provided a link to.
How to Reset the Printing System
Open System Preferences > Print & Scan
Move your mouse over the Printers list
Hold down the Control button and click the mouse
Click the "Reset printing system ..." popup
Restart your Mac -
Fix for Canon 6C10 printer error. Permanent solution!
Ok, don't try this video if you don't know what your doing. This requires technical knowledge. I'm not responsible.
I finally found a solution to the Canon 6C10 purge unit error/service, which my local repair said that they need to replace the purge unit. Anyhow, from the looks of it, it seems like a design flaw of Canon but lets not be harsh about it. I made a video on how to fix it. Canon printers are great!
http://www.youtube.com/watch?v=-0tb07N1dIoBrilliant! Thanks very much Chirantha, I have a MG5350, it doesn't have the switch you pointed at but I cleaned the wiper and operated the cam & it worked just great.
Thank you,
Colin -
Canon MF4400w Printer - "Filter" failed error. Can't scan either.
Hi,
I work in a wholly Mac environment. We have around 10 plus Macs in the office, most of them running 10.8.3 (the latest I believe). All Macs are able to print to our Canon MF4400w Printer fine EXCEPT mine.
I've had a Canon technician come by. We've installed/reinstalled the canon drivers multiple times, tried via USB/Wireless, and I personally looked up these forums to try and diagnose the problem myself. As far as I can tell, it has something to do with "capdftopdl", whatever that is.
This is a new iMac that was purchase a few weeks ago. I've used migration assistant to transfer my files from my old Mac to this new one via LAN cable. Printing from this Mac has always resulted in the "Stopped. "Filter" failed." error. It has never printed successfully despite trying multiple different drivers.
Log printout from console:
D [11/Apr/2013:14:25:15 +0800] [Job 22] The following messages were recorded from 14:25:07 to 14:25:15
D [11/Apr/2013:14:25:15 +0800] [Job 22] Adding start banner page "none".
D [11/Apr/2013:14:25:15 +0800] [Job 22] Queued on "CanonMF4400w" by "Ian".
D [11/Apr/2013:14:25:15 +0800] [Job 22] File of type application/pdf queued by "Ian".
D [11/Apr/2013:14:25:15 +0800] [Job 22] Setting job-hold-until to no-hold
D [11/Apr/2013:14:25:15 +0800] [Job 22] Adding end banner page "none".
D [11/Apr/2013:14:25:15 +0800] [Job 22] Job released by user.
D [11/Apr/2013:14:25:15 +0800] [Job 22] time-at-processing=1365661508
D [11/Apr/2013:14:25:15 +0800] [Job 22] job-sheets=none,none
D [11/Apr/2013:14:25:15 +0800] [Job 22] argv[0]="CanonMF4400w"
D [11/Apr/2013:14:25:15 +0800] [Job 22] argv[1]="22"
D [11/Apr/2013:14:25:15 +0800] [Job 22] argv[2]="Ivan"
D [11/Apr/2013:14:25:15 +0800] [Job 22] argv[3]="Microsoft Word - Art.docx"
D [11/Apr/2013:14:25:15 +0800] [Job 22] argv[4]="1"
D [11/Apr/2013:14:25:15 +0800] [Job 22] argv[5]="AP_ColorMatchingMode=AP_ApplicationColorMatching AP_D_InputSlot= brightness=100 CN_PdlWrapper_DebugMode=0 noCNBarCode CNBrightness=6 CNContrast=6 CNCopies=1 CNEncodeType=1 CNGamma=1.4 CNHalftone=pattern1 CNLANG=en_US CNPDECALL=CNLZ0050 CNPDEUserName=SXZhbg== CNPrintSetting..b. CNQueueDescription=CanonMF4400w CNSpecialPrintMode=Mode2 CNSystemEncoding=0 noCNTonerSaving noCNWhiteGap collate com.apple.print.DocumentTicket.PMSpoolFormat=application/pdf com.apple.print.JobInfo.PMApplicationName=Word com.apple.print.JobInfo.PMJobName=Microsoft\ Word\ -\Art.docx com.apple.print.JobInfo.PMJobOwner=Ian com.apple.print.PageToPaperMappingMediaName=A4 com.apple.print.PageToPaperMappingType..n.=1 com.apple.print.PrinterInfo.PMColorDeviceID..n.=5857 com.apple.print.PrintSettings.PMColorSpaceModel..n.=1 com.apple.print.PrintSettings.PMCopies..n.=1 com.apple.print.PrintSettings.PMCopyCollate..b. com.apple.print.PrintSettings.PMDestinationType..n.=1 com.apple.print.PrintSettings.PMFirstPage..n.=1 com.apple.print.PrintSettings.PMLastPage..n.=2147483647 com.apple.print.PrintSettings.PMPageRange..a.0..n.=1 com.apple.print.PrintSettings.PMPageRange..a.1..n.=2147483647 DestinationPrinterID=CanonMF4400w Filter=None gamma=1000 media=A4 MediaType=PlainPaper number-up=1 PageSize=A4 PaperInfoIsSuggested..b. printer-resolution=600x600dpi pserrorhandler-requested=standard Resolution=600x600dpi job-uuid=urn:uuid:a34846a9-9952-3032-4bca-848f99cecd0e job-originating-host-name=localhost time-at-creation=1365661507 time-at-processing=1365661508 job-impressions=2 com.apple.print.PrintSettings.PMTotalSidesImaged..n.=2 com.apple.print.PrintSettings.PMTotalBeginPages..n.=2"
