Canon MP640 - "No scanner selected" bug in Snow Leopard

Hi!
I use a Canon MP640 printer/scanner combo unit WITHOUT installing any software from Canon. I like to stick with the built-in functionality of Mac OS X. Which means scanning via Preview.app or ImageCapture.app.
Until recently everything worked flawlessly. Have not used the scanner in a while though and now with 10.6.4 installed I found out, that the scanner does not appear anymore in the Preview.app menu FILE > IMPORT FROM SCANNER > ...
Opening up SystemPreferences.app in order to delete and add the printer again only helped for one scan when the scan was invoked with the printer button. Turning the printer off/on and the link between the computer to the scanner was broken again
In SystemPreferences.app Snow Leopard says "No scanner selected" when I choose the printer and click the SCAN tab in the printer/scanner section.
Anybody found out how to fix this issue without installing all the Canon printing/scanning software? I would like to stick with the built-in Preview.app.
Thanks

Sorry to read that nothing has helped to date.
Checking the operation of my MP980 connected via USB and using Image Capture or Preview to scan, the process 'Canon IJScanner1' is the only process that starts when the scan is initiated from either application. And long after the scanning has completed and the relevant applications have been closed the process remains in the process list.
If I force quit the 'Canon IJScanner1' process I then find that the MP980 is not listed in the 'Import from Scanner' menu within Preview. And with this process still closed, if I go to Print & Fax and click on Open Scanner under the Scan button of the MP980, the Canon MP980 scanner queue will appear but with 'No scanner selected' inside the pane.
So I can recreate what you are seeing. But the question is why is your 'Canon IJScanner1' process stopping. If you check your Console log messages, is there any reference to this process stopping or failing?
Checking my log it showed as follows when I force quit the process.
13/09/10 4:34:00 PM com.apple.launchd.peruser.501 (183) ({0x0-0x577577}.jp.co.canon.ijscanner1.scanner.ica{66850}) Exited: Killed
Also, FYI, trying to start the process again manually is proving difficult. Double-clicking on the 'Canon IJScanner1' icon in /Library/Image Capture/Devices starts the service temporarily but then stops soon after. This is shown in Console as follows;
13/09/10 4:42:51 PM {0x0-0x61d61d}.com.twainds.mp980.scangear140800.canon{67810} /Library/Image Capture/TWAIN Data Sources/Canon MP980 series.ds/Contents/MacOS/Canon MP980 series: /Library/Image Capture/TWAIN Data Sources/Canon MP980 series.ds/Contents/MacOS/Canon MP980 series: cannot execute binary file
13/09/10 4:42:51 PM com.apple.launchd.peruser.501{183} ({0x0-0x61d61d}.com.twainds.mp980.scangear140800.canon{67810}) Exited with exit code: 126
The only solution I could find was to restart the Mac but this made the process re-appear in the process list and consequently I was able to scan from Preview again.
Pahu

