Canon MP Navigator stopped working.
Canon MP Navigator stopped working. twain_32 folder contains only wiatwain.ds and CNQ4507. No PIXMA MX870 were present. Please advise.
Hi bcb,
Please try downloading the updated MP Navigator from the following website:
http://usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx870#Driver...
If the error remains afterward, or there is any difficulty with the procedure, please visit the link below for further assistance. Thanks so much!
http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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Canon MP Navigator Stopped Working (MX870)
Running Windows7, 64 bit Oper System
Canon MX870
Scanning was not an issue prior to a few days ago. No new software or programs have been installed.
Went to scan a document and scanning looked like it was working, then it greyed out and received error message: Canon MP Navigator EX has stopped working.
Searched internet for solutions and tried them. Nothing works. I've gone as far to un-install all Canon products and utilities, even went into registry and searched and removed everything I thought I could related to Canon.
Still receive error. What do I do now?
Guess I've pretty much stumped the panal since there's been no response
Solved!
Go to Solution.Hi jealkon,
There may be a third party scanner driver interfering with MP navigator. Please try the following:
1. Click 'Start' and then 'Computer'.
2. On the left-hand pane, click the down arrow beside Local Disk (C: ).
3. Click the down arrow beside Windows to open the folder
4. Highlight the twain_32 folder.
5. The folder should have 2 folders that start with PIXMA MX870 and a file called wiatwain.ds. Any other folders or files should be dragged to the desktop.
6. Reboot the computer and try scanning again.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well. -
I have had the Canon PIXMA MX439 for almost a year and it has worked perfectly until recently. A few weeks ago I started getting this message every time I try to scan: "MP Navigator EX has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Sometimes the scan still saves successfully to the folder and sometimes it does not. I'm not sure what made this start or how to fix the problem. I've looked online and tried some of the suggestions, but nothing has worked. My printer could beconnected wirelessly, but I've always used it hardwired.
Hi mdolifka,
There are several possible reasons for this error, but let's check the most common cause first.
Follow these steps to check for any non-Canon TWAIN devices that may be conflicting with your scanner drivers:
Click the Start icon and select 'Computer'.
On the left-hand pane, double-click 'Local Disk (C'.
Use the scroll bar on the left-hand pane to scroll down and then double-click 'Windows' folder.
Use the scroll bar on the left-hand pane to scroll down and then double-click 'twain_32' folder.
Under twain_32, right-click on the non-Canon model folder and select 'Cut'
Use the scroll bar on the left-hand pane to scroll up and then click 'Windows' folder.
In Windows folder, right-click in a blank any area and select 'Paste'.
If prompted to provide administrator permission to move the folder, click 'Continue'.
If prompted to provide permission again, click 'Continue'.
Reboot the computer, open MP Navigator and try again.
If this didn't work, or if you have any other questions, please feel free to Contact Us!
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well. -
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So that the Community can help you better, we will need to know the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x), and how you're connecting to your device (USB, Wi-Fi, or ethernet). Any other details you'd like to give will only help the Community better understand your issue! Thanks and have a great day! -
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Hi,
I bought a Canon Pixma MX870 printer/scanner a month or so ago and it was working fine up till this week. I had installed the Canon software and ran the OS X Software updpate when setting it up.
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Thank you.Marlinespike wrote:
However, I went to take a screenshot and something very weird happened. It popped up a dialog box where the scanner was checked as shown in your screenshot with an 80.????? IP address (the ? are because I don't recall)
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you are not the only one with this problem. Pls search in the forum. There are many posts with that topic.
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Thanks for visiting Apple Support Communities.
You may find the troubleshooting steps in this article helpful:
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OK, I let you off
And it's not a Canon- or Tiger-specific
problem, as I've also had similar problems with
different versions of OS X, including Jaguar and
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Trying to get LiDE 110 scanner working on my laptop. I keep getting this message once scan is complete "canon mp navigator ex has stopped working" and then a corrupted pdf is saved - fresh install on windows 8.1 I have used most up to date drivers and software and tried these two "fixes" from an internet search on this topic (it seems to be a common problem that hasn't been addressed by Canon) - I'm on the verge of returning the scanner!! 1) Delete this file: C:\Users\<user name>\App Data\Roaming\Microsoft\Windows\Network Shortcuts\My Web Sites on MSN. RESULT - "My Web Sites on MSN" does not exist in that folder on my computer. 2)Remove "sdc330Twain.ds" from windows Twain-32 folder RESULT - didn't have any effect Thank you, in anticipation!
Currently running the scanner on "Advanced scan to pdf" but would like to have access to the canon software with more options
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