D [11/Apr/2013:14:25:15 +0800] [Job 22] argv[6]="/private/var/spool/cups/d00022-001"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[0]="<CFProcessPath>"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[1]="CUPS_CACHEDIR=/private/var/spool/cups/cache"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[2]="CUPS_DATADIR=/usr/share/cups"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[3]="CUPS_DOCROOT=/usr/share/doc/cups"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[4]="CUPS_FONTPATH=/usr/share/cups/fonts"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[5]="CUPS_REQUESTROOT=/private/var/spool/cups"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[6]="CUPS_SERVERBIN=/usr/libexec/cups"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[7]="CUPS_SERVERROOT=/private/etc/cups"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[8]="CUPS_STATEDIR=/private/etc/cups"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[9]="HOME=/private/var/spool/cups/tmp"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[10]="PATH=/usr/libexec/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[11]="SERVER_ADMIN=root@localhost"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[12]="SOFTWARE=CUPS/1.6.2"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[13]="TMPDIR=/private/var/spool/cups/tmp"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[14]="USER=root"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[15]="CUPS_MAX_MESSAGE=2047"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[16]="CUPS_SERVER=/private/var/run/cupsd"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[17]="CUPS_ENCRYPTION=IfRequested"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[18]="IPP_PORT=631"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[19]="CHARSET=utf-8"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[20]="LANG=en_US.UTF-8"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[21]="APPLE_LANGUAGE=en-US"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[22]="PPD=/private/etc/cups/ppd/CanonMF4400w.ppd"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[23]="RIP_MAX_CACHE=128m"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[24]="CONTENT_TYPE=application/pdf"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[25]="DEVICE_URI=dnssd://CanonMF4400w._pdl-datastream._tcp.local./?bidi"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[26]="PRINTER_INFO=CanonMF4400w"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[27]="PRINTER_LOCATION="
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[28]="PRINTER=CanonMF4400w"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[29]="PRINTER_STATE_REASONS=none"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[30]="CUPS_FILETYPE=document"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[31]="FINAL_CONTENT_TYPE=printer/CanonMF4400w"
D [11/Apr/2013:14:25:15 +0800] [Job 22] envp[32]="AUTH_I****"
D [11/Apr/2013:14:25:15 +0800] [Job 22] Started filter /Library/Printers/Canon/CUPS_MF_Printer/Bins/capdftopdl (PID 5017)
D [11/Apr/2013:14:25:15 +0800] [Job 22] Started backend /usr/libexec/cups/backend/dnssd (PID 5018)
D [11/Apr/2013:14:25:15 +0800] [Job 22] Resolving "CanonMF4400w._pdl-datastream._tcp.local."...
D [11/Apr/2013:14:25:15 +0800] [Job 22] STATE: +connecting-to-device
D [11/Apr/2013:14:25:15 +0800] [Job 22] Resolving "CanonMF4400w", regtype="_pdl-datastream._tcp", domain="local."...
D [11/Apr/2013:14:25:15 +0800] [Job 22] Looking for printer.
D [11/Apr/2013:14:25:15 +0800] [Job 22] Set job-printer-state-message to "Looking for printer.", current level=INFO
D [11/Apr/2013:14:25:15 +0800] [Job 22] Resolved as "socket://Canonb0a4b0.local.:9100/"...
D [11/Apr/2013:14:25:15 +0800] [Job 22] STATE: -connecting-to-device,offline-report
D [11/Apr/2013:14:25:15 +0800] [Job 22] Executing backend "/usr/libexec/cups/backend/socket"...
D [11/Apr/2013:14:25:15 +0800] [Job 22] capdftopdl start.
D [11/Apr/2013:14:25:15 +0800] [Job 22] STATE: +connecting-to-device
D [11/Apr/2013:14:25:15 +0800] [Job 22] Looking up "Canonb0a4b0.local."...
D [11/Apr/2013:14:25:15 +0800] [Job 22] STATE: -com.canon.unsupportedsize-error
D [11/Apr/2013:14:25:15 +0800] [Job 22] PID 5017 (/Library/Printers/Canon/CUPS_MF_Printer/Bins/capdftopdl) stopped with status 1.
D [11/Apr/2013:14:25:15 +0800] [Job 22] Hint: Try setting the LogLevel to "debug" to find out more.
D [11/Apr/2013:14:25:15 +0800] [Job 22] hrDeviceDesc="Unknown"
D [11/Apr/2013:14:25:15 +0800] [Job 22] prtGeneralCurrentLocalization type is 5, expected 2!