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    Identifier: jp.co.canon.bj.printer.app.module.MPN300
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    Build Info: MP Navigator 3.0-3~3
    Code Type: X86 (Native)
    Parent Process: ??? [1]
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    Interval Since Last Report: 4158 sec
    Crashes Since Last Report: 2
    Per-App Interval Since Last Report: 55 sec
    Per-App Crashes Since Last Report: 2
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    Exception Codes: KERNPROTECTIONFAILURE at 0x000000000000001c
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    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 com.apple.AppKit 0x97238b7e -[NSImage _setCacheRep:] + 34
    1 com.apple.AppKit 0x97238a8c __-[NSImage addRepresentations:]_block_invoke1 + 103
    2 com.apple.AppKit 0x97238902 -[NSImage _usingRepProviderPerformBlock:] + 122
    3 com.apple.AppKit 0x97238881 -[NSImage _usingRepresentationsPerformBlock:] + 88
    4 com.apple.AppKit 0x97238821 -[NSImage _addRepresentations:] + 121
    5 com.apple.AppKit 0x9723878c -[NSImage addRepresentation:] + 105
    6 ...GUserInterfaceframework1200 0x17f71f68 -[UIM1200_BaseScanMode reDrawPreview:] + 278
    7 ...GUserInterfaceframework1200 0x17f109c7 -[UIM1200_UserInterfaceModule drawPreviewAreaThread] + 494
    8 com.apple.Foundation 0x94d9aea8 __NSThreadPerformPerform + 705
    9 com.apple.CoreFoundation 0x970468cb __CFRunLoopDoSources0 + 1563
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    19 com.apple.AppKit 0x9722a535 NSApplicationMain + 574
    20 ...j.printer.app.module.MPN300 0x00076572 mfpMain + 2110
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    22 ...j.printer.app.module.MPN300 0x0000279a _start + 228
    23 ...j.printer.app.module.MPN300 0x000026b5 start + 41
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    5 libSystem.B.dylib 0x94a67336 start_wqthread + 30
    Thread 2:
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    2 libSystem.B.dylib 0x94a67336 start_wqthread + 30
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    edi: 0x1ba3fec0 esi: 0x00000000 ebp: 0xbfffe0a8 esp: 0xbfffe070
    ss: 0x0000001f efl: 0x00010282 eip: 0x97238b7e cs: 0x00000017
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    0x989bf000 - 0x989bfff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
    0x989c0000 - 0x989c0ff7 com.apple.Cocoa 6.6 (???) <EA27B428-5904-B00B-397A-185588698BCC> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x989c1000 - 0x989d1ff7 libsasl2.2.dylib ??? (???) <C8744EA3-0AB7-CD03-E639-C4F2B910BE5D> /usr/lib/libsasl2.2.dylib
    0x989d3000 - 0x98e08ff7 libLAPACK.dylib ??? (???) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
    0x98e09000 - 0x98e09ff7 com.apple.Accelerate 1.5 (Accelerate 1.5) <F642E7A0-3720-FA19-0190-E6DBD9EF2D9B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x98f18000 - 0x9923bfef com.apple.HIToolbox 1.6.2 (???) <E02640B9-7BC3-A4B4-6202-9E4127DDFDD6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
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    0x99358000 - 0x99362ff7 libGL.dylib ??? (???) <76A207FE-889A-CF1B-AF9A-795EEE5A463E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
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    0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <D45B91B2-2B4C-AAC0-8096-1FC48B7E9672> /usr/lib/libSystem.B.dylib
    Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.52f9
    Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB
    Memory Module: global_name
    AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x8F), Atheros 9280: 2.1.8.10
    Modem:
    Bluetooth: Version 2.2.4f3, 2 service, 1 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: ST3500418ASQ, 465.76 GB
    Serial ATA Device: OPTIARC DVD RW AD-5680H
    USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000
    USB Device: MP180, 0x04a9 (Canon Inc.), 0x1715, 0x24300000
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0x24400000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
    USB Device: Apple Optical USB Mouse, 0x05ac (Apple Inc.), 0x0304, 0x06400000
    USB Device: Hub in Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x1003, 0x06200000
    USB Device: Apple USB Modem, 0x05ac (Apple Inc.), 0x1401, 0x06220000
    USB Device: Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x020b, 0x06230000
    USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0x06110000
    FireWire Device: OEM SATA Device 00, G-TECH, Up to 800 Mb/sec
    I use my Scanner a lot...is there a new driver anywhere I can download?
    Any feedback would be greatly appreciated!