D [11/Apr/2013:14:25:15 +0800] [Job 22] backendWaitLoop(snmp_fd=5, addr=0x7fa1dac0d458, side_cb=0x108df9013)
D [11/Apr/2013:14:25:15 +0800] [Job 22] PID 5018 (/usr/libexec/cups/backend/dnssd) exited with no errors.
D [11/Apr/2013:14:25:15 +0800] [Job 22] End of messages
D [11/Apr/2013:14:25:15 +0800] [Job 22] printer-state=3(idle)
D [11/Apr/2013:14:25:15 +0800] [Job 22] printer-state-message="Filter failed"
D [11/Apr/2013:14:25:15 +0800] [Job 22] printer-state-reasons=none
E [11/Apr/2013:14:30:19 +0800] [Job 22] Stopping unresponsive job.
Things I have tried:
1) Some threads suggest that it may be a corrupted Font problem. Followed steps suggested by thread, no luck.
2) Some suggested it was a setting under network. Followed those steps, still same problem.
3) Setting paper print size to A4/Letter
Please help!Can you reply with your email address, but in the form of user_name at domain_name dot com (dot country if applicable). I have some files to send you to replace the Canon files that are possibly causing the error.
Also, for your reference, you posted in the Lion forum but you have Mtn Lion. If you posted in the Mtn Lion forum I would have got to you sooner. -
Canon MF5950dw throwing Stopped - 'filter' failed printer error
We just bought a Canon MF5950dw printer, and on a MBA running 10.8.2 when we try to print anything over the network, it'll stop with the error: Stopped - 'filter' failed.
I've:
repairing permissions from the rescue disk
tried deleting and re-adding the printer
uninstalled and reinstalled the drivers
reset the CUPS printing system
and nothing has helped. The MBA has no problem printing to our old printers. It works fine on the my MBP running 10.8.2 and our Windows 7 machines. It persists whether I set it up as a Bonjour printer or an IP printer.
Anyone know how to fix this? thanks!
Below is the cups error_log:
E [19/Jan/2013:16:29:39 -0500] [Job 6] Job stopped due to filter errors; please consult the error_log file for details.
D [19/Jan/2013:16:29:39 -0500] [Job 6] The following messages were recorded from 16:29:38 to 16:29:39
D [19/Jan/2013:16:29:39 -0500] [Job 6] Adding start banner page "none".
D [19/Jan/2013:16:29:39 -0500] [Job 6] Queued on "Canon_MF5900_Series" by "kelly".
D [19/Jan/2013:16:29:39 -0500] [Job 6] Auto-typing file...
D [19/Jan/2013:16:29:39 -0500] [Job 6] Request file type is application/vnd.cups-banner.
D [19/Jan/2013:16:29:39 -0500] [Job 6] File of type application/vnd.cups-banner queued by "kelly".
D [19/Jan/2013:16:29:39 -0500] [Job 6] Adding end banner page "none".
D [19/Jan/2013:16:29:39 -0500] [Job 6] time-at-processing=1358630978
D [19/Jan/2013:16:29:39 -0500] [Job 6] job-sheets=none,none
D [19/Jan/2013:16:29:39 -0500] [Job 6] argv[0]="Canon_MF5900_Series"
D [19/Jan/2013:16:29:39 -0500] [Job 6] argv[1]="6"
D [19/Jan/2013:16:29:39 -0500] [Job 6] argv[2]="kelly"
D [19/Jan/2013:16:29:39 -0500] [Job 6] argv[3]="testprint"
D [19/Jan/2013:16:29:39 -0500] [Job 6] argv[4]="1"
D [19/Jan/2013:16:29:39 -0500] [Job 6] argv[5]="AP_ColorMatchingMode=AP_ApplicationColorMatching AP_D_InputSlot= collate com.apple.print.DocumentTicket.PMSpoolFormat=application/pdf com.apple.print.JobInfo.PMJobName=testprint com.apple.print.PrinterInfo.PMColorDeviceID..n.=16929 com.apple.print.PrintSettings.PMCopies..n.=1 com.apple.print.PrintSettings.PMCopyCollate..b. com.apple.print.PrintSettings.PMFirstPage..n.=1 com.apple.print.PrintSettings.PMLastPage..n.=2147483647 com.apple.print.PrintSettings.PMPageRange..a.0..n.=1 com.apple.print.PrintSettings.PMPageRange..a.1..n.=2147483647 fit-to-page media=Letter pserrorhandler-requested=standard job-uuid=urn:uuid:62e1ae28-d482-3786-78e4-bade79b0939a job-originating-host-name=localhost time-at-creation=1358630978 time-at-processing=1358630978 PageSize=Letter"
D [19/Jan/2013:16:29:39 -0500] [Job 6] argv[6]="/private/var/spool/cups/d00006-001"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[0]="<CFProcessPath>"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[1]="CUPS_CACHEDIR=/private/var/spool/cups/cache"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[2]="CUPS_DATADIR=/usr/share/cups"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[3]="CUPS_DOCROOT=/usr/share/doc/cups"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[4]="CUPS_FONTPATH=/usr/share/cups/fonts"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[5]="CUPS_REQUESTROOT=/private/var/spool/cups"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[6]="CUPS_SERVERBIN=/usr/libexec/cups"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[7]="CUPS_SERVERROOT=/private/etc/cups"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[8]="CUPS_STATEDIR=/private/etc/cups"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[9]="HOME=/private/var/spool/cups/tmp"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[10]="PATH=/usr/libexec/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[11]="SERVER_ADMIN=root@localhost"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[12]="SOFTWARE=CUPS/1.6svn"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[13]="TMPDIR=/private/var/spool/cups/tmp"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[14]="USER=root"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[15]="CUPS_MAX_MESSAGE=2047"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[16]="CUPS_SERVER=/private/var/run/cupsd"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[17]="CUPS_ENCRYPTION=IfRequested"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[18]="IPP_PORT=631"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[19]="CHARSET=utf-8"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[20]="LANG=en_US.UTF-8"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[21]="APPLE_LANGUAGE=en-US"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[22]="PPD=/private/etc/cups/ppd/Canon_MF5900_Series.ppd"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[23]="RIP_MAX_CACHE=128m"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[24]="CONTENT_TYPE=application/vnd.cups-banner"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[25]="DEVICE_URI=dnssd://Canon%20MF5900%20Series._pdl-datastream._tcp.local ./?bidi"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[26]="PRINTER_INFO=Canon MF5900 Series"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[27]="PRINTER_LOCATION="
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[28]="PRINTER=Canon_MF5900_Series"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[29]="PRINTER_STATE_REASONS=none"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[30]="CUPS_FILETYPE=document"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[31]="FINAL_CONTENT_TYPE=printer/Canon_MF5900_Series"
D [19/Jan/2013:16:29:39 -0500] [Job 6] envp[32]="AUTH_I****"
D [19/Jan/2013:16:29:39 -0500] [Job 6] Started filter /usr/libexec/cups/filter/cgbannertopdf (PID 1149)
D [19/Jan/2013:16:29:39 -0500] [Job 6] Started filter /Library/Printers/Canon/CUPS_MF_Printer/Bins/capdftopdl (PID 1150)
D [19/Jan/2013:16:29:39 -0500] [Job 6] Started backend /usr/libexec/cups/backend/dnssd (PID 1151)
D [19/Jan/2013:16:29:39 -0500] [Job 6] capdftopdl start.
D [19/Jan/2013:16:29:39 -0500] [Job 6] Resolving "Canon MF5900 Series._pdl-datastream._tcp.local."...
D [19/Jan/2013:16:29:39 -0500] [Job 6] STATE: +connecting-to-device
D [19/Jan/2013:16:29:39 -0500] [Job 6] Resolving "Canon MF5900 Series", regtype="_pdl-datastream._tcp", domain="local."...
D [19/Jan/2013:16:29:39 -0500] [Job 6] Looking for printer.
D [19/Jan/2013:16:29:39 -0500] [Job 6] Set job-printer-state-message to "Looking for printer.", current level=INFO
D [19/Jan/2013:16:29:39 -0500] [Job 6] Resolved as "socket://Canon0b182e.local.:9100/"...
D [19/Jan/2013:16:29:39 -0500] [Job 6] STATE: -connecting-to-device,offline-report
D [19/Jan/2013:16:29:39 -0500] [Job 6] Executing backend "/usr/libexec/cups/backend/socket"...
D [19/Jan/2013:16:29:39 -0500] [Job 6] load_banner(filename="/private/var/spool/cups/d00006-001")
D [19/Jan/2013:16:29:39 -0500] [Job 6] Page = 612x792; 14,14 to 598,778
D [19/Jan/2013:16:29:39 -0500] [Job 6] STATE: +connecting-to-device
D [19/Jan/2013:16:29:39 -0500] [Job 6] Looking up "Canon0b182e.local."...