    Hi Pahu,
    I did exactly what you said..trashed the Navigator, rebooted and downloaded the exact same file from the Canadian site.
    Ran the disk repair and it still quit with this error message:
    Process: MP Navigator [204]
    Path: /Applications/Canon Utilities/MP Navigator 3.0.app/Contents/Resources/MP Navigator.app/Contents/MacOS/MP Navigator
    Identifier: jp.co.canon.bj.printer.app.module.MPN304
    Version: Version 3.0.4 (3.0.4)
    Build Info: MP Navigator 3.0-3~3
    Code Type: X86 (Native)
    Parent Process: ??? [1]
    Date/Time: 2009-11-27 15:32:46.421 -0500
    OS Version: Mac OS X 10.6.2 (10C540)
    Report Version: 6
    Interval Since Last Report: 11044 sec
    Crashes Since Last Report: 9
    Per-App Interval Since Last Report: 69 sec
    Per-App Crashes Since Last Report: 5
    Anonymous UUID: 152635E6-DF4B-4DAB-B623-939476E27DCF
    Exception Type: EXCBADACCESS (SIGBUS)
    Exception Codes: KERNPROTECTIONFAILURE at 0x000000000000001c
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread
    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 com.apple.AppKit 0x97238b7e -[NSImage _setCacheRep:] + 34
    1 com.apple.AppKit 0x97238a8c __-[NSImage addRepresentations:]_block_invoke1 + 103
    2 com.apple.AppKit 0x97238902 -[NSImage _usingRepProviderPerformBlock:] + 122
    3 com.apple.AppKit 0x97238881 -[NSImage _usingRepresentationsPerformBlock:] + 88
    4 com.apple.AppKit 0x97238821 -[NSImage _addRepresentations:] + 121
    5 com.apple.AppKit 0x9723878c -[NSImage addRepresentation:] + 105
    6 ...GUserInterfaceframework1200 0x18209f68 -[UIM1200_BaseScanMode reDrawPreview:] + 278
    7 ...GUserInterfaceframework1200 0x181a89c7 -[UIM1200_UserInterfaceModule drawPreviewAreaThread] + 494
    8 com.apple.Foundation 0x94d9aea8 __NSThreadPerformPerform + 705
    9 com.apple.CoreFoundation 0x970468cb __CFRunLoopDoSources0 + 1563
    10 com.apple.CoreFoundation 0x9704438f __CFRunLoopRun + 1071
    11 com.apple.CoreFoundation 0x97043864 CFRunLoopRunSpecific + 452
    12 com.apple.CoreFoundation 0x97043691 CFRunLoopRunInMode + 97
    13 com.apple.HIToolbox 0x98f4cf0c RunCurrentEventLoopInMode + 392
    14 com.apple.HIToolbox 0x98f4cbff ReceiveNextEventCommon + 158
    15 com.apple.HIToolbox 0x98f4cb48 BlockUntilNextEventMatchingListInMode + 81
    16 com.apple.AppKit 0x97270ac5 _DPSNextEvent + 847
    17 com.apple.AppKit 0x97270306 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
    18 com.apple.AppKit 0x9723249f -[NSApplication run] + 821
    19 com.apple.AppKit 0x9722a535 NSApplicationMain + 574
    20 ...j.printer.app.module.MPN304 0x0007752b mfpMain + 2123
    21 ...j.printer.app.module.MPN304 0x00076cc3 main + 68
    22 ...j.printer.app.module.MPN304 0x0000344e _start + 228
    23 ...j.printer.app.module.MPN304 0x00003369 start + 41
    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x94a680ea kevent + 10
    1 libSystem.B.dylib 0x94a68804 dispatch_mgrinvoke + 215
    2 libSystem.B.dylib 0x94a67cc3 dispatch_queueinvoke + 163
    3 libSystem.B.dylib 0x94a67a68 dispatch_workerthread2 + 234
    4 libSystem.B.dylib 0x94a674f1 pthreadwqthread + 390
    5 libSystem.B.dylib 0x94a67336 start_wqthread + 30
    Thread 2:
    0 libSystem.B.dylib 0x94a67182 _workqkernreturn + 10
    1 libSystem.B.dylib 0x94a67718 pthreadwqthread + 941
    2 libSystem.B.dylib 0x94a67336 start_wqthread + 30
    Thread 3:
    0 libSystem.B.dylib 0x94a67182 _workqkernreturn + 10
    1 libSystem.B.dylib 0x94a67718 pthreadwqthread + 941
    2 libSystem.B.dylib 0x94a67336 start_wqthread + 30
    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000000 ebx: 0x97238b6a ecx: 0x97a7ecc0 edx: 0x18686520
    edi: 0x0150e7a0 esi: 0x00000000 ebp: 0xbfffe0a8 esp: 0xbfffe070
    ss: 0x0000001f efl: 0x00010282 eip: 0x97238b7e cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x0000001c
    Binary Images:
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    0x18182000 - 0x18183fff +jp.co.canon.scangear.hsl 2.0.0 (2.0.0) /Library/Application Support/Canon/ScanGear/Plugins/hsl.plugin/Contents/MacOS/hsl
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    0x19101000 - 0x1911eff7 libPDFRIP.A.dylib ??? (???) <EBF2754B-B509-E631-B41C-1F7061802B4D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
    0x1a5cd000 - 0x1a5cefff +jp.co.canon.scangear.balco 1.0.0 (1.0.0) /Library/Application Support/Canon/ScanGear/Plugins/balco.plugin/Contents/MacOS/balco
    0x1a5e0000 - 0x1a634fff +jp.co.canon.bj.scan.CanoFine2.ub 2.0.5 (2.0.5) /Library/Application Support/Canon/ScanGear/Frameworks/CanoFine2.framework/Versions/A/CanoFine2
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    0x1a8e6000 - 0x1a8f3fdf +jp.co.canon.scangear.cubs206 2.0.6 (2.0.6) /Library/Application Support/Canon/ScanGear/Plugins/cubs206.plugin/Contents/MacOS/cubs206
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    0x98258000 - 0x9827efff com.apple.DictionaryServices 1.1.1 (1.1.1) <02709230-9B37-C743-6E27-3FCFD18211F8> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
    0x9827f000 - 0x982b4ff7 libcups.2.dylib ??? (???) <BE4E095C-EECA-017E-11AA-C65F4D2B15C8> /usr/lib/libcups.2.dylib
    0x982b5000 - 0x982b5ff7 com.apple.Accelerate.vecLib 3.5 (vecLib 3.5) <3E039E14-2A15-56CC-0074-EE59F9FBB913> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
    0x982ed000 - 0x9846ffe7 libicucore.A.dylib ??? (???) <2B0182F3-F459-B452-CC34-46FE73ADE348> /usr/lib/libicucore.A.dylib
    0x98470000 - 0x9847bff7 libCSync.A.dylib ??? (???) <9292E6E3-70C1-1DD7-4213-1044F0FA8381> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    0x9847c000 - 0x9847cff7 com.apple.ApplicationServices 38 (38) <8012B504-3D83-BFBB-DA65-065E061CFE03> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    0x9879d000 - 0x98959fef com.apple.ImageIO.framework 3.0.1 (3.0.1) <598CF4F9-7542-E1A7-26D2-584933497A2E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
    0x9895a000 - 0x989beffb com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
    0x989bf000 - 0x989bfff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
    0x989c0000 - 0x989c0ff7 com.apple.Cocoa 6.6 (???) <EA27B428-5904-B00B-397A-185588698BCC> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x989c1000 - 0x989d1ff7 libsasl2.2.dylib ??? (???) <C8744EA3-0AB7-CD03-E639-C4F2B910BE5D> /usr/lib/libsasl2.2.dylib
    0x989d3000 - 0x98e08ff7 libLAPACK.dylib ??? (???) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
    0x98e09000 - 0x98e09ff7 com.apple.Accelerate 1.5 (Accelerate 1.5) <F642E7A0-3720-FA19-0190-E6DBD9EF2D9B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x98f18000 - 0x9923bfef com.apple.HIToolbox 1.6.2 (???) <E02640B9-7BC3-A4B4-6202-9E4127DDFDD6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
    0x99263000 - 0x99300fe3 com.apple.LaunchServices 362 (362) <8BE1C1A1-BF71-CE07-F3FB-6057D47AF461> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
    0x99358000 - 0x99362ff7 libGL.dylib ??? (???) <76A207FE-889A-CF1B-AF9A-795EEE5A463E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x9938f000 - 0x994bbfe3 com.apple.audio.toolbox.AudioToolbox 1.6.1 (1.6.1) <C226DF5C-35B0-98B8-95ED-FE5FE24E62C8> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0xba900000 - 0xba916ff7 libJapaneseConverter.dylib ??? (???) <40768C5F-44D4-C606-5DC1-2C3E9F963B37> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
    0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <D45B91B2-2B4C-AAC0-8096-1FC48B7E9672> /usr/lib/libSystem.B.dylib
    Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.52f9
    Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB
    Memory Module: global_name
    AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x8F), Atheros 9280: 2.1.8.10
    Modem:
    Bluetooth: Version 2.2.4f3, 2 service, 1 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: ST3500418ASQ, 465.76 GB
    Serial ATA Device: OPTIARC DVD RW AD-5680H
    USB Device: MP180, 0x04a9 (Canon Inc.), 0x1715, 0x24300000
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0x24400000
    USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000
    USB Device: Hub in Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x1003, 0x06200000
    USB Device: Apple USB Modem, 0x05ac (Apple Inc.), 0x1401, 0x06220000
    USB Device: Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x020b, 0x06230000
    USB Device: Apple Optical USB Mouse, 0x05ac (Apple Inc.), 0x0304, 0x06400000
    USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0x06110000
    FireWire Device: OEM SATA Device 00, G-TECH, Up to 800 Mb/sec
    Any other suggestions?
    Many thanks again!