D [19/Jan/2013:16:29:39 -0500] [Job 6] hrDeviceDesc="Canon MF5900 Series"
D [19/Jan/2013:16:29:39 -0500] [Job 6] prtMarkerColorantValue.1.1 = "black"
D [19/Jan/2013:16:29:39 -0500] [Job 6] ATTR: marker-colors=#000000
D [19/Jan/2013:16:29:39 -0500] [Job 6] ATTR: marker-names='"Canon CRG119 Black Toner"'
D [19/Jan/2013:16:29:39 -0500] [Job 6] ATTR: marker-types=toner
D [19/Jan/2013:16:29:39 -0500] [Job 6] ATTR: marker-levels=100
D [19/Jan/2013:16:29:39 -0500] [Job 6] new_supply_state=0, change_state=ffff
D [19/Jan/2013:16:29:39 -0500] [Job 6] STATE: -developer-low-report
D [19/Jan/2013:16:29:39 -0500] [Job 6] STATE: -developer-empty-warning
D [19/Jan/2013:16:29:39 -0500] [Job 6] STATE: -marker-supply-low-report
D [19/Jan/2013:16:29:39 -0500] [Job 6] STATE: -marker-supply-empty-warning
D [19/Jan/2013:16:29:39 -0500] [Job 6] STATE: -opc-near-eol-report
D [19/Jan/2013:16:29:39 -0500] [Job 6] STATE: -opc-life-over-warning
D [19/Jan/2013:16:29:39 -0500] [Job 6] STATE: -toner-low-report
D [19/Jan/2013:16:29:39 -0500] [Job 6] STATE: -toner-empty-warning
D [19/Jan/2013:16:29:39 -0500] [Job 6] STATE: -waste-receptacle-almost-full-report
D [19/Jan/2013:16:29:39 -0500] [Job 6] STATE: -waste-receptacle-full-warning
D [19/Jan/2013:16:29:39 -0500] [Job 6] STATE: -cleaner-life-almost-over-report
D [19/Jan/2013:16:29:39 -0500] [Job 6] STATE: -cleaner-life-over-warning
D [19/Jan/2013:16:29:39 -0500] [Job 6] new_state=0, change_state=ffff
D [19/Jan/2013:16:29:39 -0500] [Job 6] STATE: -media-empty-warning
D [19/Jan/2013:16:29:39 -0500] [Job 6] STATE: -door-open-report
D [19/Jan/2013:16:29:39 -0500] [Job 6] STATE: -media-jam-warning
D [19/Jan/2013:16:29:39 -0500] [Job 6] STATE: -input-tray-missing-warning
D [19/Jan/2013:16:29:39 -0500] [Job 6] STATE: -output-tray-missing-warning
D [19/Jan/2013:16:29:39 -0500] [Job 6] STATE: -marker-supply-missing-warning
D [19/Jan/2013:16:29:39 -0500] [Job 6] STATE: -output-area-almost-full-report
D [19/Jan/2013:16:29:39 -0500] [Job 6] STATE: -output-area-full-warning
D [19/Jan/2013:16:29:39 -0500] [Job 6] backendWaitLoop(snmp_fd=5, addr=0x7fe17b410178, side_cb=0x10a2e1013)
D [19/Jan/2013:16:29:39 -0500] [Job 6] align for banner 1.
D [19/Jan/2013:16:29:39 -0500] [Job 6] align for banner 1.
D [19/Jan/2013:16:29:39 -0500] [Job 6] PID 1149 (/usr/libexec/cups/filter/cgbannertopdf) exited with no errors.
D [19/Jan/2013:16:29:39 -0500] [Job 6] STATE: -com.canon.unsupportedsize-error
D [19/Jan/2013:16:29:39 -0500] [Job 6] PID 1151 (/usr/libexec/cups/backend/dnssd) exited with no errors.
D [19/Jan/2013:16:29:39 -0500] [Job 6] PID 1150 (/Library/Printers/Canon/CUPS_MF_Printer/Bins/capdftopdl) stopped with status 1.
D [19/Jan/2013:16:29:39 -0500] [Job 6] Hint: Try setting the LogLevel to "debug" to find out more.
D [19/Jan/2013:16:29:39 -0500] [Job 6] End of messages
D [19/Jan/2013:16:29:39 -0500] [Job 6] printer-state=3(idle)
D [19/Jan/2013:16:29:39 -0500] [Job 6] printer-state-message="Filter failed"
D [19/Jan/2013:16:29:39 -0500] [Job 6] printer-state-reasons=noneMaybe this will help:
https://discussions.apple.com/thread/4158755?tstart=0
If you monitor the "More Like This" box (top right), other threads appear. Opening them usually displays other threads. -
Printing Error with Canon MF6500
I'm trying to print with my Canon MF6500 but I keep getting a printer error saying that there is an error in the connection. The strange thing is that it was working fine a couple days ago. Here are a few things:
Things I've Done:
-printed using another macbook with the same USB cord (worked)
-uninstalled and reinstalled ALL printers (did not work)
-downloaded the driver from the canon website (did not work)
-used multiple USB cords
Things that might have caused the problem:
-Used a Canon Pixma iP1800 to print
-Used a HP photosmart C1300 to scan and print
another thing to note is that when I install the printer it doesn't automatically detect the software anymore, I have to select the proper printer driver (Canon MF6500 UFR II)anguonly wrote:
Maybe the process "UFR II BackGrounder" is the problem but I don't want to shut out something important
The Backgrounder service provides communication between the UFR2 driver and the Mac. If this service fails to run and connect to the printer then it will cause errors, such as the one you are having. You could look at stopping this service, it will restart by itself, or restarting the Mac will do the same.
With all that you have done so far I suggest you look at removing the UFR2 driver and associated files and then install v2.21 again. First remove the existing MF6500 printer queue in Print & Fax. Then trash the following files;
System Volume/Library/Printers/Canon/UFR2
System Volume/Library/LaunchAgents/jp.co.canon.UFR2.BG.plist
System Volume/Library/Printers/PPDs/Contents/Resources/CNTD**Z*2.ppd.gz
Where * indicates a character string that represents the printer model, and 2 indicates a character string that represents the corresponding language.