  • Canon Lide 35 No Longer works in Snow Leopard

    Here some more specific results on what happens when you try to scan with the Lide 35 in Snow Leopard.
    1) The ONLY choice is to use image capture. Canon software doesn't work
    2) Detect Multiple images is completely broken
    3) The image size is super small. )i e, the dimensions settings don't work right
    4) You have to increase the resolution to 600 to 1200 in order to "fool" Image Capture into scanning at the proper size
    5) As soon as you select Ovweview a second time, it stops working and gives you a blank scan. You have to log out and back in to get it working.
    6) The only "workaround" I've found is to scan the same dimensions every time at 1200 dpi and edit and save the photo in another app.
    I realize the Canon Lide 35 is an older scanner, but please Apple, none of us want to buy a new scanner just because we upgraded to Snow Leopard.
    I've spend an hour on the phone with Canon who tried to be very helpful. This happens on all my Snow Leopard Macs (I have three) and it seems clear that this is an Apple issue.

    Hi Tee,
    I can confirm what you are saying. I am running MacOS 10.6.2 on MacBook Pro and when I was trying to use my Canon LiDE 35 after installing "lide35osx7721en.dmg" and also "cstbosx5013ej4.dmg" I am still getting the error message "driver not found". The same Canon LiDE 35 still works beautifully with my PowerPC G4 under 10.4.11. - I am not sure whether there is any other software? The only oddity when installing those files I noticed was that "CNQL1208_ClassicNotSeize.kext" would not load...
    I have no solution to offer at this stage other than using the old Apple... Anybody any ideas??

  • Canon MP560 not working after upgrade to Snow leopard

    Hi there
    I'm writing in the hope that someone maybe able to help! Yesterday I upgraded my MacBook to snow leopard. Everything seems to have gone OK, however, my printer -- Canon MP560 is now not responding. When I go to print it says' /System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr failed'.
    The blue WiFi light is on, but nothing happens! I would be so grateful for any advice as I really don't have any idea of what to do !!!
    Thanks In advance

    Have you installed he most recent Canon Printer Drivers via Software Update?
    Have you tried going to the "Print and Fax" pane of the system preferences, and Control-clicking into the panel at the left that would normally show installed printers?
    If not, do that and if the cursor spins, wait until it stops, and the MP560 should show up as a Bonjour Printer/Scanner. Then click "+" to add a printer, then "more printers" and then select "Canon IJ Networking". The MP560 should no longer be an "unsupported printer."

  • Bugs in Snow Leopard for visually impaired users

    I'm new to Mac (MBP 17 inch 2011 model) coming to Mac for first time from Windows.  I am VERY impresseed with the accessibility options that are built into the OS.  However, I ahve found a few bugs that I feel should be addresed in the next release:
    1.  With magnifcation on, the screen will no scroll at all when the application switcher (pressing the Apple+TAB, i.e. ALT+TAB in Windows).  This makes it absolutely impossible to see which appplications are open and which one currently has the focus.  If VoiceOver is enables, it will speak it to you, but you can't scroll the screen to see for yourself.
    2.  In Safari, with maginfication on, if you try to scroll down a page (i.e. the two-finger scroll), you will IMMEDIATELY be taken back to the top of the page.  This makes it absolutely impossible to scroll down a page with magnifier on.  I really want to use Safari because of its tight integration with VoiceOver (you can highlight text, right click, select speach, and it will read it for you).  But, I really need the ability to scroll.  I use bother Magnifier and VoiceOver.  Firefox doesn't have this problem with scrolling, but it doesn't integrate with VoiceOver.
    I'll report more issues related to visually impaired users as I become more familiar with mac and Snow Leopard.  But, I will have to say that I am EXTREMELY impressed with the accessibility options already built into the OS.  In Windows, I would have to pay over $1K extra to get JAWS or $700 for ZoomText, both of which can bring Windows to its knees. 

    You should be aware that this forum is not answered by Apple employees; we're all users here, like you.
    To give feedback and ask for new features, go to http://www.apple.com/feedback/macosx.html
    If you think you've found a bug, try the bug reporter (you'll need to register, but it's free); http://developer.apple.com/programs/register/

  • Add bookmark button and horizontal scroll bar - bugs on Snow Leopard

    Safari after update to 5.1.4, has a bug in interface on Snow Leopard (10.6.8): 'add bookmark' button (combined with addres bar), and horizontal scroll bar didn't look good.  I think, that shouldn't happend on flagship Apple browser, on just a little older OS X than 'Lion'.
    Clearing (deleting files) 'Cache.db' and .plist files didn't help.

    Ok..  maybe corrupted Safari preferences  (.plist )
    Quit Safari.
    Go to ~/Library/Preferences
    Move the com.apple.Safari.plist file from the Preferences folder to the Desktop.
    Relaunch Safari. If that helped, move the .plist file to the Trash.
    If not, move it back to the Preferences folder.
    If that didn't help, go to Safari > Preferences then select the Extensions tab. If you have any installed, turn that OFF, quit then relaunch Safari to test.
    If it's not a plugin, try troubleshooting Safari third party unsupported add ons >  Safari: Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues
    edited by:  cs

  • File:Place Function Bug in Snow Leopard (CS4)

    Hi all. Have any of you experienced this bug when running Mac OS 10.6.7 (Snow Leopard)...the File:Place function no longer works for text.  I can place graphics/photos, but when I try to place text nothing happens.  Any thoughts about this?  I'm using InDesign CS4.
    Thanks!

    I'm a Windows guy, so I'm shooting in the dark at this point. Happens in all files? How about in a new user account?
    What has changed recently ont he system? New fonts? Any software updates?
    Do you run a font manager?

  • How can I get my scanner to work in Snow Leopard?

    I use an hp 6500 all in one.  As soon as I installed Snow Leopard, the scanner went off-line and I cannot get it back.
    Thanks for any help/advice.

    Have you tried loading the drivers for OS X 10.6? http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-74786-1 &lc=en&dlc=en&cc=us&os=219&product=3795314&sw_lang=&key=null&site=null.

  • Canon Pro9000 no longer prints tabloid on Snow Leopard

    Just got new 2 new iMacs w/ Snow Leopard. My partner installed software and latest drives for Canon Pro9000 on his computer. Now, when I'm on my computer and in InDesign CS5 and I try to print a tabloid size paper. However, the Indesign file prints the wrong orientation (landscape instead of portrait).
    I've tried changing the Page Setup and also within the InDesign print dialog. No matter what, the file prints incorrectly.
    Also, my partner tries to print a #10 envelope on my computer (Canon iP4500), the orientation is also incorrect on that.
    Any thoughts on this? Printing 8.5 x 11 on either computer is not a problem. It's just when the orientation must be changed that we run into trouble.

    You mention that the Pro9000 is connected to the other iMac and that when you print from ID CS5 you get the orientation issue. If you print from ID CS5 on that iMac, or if you connect the Pro9000 directly to your iMac, does the symptom still exist?
    Yes, it also appears that it has to do with InDesign. I've been able to print out PDFs to my partner's printer on tabloid paper w/o a problem. My partner can print out the correct orientation from his computer to his printer.
    Also, in reverse, it sounds like when the other iMac attempts to print to the iP4500 connected to your iMac the orientation issue exists. But if you print the #10 ENV, is the orientation okay?
    Yes, if I print a #10 env to my printer from my computer, it is okay.
    Just trying to determine if the symptom is only present when printing to the shared printer - not the direct printer.
    Yes, it looks as if when the printer is shared and using InDesign CS5.