Then restart the Mac and install the v2.21 UFR2 driver. -
Trying to connect new MacBook Air to printer (Canon MF4570dn)attached to my PC
I have a new MacBook Air and I am trying to set it up to print to a Canon MF4570dn hooked up via USB to my PC. I have file and printer sharing turned on. The MacBook can see the workgroup --> computer --> printer name. I have tried using Canon's print drivers and generic PCL to no avail. With the former, I get "filter' failed and with the latter, everything seems to work when I look in the printer status (shows that it is waiting to print and then just disappears (as if it has finished printing) - but no printout.
Network is avilable.Hi LindaH51,
If you are having an issue connecting to a shared printer from your MacBook Air, you may find the following article helpful:
OS X Mountain Lion: Troubleshoot a network printer
http://support.apple.com/kb/PH11070
Regards,
- Brenden -
HP Laserjet 1120 error filter failed when printing
Printer is installed when I plug it in to usb, and erverything seems ok.
Get an error when i try printing "filter failed"
Tried to to add manually the printer and selects it, but an error pops up and says the software has been incorrectly uninstalled and contact the manufacturer.
Mac os x 10.8.2
Has updated everything regarding drivers.
I have searced the communty and tried everything i could try regarding the error Filter failed.
Please advise
ipp://localhost/jobs/1) from localhost
E [20/Feb/2013:15:44:57 +0100] [Job 2] Job stopped due to filter errors; please consult the error_log file for details.
D [20/Feb/2013:15:44:57 +0100] [Job 2] The following messages were recorded from 15:44:49 to 15:44:57
D [20/Feb/2013:15:44:57 +0100] [Job 2] Adding start banner page "none".
D [20/Feb/2013:15:44:57 +0100] [Job 2] Queued on "HP_LaserJet_M1120_MFP" by "hannechristoffersen".
D [20/Feb/2013:15:44:57 +0100] [Job 2] Auto-typing file...
D [20/Feb/2013:15:44:57 +0100] [Job 2] Request file type is application/vnd.cups-banner.
D [20/Feb/2013:15:44:57 +0100] [Job 2] File of type application/vnd.cups-banner queued by "hannechristoffersen".
D [20/Feb/2013:15:44:57 +0100] [Job 2] Adding end banner page "none".
D [20/Feb/2013:15:44:57 +0100] [Job 2] time-at-processing=1361371489
D [20/Feb/2013:15:44:57 +0100] [Job 2] job-sheets=none,none
D [20/Feb/2013:15:44:57 +0100] [Job 2] argv[0]="HP_LaserJet_M1120_MFP"
D [20/Feb/2013:15:44:57 +0100] [Job 2] argv[1]="2"
D [20/Feb/2013:15:44:57 +0100] [Job 2] argv[2]="hannechristoffersen"
D [20/Feb/2013:15:44:57 +0100] [Job 2] argv[3]="testprint"
D [20/Feb/2013:15:44:57 +0100] [Job 2] argv[4]="1"
D [20/Feb/2013:15:44:57 +0100] [Job 2] argv[5]="AP_ColorMatchingMode=AP_ApplicationColorMatching AP_D_InputSlot= nocollate com.apple.print.DocumentTicket.PMSpoolFormat=application/pdf com.apple.print.JobInfo.PMJobName=testprint com.apple.print.PrinterInfo.PMColorDeviceID..n.=17998 com.apple.print.PrintSettings.PMCopies..n.=1 com.apple.print.PrintSettings.PMCopyCollate..b. com.apple.print.PrintSettings.PMFirstPage..n.=1 com.apple.print.PrintSettings.PMLastPage..n.=2147483647 com.apple.print.PrintSettings.PMPageRange..a.0..n.=1 com.apple.print.PrintSettings.PMPageRange..a.1..n.=2147483647 fit-to-page media=A4 pserrorhandler-requested=standard job-uuid=urn:uuid:d712541e-6c3d-32b2-4a17-995e1d9a2c53 job-originating-host-name=localhost time-at-creation=1361371489 time-at-processing=1361371489 PageSize=A4"
D [20/Feb/2013:15:44:57 +0100] [Job 2] argv[6]="/private/var/spool/cups/d00002-001"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[0]="<CFProcessPath>"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[1]="CUPS_CACHEDIR=/private/var/spool/cups/cache"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[2]="CUPS_DATADIR=/usr/share/cups"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[3]="CUPS_DOCROOT=/usr/share/doc/cups"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[4]="CUPS_FONTPATH=/usr/share/cups/fonts"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[5]="CUPS_REQUESTROOT=/private/var/spool/cups"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[6]="CUPS_SERVERBIN=/usr/libexec/cups"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[7]="CUPS_SERVERROOT=/private/etc/cups"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[8]="CUPS_STATEDIR=/private/etc/cups"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[9]="HOME=/private/var/spool/cups/tmp"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[10]="PATH=/usr/libexec/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[11]="[email protected]"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[12]="SOFTWARE=CUPS/1.6svn"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[13]="TMPDIR=/private/var/spool/cups/tmp"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[14]="USER=root"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[15]="CUPS_MAX_MESSAGE=2047"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[16]="CUPS_SERVER=/private/var/run/cupsd"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[17]="CUPS_ENCRYPTION=IfRequested"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[18]="IPP_PORT=631"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[19]="CHARSET=utf-8"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[20]="LANG=da.UTF-8"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[21]="APPLE_LANGUAGE=da"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[22]="PPD=/private/etc/cups/ppd/HP_LaserJet_M1120_MFP.ppd"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[23]="RIP_MAX_CACHE=128m"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[24]="CONTENT_TYPE=application/vnd.cups-banner"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[25]="DEVICE_URI=usb://Hewlett-Packard/HP%20LaserJet%20M1120%20MFP?serial=M F10TRN"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[26]="PRINTER_INFO=HP LaserJet M1120"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[27]="PRINTER_LOCATION=Hannes MacBook Pro"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[28]="PRINTER=HP_LaserJet_M1120_MFP"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[29]="PRINTER_STATE_REASONS=none"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[30]="CUPS_FILETYPE=document"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[31]="FINAL_CONTENT_TYPE=printer/HP_LaserJet_M1120_MFP"
D [20/Feb/2013:15:44:57 +0100] [Job 2] envp[32]="AUTH_I****"
D [20/Feb/2013:15:44:57 +0100] [Job 2] Started filter /usr/libexec/cups/filter/cgbannertopdf (PID 379)
D [20/Feb/2013:15:44:57 +0100] [Job 2] Started filter /usr/libexec/cups/filter/cgpdftoraster (PID 380)
D [20/Feb/2013:15:44:57 +0100] [Job 2] Started filter /Library/Printers/hp/laserjet/hplaserjetzjs.bundle/Contents/MacOS/rasterToHPZJS (PID 381)
D [20/Feb/2013:15:44:57 +0100] [Job 2] Started backend /usr/libexec/cups/backend/usb (PID 382)
D [20/Feb/2013:15:44:57 +0100] [Job 2] execv failed: Permission denied
D [20/Feb/2013:15:44:57 +0100] [Job 2] PID 381 (/Library/Printers/hp/laserjet/hplaserjetzjs.bundle/Contents/MacOS/rasterToHPZJ S) stopped with status 1.
D [20/Feb/2013:15:44:57 +0100] [Job 2] Hint: Try setting the LogLevel to "debug" to find out more.
D [20/Feb/2013:15:44:57 +0100] [Job 2] usb: AppleLanguages="da"
D [20/Feb/2013:15:44:57 +0100] [Job 2] STATE: +connecting-to-device
D [20/Feb/2013:15:44:57 +0100] [Job 2] Looking for 'Hewlett-Packard HP LaserJet M1120 MFP'
D [20/Feb/2013:15:44:57 +0100] [Job 2] Tilladelser til biblioteket “/System/Library/Printers/Libraries/USBGenericPrintingClass.plugin” er OK (040755/uid=0/gid=0).
D [20/Feb/2013:15:44:57 +0100] [Job 2] load_banner(filename="/private/var/spool/cups/d00002-001")
D [20/Feb/2013:15:44:57 +0100] [Job 2] load_classdriver(/System/Library/Printers/Libraries/USBGenericPrintingClass.plu gin) (kr:0x00000000)
D [20/Feb/2013:15:44:57 +0100] [Job 2] Opening connection
D [20/Feb/2013:15:44:57 +0100] [Job 2] Tilladelser til biblioteket “/System/Library/Printers/Libraries/USBGenericPrintingClass.plugin” er OK (040755/uid=0/gid=0).
D [20/Feb/2013:15:44:57 +0100] [Job 2] load_classdriver(/System/Library/Printers/Libraries/USBGenericPrintingClass.plu gin) (kr:0x00000000)
D [20/Feb/2013:15:44:57 +0100] [Job 2] STATE: -connecting-to-device
D [20/Feb/2013:15:44:57 +0100] [Job 2] Sender data til printer.
D [20/Feb/2013:15:44:57 +0100] [Job 2] Sent 0 bytes...
D [20/Feb/2013:15:44:57 +0100] [Job 2] cgpdftoraster: copying to temp print file "/private/var/spool/cups/tmp/0017c512c2b60"
D [20/Feb/2013:15:44:57 +0100] [Job 2] Page = 595x842; 18,14 to 577,828
D [20/Feb/2013:15:44:57 +0100] [Job 2] align for banner 1.
D [20/Feb/2013:15:44:57 +0100] [Job 2] PID 379 (/usr/libexec/cups/filter/cgbannertopdf) exited with no errors.
D [20/Feb/2013:15:44:57 +0100] [Job 2] cgpdftoraster: “/private/var/spool/cups/tmp/0017c512c2b60” has 1 pages.