  • Canon pixma IP4000R will not work with Snow Leopard

    After upgrading to Snow Leopard, my Canon IP4000r printer will not work. I have tried both the Canon Printer Drivers 2.3 (my printer is listed) from Apple and the latest printer driver from Canon. There are multiple problems ... the first thing I noticed is that not all of the printer options are available on the print dialog. When I tried to print, I got "fatal::internal error -9660."
    It looks like both drivers I've tried so far are CUPS (which is probably why all of the printer options are not supported).
    Anyone have any ideas? Other than buying a new printer ...
    nojp.co.canon.bj.print.PrintSettings.BJThrougoutPage..b. media=na-letter PaperInfoIsSuggested..b. pserrorhandler-requested=standard sides=one-sided job-uuid=urn:uuid:f3c1ff27-c401-385e-4a60-d6659c8dcfff job-originating-host-name=localhost time-at-creation=1289542148 time-at-processing=1289542149 job-impressions=1 com.apple.print.PrintSettings.PMTotalSidesImaged..n.=1 com.apple.print.PrintSettings.PMTotalBeginPages..n.=1 Duplex=None PageSize=na-letter"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] argv[6]="/private/var/spool/cups/d00005-001"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[0]="<CFProcessPath>"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[1]="CUPS_CACHEDIR=/private/var/spool/cups/cache"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[2]="CUPS_DATADIR=/usr/share/cups"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[3]="CUPS_DOCROOT=/usr/share/doc/cups"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[4]="CUPS_FONTPATH=/usr/share/cups/fonts"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[5]="CUPS_REQUESTROOT=/private/var/spool/cups"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[6]="CUPS_SERVERBIN=/usr/libexec/cups"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[7]="CUPS_SERVERROOT=/private/etc/cups"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[8]="CUPS_STATEDIR=/private/etc/cups"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[9]="HOME=/private/var/spool/cups/tmp"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[10]="PATH=/usr/libexec/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[11]="[email protected]"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[12]="SOFTWARE=CUPS/1.4.5"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[13]="TMPDIR=/private/var/spool/cups/tmp"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[14]="USER=root"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[15]="CUPS_SERVER=/private/var/run/cupsd"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[16]="CUPS_ENCRYPTION=IfRequested"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[17]="IPP_PORT=631"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[18]="CHARSET=utf-8"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[19]="LANG=en_US.UTF-8"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[20]="APPLE_LANGUAGE=en-US"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[21]="PPD=/private/etc/cups/ppd/iP4000R_00_00_85_4f_d4_8e.ppd"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[22]="RIPMAXCACHE=8m"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[23]="CONTENT_TYPE=application/pdf"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[24]="DEVICE_URI=file:///dev/null"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[25]="PRINTER_INFO=iP4000R (00.00.85.4f.d4.8e)"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[26]="PRINTER_LOCATION="
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[27]="PRINTER=iP4000R_00_00_85_4f_d4_8e"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[28]="CUPS_FILETYPE=document"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] envp[29]="FINALCONTENT_TYPE=printer/iP4000R__00_00_85_4f_d4_8e"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] Started filter /System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr (PID 4367)
    D [12/Nov/2010:00:09:10 -0600] [Job 5] JobManager converting file: /private/var/spool/cups/d00005-001 (7 args)
    D [12/Nov/2010:00:09:10 -0600] [Job 5] PrintJobMgr trying ppc architecture...
    D [12/Nov/2010:00:09:10 -0600] [Job 5] JobManager converting file: /private/var/spool/cups/d00005-001 (7 args)
    D [12/Nov/2010:00:09:10 -0600] [Job 5] fatal::internal error -9660
    D [12/Nov/2010:00:09:10 -0600] [Job 5] End of messages
    D [12/Nov/2010:00:09:10 -0600] [Job 5] printer-state=3(idle)
    D [12/Nov/2010:00:09:10 -0600] [Job 5] printer-state-message="/System/Library/Printers/Libraries/PrintJobMgr/Contents/ MacOS/PrintJobMgr failed"
    D [12/Nov/2010:00:09:10 -0600] [Job 5] printer-state-reasons=none

    Liz Gensheimer wrote:
    After upgrading to Snow Leopard, my Canon IP4000r printer will not work. I have tried both the Canon Printer Drivers 2.3 (my printer is listed) from Apple and the latest printer driver from Canon.
    The driver version provided by Canon is v10.26.x while the update provided by Apple will increase the version to 10.30.3.0. The v10.26 and v10.30 drivers provide all the features that the previous v4.8.3 driver for OS X 10.5 and earlier provided. However the layout for these menus is definitely different.
    Also, a lot of user who upgrade from a previous OS X may not realise that the default print dialog is in a minimised view. You need to press the disclosure triangle next to the printer name to get the expanded view.
    When I tried to print, I got "fatal::internal error -9660."
    I suggest you try a printer reset.
    1. Open System Preferences > Print & Fax
    2. Move your mouse over the Printers list
    3. Hold down the Control button and click the mouse
    4. Click "Reset printing system ..."
    5. Restart your Mac
    This will remove your iP4000R print queue but not the printer drivers. So you will only need to add the queue again.
    It looks like both drivers I've tried so far are CUPS (which is probably why all of the printer options are not supported).
    Yes they are both CUPS by name as they are both made by Canon. But this is not your issue. If you believe that a particular option is not available then please reply with what that is.

  • Bugs dans snow leopard

    j'utilise imac 24 pouce et un macbbok pro en 10.6.1
    j'ai remarqué quelques bugs :
    1 - impossible d'éjecter les disques...ils se démontent uniquement du finder
    2 - lorsqu'on utilise la télécommande pour regarde un film avec VLC sur un 2eme écran, itunes se lance....
    3 - impossible de télécharger les drivers imprimantes (serveurs indisponibles).
    4 - Sur l'imac 24 pouves, firewire 400 ET firewire 800, il y a un problème dans la gestion des branchements (obliger de débrancher l'un pour utiliser l'autre et vice-versa)
    Si vous avez d'autres bugs, n'hésitez pas à en rajouter