D [20/Feb/2013:15:44:57 +0100] [Job 2] cgpdftoraster: opened PPD file "/private/etc/cups/ppd/HP_LaserJet_M1120_MFP.ppd"...
D [20/Feb/2013:15:44:57 +0100] [Job 2] cgpdftoraster: size->width = 595, size->length = 842, size->top = 827.6, size->bottom = 14.4, size->left = 18, size->right = 577
D [20/Feb/2013:15:44:57 +0100] [Job 2] cgpdftoraster: PreferredRotation = 90
D [20/Feb/2013:15:44:57 +0100] [Job 2] cgpdftoraster: languageLevel = 3, mediaBox.size.width = 595, mediaBox.size.height = 842
D [20/Feb/2013:15:44:57 +0100] [Job 2] cgpdftoraster: colorspace = 3, bitsPerColor = 8
D [20/Feb/2013:15:44:57 +0100] [Job 2] cgpdftoraster: skipBytesPerRow = 14
D [20/Feb/2013:15:44:57 +0100] [Job 2] cgpdftoraster: band width = 4658, bytesPerRow = 4672, band height = 2244, height = 6777
D [20/Feb/2013:15:44:57 +0100] [Job 2] cgpdftoraster: context width = 4658, height = 2244, bitsPerComponent = 8, bitsPerPixel = 8, bytesPerRow = 4672, bitmapInfo = 0, resolution = (600.000000, 600.000000)
D [20/Feb/2013:15:44:57 +0100] [Job 2] cgpdftoraster: rasterWriteHeader: (null)
D [20/Feb/2013:15:44:57 +0100] [Job 2] cgpdftoraster: bytes written for side 1 = 0
D [20/Feb/2013:15:44:57 +0100] [Job 2] PID 380 (/usr/libexec/cups/filter/cgpdftoraster) exited with no errors.
D [20/Feb/2013:15:44:57 +0100] [Job 2] Waiting for read thread to exit...
D [20/Feb/2013:15:44:57 +0100] [Job 2] Read thread still active, aborting the pending read...
D [20/Feb/2013:15:44:57 +0100] [Job 2] Got USB return aborted during read
D [20/Feb/2013:15:44:57 +0100] [Job 2] PID 382 (/usr/libexec/cups/backend/usb) exited with no errors.
D [20/Feb/2013:15:44:57 +0100] [Job 2] End of messages
D [20/Feb/2013:15:44:57 +0100] [Job 2] printer-state=3(idle)
D [20/Feb/2013:15:44:57 +0100] [Job 2] printer-state-message="Sender data til printer."
D [20/Feb/2013:15:44:57 +0100] [Job 2] printer-state-reasons=none
StefanThanks sig.
I have already tried this one.
It did not help
Whats there to do?
Is it simply to wait it out, or face the reality and buy a new printer?
Regards -
Hello, i currently acquired a Mac Book Pro and running Mac Os X 10.8.3, but i have failed to get the driver for my canon inkjet printer. could anyone help me out please? Thank you
You may be able to download it fom here:
Printer and Scanner software available for download:
http://support.apple.com/kb/HT3669?viewlocale=en_US -
My Canon MG4150 printer won't connect. Im using OS X10.7 which says is compatible. Its identifies via USB and says downloading, but then comes up with software unavailable error. Any ideas?
Hi Pebbles2313,
It sounds like you have an issue with your printer software. You may find some of the software necessary to run your printer through the following link:
OS X: Printer and scanner software available for download - Apple Support
http://support.apple.com/en-is/HT201465
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden -
My Canon MG4150 printer won't connect. Im using OS X10.7 which says is compatible. Its identifies via USB and says downloading, but then comes up with software unavailable error.
Try downloading the driver directly from Canon's web site.
-
I can't see my Canon MG5220 printer... Initially I was getting "there is a communication error" so I rebooted everything, reset the printing system, reinstalled the driver and still NO luck! I see no printers available in the Print & Scan area. If I click "+" it seems to see the scanner, but never the printer. HELP!
The printer component uses a different protocol to advertise itself on the network compared to the scanner component and it can take several seconds longer to appear after the scanner has.
That said, with the introduction of AirPrint, the MG should be seen as Bonjour Multifunction in the Add Printer window, as shown below.
Selecting this Bonjour Multifunction entry will create a printer using AirPrint and a scanner using the iCA driver.
So do you see the MG5220 as Bonjour Multifunction or just Bonjour? -
Print Cartridge Error (Electrical Failed Pen)
I'm using an HP Deskjet F4400 series, and I just replaced my empty black cartridge. Prior to that, the color cartridge was around 75% full. After installing the black cartridge, I have an error with the color cartridge, Print Cartridge Error (Electrical Failed Pen). I found a thread that suggested cleaning the contacts, but I still have the same error, and cannot use the printer. Please help!
This question was solved.
View Solution.Hi, you could try doing a reset (check out this link ), then try to reseat the cartridges and perform an alignment (details here ). Does this solve the problem?
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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