    The 10.6.2 Update is recommended for all users running Mac OS X Snow Leopard and includes general operating system fixes that enhance the stability, compatibility, and security of your Mac, including fixes for:
    • an issue that might cause your system to logout unexpectedly
    • a graphics distortion in Safari Top Sites
    • Spotlight search results not showing Exchange contacts
    • a problem that prevented authenticating as an administrative user
    • issues when using NTFS and WebDAV file servers
    • the reliability of menu extras
    • an issue with the 4-finger swipe gesture
    • an issue that causes Mail to quit unexpectedly when setting up an Exchange server
    • Address Book becoming unresponsive when editing
    • a problem adding images to contacts in Address Book
    • an issue that prevented opening files downloaded from the Internet
    • Safari plug-in reliability
    •• general reliability improvements for iWork, iLife, Aperture, Final Cut Studio, MobileMe, and iDisk
    • an issue that caused data to be deleted when using a guest account
    For detailed information on this update, please visit this website: http://support.apple.com/kb/HT3874.
    For information on the security content of this update, please visit: http://support.apple.com/kb/HT1222.

  • Canon Printer CLC 3200 not working under Snow Leopard

    After installing Snow Leopard printing on Canon CLC 3200 is no longer possible.
    Even after updating to 10.6.1, reinstalling the printer and checking all TCP/IP settings, printing is still not possible. The contact to the printer is there, but the printer is stopped and cannot be activated.
    Apple Support has no solution for it. You have to wait for an updated printer driver from Canon.
    If you are working with Canon CLC3200 don't update your Mac to Snow Leopard!!!
    Best, Andrea

    Here is a solution working for the Canon CLC 3200:
    Chose LPD protocol and enter "print" for the queue name.
    Worked for us – hope it does for you, too!

  • Bug in Snow Leopard Address Book

    Apple had an incredible feature in Leopard's Address Book which is now MISSING in Snow Leopard's Address Book. This must be a bug, since it seems unlikely that Apple would choose to remove this.
    Let's say you have 15 contacts named "Michael" in your Address Book, and you lookup one of them all the time in your Address Book.. that is your most frequently called "Michael".
    In Leopard's Address Book, it would REMEMBER the most recent contacts that you looked up for any search criteria, so as soon as you started typing "Michael", it would take you right to your most-recently-looked-up "Michael"!
    But in Snow Leopard, you are out of luck!
    Whenever you type in the name "Michael", Snow Leopard's Address Book ALWAYS takes you to the very first "Michael" card alphabeitcally, so you then have to MANUALLY choose the "Michael" you want to see.
    What used to be so convenient in Leopard is now much more of a hassle and a pain!

    Scott,
    This may not be changed in my experience, but Mail 4.x must likely relearn this -- at least this is how I am finding it to work with auto-complete. I seldom actually look up in AB, but just start typing, so I have not had a chance to establish any real frequency of lookup in AB. I expect it will work similarly, but then I have not used enough to confirm.
    Ernie

  • IP connectivity bug in Snow Leopard confirmed

    In order to make sure there are no disruptions on my laptop, I have created a Location 'Home' on which I set both my Ethernet and Airport settings manually to the same information.
    In my setup order, I put Ethernet as the top interface, followed by Airport.
    It doesn't matter that they're both connected (green) at the same time. Mac OS X uses the faster of the two, which in my case is Ethernet. It never uses both at the same time.
    I do this so that when I plug into Ethernet, I get the temporary speed boost that I need from my Gigabit network in order to transfer certain files, and then when I unplug, I fall back onto my Airport interface. Since they are both set to the same IP info, there is never any disruption on my machine.
    UNTIL Snow Leopard that is...
    This setup used to (and continues to) work flawlessly under Leopard. With Snow Leopard, if I unplug my ethernet cable, I see my connections to my servers drop and then reconnect. The problem with this is, if you already mounted some shared drives while you were connected via Ethernet, and then unplugged the cable to fall onto Airport, Mac OS X will stall with the spinning beach ball almost every few seconds. This is because it is probably trying to establish some sort of connection with the mounted shares using Ethernet, but since you're not connected via Ethernet, you have to wait until it times out and connects via Airport. Maddening.
    The only fix for this is to eject any shares and reconnect to them via the wireless connection.
    Please Apple, fix this ASAP.
    Anyone else seeing this?

    While very interesting, this is a forum for Snow Leopard Server, not regular client SL. So I don't think you'll get much response here.
    Cool stuff, though.

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